Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Connect

    • Bluetooth

      In this section we will show you how to connect using Bluetooth.
      Note: If asked for a pin code or passkey the code is 0000 (four zeros).
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    • PC/Mac via USB

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  • Wear

    • Over the head

      Place the headband over your head, with the headset positioned against your preferred ear and the T-bar positioned just above the opposite ear. Adjust the headband for optimal fit on your head.
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    • Adjust

      Adjust the microphone by rotating it around the headset and flexing the boom arm until it is positioned less than 2 cm (3/4") from your mouth.
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  • Use

    • Answer/end call

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    • Volume control

      In this section we show you how to use the volume.
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    • Mute indicator

      In this section we show you how to mute.
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    • End or reject call

      Press and hold the answer/end button, for one second.
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Video tutorials
Video tutorials

Jabra BIZ 2400 - changing wearing style - earhook

Jabra BIZ 2400 - see how to change wearing style - earhook

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Jabra BIZ 2400 - changing wearing style - headband

Jabra BIZ 2400 - how to change wearing style - headband

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Setup a mobile phone with Jabra BIZ 2400 USB

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Jabra BIZ 2400 - changing wearing style - neckband

Jabra BIZ 2400 - how to change wearing style - neckband

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How to change ear cushions on your Jabra BIZ 2400 with a headband.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to change the ear cushions on a Jabra BIZ 2400 with a headband.

Video in English

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How to use the Jabra BIZ ™ 2400 USB headset.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use the BIZ 2400 USB headset, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

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How to wear the Jabra BIZ™ 2400 headset correctly.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to wear the Jabra BIZ 2400 headset correctly and how to change the headset in different wearing styles, including Headband, Ear-hook, and Neckband.

Video in English

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How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

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How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the Microsoft Lync models and the standard models?

    ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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  • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 2400?

    ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset. 

    In such situations, use of an amplifier such as the Jabra GN8210 is also recommended. This makes it possible to turn up the volume. Use of DSP (Digital Signal Processing) also helps adjust sound levels to match user preferences and requirements.

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  • Why can I not hear anything in my Jabra BIZ 2400 USB

    ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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  • Can the boom arm be rotated all the way round?

    ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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  • How do I pair my Bluetooth mobile phone and my Jabra BIZ 2400 USB headset?

    Prerequisite:

    In order to enable Bluetooth pairing mode you need to have the Jabra PC Suite installed on your PC. Jabra PC Suite is available from the Jabra website.

    Download Jabra PC Suite

    Enabling Bluetooth pairing on Jabra BIZ 2400 USB and pairing with mobile phone:

    Bluetooth pairing can be enabled by entering Jabra Control Center and assigning a soft button to mobile phone. When button has been assigned make sure the headset is in pairing mode. This is indicated by a blue light. Consult the instructions in the user manual of your specific mobile phone to make sure it is set up in pairing mode as well.

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FAQ - all questions

  • Audio

    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 2400?

      ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the phone or amplifier. If the problem persists, you should consider switching from a mono to a duo headset. 

      In such situations, use of an amplifier such as the Jabra GN8210 is also recommended. This makes it possible to turn up the volume. Use of DSP (Digital Signal Processing) also helps adjust sound levels to match user preferences and requirements.

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    • Why can I not hear anything in my Jabra BIZ 2400 USB

      ​Make sure you have selected the headset as an audio device in the appropriate control panel on your PC and also in the software you are using.

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    • I experience low receive (Rx) levels on Jabra BIZ 2400 USB when using it with a Nortel i2050 softphone.

      To remedy this issue, we recommend that you upgrade the firmware on Jabra BIZ 2400 to the latest version.

      Download the latest release of Jabra PC Suite

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    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Compatibility

    • Is the Jabra BIZ 2400 USB compatible with Cisco 8961, 9951 and 9971 telephones?

      ​Yes, the Jabra BIZ 2400 USB is compatible with Cisco 8961, 9951 and 9971 telephones. To ensure optimal performance, we recommend that you upgrade the Jabra BIZ 2400 to firmware 1.24.0 or higher.

      Download the latest release of Jabra PC Suite

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    • Is my Jabra BIZ 2400 USB compatible with Cisco IP Communicator 7.0.5.1, and does it support remote call control (RCC)?

      ​Yes, the Jabra BIZ 2400 is compatible with these versions of Cisco IP Communicator, including RCC support, if the Jabra BIZ 2400 is listed as a Handset in the CIPC audio tuning wizard.

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    • Does the Jabra BIZ 2400 USB work with all computers?

