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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How can I find the firmware version of my Jabra Dial 550?

    To find the firmware version on your Jabra Dial 550 please follow these steps:

    1. Tap the right menu button.



    2. Use the up/down menu buttons until you see Firmware version.



    3. Tap left button to select firmware version.

    To find the firmware version through Jabra PC Suite, please follow these steps:

    1. Open Jabra Control Center.
    2. Open the Help menu and select About Jabra Dial 550.



    3. The firmware version will be displayed.


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  • How do I adjust the ringtone volume on my Jabra Dial 550?

    To adjust the ringtone volume via the Jabra Dial 550 please follow these steps: 1. Tap the right menu button (Menu).



    2. Use the up/down menu buttons until you reach Ringer.



    3. Tap the left menu button (Select).
    4. Use the up/down menu buttons until you reach Ring volume.
    5. Use the up/down menu buttons to change the ring volume.
    6. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

    To adjust the ringtone volume via Jabra PC Suite please follow these steps:

    1. Open Jabra Control Center.
    2. In the Handset tab, find Ringtone volume.



    3. Adjust the slider to the desired level.
    4. Click Apply and OK.

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  • How do I adjust the click tone level on my Jabra Dial 550?

    To adjust the click tone level via your Jabra Dial 550 please follow these steps:

    1. Tap the right menu button (Menu).



    2. Use the up/down menu buttons until you see Keypad tones.



    3. Tap the left menu button (Select).
    4. Use the up/down menu buttons to change the tone volume.
    5. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

    To adjust the click tone level via Jabra PC Suite please follow these steps:

    1. Open Jabra Control Center.
    2. In the Handset tab, find Keypad click tone level.



    3. Adjust the slider to the desired level.
    4. Click Apply and OK.

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  • Can I change the ringtone on my Jabra Dial 550?

    Yes, you can change the ringtone on your Jabra Dial 550 in one of the following ways:

    Via Jabra Dial 550

    Please follow these steps:

    1. Tap the right menu button (Menu)



    2. Use the up/down menu buttons until you reach Ringer.



    3. Tap the left menu button (Select).
    4. Use the up/down menu buttons until you reach Ring tone.
    5. Tap the left menu button (Select).
    6. Find the desired ringtone and tap the left menu button (Select).

    Via Jabra PC Suite

    Please follow these steps:

    1.    Open Jabra Control Center.
    2.    On the Handset tab, find the Ringtone drop-down menu.
    3.    Choose the desired ringtone.


     
    4.    Click Apply and OK.

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  • How to solve audio problems with my headset on Windows 7?

    Occasionally you may experience audio and USB problems on a computer with Windows 7.

    As our first recommendation, please ensure you have installed Service pack 1. If not, please
    click here to download and install Service Pack 1.

    In case your problems persist, please install one or more of the updates listed below starting from the top.

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FAQ - all questions

  • Audio

  • Compatibility

    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • How can I find the firmware version of my Jabra Dial 550?

      To find the firmware version on your Jabra Dial 550 please follow these steps:

      1. Tap the right menu button.



      2. Use the up/down menu buttons until you see Firmware version.



      3. Tap left button to select firmware version.

      To find the firmware version through Jabra PC Suite, please follow these steps:

      1. Open Jabra Control Center.
      2. Open the Help menu and select About Jabra Dial 550.



      3. The firmware version will be displayed.


      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

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    • How do I adjust the click tone level on my Jabra Dial 550?

      To adjust the click tone level via your Jabra Dial 550 please follow these steps:

      1. Tap the right menu button (Menu).



      2. Use the up/down menu buttons until you see Keypad tones.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons to change the tone volume.
      5. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

      To adjust the click tone level via Jabra PC Suite please follow these steps:

      1. Open Jabra Control Center.
      2. In the Handset tab, find Keypad click tone level.



      3. Adjust the slider to the desired level.
      4. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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      If you need technical assistance, please click here for contact information

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      How can we make this more useful for you?

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    • Can I change the ringtone on my Jabra Dial 550?

      Yes, you can change the ringtone on your Jabra Dial 550 in one of the following ways:

      Via Jabra Dial 550

      Please follow these steps:

      1. Tap the right menu button (Menu)



      2. Use the up/down menu buttons until you reach Ringer.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons until you reach Ring tone.
      5. Tap the left menu button (Select).
      6. Find the desired ringtone and tap the left menu button (Select).

      Via Jabra PC Suite

      Please follow these steps:

      1.    Open Jabra Control Center.
      2.    On the Handset tab, find the Ringtone drop-down menu.
      3.    Choose the desired ringtone.


       
      4.    Click Apply and OK.

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      Thank you for your feedback

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  • Installation

    • How do I adjust the ringtone volume on my Jabra Dial 550?

      To adjust the ringtone volume via the Jabra Dial 550 please follow these steps: 1. Tap the right menu button (Menu).



      2. Use the up/down menu buttons until you reach Ringer.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons until you reach Ring volume.
      5. Use the up/down menu buttons to change the ring volume.
      6. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

      To adjust the ringtone volume via Jabra PC Suite please follow these steps:

      1. Open Jabra Control Center.
      2. In the Handset tab, find Ringtone volume.



      3. Adjust the slider to the desired level.
      4. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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      If you need technical assistance, please click here for contact information

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 10/30/2014 1.5 464,6 KB Download
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet PDF 1,4 MB Download
Declaration of Conformity Multilingual (EMEA) PDF 130,8 KB Download
Quick Start Guide English PDF 611,9 KB Download
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