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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why am I unable to use my Jabra device to control calls on my softphone?

    Prerequisites

    To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

    Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

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  • Are Jabra headsets safe to use?

    Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the wearer against sudden, loud sound spikes. Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. Therefore, all Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

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  • How do I set up my Jabra headset to work with Avaya One-X Communicator for Windows?

    Prerequisites

    Jabra Direct will try to set the default softphone automatically. To change to Avaya One-X Communicator manually, follow these steps:

    1. Close Avaya One-X Communicator.
    2. Install Jabra Direct.
    3. Open Jabra Direct, and then click Settings.



    4. Scroll down and expand Softphone (PC).
    5. In Preferred softphone, select Avaya one-x/Aura Agent Desktop, and then click Apply.



    6. Start Avaya One-X Communicator.
    7. Select Settings, General Settings.






    8. In Devices and Services, select Audio.
    9. In the Microphone and Speaker fields, select the Jabra headset, and then click OK.



    10. Jabra Direct will advise that the Jabra headset and Avaya One-X Communicator are ready for use.



    Note: Make sure your softphone is active and logged in so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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  • How do I set up my Jabra headset to work with Cisco IP Communicator for Windows?

    Prerequisites

    Jabra Direct will try to set the default softphone automatically. To change to Cisco IP Communicator manually, follow these steps:

    1. Close Cisco IP Communicator.
    2. Install Jabra Direct.
    3. Open Jabra Direct, and then click Settings.



    4. Scroll down and expand Softphone (PC).
    5. In Preferred softphone, select Cisco IP Communicator, and then click Apply.



    6. Start Cisco IP Communicator.
    7. Select Menu, and then select Audio Tuning Wizard.






    8. Click Next to start the wizard.



    9. For each of the audio settings Headset, Speakerphone, Handset, and Ringer, select the Jabra headset.



    10. Click Play to test the listening volume.



    11. Click Test to test the microphone volume.



    12. Click Finish.



    13. Jabra Direct will advise that the Jabra headset and Cisco IP Communicator are ready to use.



    Note: Make sure your softphone is active and logged on, so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    Thank you for your feedback

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  • How do I set up my Jabra headset to work with Skype for Windows?

    Prerequisites

    Jabra Direct will try to set the default softphone automatically. To change to Skype, follow these steps:

    1. Close Skype.
    2. Install Jabra Direct.
    3. Open Jabra Direct, and then click Settings.



    4. Scroll down and expand Softphone (PC).
    5. In Preferred softphone, select Skype, and then click Apply.



    6. Start Skype.
    7. Select Tools, and then select Options.



    8. Under General, select Audio settings.
    9. For each of the settings Microphone, Speakers, and Ringing, select the Jabra headset, and then click Save.



    10. Jabra Direct will advise that the Jabra headset and Skype are ready to use.



    Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    Thank you for your feedback

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FAQ - all questions

  • Setup for Softphones

    • How do I set up my Jabra headset to work with Avaya One-X Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Avaya One-X Communicator manually, follow these steps:

      1. Close Avaya One-X Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Avaya one-x/Aura Agent Desktop, and then click Apply.



      6. Start Avaya One-X Communicator.
      7. Select Settings, General Settings.






      8. In Devices and Services, select Audio.
      9. In the Microphone and Speaker fields, select the Jabra headset, and then click OK.



      10. Jabra Direct will advise that the Jabra headset and Avaya One-X Communicator are ready for use.



      Note: Make sure your softphone is active and logged in so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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      Please select one of the options below:

      How can we make this more useful for you?

    • How do I set up my Jabra headset to work with Cisco IP Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Cisco IP Communicator manually, follow these steps:

      1. Close Cisco IP Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Cisco IP Communicator, and then click Apply.



      6. Start Cisco IP Communicator.
      7. Select Menu, and then select Audio Tuning Wizard.






      8. Click Next to start the wizard.



      9. For each of the audio settings Headset, Speakerphone, Handset, and Ringer, select the Jabra headset.



      10. Click Play to test the listening volume.



      11. Click Test to test the microphone volume.



      12. Click Finish.



      13. Jabra Direct will advise that the Jabra headset and Cisco IP Communicator are ready to use.



      Note: Make sure your softphone is active and logged on, so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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    • How do I set up my Jabra headset to work with Skype for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Skype, follow these steps:

      1. Close Skype.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Skype, and then click Apply.



      6. Start Skype.
      7. Select Tools, and then select Options.



      8. Under General, select Audio settings.
      9. For each of the settings Microphone, Speakers, and Ringing, select the Jabra headset, and then click Save.



      10. Jabra Direct will advise that the Jabra headset and Skype are ready to use.



      Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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    • How do I set up my Jabra headset to work with Avaya Communicator for Microsoft Lync 2013 for Windows?

      Follow these steps:

      1. Install Avaya Communicator for Microsoft Lync 2013.
      2. Open Avaya Communicator for Microsoft Lync 2013.
      3. Connect your Jabra headset.
      4. Make sure your Jabra headset is the default audio device in Avaya Communicator for Microsoft Lync 2013.
      5. Install Jabra Direct.
      6. Open Jabra Direct.
      7. Click Settings.

      8. Pro935 1

      9. Scroll down and expand Softphone (PC).
      10. In Preferred softphone select Avaya Microsoft Lync 2013 Integration, and then click Apply.

      11. Pro935 2

      12. Jabra Direct then states that the Jabra headset, and Avaya Communicator for Microsoft Lync 2013 are ready for use.

      13. 	Pro9470 3

        Note: Make sure your softphone is active and logged in for Jabra Direct to show it is available and ready. See a list of compatible softphones on www.jabra.com/direct.

      Important: When the Avaya Communicator for Microsoft Lync 2013 Integration is installed, Microsoft Lync 2013 call controls do not work.

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    • How do I set up my Jabra headset to work with IBM Sametime for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to IBM Sametime, follow these steps:

      1. Close IBM Sametime.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select IBM Sametime, and then click Apply.



      6. Start IBM Sametime.
      7. Select File, and then select Preferences.



      8. Select Voice and Video.
      9. For each of the audio settings Microphone, Speakers, and Ringing, select the Jabra headset.



      10. Click Apply, and then click OK.
      11. Jabra Direct will advise that the Jabra headset and IBM Sametime are ready to use.



      12. Note: Make sure your softphone is active and logged in, so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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  • Features

    • Why am I unable to use my Jabra device to control calls on my softphone?

      Prerequisites

      To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

      Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Technical Information

    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the wearer against sudden, loud sound spikes. Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. Therefore, all Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

      Was this useful?

      Thank you for your feedback

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    • Is the Jabra Biz 2400 Series safe to use?

      ​Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. 

      The Jabra Biz 2400 Series, like all Jabra headsets, cuts off sounds at 118 dB SPL RMS (Root Mean Square). The Jabra Biz 2400 Series features technology that protects users against the effects of sudden spikes of loud sound, such as the high pitched tone from a fax machine.

      Furthermore, the Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU.

      Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 175 KB Download
Declaration of Conformity English PDF 74 KB Download
Quick Start Guide English PDF 907,8 KB Download