      ​The USB adaptor works with both PCs and Mac. Simply plug it into the USB port on the computer and the headset is ready for use. Drivers for leading softphones can be downloaded following below link:

      Download the latest release of Jabra PC Suite 

      A special plug-and-play version with integrated controls for Microsoft Office Communicator is also available. The USB adaptor also works on some Linux computers, but it may be necessary to download special drivers. However, Jabra does not support this capability.

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  • Features

    • Can the boom arm be rotated all the way round?

      ​The patented FreeSpin boom arm is actually designed so that it can be rotated through more than 360 degrees, with no hindrance. In addition to making the headset more comfortable to use, this helps prevent breakages and damage.

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      Thank you for your feedback

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    • How can I activate and deactivate the pseudo call feature on my Jabra BIZ 2400 USB headset?

      ​To activate a pseudo call, press the "answer/end" button for more than a second. The indicator will turn purple, showing that a pseudo call is activated. To deactivate a pseudo call, follow the same procedure and the indicator will turn green, signaling that the call is deactivated.

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  • Installation

    • How do I pair my Bluetooth mobile phone and my Jabra BIZ 2400 USB headset?

      Prerequisite:

      In order to enable Bluetooth pairing mode you need to have the Jabra PC Suite installed on your PC. Jabra PC Suite is available from the Jabra website.

      Download Jabra PC Suite

      Enabling Bluetooth pairing on Jabra BIZ 2400 USB and pairing with mobile phone:

      Bluetooth pairing can be enabled by entering Jabra Control Center and assigning a soft button to mobile phone. When button has been assigned make sure the headset is in pairing mode. This is indicated by a blue light. Consult the instructions in the user manual of your specific mobile phone to make sure it is set up in pairing mode as well.

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    • How to connect and use my Jabra BIZ 2400 USB with AVAYA one-X Communicator

      | Connection and configuration

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Plug the USB end of the headset directly into the laptop or desktop computer.
      3. Wait for Windows to install the driver for the headset.
      4. Start up one-X Communicator.
      5. In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.
       


      6. Under Devices and Services, select the Audio option.
      7. Under Microphone, select the Jabra BIZ 2400 USB from the drop down menu.
      8. Under Speaker, select the Jabra BIZ 2400 USB from the drop down menu.



      9. When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call
       
      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.
        answer

      Option 2: Click the green handset on the call notification pop-up on your screen.
       


      Option 3: If you are unavailable, you can click the red handset to ignore the call.

      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.
      volume

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.
      volume

      To mute or unmute the microphone, press the Microphone button.

      muteunmute

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    • How to connect and use my Jabra BIZ 2400 USB with Cisco IP Communicator for Windows

      | Connection and configuration

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Plug the USB end of the headset directly into the laptop or desktop computer.
      3. Wait for Windows to install the driver for the headset.
      4. Start up IP Communicator.
      5. In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.

       

      6. To continue to the wizard, click Next.
      7. Under Headset, select the Jabra BIZ 2400 USB from the drop down menu.
      8. Under Speakerphone, select the Jabra BIZ 2400 USB from the drop down menu.
      9. Under Handset, select the Jabra BIZ 2400 USB from the drop down menu.
      10. Under Ringer, select the Jabra BIZ 2400 USB from the drop down menu.
      11. To continue, click Next.

       

      12. To test listening audio click Play, then Next.
      13. To test microphone volume click Test, then Next.

       

      14. When complete, click Finish.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:
      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.    
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.
      answer

      Option 2: Click the headset icon on the call window.

       

      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume 

      To mute or unmute the microphone, press the Microphone button.

      muteunmute

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    • How to connect and use my Jabra BIZ 2400 USB with IBM Sametime for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the headset directly into the laptop or desktop computer.
      3.    Wait for Windows to install the driver for the headset.
      4.    Start up Sametime.
      5.    In the Sametime main window, click File and choose Preferences.

       

      6.    Select the Voice and Video option.
      7.    Next to Microphone, select the Jabra BIZ 2400 USB from the drop down menu.
      8.    Next to Speakers, select the Jabra BIZ 2400 USB from the drop down menu.
      9.    Next to Ringing, select the Jabra BIZ 2400 USB from the drop down menu.



      10.    When you have finished, click Apply, then OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  

      answer

      Option 2: Click Accept on the call notification pop-up on your screen.

      call notification pop up 

      Option 3: If you are unavailable, you can click Decline or Decline Options to choose to reply with an instant message.



