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Video tutorials
Video tutorials

How to wear the Jabra BIZ™ 2400 headset correctly.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to wear the Jabra BIZ 2400 headset correctly and how to change the headset in different wearing styles, including Headband, Ear-hook, and Neckband.

Video in English

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How to change ear cushions on your Jabra BIZ 2400 with a headband.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to change the ear cushions on a Jabra BIZ 2400 with a headband.

Video in English

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How to use the Jabra BIZ ™ 2400 USB headset.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use the BIZ 2400 USB headset, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

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Troubleshooting
Troubleshooting
  • I cannot answer/end call via the in-line call control buttons

    1. In this section options for specific devices are shown

      • Soft Phone

        1. Check that your settings in your soft phone is set up to handle the Jabra headset and supports answer/end functionality

          Answer/end functionality is supported on selected soft phones. If you are not sure if your soft phone is supported or you do not know how to set this up, please contact the relevant people responsible for the telephony within your company.
  • I have distorted speaker sound

    1. This could be because the speaker volume setting is too high

      Adjust the volume accordingly down on your mobile phone or softphone and/or on the in-line call control, until your find a lower, but better setting. CUSB_9.JPG
  • I have no sound at all in my headset

    1. Show options for my device type

      • Soft Phone

        1. Always connect your Jabra USB headset directly into the computer

          If it still does not work, try another(direct) USB port in the PC.

          Do not connect via a USB HUB or similar.

        2. Check the soft phone audio settings and make sure that the headset is choosen as default sound device

        3. Check the soft phone speaker volume setting and make sure it is not muted or turned all the way down

        4. Check your Windows Sound Control Panel audio settings and make sure that the headset is choosen as default sound device

        5. Check that your PC speaker mute button is not muted

      • Mobile Phone

        1. Check that Bluetooth is activated on the mobile phone, and there is an active connection between the in-line call control panel and the mobile phone

          CUSB_11.JPG
  • I have trouble hearing people

    1. Turn up the speaker volume on the in-line call control button

      CUSB_9.JPG
    2. In this section options for specific devices are shown

      • Soft Phone

        1. Turn up the speaker volume on the soft phone

        2. Turn up the speaker volume on the PC

      • Mobile Phone

        1. Turn up the speaker volume on the mobile phone

  • People cannot hear me at all

    1. Make sure that the microphone mute button is not activated on the in-line call control buttons

      CUSB_8.JPG
    2. In this section options for specific devices are shown

      • Soft Phone

        1. Make sure that the microphone mute button is not activated on the soft phone

      • Mobile Phone

        1. Make sure that the microphone mute button is not activated on the mobile phone

  • People have trouble hearing me

    1. Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)

      CQD_1.JPG
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • Why can I not hear anything in my Jabra BIZ 2400 USB

    ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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  • Which Jabra corded USB headsets are optimized for use with Microsoft Lync or Office Communicator?

    The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC):  Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo 

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  • Can the boom arm be rotated all the way around?

    ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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  • Can the Jabra BIZ 2400 USB OC headset be used with MS Lync and Cisco IPT platforms?

    ​Yes, you can use the MS OC/Lync variant for both the MS Lync and Cisco IPT platforms without any problem.

    Please note that Jabra cannot assure that the MS OC/Lync variant will work with future versions of the Cisco platform. The MS OC/Lync variant is designed and certified exclusively for use with MS OC/Lync soft phones.    

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FAQ - all questions

  • Audio

    • Why can I not hear anything in my Jabra BIZ 2400 USB

      ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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    • How do I solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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    • Why does my headset not play any music?

      All MS variants will only be recognized as a default communication device.
      To use the headset for music please set the headset as the default audio device.
      To
      change the Window audio settings please follow this guide.

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.

      A. Click on the desired headset.
      B. Click on Set Default and OK.



      Last updated15-09-2014

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  • Compatibility

    • Which Jabra corded USB headsets are optimized for use with Microsoft Lync or Office Communicator?

      The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC):  Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo 

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    • Can the Jabra BIZ 2400 USB OC headset be used with MS Lync and Cisco IPT platforms?

      ​Yes, you can use the MS OC/Lync variant for both the MS Lync and Cisco IPT platforms without any problem.

      Please note that Jabra cannot assure that the MS OC/Lync variant will work with future versions of the Cisco platform. The MS OC/Lync variant is designed and certified exclusively for use with MS OC/Lync soft phones.    

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  • Features

    • Can the boom arm be rotated all the way around?

      ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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    • How can I activate and deactivate the pseudo call feature on my Jabra BIZ 2400 USB headset?

