Support: Jabra GN2000 Mono, SoundTube, IP

No Quick Start Guides available for this product

Video tutorials

How to use the Jabra BIZ ™ 2400 USB headset.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use the BIZ 2400 USB headset, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

Troubleshooting

I can hear myself (echo)
1. In this section options for specific devices are shown
  - Amplifier
    
    Turn the microphone level down on the amplifier until you find a level without echo
I have distorted speaker sound
1. - This could be because the speaker volume setting is too high
    
    Adjust the volume accordingly down on your desk phone and/or on the amplifier(if present), until your find a lower, but better setting.
I have no sound at all in my headset
1. If you have a standard connection cord, make sure that you have acquired a cord with the correct compatibility for your desk phone
2. If you have a Smartcord, make sure that the 8-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone
3. Show options for my device type
  - Desk Phone
    
    If you have connected to a desk phone with a dedicated headset port, make sure that you initiate the call by pressing the headset button on the desk phone
    
    Please note that some desk phones need an activation of the headset port/button before button is active.
  - Amplifier
    
    Make sure that the handset/headset switch is activated towards headset
    
    If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone
    
    Make sure that the cables are correctly connected between the amplifier and the desk phone
    
    Make sure that you have connected a power supply or have working batteries(only Jabra GN8000) in the amplifier
I have trouble hearing people
1. In this section options for specific devices are shown
  - Desk Phone
    
    Turn up the speaker volume on the desk phone
  - Amplifier
    
    If you have an amplifier turn up the speaker volume via the slide volume switch on the device
People cannot hear me at all
1. If you have a standard connection cord, make sure that you have acquired a cord with the correct compatibility for your desk phone
2. If you have a Smartcord, make sure that the 8-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone
3. In this section options for specific devices are shown
  - Desk Phone
    
    Make sure that the microphone mute button on the desk phone is not activated
  - Amplifier
    
    If you have an amplifier, make sure that the microphone mute button on the amplifier is not activated
    
    If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone
People have trouble hearing me
1. Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)
2. If you have a Smartcord, you have a microphone amplification option(fixed, not variable) when using position 6, 7 or 8 on the device(correct setting depends on the desk phone being used)
  
  If an adjustment of position 6, 7 or 8 on the Smartcord does not solve the problem, it might be necessary to acquire an amplifier.
3. In this section options for specific devices are shown
  - Amplifier
    
    If you have an amplifier, you can turn up the microphone volume on this device
    
    If you do not have an amplifier it might be necessary to acquire one.

Frequently Asked Questions

FAQ - Top 5 questions

Can I use my phone's corded headset with my computer too?

Yes. With the appropriate adapter you can use the corded headset you have for your telephone with your computer through the USB port.

This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.

Was this useful?

Yes No

Thank you for your feedback

The information you provide will be used to improve the page.

We will not respond directly to your comments.

Please go to Contact if you need further assistance.

Thank you for your feedback

The information you provide will be used to improve the page.

Help Us Get Better

Please tell us why you didn't find this useful

How can we make this more useful for you?

The information you provide will be used to improve the page.
We will not respond directly to your comments.

Send Feedback Cancel
Is there a difference in sound quality using leatherette vs. foam ear cushions?

Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.

Was this useful?

Yes No

Thank you for your feedback

The information you provide will be used to improve the page.

We will not respond directly to your comments.

Please go to Contact if you need further assistance.

Thank you for your feedback

The information you provide will be used to improve the page.

Help Us Get Better

Please tell us why you didn't find this useful

How can we make this more useful for you?

The information you provide will be used to improve the page.
We will not respond directly to your comments.

Send Feedback Cancel
Which amplifiers will the Jabra GN2000 series headsets work with?

The Jabra GN2000 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.

Was this useful?

Yes No

Thank you for your feedback

The information you provide will be used to improve the page.

We will not respond directly to your comments.

Please go to Contact if you need further assistance.

Thank you for your feedback

The information you provide will be used to improve the page.

Help Us Get Better

Please tell us why you didn't find this useful

How can we make this more useful for you?

The information you provide will be used to improve the page.
We will not respond directly to your comments.

Send Feedback Cancel
Why am I unable to connect my Jabra headset to my phone?
Most Jabra corded headsets have a proprietary "Quick Disconnect" (QD) flat connector. This will not connect to a phone without an additional adapter cable. This design allows one headset to be used for multiple purposes.
- A 2.5 mm adapter
- Smart Cord adapter
- USB adapter
- Etc.
These additional adapters/cables must be added as a separate component. Contact your supplier to see which adapter cable is required to meet your needs. If you have a Jabra headset ending in a USB connection, it can only be used with a computer.

Was this useful?

Yes No

Thank you for your feedback

The information you provide will be used to improve the page.

We will not respond directly to your comments.

Please go to Contact if you need further assistance.

Thank you for your feedback

The information you provide will be used to improve the page.

Help Us Get Better

Please tell us why you didn't find this useful

How can we make this more useful for you?

The information you provide will be used to improve the page.
We will not respond directly to your comments.

Send Feedback Cancel
Are Jabra headsets safe to use?

Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

Was this useful?

Yes No

Thank you for your feedback

The information you provide will be used to improve the page.

We will not respond directly to your comments.

Please go to Contact if you need further assistance.

Thank you for your feedback

The information you provide will be used to improve the page.

Help Us Get Better

Please tell us why you didn't find this useful

How can we make this more useful for you?

The information you provide will be used to improve the page.
We will not respond directly to your comments.