      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume

      To mute or unmute the microphone, press the Microphone button.

      muteunmute

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    • How to connect and use my Jabra BIZ 2400 USB with Skype for Windows

      | Connection and configuration

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Plug the USB end of the headset directly into the laptop or desktop computer.
      3. Wait for Windows to install the driver for the headset.
      4. Start up Skype.
      5. In the Skype main window, click Tools and choose Options.

      skype tools options 

      6. Under General, select the Audio settings option.
      7. Next to Microphone, select the Jabra BIZ 2400 USB from the drop down menu.
      8. Next to Speakers, select the Jabra BIZ 2400 USB from the drop down menu.
      9. Next to Ringing, select the Jabra BIZ 2400 USB from the drop down menu.

       skype general audio

      10. When you have finished, click Save.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.

      answer 

      Option 2: Click Answer on the call notification pop-up on your screen.

      call notification popup 

      Option 3: If you are unavailable, you can click Decline.

      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume 

      To mute or unmute the microphone, press the Microphone button.

       muteunmute

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    • Why does my computer not automatically toggle between the Jabra BIZ2400 and my mobile phone for audio?

      ​You can always select the headset as your default audio device manually.

      If you are using a PC:

      1. Go to the control panel on your computer
      2. Open the Sound and Audio Devices menu. Once the cord from the headset is inserted, you can select the headset as your default device for sound playback and recording (it should appear as Jabra BIZ 2400).
      3. Press Apply and then press OK. 

      If you are using a Mac:

      1. Go to System Preferences on your computer.
      2. Once the cord from the headset is inserted, you can select the headset for output and input in the Sound menu, under Hardware.

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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  • Technologies

    • How does the Jabra BIZ 2400 eliminate unwanted noise?

      The Jabra BIZ 2400 features Jabra's PureVoice Noise Canceling system (NC) that blocks out unwanted background noise with greater precision than ever before and carefully distinguishes between your voice and any interference from other sound sources.

      There is also an option for an Ultra Noise Canceling (UNC) microphone for use in environments with very high levels of undesirable noise, and in which it is still necessary to maintain high levels of voice clarity in the phone conversation.  

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    • Is Jabra BIZ 2400 Series safe to use?

      ​The Jabra BIZ 2400 Series features GN Netcom PeakStop technology, which protects users against the effects of any sudden spikes of loud sound. For example, the highpitch tone from a fax machine can be harmful to a headset user’s hearing. Many acoustic experts define acoustic shock as being exposed to a sound in excess of 135 dB SPL. In fact, lower sound levels can also damage the ears.

      The Jabra BIZ 2400 Series therefore — like all other Jabra headsets — cuts off sounds at 118 dB SPL (RMS). The Jabra BIZ 2400 USB incorporates Jabra SafeTone technology to ensure safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations in force in EU countries.

      Used with the Jabra GN8210 digital amplifier, Jabra BIZ 2400 IP and Jabra BIZ 2400 headsets also comply with international health and safety directives to protect users against dangers associated with long-term cumulative noise exposure.  

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • What is the difference between the Microsoft Lync models and the standard models?

      ​The MS Lync models have buttons that are programmed to support Microsoft Lync. They feature a special hook button that interacts with the Microsoft Lync software, making it possible to exploit these functionalities to the full. A MS Lync model can be used in conjunction with other software as well as for conventional headset use, but the hook button will not be operational.

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    • After upgrading to firmware 1-30-0 on my Jabra BIZ 2400 USB the Nortel 11x0 telephone keeps rebooting.

      ​To remedy this issue, upgrade your firmware to release 1-37-0 or higher. 

      Download the latest release of Jabra PC Suite

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    • Which Jabra BIZ 2400 variant is recommendable to use in an office environment with both MS Office Communicator and Cisco IP Communicator 7?

      ​The recommendation should be based on if Enterprise Voice (EV) is enabled in MS OC or not.
      In general it is recommendable to use non-OC headset for CIPC versions earlier than 7.0.5, and it is possible to use OC variants with CIPC version 7.0.5 and higher.

      Without Enterprise Voice (EV) enabled:

      In this case OC does not integrate with headset at all. You will not have have any issues using OC and CIPC at the same time. Note that CIPC can be used either with or without Jabra PC Suite. In this case will non OC version recommended solution.  

      With Enterprise Voice enabled on OC:

      In this case it is crucial to use the Jabra PC Suite driver. If they do not then both softphones will have dial tone simultaneously. If they using MS OC as primary softphone then OC headset will be recommended solution. If using Cisco CIPC as primary softphone then non OC version is recommended.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet English PDF 1,5 MB Download
Declaration of Conformity English PDF 74,3 KB Download
Quick Start Guide English PDF 603 KB Download
Serial Number Location English PDF 412,5 KB Download
User Manual PDF 474,6 KB Download
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