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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I setup my Jabra Device to work with IBM Sametime for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to IBM Sametime manually, please follow these steps:

    1. IBM Sametime must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.



    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



    7. Startup IBM Sametime.
    8. Select File and choose Preferences.



    9. Select the Voice and Video option.
    10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



    11. When done, click Apply, then OK.
    12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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  • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Avaya One-X Communicator manually, please follow these steps:

    1. Avaya One-X Communicator must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.



    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



    7. Startup Avaya One-X Communicator.
    8. Select Settings and then General Settings.





    9. Under Devices and Services, select Audio.
        9a. Under Microphone, select the desired Jabra device from the dropdown menu.
        9b. Under Speaker, select the desired Jabra device from the dropdown menu.



    10. When done, click OK.
    11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
     


    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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  • How do I setup my Jabra Device to work with Skype for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Skype manually, please follow these steps:

    1. Skype must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.

     

    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose Skype and click Apply.

     

    7. Startup Skype.
    8. Select Tools and choose Options.



    9. Under General, select the Audio settings option.
    10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



    11. When done, click Save.
    12. Jabra Direct should state the Jabra device and Skype is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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  • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Cisco IP Communicator manually, please follow these steps:

    1. Cisco IP Communicator must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.



    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



    7. Startup Cisco IP Communicator.
    8. Select the Menu button and choose Audio Tuning Wizard.





    9. To start the wizard, click Next.



    10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



    11. To test the listening volume, click Play.



    12. To test the microphone volume, click Test.



    13. When done, click Finish.



    14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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  • How do I make my softphone the preferred softphone in Jabra Direct?

    Requirements

    Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

    Please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Softphone (PC) button.
    4. In Preferred softphone, choose your preferred softphone.



    5. Click Apply.

    Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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FAQ - all questions

  • Audio

  • Features

    • How do I adjust the click tone level on my Jabra Dial 550?

      Requirements

      The click tone level can be changed by using Jabra Direct or on the Jabra Dial 550 itself.

      In Jabra Direct please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. In Keypad click tone level, choose the desired level.



      4. Click Apply.

      On Jabra Dial 550 please follow these steps:

      1. Tap the right menu button (Menu).



      2. Use the up/down menu buttons until you see Keypad tones.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons to change the tone volume.
      5. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

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    • Can I change the ringtone on my Jabra Dial 550?

      Requirements

      Yes, the ringtone can be changed by using Jabra Direct or the Jabra Dial 550 itself.

      In Jabra Direct please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.


       
      3. In Ringtone type choose the desired ringtone.


       
      4. Click Apply.

      On Jabra Dial 550 please follow these steps:

      1. Tap the right menu button (Menu).



      2. Use the up/down menu buttons until you reach Ringer.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons until you reach Ringtone.
      5. Tap the left menu button (Select).
      6. Find the desired ringtone and tap the left menu button (Select).

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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  • Installation

    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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      Thank you for your feedback

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    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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      Thank you for your feedback

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    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually, please follow these steps:

      1. Skype must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.

       

      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      7. Startup Skype.
      8. Select Tools and choose Options.



      9. Under General, select the Audio settings option.
      10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      11. When done, click Save.
      12. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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      Thank you for your feedback

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    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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      Thank you for your feedback

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    • How do I adjust the ringtone volume on my Jabra Dial 550?

      Requirements

      The ringtone volume can be changed by using Jabra Direct or on the Jabra Dial 550 itself.

      In Jabra Direct please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. In Ringtone volume, choose the desired level.



      4. Click Apply.

      On Jabra Dial 550 please follow these steps:

      1. Tap the right menu button (Menu).

      2. Use the up/down menu buttons until you reach Ringer.



      3. Tap the left menu button (Select).
      4. Use the up/down menu buttons until you reach Ring volume.
      5. Use the up/down menu buttons to change the ring volume.
      6. The menu will revert after a short pause after you stop on the appropriate volume level or you can tap the right menu button (Back).

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    • Why is my MS Lync optimized not the default headset in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I update the firmware on my Jabra Device?

      Requirements

      To check for firmware and update your Jabra Device you need to have Jabra Direct installed.

      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      Please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.

       

      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button and when the download is done click on the Next button.

       

      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 6/26/2015 2.4 17,3 MB Download

RELEASED : 26.06.2015
VERSION : 2.4.1

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra BIZ 2400 II USB - product support for Remote Call Control integration and Firmware Updater
  • Jabra Link 860 - product support for Firmware Updater
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015) - product support for Firmware Updater
  • Preferred softphone for outgoing call (setting option)
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 10/30/2014 1.5 464,6 KB Download
Jabra Direct English 6/19/2015 3.1 23,8 MB Download

New Jabra audio devices supported:

  • Jabra BIZ 2400 II USB
  • Jabra Link 860
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015)

Jabra audio devices with improved feature supported:

  • Jabra BIZ 2300 Value Pack 1 (available via firmware upgrade to BIZ 2300)
  • Jabra PRO 9400

New softphone integrations:

  • CounterPath X-lite 4.6 or above
  • Avaya Communicator for Microsoft Lync 2013

Improved softphone integration for:

  • Cisco Jabber (optimizations)
  • Microsoft Lync (renamed to Skype for Business)
  • IBM Sametime (driver enhancements and bug fixes)

New Jabra Direct features and enhancements:

  • Jabra Intelligent Call Transfer feature – available for Microsoft Lync/Skype for Business with Jabra Evolve 40 and 80.
    Notice: Must be enabled in Jabra Direct under General Setting. Jabra Evolve 40 and 80 must be upgraded to firmware version 2.0 or newer (available soon) to support Jabra Intelligent Call Transfer.
  • Improved support for assistive software (screen reader software used by blinds and weak sighted, e.g. MS Windows Narrator and Freedom Scientific JAWS)
  • Various stability improvements and graphical changes applied for Jabra Direct

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: http://www.jabra.com/direct

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,4 MB Download
Declaration of Conformity Multilingual (EMEA) PDF 130,8 KB Download
Quick Start Guide English PDF 611,9 KB Download