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Video tutorials
Video tutorials

How to connect (pair) Jabra Extreme2 to a mobile device.

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Extreme2 to a mobile device. Video in English

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How to connect Jabra EXTREME2 to multiple Bluetooth devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to pair and connect your Jabra EXTREME2 headset to multiple devices such as Bluetooth mobile phones.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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  • How do I pair my Jabra Extreme2 with my mobile phone?

    The first time you turn on your Jabra Extreme2, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

    To pair to a new or second mobile phone, follow these steps:

    1. Enable Bluetooth on your mobile phone.
    2. Turn on your Jabra Extreme2.
    3. Press and hold (5 seconds) the Answer/end button until the light flashes blue.
    4. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

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  • How do I turn off voice guidance in my Jabra Extreme2?

      Prerequisites
      • Firmware 5.4 or later

      Voice guidance is turned on, as the default setting, on your Jabra Extreme2. To change the setting, follow these steps:

      1. Turn on your Jabra Extreme2.
      2. Press and hold the Answer/end button for 5 seconds. A short sound prompt will confirm the change.



      3. To turn on voice guidance again, repeat steps 1-2.

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  • How do I reset my Jabra Extreme2?

    When you reset your Jabra Extreme2, the list of devices that have been paired with it is cleared. Follow these steps to reset:

    1. Turn on your Jabra Extreme2 by switching the On/off switch to the “on” position.
    2. Simultaneously press and hold (8 seconds) the Answer/end, Volume up and Volume down buttons. When you release the buttons, the light on your Jabra Extreme2 flashes purple once to indicate that the headset has been reset.



    3. The Jabra Extreme2 reboots automatically and is ready to pair again.

    Note: When your Jabra Extreme2 has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Extreme2 with my mobile phone?

      The first time you turn on your Jabra Extreme2, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

      To pair to a new or second mobile phone, follow these steps:

      1. Enable Bluetooth on your mobile phone.
      2. Turn on your Jabra Extreme2.
      3. Press and hold (5 seconds) the Answer/end button until the light flashes blue.
      4. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

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  • Audio

    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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    • Why does my Jabra headset not announce the caller's name during incoming calls?

      Make sure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is stored in your phone book.

      Note that on some mobile phones, a warning message about access to the phone book appears in the top left corner. You must select this message and then agree to the connection in order for the caller ID feature to function properly.

      See the following prerequisites:

      • Your mobile phone supports the Bluetooth Phone Book Access Profile (PBAP).
      • During pairing, you must have allowed access to your phone book.
      • The calling number must be associated with a stored contact in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: Japanese only supports number readout. Chinese is supported only in Chinese Simplified.

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    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Features

    • How do I turn off voice guidance in my Jabra Extreme2?

        Prerequisites
        • Firmware 5.4 or later

        Voice guidance is turned on, as the default setting, on your Jabra Extreme2. To change the setting, follow these steps:

        1. Turn on your Jabra Extreme2.
        2. Press and hold the Answer/end button for 5 seconds. A short sound prompt will confirm the change.



        3. To turn on voice guidance again, repeat steps 1-2.

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    • How do I reset my Jabra Extreme2?

      When you reset your Jabra Extreme2, the list of devices that have been paired with it is cleared. Follow these steps to reset:

      1. Turn on your Jabra Extreme2 by switching the On/off switch to the “on” position.
      2. Simultaneously press and hold (8 seconds) the Answer/end, Volume up and Volume down buttons. When you release the buttons, the light on your Jabra Extreme2 flashes purple once to indicate that the headset has been reset.



      3. The Jabra Extreme2 reboots automatically and is ready to pair again.

      Note: When your Jabra Extreme2 has been reset, you will need to re-pair it with your mobile phone. Remember to delete the previous pairing before you re-pair.

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    • How do I charge my Jabra headset?

      Use the supplied USB cable to charge your headset on a computer. Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port, even though the light indicator on the headset shows that it is charging.

      If the battery level on the headset has not changed after charging for two hours, you can use the following alternative charging methods.

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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    • Why does my headset not charge when it is connected to my computer?

      Some computers use a USB suspend mode to save power. This may cut off power, so the headset cannot be charged on the USB port.

      Some computers may have a dedicated USB charging port, which is identifiable by its yellow color or a battery icon next to it. For more information, refer to the user manual for your computer.

      You can also use the following alternative charging methods:

      Jabra options:
      Purchase a Jabra AC adapter or Jabra car charger online here or at a nearby retailer.

      Third party options:
      Use a third party Micro-USB charger to charge your headset on your mobile phone. A third party charger should meet the following requirements:

      • A mono/stereo Bluetooth headset, such as Jabra Stealth or Jabra Sport Pulse Wireless, is charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • Speakerphones/music speakers, such as Jabra Speak 450 or Jabra Solemate Mini, are charged by a charger/cable that supports a minimum of 500mA and a maximum of 2100mA.
      • In-car speakerphones, such as Jabra Tour, are charged by a charger/cable that supports a minimum of 750mA and a maximum of 2100mA.
      • The Jabra Solemate and Jabra Solemate 2nd generation with NFC are charged by a charger/cable that supports a minimum of 1000mA and a maximum of 2100mA.
      • For the Jabra Solemate Max, only the original AC adapter is recommended. See accessories online here

      When using a third party charger, make sure that the charger is certified for use in the country you are located in, and that you use the correct plug for the country you are located in.

      Note: Charging time may vary depending on the output of the charger.

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    • What is PowerNap?

      PowerNap is a feature that extends the battery life of a Jabra headset, by setting it in standby mode, when it has not been in use or paired with Bluetooth for 15 minutes.

      To exit PowerNap mode, tap the Multi-function button or the Answer/end button. The headset will confirm by announcing ”power on”.

      To answer a call when the headset is in PowerNap mode, tap the Multi-function button. The headset will exit PowerNap mode and answer the call.

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    • How do I update my Jabra headset using the Windows updater?

      When you update or change language on your headset, you may need to re-pair it with your mobile phone afterward.

      1. On the product support page, select the firmware language from the available versions. Click Download, and then open and run the file. If you are prompted with a security warning, click Yes.



      2. Turn off your headset, and connect it to your PC using the supplied micro USB cable. Click Next.



      3. Accept the terms in the License Agreement, and then click Next.



      4. Follow the onscreen guide.
      5. When the download is completed, click Finish.



      6. Your headset is now updated, and you can disconnect it from your PC.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • What is the Audio Video Remote Control Profile (AVRCP)?

      AVRCP provides a headset with the capabilities to:

      • Play music
      • Pause music
      • Stop music
      • Skip to the next or previous track

      Note: The mobile phone that is paired with the headset must also support the same Bluetooth profile. Some headsets do not have buttons to support all features.

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    • What is the Headset Profile (HSP)?

      HSP is a standard profile in all Jabra Bluetooth products. HSP provides a headset with the capabilities to:

      • Answer a call
      • End a call
      • Adjust the volume of a call

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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  • Other

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • Can I change the language used for voice guidance and voice commands in the headset?

      Yes, the voice guidance and voice commands used in the headset are available in several languages. You can download the available language packs from the support page for the product.

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 619,5 KB Download
Declaration of Conformity English PDF 78,7 KB Download
Technical Specification English PDF 2,3 MB Download
User Manual PDF 774,9 KB Download