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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why does my On-line indicator not light up?

    ​The On-line indicator will generally flash when a sound is detected in the headset, when the amplifier is muted, or when you turn on the amplifier for the first time. Check the batteries or power supply of the On-line indicator, and make sure it is fully inserted into the back of the amplifier box. Also, check that the headset is functioning.

    Note: The On-line indicator is not a standard item with the Jabra GN8000 or the Jabra GN8050.

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  • How do I install an amplifier to a Cisco IP telephone?

    ​First check if the Cisco telephone has a RJ9 headset jack. If so, it is advantageous to use this jack for the ease of the call handling process. Follow these installation steps:

    1. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' headset jack.
    2. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
    3. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
    4. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.
    5. Below the battery compartment; adjust the compatibility switch to "B" and close the lid.
    6. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.  As long as the Cisco phone is programmed for headset use; you are now ready to use the headset by pressing the Cisco phones' headset button.  

     

    If the Cisco telephone does NOT have a headset jack, follow these installation steps:

    1. Unplug the Cisco telephone receiver handset cord from the base of the Cisco phone.
    2. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' handset jack.
    3. Install the Cisco telephones handset into the handset icon jack of the amplifier and then hang the handset receiver back on the phone.
    4. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
    5. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
    6. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.Below the battery compartment; adjust the compatibility switch to "A" and close the lid.
    7. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.Lift the Cisco telephone handset receiver off the phone and you should have dialtone in the headset.  

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  • How is Digital Signal Processing (DSP) used in Jabra products?

    DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

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FAQ - all questions

  • Technical Information

    • How is Digital Signal Processing (DSP) used in Jabra products?

      DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

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  • Troubleshooting - Amplifier

    • How do I install an amplifier to a Cisco IP telephone?

      ​First check if the Cisco telephone has a RJ9 headset jack. If so, it is advantageous to use this jack for the ease of the call handling process. Follow these installation steps:

      1. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' headset jack.
      2. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
      3. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
      4. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.
      5. Below the battery compartment; adjust the compatibility switch to "B" and close the lid.
      6. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.  As long as the Cisco phone is programmed for headset use; you are now ready to use the headset by pressing the Cisco phones' headset button.  

       

      If the Cisco telephone does NOT have a headset jack, follow these installation steps:

      1. Unplug the Cisco telephone receiver handset cord from the base of the Cisco phone.
      2. Install the connection cord, that came with the amplifier, from the amplifiers "telephone icon" jack to the Cisco phones' handset jack.
      3. Install the Cisco telephones handset into the handset icon jack of the amplifier and then hang the handset receiver back on the phone.
      4. Install the quick disconnect cord in the amplifiers headset jack and the other appropriate end to the headsets' quick disconnect cord.
      5. Install batteries (if applicable) into the amplifiers battery compartment or plug in the optional AC power supply.
      6. With the amplifiers' lid opened, adjust the "battery saving feature" switch (if applicable) and the blue transmit volume knob.Below the battery compartment; adjust the compatibility switch to "A" and close the lid.
      7. Move the headset/handset (or phone/pc) toggle switch to headset/phone mode and make sure the mute toggle switch is not set on mute.Lift the Cisco telephone handset receiver off the phone and you should have dialtone in the headset.  

      Was this useful?

      Thank you for your feedback

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  • Other

    • Why does my On-line indicator not light up?

      ​The On-line indicator will generally flash when a sound is detected in the headset, when the amplifier is muted, or when you turn on the amplifier for the first time. Check the batteries or power supply of the On-line indicator, and make sure it is fully inserted into the back of the amplifier box. Also, check that the headset is functioning.

      Note: The On-line indicator is not a standard item with the Jabra GN8000 or the Jabra GN8050.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,2 MB Download
Quick Start Guide English PDF 1 MB Download
Serial Number Location English PDF 445,6 KB Download
User Manual English PDF 5,9 MB Download