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Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • Bluetooth

      In this section we will show you how to connect using Bluetooth.
      Note: If asked for a pin code or passkey the code is 0000 (four zeros).
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    • PC/Mac via USB

      In this section we show you how to connect using USB
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  • Wear

    • Over the head

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    • Adjust

      Adjust the microphone by rotating it around the headset and flexing the boom arm until it is positioned less than 2 cm (3/4") from your mouth.
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  • Use

    • Answer/end call

      In this section we show you how to use Answer a call
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    • Volume control

      In this section we show you how to use the volume.
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    • Mute indicator

      In this section we show you how to mute.
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    • End or reject call

      Press and hold the answer/end button, for one second.
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Video tutorials
Video tutorials

Jabra BIZ 2400 - changing wearing style - earhook

Jabra BIZ 2400 - see how to change wearing style - earhook

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Jabra BIZ 2400 - changing wearing style - headband

Jabra BIZ 2400 - how to change wearing style - headband

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Setup a mobile phone with Jabra BIZ 2400 USB

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Jabra BIZ 2400 - changing wearing style - neckband

Jabra BIZ 2400 - how to change wearing style - neckband

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How to change ear cushions on your Jabra BIZ 2400 with a headband.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to change the ear cushions on a Jabra BIZ 2400 with a headband.

Video in English

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How to use the Jabra BIZ ™ 2400 USB headset.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use the BIZ 2400 USB headset, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

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How to wear the Jabra BIZ™ 2400 headset correctly.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to wear the Jabra BIZ 2400 headset correctly and how to change the headset in different wearing styles, including Headband, Ear-hook, and Neckband.

Video in English

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How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

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Troubleshooting
Troubleshooting
  • I cannot answer/end call via the in-line call control buttons

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 2400?

    ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset. 

    In such situations, use of an amplifier such as the Jabra GN8210 is also recommended. This makes it possible to turn up the volume. Use of DSP (Digital Signal Processing) also helps adjust sound levels to match user preferences and requirements.

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  • Why can I not hear anything in my Jabra BIZ 2400 USB

    ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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  • Which Jabra corded USB headsets are optimized for use with Microsoft Lync or Office Communicator?

    The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC):  Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo 

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  • Can the boom arm be rotated all the way round?

    ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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FAQ - all questions

  • Audio

    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 2400?

      ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset. 

      In such situations, use of an amplifier such as the Jabra GN8210 is also recommended. This makes it possible to turn up the volume. Use of DSP (Digital Signal Processing) also helps adjust sound levels to match user preferences and requirements.

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    • Why can I not hear anything in my Jabra BIZ 2400 USB

      ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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    • I experience low receive (Rx) levels on Jabra BIZ 2400 USB when using it with a Nortel i2050 softphone.

      To remedy this issue, we recommend that you upgrade the firmware on Jabra BIZ 2400 to the latest version.

      Download the latest release of Jabra PC Suite

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    • Why does my headset not play any music?

      All MS variants will only be recognized as a default communication device.
      To use the headset for music please set the headset as the default audio device.
      To
      change the Window audio settings please follow this guide.

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.

      A. Click on the desired headset.
      B. Click on Set Default and OK.



      Last updated15-09-2014

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    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Compatibility

    • Which Jabra corded USB headsets are optimized for use with Microsoft Lync or Office Communicator?

      The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC):  Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo 

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    • Can the Jabra BIZ 2400 USB OC headset be used with MS Lync and Cisco IPT platforms?

      ​Yes, you can use the MS OC/Lync variant for both the MS Lync and Cisco IPT platforms without any problem.

      Please note that Jabra cannot assure that the MS OC/Lync variant will work with future versions of the Cisco platform. The MS OC/Lync variant is designed and certified exclusively for use with MS OC/Lync soft phones.    

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    • Does the Jabra BIZ 2400 USB work with all computers?

      ​The USB adaptor works with both PCs and Mac. Simply plug it into the USB port on the computer and the headset is ready for use. Drivers for leading softphones can be downloaded following below link:

      Download the latest release of Jabra PC Suite 

      A special plug-and-play version with integrated controls for Microsoft Office Communicator is also available. The USB adaptor also works on some Linux computers, but it may be necessary to download special drivers. However, Jabra does not support this capability.

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Can the boom arm be rotated all the way round?

      ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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    • How can I activate and deactivate the pseudo call feature on my Jabra BIZ 2400 USB headset?

      ​To activate a pseudo call, press the "answer/end" button for more than a second. The indicator will turn purple, showing that a pseudo call is activated. To deactivate a pseudo call, follow the same procedure and the indicator will turn green, signaling that the call is deactivated.

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    • I can hear myself while talking when using my headset can this be adjusted?

      You can adjust the sidetone if you experience echo.
      1. Open the Windows Control Panel
      2. Open Sound
      3. Click on the headset you want to adjust the sidetone on
        a. Click on Properties



      4. Click the Levels tab
      5. Adjust the sidetone to the desired level and Click OK



      Note for Jabra Evolve 80 series and Jabra Evolve 40 series: the headset needs to be connected by USB via the supplied controller (e.g. Jabra Evolve Link).If using the Jack plug directly in the computer it is not possible to adjust the sidetone.

      Last updated: 12-09-14

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  • Installation

    • How do I pair my Bluetooth mobile phone and my Jabra BIZ 2400 USB headset?

      Prerequisite:

      In order to enable Bluetooth pairing mode you need to have the Jabra PC Suite installed on your PC. Jabra PC Suite is available from the Jabra website.

