REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

No Quick Start Guides available for this product
No video tutorials available for this product
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • The audio level on my Jabra BIZ 620 OC drops to minimum level every time the PC is shut down or the softphone is closed and reopened.

    Make sure to use Jabra BIZ 620 UC variant with softphones other than MS Lync. The reason is that the volume control on Jabra BIZ 620 OC headset as per the complaince requirements of MS Lync, controls the local volume on the device and not send any command to PC to adjust gain. So, as the headset is prohibited to send volume adjustment commands to the PC, it is not possible to store individual user volume level preferences on the device, and hence the user has to adjust the volume levels every time the PC or the softphone application is started.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • I experience the microphone level automatically goes down in steps while using Jabra BIZ 620 OC with MS Lync on a PC with Windows XP.

    This is the Automatic Gain Control feature of MS Lync, where the microphone level automatically is turned down when a loud noise is detected during a call. This is done to prevent the loud sound being transmitted to the caller.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How to connect and use my Jabra BIZ 620 USB with Microsoft Lync for Windows

    | Connection and configuration

    1.    Plug the USB end of the headset directly into the laptop or desktop computer.
    2.    Wait for Windows to install the driver for the headset.
    3.    Start up Lync.
    4.    In the Lync main window, click Tools and choose Audio Device Settings.
    5.    Select the Tools option.
    6.    Select Audio Device Settings.



    7.    Under Audio device, select the Jabra BIZ 620 OC USB from the drop down menu.



    8.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
    9.    When you have finished, click OK.

    Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

    1.    Go to Windows Control Panel.
    2.    Select Hardware and Sound.
    3.    Click Sounds to display the list of playback devices.
    4.    Select Speakers from the list and set as the default.
    5.    Now your speakers will provide audio for program-related sounds.

    | Usage

    Receiving a call

    You will see a call notification pop-up on your computer screen when you have an incoming call.

    Option 1: Press the Answer button on the headset cord to answer the call.



    Option 2: Click Accept on the call notification pop-up on your screen.



    Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.


    Adjust audio:

    To increase the listening volume, press the Volume + button.

    To decrease the listening volume, press the Volume - button.

    adjust audio

    To mute or unmute the microphone, press the Microphone button.

    audio control mute
     

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I setup my Jabra Device to work with IBM Sametime for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to IBM Sametime manually, please follow these steps:

    1. IBM Sametime must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.



    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



    7. Startup IBM Sametime.
    8. Select File and choose Preferences.



    9. Select the Voice and Video option.
    10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



    11. When done, click Apply, then OK.
    12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Avaya One-X Communicator manually, please follow these steps:

    1. Avaya One-X Communicator must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.



    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



    7. Startup Avaya One-X Communicator.
    8. Select Settings and then General Settings.





    9. Under Devices and Services, select Audio.
        9a. Under Microphone, select the desired Jabra device from the dropdown menu.
        9b. Under Speaker, select the desired Jabra device from the dropdown menu.



    10. When done, click OK.
    11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
     


    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

FAQ - all questions

  • Audio

    • The audio level on my Jabra BIZ 620 OC drops to minimum level every time the PC is shut down or the softphone is closed and reopened.

      Make sure to use Jabra BIZ 620 UC variant with softphones other than MS Lync. The reason is that the volume control on Jabra BIZ 620 OC headset as per the complaince requirements of MS Lync, controls the local volume on the device and not send any command to PC to adjust gain. So, as the headset is prohibited to send volume adjustment commands to the PC, it is not possible to store individual user volume level preferences on the device, and hence the user has to adjust the volume levels every time the PC or the softphone application is started.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • I experience the microphone level automatically goes down in steps while using Jabra BIZ 620 OC with MS Lync on a PC with Windows XP.

      This is the Automatic Gain Control feature of MS Lync, where the microphone level automatically is turned down when a loud noise is detected during a call. This is done to prevent the loud sound being transmitted to the caller.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Installation

    • How to connect and use my Jabra BIZ 620 USB with Microsoft Lync for Windows

      | Connection and configuration

      1.    Plug the USB end of the headset directly into the laptop or desktop computer.
      2.    Wait for Windows to install the driver for the headset.
      3.    Start up Lync.
      4.    In the Lync main window, click Tools and choose Audio Device Settings.
      5.    Select the Tools option.
      6.    Select Audio Device Settings.



      7.    Under Audio device, select the Jabra BIZ 620 OC USB from the drop down menu.



      8.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      9.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.



      Option 2: Click Accept on the call notification pop-up on your screen.



      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.


      Adjust audio:

      To increase the listening volume, press the Volume + button.

      To decrease the listening volume, press the Volume - button.

      adjust audio

      To mute or unmute the microphone, press the Microphone button.

      audio control mute
       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually, please follow these steps:

      1. Skype must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.

       

      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      7. Startup Skype.
      8. Select Tools and choose Options.



      9. Under General, select the Audio settings option.
      10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      11. When done, click Save.
      12. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 327,2 KB Download
Declaration of Conformity English PDF 91,3 KB Download
Quick Start Guide English PDF 874,5 KB Download
Serial Number Location English PDF 345,5 KB Download