Send Feedback Cancel

FAQ - all questions

Audio
- Is there a difference in sound quality using leatherette vs. foam ear cushions?
  
  Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel
Compatibility
- Can I use my phone's corded headset with my computer too?
  
  Yes. With the appropriate adapter you can use the corded headset you have for your telephone with your computer through the USB port.
  
  This multi-purpose use of your headset can be accomplished by connecting the quick disconnect (QD) of your headset to any one of the following adapters: Jabra GN8110, Jabra GN8120, Jabra LINK 180, Jabra LINK 220 and Jabra LINK 280.
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel
- Which amplifiers will the Jabra GN2000 series headsets work with?
  
  The Jabra GN2000 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel
Installation
- Why am I unable to connect my Jabra headset to my phone?
  Most Jabra corded headsets have a proprietary "Quick Disconnect" (QD) flat connector. This will not connect to a phone without an additional adapter cable. This design allows one headset to be used for multiple purposes.
  - A 2.5 mm adapter
  - Smart Cord adapter
  - USB adapter
  - Etc.
  These additional adapters/cables must be added as a separate component. Contact your supplier to see which adapter cable is required to meet your needs. If you have a Jabra headset ending in a USB connection, it can only be used with a computer.
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel
Technologies
- Are Jabra headsets safe to use?
  
  Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel
- How does a noise canceling microphone work on my Jabra corded headset?
  
  A noise canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that you position the noise canceling microphone close to your mouth, no further away than 2 finger widths.
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel
Other
- How long is the warranty on my Jabra headset with Quick Disconnect (QD)?
  
  The Jabra BIZ 1900 series with Quick Disconnect (QD), the Jabra GN2000 series with QD, and the Jabra GN2100 series with QD all have a two (2) year manufacturer's warranty. The Jabra BIZ 2400 series with QD has a three (3) year manufacturer's warranty.
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel
- Will my microphone boom rotate for wearing on my left or right?
  
  The microphone boom arm is designed to rotate only 270 degrees to protect the parts inside for optimal lifetime longevity. The 270 degree movement can be done in both directions, supporting left and right wearing styles. For 360 degree rotation please select the Jabra BIZ 2400 Series.
  
  Was this useful?
  
  Yes No
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  We will not respond directly to your comments.
  
  Please go to Contact if you need further assistance.
  
  Thank you for your feedback
  
  The information you provide will be used to improve the page.
  
  Help Us Get Better
  
  Please tell us why you didn't find this useful
  
  How can we make this more useful for you?
  
  The information you provide will be used to improve the page.
  We will not respond directly to your comments.
  
  Send Feedback Cancel

Download area

Manuals

Documentation for download	Language	File format	File size
Datasheet	English (UK)	PDF	240,4 KB	Download

How to use the Jabra BIZ ™ 2400 USB headset.

I can hear myself (echo)

In this section options for specific devices are shown

Amplifier

Turn the microphone level down on the amplifier until you find a level without echo

I have distorted speaker sound

This could be because the speaker volume setting is too high

I have no sound at all in my headset

If you have a standard connection cord, make sure that you have acquired a cord with the correct compatibility for your desk phone

If you have a Smartcord, make sure that the 8-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

Show options for my device type

Desk Phone

If you have connected to a desk phone with a dedicated headset port, make sure that you initiate the call by pressing the headset button on the desk phone

Amplifier

Make sure that the handset/headset switch is activated towards headset

If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

Make sure that the cables are correctly connected between the amplifier and the desk phone

Make sure that you have connected a power supply or have working batteries(only Jabra GN8000) in the amplifier

I have trouble hearing people

In this section options for specific devices are shown

Desk Phone

Turn up the speaker volume on the desk phone

Amplifier

If you have an amplifier turn up the speaker volume via the slide volume switch on the device

People cannot hear me at all

If you have a standard connection cord, make sure that you have acquired a cord with the correct compatibility for your desk phone

If you have a Smartcord, make sure that the 8-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

In this section options for specific devices are shown

Desk Phone

Make sure that the microphone mute button on the desk phone is not activated

Amplifier

If you have an amplifier, make sure that the microphone mute button on the amplifier is not activated

If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

People have trouble hearing me

Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)

If you have a Smartcord, you have a microphone amplification option(fixed, not variable) when using position 6, 7 or 8 on the device(correct setting depends on the desk phone being used)

In this section options for specific devices are shown

Amplifier

If you have an amplifier, you can turn up the microphone volume on this device

FAQ - Top 5 questions

Can I use my phone's corded headset with my computer too?

Was this useful?

Is there a difference in sound quality using leatherette vs. foam ear cushions?

Was this useful?

Which amplifiers will the Jabra GN2000 series headsets work with?

Was this useful?

Why am I unable to connect my Jabra headset to my phone?

Was this useful?

Are Jabra headsets safe to use?

Was this useful?

FAQ - all questions

Audio

Is there a difference in sound quality using leatherette vs. foam ear cushions?

Was this useful?

Compatibility

Can I use my phone's corded headset with my computer too?

Was this useful?

Which amplifiers will the Jabra GN2000 series headsets work with?

Was this useful?

Installation

Why am I unable to connect my Jabra headset to my phone?

Was this useful?

Technologies

Are Jabra headsets safe to use?

Was this useful?

How does a noise canceling microphone work on my Jabra corded headset?

Was this useful?

Other

How long is the warranty on my Jabra headset with Quick Disconnect (QD)?

Was this useful?

Will my microphone boom rotate for wearing on my left or right?

Was this useful?

Manuals