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Troubleshooting
Troubleshooting
  • I can hear myself (echo)

    1. In this section options for specific devices are shown

      • Amplifier

        1. Turn the microphone level down on the amplifier until you find a level without echo

          CQD_6.JPG
  • I have distorted speaker sound

        1. This could be because the speaker volume setting is too high

          Adjust the volume accordingly down on your desk phone and/or on the amplifier(if present), until your find a lower, but better setting.
          CQD_6.JPG
  • I have no sound at all in my headset

    1. Show options for my device type

      • Desk Phone

        1. If you have connected to a desk phone with a dedicated headset port, make sure that you initiate the call by pressing the headset button on the desk phone

          Please note that some desk phones need an activation of the headset port/button before button is active.
      • Amplifier

        1. Make sure that the desk phone/PC switch is activated towards desk phone or PC(for softphone/PC audio)

          AMP_6.JPG
        2. If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

          CQD_4.JPG
        3. Make sure that the cables are correctly connected between the amplifier and the desk phone

          AMP_4.JPG
        4. Make sure that you have connected a power supply or have working batteries(only Jabra GN8000) in the amplifier

          AMP_1.JPGAMP_2.JPG
      • Soft Phone

        1. Check that your PC speaker mute button is not muted

  • I have trouble hearing people

    1. In this section options for specific devices are shown

      • Desk Phone

        1. Turn up the speaker volume on the desk phone

      • Amplifier

        1. If you have an amplifier turn up the speaker volume via the slide volume switch on the device

          CQD_6.JPG
        2. Turn up the speaker volume on the small volume switch marked with a PC icon

          AMP_5.JPG
      • Soft Phone

        1. Turn up the speaker volume on the PC

  • People cannot hear me at all

    1. In this section options for specific devices are shown

      • Desk Phone

        1. Make sure that the microphone mute button on the desk phone is not activated

      • Amplifier

        1. If you have an amplifier, make sure that the microphone mute button on the amplifier is not activated

          CQD_5.JPG
        2. If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

          CQD_4.JPG
      • Soft Phone

        1. Make sure that the microphone mute button is not activated on the soft phone

  • People have trouble hearing me

    1. Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)

      CQD_1.JPG
    2. If you have a Smartcord, you have a microphone amplification option(fixed, not variable) when using position 6, 7 or 8 on the device(correct setting depends on the desk phone being used)

      If an adjustment of position 6, 7 or 8 on the Smartcord does not solve the problem, it might be necessary to acquire an amplifier.
      CQD_2.JPG
    3. In this section options for specific devices are shown

      • Amplifier

        1. If you have an amplifier, you can turn up the microphone volume on this device

          If you do not have an amplifier it might be necessary to acquire one.
          CQD_3.JPG
No FAQ's available for this product
Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 83,1 KB Download
User Manual English PDF 1,5 MB Download