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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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  • Can I use my headset while it is charging?

    For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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  • What is the Audio Video Remote Control Profile (AVRCP)?

    AVRCP provides a headset with the capabilities to:

    • Play music
    • Pause music
    • Stop music
    • Skip to the next or previous track

    Note: The mobile phone that is paired with the headset must also support the same Bluetooth profile. Some headsets do not have buttons to support all features.

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  • Why do I hear static on my Jabra Bluetooth headset?

    All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

    1. Keep the headset on the same side of your body as your mobile phone.
    2. Avoid placing your mobile phone in a back pocket.
    3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Why am I unable to use my Jabra device to control calls on my softphone?

    Prerequisites

    To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

    Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

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FAQ - all questions

  • Installation

    • Why am I unable to use my Jabra device to control calls on my softphone?

      Prerequisites

      To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

      Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

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  • Audio

    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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      How can we make this more useful for you?

    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

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      How can we make this more useful for you?

    • What is the Audio Video Remote Control Profile (AVRCP)?

      AVRCP provides a headset with the capabilities to:

      • Play music
      • Pause music
      • Stop music
      • Skip to the next or previous track

      Note: The mobile phone that is paired with the headset must also support the same Bluetooth profile. Some headsets do not have buttons to support all features.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Download area
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Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,1 MB Download
Technical Specification English PDF 303,1 KB Download
User Manual PDF 2,1 MB Download