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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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  • I have a connection problem with my headset.

    You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

    You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

    When the headset is on:

    • Very slow, single flashes mean that the headset is connected to a device
    • Slow triple flashes mean that the headset is not currently connected

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  • I am unable to take any calls when my headset is charging.

    The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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FAQ - all questions

  • Audio

    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Is my Jabra headset compatible with my mobile phone?

      Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

      Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

      In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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  • Installation

    • I have a connection problem with my headset.

      You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

      You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

      When the headset is on:

      • Very slow, single flashes mean that the headset is connected to a device
      • Slow triple flashes mean that the headset is not currently connected

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    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

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  • Technologies

    • Rechargeable battery best practice

      This is best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store are chargeable battery to help ensure a long battery life.

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend you charge it every 3 months for most products

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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    • The music player starts playing when connecting to my Jabra headset.

      Some phones may start the music player once it connects to the headset. Re-pair your headset to the device in order to avoid this behaviour. 

      1. Make sure the headset is off.
      2. Press and hold the answer/end button for approx. 5 seconds until the light turns solid blue.
      3. Continue to press and hold the answer/end button until the solid blue light turns off.
      4. Continue to press and hold the button until a solid purple light turns on.
      5. Go through the regular steps for pairing the headset to a Bluetooth device.

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Download area
Download area

Manuals

Documentation for download Language File format File size
Declaration of Conformity English PDF 74,8 KB Download
User Manual Dutch PDF 4,2 MB Download