      Download Jabra PC Suite

      Enabling Bluetooth pairing on Jabra BIZ 2400 USB and pairing with mobile phone:

      Bluetooth pairing can be enabled by entering Jabra Control Center and assigning a soft button to mobile phone. When button has been assigned make sure the headset is in pairing mode. This is indicated by a blue light. Consult the instructions in the user manual of your specific mobile phone to make sure it is set up in pairing mode as well.

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    • How do I connect the Jabra BIZ 2400 USB headset with a mobile phone without using Jabra PC Suite?

      To connect manually, follow the steps below:

      1. Make sure the computer and the device are connected

      2. Press the Soft Button (O or X), until all LED’s flash blue



      3. Activate Bluetooth on the mobile device, and select Jabra BIZ 2400 USB. If asked for a pin code or passkey, enter 0000 (4 zeros)

      Last updated: 16-09-2014

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    • How to connect and use my Jabra BIZ 2400 USB with Microsoft Lync for Windows

      |Connection and configuration

      1. Plug the USB end of the headset directly into the laptop or desktop computer.
      2. Wait for Windows to install the driver for the headset.
      3. Start up Lync.
      4. In the Lync main window, click Tools and choose Audio Device Settings.
      5. Select the Tools option.
      6. Select Audio Device Settings.

      lync tools audio device

      7. Under Audio device, select the Jabra BIZ 2400 USB from the drop down menu.

      audio device 

      8. To test audio, click on the green play icons and/or Check Call Quality to place a test call.

      9. When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.

      2. Select Hardware and Sound.

      3. Click Sounds to display the list of playback devices.

      4. Select Speakers from the list and set as the default.

      5. Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.

      answer 

      Option 2: Click Accept on the call notification pop-up on your screen.

      call notification 

      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.

      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume 

      To mute or unmute the microphone, press the Microphone button.

       muteunmute

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    • Why does my computer not automatically toggle between the Jabra BIZ2400 and my mobile phone for audio?

      ​You can always select the headset as your default audio device manually.

      If you are using a PC:

      1. Go to the control panel on your computer
      2. Open the Sound and Audio Devices menu. Once the cord from the headset is inserted, you can select the headset as your default device for sound playback and recording (it should appear as Jabra BIZ 2400).
      3. Press Apply and then press OK. 

      If you are using a Mac:

      1. Go to System Preferences on your computer.
      2. Once the cord from the headset is inserted, you can select the headset for output and input in the Sound menu, under Hardware.

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Technologies

    • How does the Jabra BIZ 2400 eliminate unwanted noise?

      The Jabra BIZ 2400 features Jabra's PureVoice Noise Canceling system (NC) that blocks out unwanted background noise with greater precision than ever before and carefully distinguishes between your voice and any interference from other sound sources.

      There is also an option for an Ultra Noise Canceling (UNC) microphone for use in environments with very high levels of undesirable noise, and in which it is still necessary to maintain high levels of voice clarity in the phone conversation.  

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    • Is Jabra BIZ 2400 Series safe to use?

      ​The Jabra BIZ 2400 Series features GN Netcom PeakStop technology, which protects users against the effects of any sudden spikes of loud sound. For example, the highpitch tone from a fax machine can be harmful to a headset user’s hearing. Many acoustic experts define acoustic shock as being exposed to a sound in excess of 135 dB SPL. In fact, lower sound levels can also damage the ears.

      The Jabra BIZ 2400 Series therefore — like all other Jabra headsets — cuts off sounds at 118 dB SPL (RMS). The Jabra BIZ 2400 USB incorporates Jabra SafeTone technology to ensure safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations in force in EU countries.

      Used with the Jabra GN8210 digital amplifier, Jabra BIZ 2400 IP and Jabra BIZ 2400 headsets also comply with international health and safety directives to protect users against dangers associated with long-term cumulative noise exposure.  

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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    • After upgrading to firmware 1-30-0 on my Jabra BIZ 2400 USB the Nortel 11x0 telephone keeps rebooting.

      ​To remedy this issue, upgrade your firmware to release 1-37-0 or higher. 

      Download the latest release of Jabra PC Suite

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    • Which Jabra BIZ 2400 variant is recommendable to use in an office environment with both MS Office Communicator and Cisco IP Communicator 7?

      ​The recommendation should be based on if Enterprise Voice (EV) is enabled in MS OC or not.
      In general it is recommendable to use non-OC headset for CIPC versions earlier than 7.0.5, and it is possible to use OC variants with CIPC version 7.0.5 and higher.

      Without Enterprise Voice (EV) enabled:

      In this case OC does not integrate with headset at all. You will not have have any issues using OC and CIPC at the same time. Note that CIPC can be used either with or without Jabra PC Suite. In this case will non OC version recommended solution.  

      With Enterprise Voice enabled on OC:

      In this case it is crucial to use the Jabra PC Suite driver. If they do not then both softphones will have dial tone simultaneously. If they using MS OC as primary softphone then OC headset will be recommended solution. If using Cisco CIPC as primary softphone then non OC version is recommended.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 10/20/2014 1.42 772,1 KB Download
Support for USB 3.0 ports
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet PDF 1,5 MB Download
Declaration of Conformity English PDF 74,3 KB Download
Quick Start Guide English PDF 4,2 MB Download
Serial Number Location English PDF 412,5 KB Download
User Manual PDF 474,6 KB Download
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