Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
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  • Use

    • Answer/end call

      In this section we show you how to use Answer a call
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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  • Wear

    • Over the head

      In this section we show you how to wear/adjust your headset.
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Troubleshooting
Troubleshooting
  • I cannot answer/end call via the in-line call control buttons

  • I have distorted speaker sound

  • I have no microphone mute functionality on the in-line control panel

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is "Wideband" audio?

    Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

    A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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  • Is there a difference in sound quality using leatherette vs. foam ear cushions?

    Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.

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  • Which Jabra corded USB headsets are optimized for use with Microsoft Lync or Office Communicator?

    The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC):  Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo 

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  • Can I increase the receive volume on my Jabra GN2000 USB while logged into my PC?

    Yes. Make sure you have minimum firmware 2.9.0 or higher installed. With this version of firmware, the current receive volume level will be stored in the headset as the new default volume level.

    Download the latest release of Jabra PC Suite

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  • Are Jabra headsets safe to use?

    Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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FAQ - all questions

  • Audio

    • Is there a difference in sound quality using leatherette vs. foam ear cushions?

      Leatherette ear cushions provide better acoustic coupling between the ear and the headset. Since less sound escapes, the perceived volume is higher. To minimize the loss of volume, foam ear cushions are made of a special closed-cell foam, which helps improve acoustic coupling. Leatherette ear cushions provide approximately 6 dB extra output. The availability of both leatherette and foam ear cushions is dependent on the model/style/design of corded headset you are using.

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    • Can I increase the receive volume on my Jabra GN2000 USB while logged into my PC?

      Yes. Make sure you have minimum firmware 2.9.0 or higher installed. With this version of firmware, the current receive volume level will be stored in the headset as the new default volume level.

      Download the latest release of Jabra PC Suite

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    • I cannot use Windows Audio settings to adjust the volume on my PC when Jabra GN2000 USB headset is connected.

      To remedy this issue please make sure you have firmware version 2.9.0. If you have this or later firmware versions, you can adjust the volume on the headset, as well as on the PC.

      Download the latest release of Jabra PC Suite

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  • Compatibility

    • Which Jabra corded USB headsets are optimized for use with Microsoft Lync or Office Communicator?

      The following Jabra corded USB headsets will automatically configure themselves for plug-and-play use with Microsoft (MS) Lync or Office Communicator (OC):  Jabra BIZ 360 MS DuoJabra BIZ 620 MS MonoJabra BIZ 620 MS DuoJabra BIZ 2400 Stereo Noise Canceling OC USBJabra BIZ 2400 MS USB MonoJabra GN2000 MS USB MonoJabra GN2000 MS USB Duo 

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    • Which amplifiers will the Jabra GN2000 series headsets work with?

      ​The Jabra GN2000 Series is compatible with Jabra amplifiers such as Jabra GN1200, Jabra GN1210, Jabra GN1215, Jabra GN1216, Jabra GN1220, Jabra GN8000, Jabra GN8050 and Jabra GN8210 using the standard Jabra QD (Quick Disconnect) interface.  

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  • Installation

    • Why is tha Jabra PC Suite not recognizing my Jabra GN2000 USB headset?

      Jabra PC Suite lists my Jabra GN2000 USB headset as an "attached unknown device" when using firmware version 11.0.

      To address this issue simply execute the attached program, and then you will be able to further upgrade your Jabra GN2000 USB headset to the latest firmware using Jabra PC Suite. 

      Jabra GN2000 - Jabra PC Suite fix

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    • How to connect and use my Jabra GN2000 USB MS with Microsoft Lync for Windows

      | Connection and configuration

      1.    Plug the USB end of the headset directly into the laptop or desktop computer.
      2.    Wait for Windows to install the driver for the headset.
      3.    Start up Lync.
      4.    In the Lync main window, click Tools and choose Audio Device Settings.
      5.    Select the Tools option.
      6.    Select Audio Device Settings.

      lync tools audio device

      7.    Under Audio device, select the GN 2000 USB MS from the drop down menu.

      audio device

      8.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      9.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset cord to answer the call.  



      Option 2: Click Accept on the call notification pop-up on your screen.

      call notification

      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.


      Adjust audio:

      To increase the listening volume, press the Volume + button.

      To decrease the listening volume, press the Volume - button.



      To mute or unmute the microphone, press the Microphone button.

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5)

      4. Click on Sounds and Audio Devices

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button

      2. Click on Control Panel

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5)

      4. Click on Sound

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default


      6. Do the following on the Recording tab.

      7. Click Apply and OK


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default

      4. Do the following on the Recording tab.

      5. Click Apply and OK

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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  • Technologies

    • What is "Wideband" audio?

      Wideband audio (also known as HD voice) is an audio technology used in the telephony industry. According to the TIA (Telecommunications Industry Association), wideband is defined as a frequency range of 150-6800 Hz.

      A headset with wideband sound delivers sound clarity that surpasses that of a traditional phone network. Two users on a wideband-enabled network, as long as they are equipped with wideband-ready end-devices, will notice the difference immediately: during a conversation, they experience a sound quality similar to one they would experience if they were standing in the same room. A call is not truly wideband unless it is carried wideband end-to-end across the entire call path.

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    • Are Jabra headsets safe to use?

      Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

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    • How does a noise canceling microphone work on my Jabra corded headset?

      A noise canceling microphone filters out unwanted background noise. It does so by differentiating between sounds that come from nearby sources, such as from the mouth, and those from far away, which are then eliminated. Because of this, it is important that you position the noise canceling microphone close to your mouth, no further away than 2 finger widths.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • Will my microphone boom rotate for wearing on my left or right?

      The microphone boom arm is designed to rotate only 270 degrees to protect the parts inside for optimal lifetime longevity. The 270 degree movement can be done in both directions, supporting left and right wearing styles. For 360 degree rotation please select the Jabra BIZ 2400 Series.

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    • Is there a special variant of the Jabra GN2000 headset with a higher microphone gain?

      All Jabra GN2000 headset variants come with the same standard microphone gain/sensitivity. However, it is possible to increase microphone gain by using a Jabra GN2000 QD headset together with a Jabra GN1200 Smart Cord (setting in position 7 or 8).

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware General 7/10/2013 3.1 9,8 KB Download
  • Optimized for Mac OS.
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet English PDF 346,8 KB Download
Quick Start Guide English PDF 935,8 KB Download
Serial Number Location English PDF 392 KB Download
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