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Troubleshooting
Troubleshooting
  • I can hear myself (echo)

    1. In this section options for specific devices are shown

      • Amplifier

        1. Turn the microphone level down on the amplifier until you find a level without echo

          CQD_6.JPG
  • I have distorted speaker sound

        1. This could be because the speaker volume setting is too high

          Adjust the volume accordingly down on your desk phone and/or on the amplifier(if present), until your find a lower, but better setting.
          CQD_6.JPG
  • I have no sound at all in my headset

    1. Show options for my device type

      • Desk Phone

        1. If you have connected to a desk phone with a dedicated headset port, make sure that you initiate the call by pressing the headset button on the desk phone

          Please note that some desk phones need an activation of the headset port/button before button is active.
      • Amplifier

        1. Make sure that the handset/headset switch is activated towards headset

          AMP_3.JPG
        2. If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

          CQD_4.JPG
        3. Make sure that the cables are correctly connected between the amplifier and the desk phone

          AMP_4.JPG
        4. Make sure that you have connected a power supply or have working batteries(only Jabra GN8000) in the amplifier

          AMP_1.JPGAMP_2.JPG
  • I have trouble hearing people

    1. In this section options for specific devices are shown

      • Desk Phone

        1. Turn up the speaker volume on the desk phone

      • Amplifier

        1. If you have an amplifier turn up the speaker volume via the slide volume switch on the device

          CQD_6.JPG
  • People cannot hear me at all

    1. In this section options for specific devices are shown

      • Desk Phone

        1. Make sure that the microphone mute button on the desk phone is not activated

      • Amplifier

        1. If you have an amplifier, make sure that the microphone mute button on the amplifier is not activated

          CQD_5.JPG
        2. If you have an amplifier, make sure that the 9-position slide adjustment (compatibility/clear dial tone switch) is set up correctly to your desk phone

          CQD_4.JPG
  • People have trouble hearing me

    1. In this section options for specific devices are shown

      • Amplifier

        1. If you have an amplifier, you can turn up the microphone volume on this device

          If you do not have an amplifier it might be necessary to acquire one.
          CQD_3.JPG
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What basic parameters help to identify a phone that will work with a Jabra amplifier?

    The basic parameters to identify a phone that will work with a Jabra amplifier are the following:

    • The phone must be corded with a corded handset.
    • The phone's keypad must be in the base of the phone.

    For specific compatibility settings for any particular phone, please consult the Compatibility Guide available below.

    Please check Compatibility Guide

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  • Why does my headset hanger pole not light up?

    ​The on-line indicator pole will generally flash when there is sound detected in the headset, if the amplifer is muted, or when powering up the amplifier for the first time. It also requires either batteries or a power supply to work. Check that the headset is still functioning. Be sure that the pole is fully inserted into the back of the amplifier box. Please note that the on-line indicator is included with all amplifier/headset packages. Except for the Jabra GN8210; the on-line indicator pole is not a standard item with the Jabra GN8000 or the Jabra GN8050. 

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  • How do I install an amplifier to a Cisco IP telephone?

    ​First check if the Cisco telephone has a RJ9 headset jack. If so, it is advantageous to use this jack for the ease of the call handling process. Follow these installation steps:

    1. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' headset jack.
    2. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
    3. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
    4. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.
    5. Below the battery compartment; adjust the compatibility switch to "B" and close the lid.
    6. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.  As long as the Cisco phone is programmed for headset use; you are now ready to use the headset by pressing the Cisco phones' headset button.  

     

    If the Cisco telephone does NOT have a headset jack, follow these installation steps:

    1. Unplug the Cisco telephone receiver handset cord from the base of the Cisco phone.
    2. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' handset jack.
    3. Install the Cisco telephones handset into the handset icon jack of the amplifier and then hang the handset receiver back on the phone.
    4. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
    5. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
    6. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.Below the battery compartment; adjust the compatibility switch to "A" and close the lid.
    7. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.Lift the Cisco telephone handset receiver off the phone and you should have dialtone in the headset.  

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  • What is Digital Signal Processing (DSP)?

    ​Digital Signal Processing is technology integrated in Jabra products to enhance audio quality and protect users from exposure to sound spikes.

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FAQ - all questions

  • Compatibility

    • What basic parameters help to identify a phone that will work with a Jabra amplifier?

      The basic parameters to identify a phone that will work with a Jabra amplifier are the following:

      • The phone must be corded with a corded handset.
      • The phone's keypad must be in the base of the phone.

      For specific compatibility settings for any particular phone, please consult the Compatibility Guide available below.

      Please check Compatibility Guide

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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      If you need technical assistance, please click here for contact information

      Help Us Get Better

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      How can we make this more useful for you?

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  • Technologies

    • What is Digital Signal Processing (DSP)?

      ​Digital Signal Processing is technology integrated in Jabra products to enhance audio quality and protect users from exposure to sound spikes.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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  • Troubleshooting - Amplifier

    • How do I install an amplifier to a Cisco IP telephone?

      ​First check if the Cisco telephone has a RJ9 headset jack. If so, it is advantageous to use this jack for the ease of the call handling process. Follow these installation steps:

      1. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' headset jack.
      2. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
      3. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
      4. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.
      5. Below the battery compartment; adjust the compatibility switch to "B" and close the lid.
      6. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.  As long as the Cisco phone is programmed for headset use; you are now ready to use the headset by pressing the Cisco phones' headset button.  

       

      If the Cisco telephone does NOT have a headset jack, follow these installation steps:

      1. Unplug the Cisco telephone receiver handset cord from the base of the Cisco phone.
      2. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' handset jack.
      3. Install the Cisco telephones handset into the handset icon jack of the amplifier and then hang the handset receiver back on the phone.
      4. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
      5. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
      6. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.Below the battery compartment; adjust the compatibility switch to "A" and close the lid.
      7. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.Lift the Cisco telephone handset receiver off the phone and you should have dialtone in the headset.  

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Other

    • Why does my headset hanger pole not light up?

      ​The on-line indicator pole will generally flash when there is sound detected in the headset, if the amplifer is muted, or when powering up the amplifier for the first time. It also requires either batteries or a power supply to work. Check that the headset is still functioning. Be sure that the pole is fully inserted into the back of the amplifier box. Please note that the on-line indicator is included with all amplifier/headset packages. Except for the Jabra GN8210; the on-line indicator pole is not a standard item with the Jabra GN8000 or the Jabra GN8050. 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,2 MB Download
Quick Start Guide English PDF 1 MB Download
Serial Number Location English PDF 445,6 KB Download
User Manual English PDF 5,9 MB Download