Support for Jabra BT8040

Item no: 100-98040000-02

FAQ Highlights

  • How can I obtain parts and accessories for my Jabra device?

    You can order accessories at the following website:

    Shop Jabra Accessories

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  • I have pairing problems with my Jabra headset.

    You may have deleted your headset pairing connection in your mobile phone/device. Refer to the section in the User Manual and follow the pairing instructions to pair it again.

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  • Is my Jabra headset compatible with my mobile phone?

    Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

    Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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  • How do I pair my Jabra Bluetooth headset with my mobile phone?

    The first time you turn the headset on, it will go into pairing mode automatically.

    To put the headset into pairing mode:

    1. Make sure that the headset is powered on. 
    2. Press and hold the answer/end button as long as it takes until the blue light is on steady (without blinking).
    3. Follow the pairing procedure for your phone. Refer to your phone’s user manual for details.

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  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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Product Information

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FAQ

  • Audio

    • Why is the music that I have on my phone not playing in my Jabra headset?

      In order to listen to music using Bluetooth, your phone will need to have the Bluetooth music profile A2DP. To check if your phone is equipped with this profile, please check Jabra's Compatibility Guide or contact your service provider for more information.

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    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

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    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

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    • I hear crackling noises in my headset.

      Bluetooth is a radio technology which means it is sensitive to objects between the headset and the device it is connected to. You should be able to have up to 10 metres (33 feet) of distance between the headset and the connected device when there are no major objects in the way (walls, etc.).

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    • I experience abnormally low speaker volume of my Jabra BT8040, I cannot hear the caller, or they cannot hear me?

      You may need to reset your Bluetooth devices. Please try the following steps:

      1. Delete BT8040 from your phone (if listed).
      2. Turn your phone off completely, and remove the battery for 10 seconds. Please consult your phone provider prior to removing battery.
      3. Connect the BT8040 headset to the charger for 10 seconds then unplug. 
      4. Place the battery back into your phone and power your phone on.
      5. Remove the headset from the AC cord.
      6. Turn off the headset by pressing the answer/end button until the light flashes rapidly then release.
      7. Press the answer/end button until you receive a solid blue light. This may take up to 10 seconds. 
      8. Go into the Bluetooth menu on your cell phone and follow the cell phone’s instruction guide for pairing a Bluetooth headset.  This generally involves going into a “devices” or “hands free” menu and adding a new device.  Your phone may ask if you want to pair with the headset. Accept by pressing “yes” or “OK” and confirm with the passkey or PIN 0000 (4 zeros).  

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    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

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  • Compatibility

    • Is my Jabra headset compatible with my mobile phone?

      Jabra headsets and speakerphones follow the Bluetooth standard. Bluetooth devices that follow the standard are compatible. Refer to your mobile phone’s specifications to see, if it meets the Bluetooth standard. Products using different revisions of the Bluetooth standard also work together. 

      Later versions of Bluetooth are backward-compatible with previous versions. Features and specifications of Bluetooth communication will always revert to the older version in use.

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    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

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    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

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  • Features

    • How can I use the Multiuse feature on my Jabra Mulitiuse enabled headset?

      Multiuse functionality enables you to be connected to two different devices at the same time (e.g. a mobile phone and a PC). For example you can use the same headset for both listening to music from your mobile phone and for Internet telephony (e.g. Skype or Google Talk) at the same time.

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    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

      In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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  • Installation

    • I have pairing problems with my Jabra headset.

      You may have deleted your headset pairing connection in your mobile phone/device. Refer to the section in the User Manual and follow the pairing instructions to pair it again.

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    • How do I pair my Jabra Bluetooth headset with my mobile phone?

      The first time you turn the headset on, it will go into pairing mode automatically.

      To put the headset into pairing mode:

      1. Make sure that the headset is powered on. 
      2. Press and hold the answer/end button as long as it takes until the blue light is on steady (without blinking).
      3. Follow the pairing procedure for your phone. Refer to your phone’s user manual for details.

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    • I have a connection problem with my headset.

      You may have deleted your headset pairing connection in your mobile phone. Follow the pairing instructions (refer to the section in the User Manual).

      You can determine if your headset is connected to a device by looking at the flashes on the headset after tapping the answer/end button. 

      When the headset is on:

      • Very slow, single flashes mean that the headset is connected to a device
      • Slow triple flashes mean that the headset is not currently connected

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    • What is the pass code for pairing my Jabra headset?

      The pass code for pairing the headset is "0000" (four zeros).

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories at the following website:

      Shop Jabra Accessories

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  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

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