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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 360?

    ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the in-line call control. If the problem persists, you should consider switching from a mono to a duo headset.

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  • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

    It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

    Please follow these steps:

    1.    Open Jabra Control Center
    2.    Under the View menu, select Advanced View

     

    3.    Click on the Softphone tab
    4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

    Jabra Biz 2300 illustrated:


    Jabra Pro 930 illustrated:

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FAQ - all questions

  • Audio

    • What to do if I have a hard time hearing the person on the other end of the line when I use my Jabra BIZ 360?

      ​If you have difficulty in hearing the person on the other end of the line then try turning up the volume on the in-line call control. If the problem persists, you should consider switching from a mono to a duo headset.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Compatibility

    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Manuals

Documentation for download Language File format File size
Datasheet English PDF 175 KB Download
Declaration of Conformity English PDF 74 KB Download
Quick Start Guide English PDF 907,8 KB Download
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