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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why isn’t my MS Lync optimized headset default in Windows?

    Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

    Check your audio settings in Windows.

    Windows XP SP3:


    1. Click on the Start Button

    2. Click on Control Panel

    3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5)

    4. Click on Sounds and Audio Devices

    5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

     Windows 7:

    1. Click on the Start Button

    2. Click on Control Panel

    3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5)

    4. Click on Sound

    5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default


    6. Do the following on the Recording tab.

    7. Click Apply and OK


    Windows 8:

    1. On the home screen, type “sound” and click/tap on Settings.

    2. Click on sound
    3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default

    4. Do the following on the Recording tab.

    5. Click Apply and OK

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    Thank you for your feedback

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    How can we make this more useful for you?

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  • Why is it important to update headset firmware?

    Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
    Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
    You can also check for updates via Jabra Control Center > Help > Check for Updates.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

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FAQ - all questions

  • Installation

    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5)

      4. Click on Sounds and Audio Devices

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5)

      4. Click on Sound

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default


      6. Do the following on the Recording tab.

      7. Click Apply and OK


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default

      4. Do the following on the Recording tab.

      5. Click Apply and OK

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 1/30/2014 1.4 463,1 KB Download
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet PDF 1,4 MB Download
Declaration of Conformity Multilingual (EMEA) PDF 130,8 KB Download
Quick Start Guide English PDF 611,9 KB Download
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