Support for Jabra FREEWAY

How can I obtain parts and accessories for my Jabra device?

Can I use my Jabra device with my iPhone?

I have trouble with the stereo (A2DP) functionality on my Jabra in-car speakerphone.

I have pairing problems with my Jabra in-car speakerphone.

Can I pair multiple mobile phones with my Jabra in-car speakerphone?

Audio

• I have trouble with the stereo (A2DP) functionality on my Jabra in-car speakerphone.

  These functions are dependent on your phone supporting them. You may also simply need to reset the communication between your cell phone and your Jabra in-car speakerphone. 

  Please try the following steps:

  1. Turn your cell phone off and remove its battery for 10 to 15 seconds.  Once you replace the battery and turn the cell phone back on, it should work again.
  2. To reset the in-car speakerphone, simply insert a small object into the hole found on the back of the unit and hold it there for a few seconds.  When you turn the in-car speakerphone back on, you will need to follow the pairing procedure again as pairing data is deleted during a reset.

  Please check your phone’s user manual for further details.

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• Why am I receiving static on my Jabra in-car speakerphone?

  All wireless devices may be susceptible to interference, which could affect performance. Make sure there is a direct line of contact between the in-car speakerphone and your phone. The Bluetooth signal may have difficulty transmitting through walls, buildings or people. Static or interference is sometimes environmental. Interference can be caused by computers, cordless phones, microwaves etc.

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• My Jabra device does not announce the caller's name during incoming calls

  Ensure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is in your phonebook.

  Please note that on some Android phones a warning message about the phonebook access appears in the top left corner. You must select this message and agree to the connection in order to get the caller ID to function properly.

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• I cannot hear anything in my Jabra in-car speakerphone.

  Please try the following steps: 

  1. Increase the volume on the in-car speakerphone.
  2. Ensure that the in-car speakerphone is paired with the phone.
  3. Make sure that the phone is connected to the in-car speakerphone. If it does not connect from the phone's Bluetooth menu or by tapping the answer/end button then follow the pairing procedure.

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• I hear crackling noises in my Jabra in-car speakerphone.

  Bluetooth is a radio technology, which means it may be sensitive to objects between the in-car speakerphone and the connected device. The in-car speakerphone and the connected device may be used within 33 feet (10 metres) of each other, with no major objects in the way (walls, etc.).

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Compatibility

• Can I use my Jabra device with my iPhone?

  You can use your Jabra device with your Apple iPhone, but please note that while the Jabra device is compatible for iPhone telephone applications, music applications may not perform correctly, e.g. Play/Pause, Skip Next/Previous, Volume Up/Down, etc.

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• Can my Jabra in-car speakerphone work with other Bluetooth equipment?

  The in-car speakerphone is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset, hands-free and/or advanced audio distribution profile (A2DP).

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Features

• I cannot connect my Jabra in-car speakerphone and radio via FM transmitter.

  Please try the following steps:

  1. Make sure the radio is turned on and the in-car speakerphone is in FM mode (FM Status Icon is on).
  2. If your radio is unabe to find the FM frequency set by your in-car speakerphone via the search function, the FM frequency must be tuned in manually on the radio. Please read the radio's user manual to find out how to manually change the frequency. If your radio is in TA (Traffic Announcement) mode, switch TA off and your radio should be able to find your in-car speakerphone when using the search function on the radio.
  3. If not tune in manually.The sensitivity of the search function on your radio determines, if it is able to find the frequency set by your in-car speakerphone. On some radios you are able to adjust the sensitivity, thus making it possible to find the speakerphone frequency when searching. If not tune in manually. In urban areas, it might be difficult to find a clear frequency. It is therefore advisable to use a frequency in the lower or upper end of the FM frequency band (e.g. 88.1 or 107.7 MHz) where you will have the best chance of finding a clear frequency.

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• I cannot use "Reject call", "Call on hold", "Redial" or "Voice dialing"

  In order to work these features must be supported on your phone. Please consult your phone’s user manual for details.

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• My Jabra FREEWAY announces only caller number and not name during an incoming call.

  ​This might be due to fact that the mobile phone could not forward contact details to the Jabra FREEWAY within the reasonable time, and hence it would only announce the Caller Number.

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• What is the difference between Multipoint and Advanced Multipoint in Jabra in-car speakerphones?

  All in-car speakerphones have Multipoint. But only Jabra DRIVE, CRUISER2, JOURNEY and FREEWAY and coming Jabra in-car speakerphones offer Advanced Multipoint.

  The differences are summarized below:

  • With Multipoint you can have 2 mobile phones connected, but you cannot take calls from both at the same time. You can either take a call from one or another.
  • With Advanced Multipoint you can have 2 mobile phones connected and control two calls at the same time by changing from one to another or putting one on hold.

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Installation

• I have pairing problems with my Jabra in-car speakerphone.

  You may have deleted the in-car speakerphone's pairing connection in your mobile phone. Refer to the section in the User Manual and follow the pairing instructions to pair it again.

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• Can I pair multiple mobile phones with my Jabra in-car speakerphone?

  Yes, you can pair up to 8 mobile phones with your Jabra in-car speakerphone. However, you can only connect and use two mobile phones at the same time, for example, your work and private mobile phone.

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Accessories

• How can I obtain parts and accessories for my Jabra device?

  You can order accessories at the following website:

  Shop Jabra Accessories

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