      ​To activate a pseudo call, press the "answer/end" button for more than a second. The indicator will turn purple, showing that a pseudo call is activated. To deactivate a pseudo call, follow the same procedure and the indicator will turn green, signaling that the call is deactivated.

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    • I can hear myself while talking when using my headset can this be adjusted?

      You can adjust the sidetone if you experience echo.
      1. Open the Windows Control Panel
      2. Open Sound
      3. Click on the headset you want to adjust the sidetone on
        a. Click on Properties



      4. Click the Levels tab
      5. Adjust the sidetone to the desired level and Click OK



      Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

      Last updated: 12-09-14

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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  • Installation

    • How to connect and use my Jabra BIZ 2400 USB with Microsoft Lync for Windows

      |Connection and configuration

      1. Plug the USB end of the headset directly into the laptop or desktop computer.
      2. Wait for Windows to install the driver for the headset.
      3. Start up Lync.
      4. In the Lync main window, click Tools and choose Audio Device Settings.
      5. Select the Tools option.
      6. Select Audio Device Settings.

      lync tools audio device

      7. Under Audio device, select the Jabra BIZ 2400 USB from the drop down menu.

      audio device 

      8. To test audio, click on the green play icons and/or Check Call Quality to place a test call.

      9. When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.

      2. Select Hardware and Sound.

      3. Click Sounds to display the list of playback devices.

      4. Select Speakers from the list and set as the default.

      5. Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.

      answer 

      Option 2: Click Accept on the call notification pop-up on your screen.

      call notification 

      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.

      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume 

      To mute or unmute the microphone, press the Microphone button.

       muteunmute

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    • Why does my computer not automatically toggle between the Jabra BIZ2400 and my mobile phone for audio?

      ​You can always select the headset as your default audio device manually.

      If you are using a PC:

      1. Go to the control panel on your computer
      2. Open the Sound and Audio Devices menu. Once the cord from the headset is inserted, you can select the headset as your default device for sound playback and recording (it should appear as Jabra BIZ 2400).
      3. Press Apply and then press OK. 

      If you are using a Mac:

      1. Go to System Preferences on your computer.
      2. Once the cord from the headset is inserted, you can select the headset for output and input in the Sound menu, under Hardware.

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    • How do I connect the Jabra BIZ 2400 USB headset with a mobile phone without using Jabra Direct?

      Requirements

      To connect manually, follow the steps below:

      1. Make sure the computer and the device are connected.
      2. Press the Soft Button (O or X), until all LED’s flash blue.



      3. Activate Bluetooth on the mobile device, and select Jabra BIZ 2400 USB. If asked for a pin code or passkey, enter 0000 (4 zeros).

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    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • Why is my MS Lync optimized not the default headset in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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  • Technologies

    • How does the Jabra BIZ 2400 eliminate unwanted noise?

      The Jabra BIZ 2400 features Jabra's PureVoice Noise Canceling system (NC) that blocks out unwanted background noise with greater precision than ever before and carefully distinguishes between your voice and any interference from other sound sources.

      There is also an option for an Ultra Noise Canceling (UNC) microphone for use in environments with very high levels of undesirable noise, and in which it is still necessary to maintain high levels of voice clarity in the phone conversation.  

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    • Is Jabra BIZ 2400 Series safe to use?

      ​The Jabra BIZ 2400 Series features GN Netcom PeakStop technology, which protects users against the effects of any sudden spikes of loud sound. For example, the highpitch tone from a fax machine can be harmful to a headset user’s hearing. Many acoustic experts define acoustic shock as being exposed to a sound in excess of 135 dB SPL. In fact, lower sound levels can also damage the ears.

      The Jabra BIZ 2400 Series therefore — like all other Jabra headsets — cuts off sounds at 118 dB SPL (RMS). The Jabra BIZ 2400 USB incorporates Jabra SafeTone technology to ensure safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations in force in EU countries.

      Used with the Jabra GN8210 digital amplifier, Jabra BIZ 2400 IP and Jabra BIZ 2400 headsets also comply with international health and safety directives to protect users against dangers associated with long-term cumulative noise exposure.  

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    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 10/20/2014 1.42 772,1 KB Download
  • Microphone mute now synchronizes with Windows sound settings
  • Modified volume synchronisation on MAC OSX computers
  • General stabililty improvements
  • Various bug fixes
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,5 MB Download
Declaration of Conformity English PDF 74,3 KB Download
Quick Start Guide English PDF 4,2 MB Download
Serial Number Location English PDF 412,5 KB Download
User Manual PDF 474,6 KB Download