No Quick Start Guides available for this product
No video tutorials available for this product
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my Jabra device with my iPhone?

    You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

    Was this useful?

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel
  • I am unable to take any calls when my headset is charging.

    The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

    Was this useful?

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel
  • I cannot hear anything in my headset.

    Please try the following steps:  

    1. Increase the volume in the headset.
    2. Ensure that the headset is paired to a device.
    3. Ensure your phone is connected to the headset by tapping the answer/end button.

    Was this useful?

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel
  • I hear crackling noises

    A Bluetooth is a radio technology, which means it is sensitive
    to objects between connected devices. To avoid crackling noises
    it is recommended a distance of no more than 33 feet (10 meters) with
    no major objects in-between.

    Was this useful?

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel
  • Why am I receiving static on my Bluetooth headset?

    All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

    1. Keep the headset on the same side of your body as the phone.
    2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

    Was this useful?

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel

FAQ - all questions

  • Audio

    • I cannot hear anything in my headset.

      Please try the following steps:  

      1. Increase the volume in the headset.
      2. Ensure that the headset is paired to a device.
      3. Ensure your phone is connected to the headset by tapping the answer/end button.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
    • Why am I receiving static on my Bluetooth headset?

      All wireless devices may be susceptible to interference, which could affect performance. Please try the following steps:

      1. Keep the headset on the same side of your body as the phone.
      2. Make sure there is a direct line of contact between the headset and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by e.g. computers, cordless phones, microwaves etc.  

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
  • Compatibility

    • Can I use my Jabra device with my iPhone?

      You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
    • Is it better to use a headset that is the same brand as my phone?

      No, Bluetooth is an open standard and as such you can use any headset with your mobile phone. There is no need for your headset to be the same brand as your mobile phone.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
  • Features

    • I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

      In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
  • Installation

    • What is the pass code or PIN for pairing my Jabra device?

      The pass code or PIN is 0000 (four zeros)

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
    • Why am I having Bluetooth connection problems on my Jabra Classic?

      Check your mobile device’s Bluetooth menu and delete/forget the headset. Re-connect the headset to your Bluetooth mobile device following the Bluetooth connection instructions below:

      1. Enable Bluetooth on your mobile device.

      2. Make sure your headset is turned on.

      3. Press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue, and pairing mode is announced in the headset.



      4. Follow your mobile device Bluetooth pairing instructions, and pair with the headset.
      If asked for a passkey or PIN, the code is 0000 (four zeroes)

      If you still have connection problems, try keeping your headset and mobile device on the same side of your body and keep in mind that the Bluetooth signals may have difficulties transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by computers, cordless phones, microwaves etc.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
    • How do I pair/re-pair my Jabra Classic

      The first time you power on your headset, it will automatically go into pairing mode.
      If you need to do a second pairing, please follow the guide below. 

      1. Enable Bluetooth on your mobile device.

      2. Make sure your headset is turned on.

      3. Press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue, and pairing mode is announced in the headset.

       

      4. Follow your mobile device Bluetooth pairing instructions, and pair with the headset.

      If asked for a pin code or passkey the code is 0000(4 zeroes)

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
    • How do I pair my Jabra Classic with two mobile phones at the same time?

      To pair your Jabra Classic with two mobile phones, determine which one will be your primary phone (the one able to receive voice commands from your headset) and which one will be your secondary phone. When pairing, note that you will start with your secondary choice.
      The phone able to use the manual redial feature is the last one  to have made an outgoing a call.
      The headset supports multiple call handling from up to two mobile phones at the same time.

      1. Enable Bluetooth on your mobile device.

      2. Turn your headset on.

      3. To pair with the first mobile phone (secondary device) press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue and pairing mode is announced in the headset.




      4. Follow your mobile device Bluetooth pairing instructions and pair with the headset.

       

      If asked for a passkey or PIN the code is 0000 (four zeroes)

       

      5. To pair with your second mobile phone (primary device) press and hold the Answer/end button for 3 seconds until the Bluetooth indicator flashes blue and pairing mode is announced in the headset.


      6. Follow your mobile device Bluetooth pairing instructions and pair with the headset.

      If asked for a passkey or PIN the code is 0000 (four zeroes)

       

      You have now paired two mobile devices with your headset. It can take up to one minute for the headset to automatically connect with the paired devices. If the headset stalls on connecting to both of your phones, connect them from your mobile phone’s Bluetooth menu.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
    • How do I connect my Jabra Classic to my mobile device using Bluetooth?

      The first time the headset is powered on it will automatically enter pairing mode. Follow the pairing instructions to connect.

      To manually connect, follow the steps below:

      1. Turn off the Jabra device.

      2. Press and hold (3 seconds) the Answer/end button until the Bluetooth light flashes blue.

      3. Activate Bluetooth on the mobile device, and select Jabra Classic. If asked for a pin code or passkey, enter 0000 (4 zeros).

       

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
  • Other

    • I am unable to take any calls when my headset is charging.

      The headset cannot be used while charging for safety reasons. Please allow the headset to charge fully then disconnect it from the charger and it will be ready for use.

      Was this useful?

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
Download area
Download area

Manuals

Documentation for download Language File format File size
Declaration of Conformity English PDF 121,5 KB Download
Technical Specification English PDF 442,2 KB Download
User Manual PDF 1,9 MB Download