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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I cannot answer or end a Skype call with the answer/end button on my Jabra headset.

    To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.

    Download the latest release of Jabra PC Suite

     

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  • How do I adjust the ringtone volume on my Jabra Dial 550?

    To adjust the ringtone volume via the Jabra Dial 550 please follow these steps: 1. Tap the right menu button (Menu).



    2. Use the up/down menu buttons until you reach Ringer.



    3. Tap the left menu button (Select).
    4. Use the up/down menu buttons until you reach Ring volume.
    5. Use the up/down menu buttons to change the ring volume.
    6. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

    To adjust the ringtone volume via Jabra PC Suite please follow these steps:

    1. Open Jabra Control Center.
    2. In the Handset tab, find Ringtone volume.



    3. Adjust the slider to the desired level.
    4. Click Apply and OK.

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  • How do I adjust the click tone level on my Jabra Dial 550?

    To adjust the click tone level via your Jabra Dial 550 please follow these steps:

    1. Tap the right menu button (Menu).



    2. Use the up/down menu buttons until you see Keypad tones.



    3. Tap the left menu button (Select).
    4. Use the up/down menu buttons to change the tone volume.
    5. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

    To adjust the click tone level via Jabra PC Suite please follow these steps:

    1. Open Jabra Control Center.
    2. In the Handset tab, find Keypad click tone level.



    3. Adjust the slider to the desired level.
    4. Click Apply and OK.

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  • How to solve audio problems with my headset on Windows 7?

    Occasionally you may experience audio and USB problems on a computer with Windows 7.

    As our first recommendation, please ensure you have installed Service pack 1. If not, please
    click here to download and install Service Pack 1.

    In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Why is it important to update headset firmware?

    Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
    Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
    You can also check for updates via Jabra Control Center > Help > Check for Updates.

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FAQ - all questions

  • Audio

  • Compatibility

    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • I cannot answer or end a Skype call with the answer/end button on my Jabra headset.

      To use the enhanced calling functions in the headset, you need to have Jabra PC Suite installed and running on your PC. We recommend you to download the latest release of Jabra PC Suite.

      Download the latest release of Jabra PC Suite

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I adjust the click tone level on my Jabra Dial 550?

      To adjust the click tone level via your Jabra Dial 550 please follow these steps:

      1. Tap the right menu button (Menu).



      2. Use the up/down menu buttons until you see Keypad tones.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons to change the tone volume.
      5. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

      To adjust the click tone level via Jabra PC Suite please follow these steps:

      1. Open Jabra Control Center.
      2. In the Handset tab, find Keypad click tone level.



      3. Adjust the slider to the desired level.
      4. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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      If you need technical assistance, please click here for contact information

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      How can we make this more useful for you?

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  • Installation

    • How do I adjust the ringtone volume on my Jabra Dial 550?

      To adjust the ringtone volume via the Jabra Dial 550 please follow these steps: 1. Tap the right menu button (Menu).



      2. Use the up/down menu buttons until you reach Ringer.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons until you reach Ring volume.
      5. Use the up/down menu buttons to change the ring volume.
      6. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

      To adjust the ringtone volume via Jabra PC Suite please follow these steps:

      1. Open Jabra Control Center.
      2. In the Handset tab, find Ringtone volume.



      3. Adjust the slider to the desired level.
      4. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 10/30/2014 1.5 464,6 KB Download
Jabra PC Suite English 12/1/2014 2.17 41,6 MB Download
New features and enhancements:
  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • Various stability and performance improvements

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,4 MB Download
Declaration of Conformity Multilingual (EMEA) PDF 130,8 KB Download
Quick Start Guide English PDF 611,9 KB Download