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To take advantage of the full optimization offered with many soft phone applications, download and install Jabra PC Suite. Soft phones supported by Jabra PC Suite will allow you to use controls built into your headset.
If you are using a soft phone not supported by Jabra PC Suite, you will still be provided audio and will be able to control the answer/end function on the actual soft phone by point and click of your mouse.
Download the latest release of Jabra PC Suite
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Answer/end functionality is supported on selected soft phones. If you are not sure if your soft phone is supported or you do not know how to set this up, please contact the relevant people responsible for the telephony within your company.
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Adjust the volume accordingly down on your softphone and/or on the in-line call control, until your find a lower, but better setting.
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Headset firmware can be found in the support section of Jabra GN2000 on
www.jabra.com
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If it still does not work, try another(direct) USB port in the PC.
Do not connect via a USB HUB or similar.
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Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.
A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.
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Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output.
The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.
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The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC): Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo
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Yes. Make sure you have minimum firmware 2.9.0 or higher installed. With this version of firmware, the current receive volume level will be stored in the headset as the new default volume level.
Download the latest release of Jabra PC Suite
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To remedy this issue please make sure you have firmware version 2.9.0. If you have this or later firmware versions, you can adjust the volume on the headset, as well as on the PC.
Download the latest release of Jabra PC Suite
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FAQ - all questions
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Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output.
The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.
Thank you for your feedback
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We will not respond directly to your comments.
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Yes. Make sure you have minimum firmware 2.9.0 or higher installed. With this version of firmware, the current receive volume level will be stored in the headset as the new default volume level.
Download the latest release of Jabra PC Suite
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To remedy this issue please make sure you have firmware version 2.9.0. If you have this or later firmware versions, you can adjust the volume on the headset, as well as on the PC.
Download the latest release of Jabra PC Suite
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This might be due to compatibility issues between the Jabra GN2000 USB and the softphone you are using. Please make sure that the softphone is integrated with Jabra GN2000 USB by installing Jabra PC Suite, which provides drivers for all leading softphones.
For more information on the compatibility of Jabra products with leading softphones, please refer to the Softphone Guide.
Download Softphone Guide
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The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC): Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo
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The Jabra GN2000 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.
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| Connection and configuration
1. Plug the USB end of the headset directly into the laptop or desktop computer.
2. Wait for Windows to install the driver for the headset.
3. Start up Lync.
4. In the Lync main window, click Tools and choose Audio Device Settings.
5. Select the Tools option.
6. Select Audio Device Settings.
7. Under Audio device, select the GN 2000 USB MS from the drop down menu.
8. To test audio, click on the green play icons and/or Check Call Quality to place a test call.
9. When you have finished, click OK.
Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:
1. Go to Windows Control Panel.
2. Select Hardware and Sound.
3. Click Sounds to display the list of playback devices.
4. Select Speakers from the list and set as the default.
5. Now your speakers will provide audio for program-related sounds.
| Usage
Receiving a call
You will see a call notification pop-up on your computer screen when you have an incoming call.
Option 1: Press the Answer button on the headset cord to answer the call.
Option 2: Click Accept on the call notification pop-up on your screen.
Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.
Adjust audio:
To increase the listening volume, press the Volume + button.
To decrease the listening volume, press the Volume - button.
To mute or unmute the microphone, press the Microphone button.
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Jabra PC Suite lists my Jabra GN2000 USB headset as an "attached unknown device" when using firmware version 11.0.
To address this issue simply execute the attached program, and then you will be able to further upgrade your Jabra GN2000 USB headset to the latest firmware using Jabra PC Suite.
Jabra GN2000 - Jabra PC Suite fix
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Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.
A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.
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Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).
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A noise canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that you position the noise canceling microphone close to your mouth, no further away than 2 finger widths.
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All Jabra GN2000 headset variants come with the same standard microphone gain/sensitivity. However, it is possible to increase microphone gain by using a Jabra GN2000 QD headset together with a Jabra GN1200 Smart Cord (setting in position 7 or 8).
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The Jabra BIZ 1900 series with Quick Disconnect (QD), the Jabra GN2000 series with QD, and the Jabra GN2100 series with QD all have a two (2) year manufacturer's warranty. The Jabra BIZ 2400 series with QD has a three (3) year manufacturer's warranty.
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The microphone boom arm is designed to rotate only 270 degrees to protect the parts inside for optimal lifetime longevity. The 270 degree movement can be done in both directions, supporting left and right wearing styles. For 360 degree rotation please select the Jabra BIZ 2400 Series.
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| File description |
Release date |
Version |
File size |
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Jabra PC Suite
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4/18/2013 |
2.11.3231 |
31,4 MB |
Download |
| Documentation for download |
Language |
File format |
File size |
|
| Datasheet |
|
PDF |
346,8 KB |
Download |
| Quick Start Guide |
English |
PDF |
935,8 KB |
Download |
| Serial Number Location |
English |
PDF |
392 KB |
Download |