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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Troubleshooting
Troubleshooting
  • I have distorted speaker sound

    1. This could be because the speaker volume setting is too high

      Adjust the volume accordingly down on your desk phone, soft phone and/or on the headset, until your find a lower, but better setting. WD_33.JPG
  • I have no sound at all in my headset

    1. Make sure that you have power on the headset base

      WD_34.JPG
    2. Make sure that your headset is turned on

      WD_35.JPG
    3. Make sure your headset is fully charged

      Charge time is up to 2 hours.
      WD_36.JPG
    4. Try to reset the headset and the headset base

      Procedure:

      1. Place the headset in the headset base.
        WD_37.JPG
      2. Remove the power supply cable from the headset base.
        WD_38.JPG
      3. Remove the headset from the headset base.
        WD_40.JPG
      4. Slide the battery of the headset.
      5. Slide the battery back on.
        WD_37.JPG
      6. Put the headset back in the headset base.
        WD_37.JPG
      7. Reconnect the power supply cable to the headset base. The four battery indicators on the headset base will flash once simultaneously.
        WD_39.JPG
      8. Please leave the headset in the base until at least one of the four battery indicators permanently lights up. If the battery is empty this can take up to half an hour.
        WD_36.JPG
  • I have trouble hearing people

    1. Turn up the speaker volume on the headset

      WD_33.JPG
  • People cannot hear me at all

    1. Make sure that the microphone mute button on the headset is not activated

      WD_31.JPG
  • People have trouble hearing me

    1. Make sure that the microphone boom arm is directed down towards your mouth

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I reset my Jabra GN93x0e headset?

    You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

    1. Dock the headset in the base station.


    2. Then disconnect the power supply cable from the base station.
    3. Remove the headset from the base station.

    4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
    5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

    6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

    7. The headset has now been reset/re-paired, and is ready for use again.

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  • Can I put calls on hold or use call waiting on my Jabra wireless headset?

    You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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  • How do I use audio streaming with Jabra GN93x0 OC?

    Prerequisite:

    Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

    Remove the headset from the base.

     

    Connection in PC mode:

    First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

     

    or

     

    Connection in phone mode:

    First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

    or

     

    Start audio streaming:

    To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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  • How to change the wireless range on the Jabra GN9330e and Jabra GN9330e USB

    Important: Please note that range settings are only supported from date code 01/10.

    To change the wirelss range settings:

    1. Place the headset on the base.

    2. Hold down the ”phone” button on the GN 9330e or the "PC” button on the GN9330e USB headset for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. With a single press of the ”phone” button, you can now set the range of your headset. You can see the current setting via the charge display (yellow LED).

     

    GN9330e:

     

    GN9330e USB:

    With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).

     

    Normal = Up to 120 meters

    Low = Up to 60 meters

    Very Low = Up to 25 meters​​

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  • Does the Jabra GN9300 Series support conference calls?

    ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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FAQ - all questions

  • Audio

    • How do I solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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    • I am experiencing frequent disconnects and out of range tones on my Jabra GN9330e/Jabra GN9330e USB headset when close to the base.

      This might be due to a density/interference issue. We recommend setting the Jabra GN9330e unit to work in low power or very low power mode or adjusting from wideband to narrowband (Jabra GN9330e USB only).

      Range overview:

      | Adjusting Audio mode and/or power mode

      The headset must be docked in the base.

      1. Press on the base station USB button (Jabra GN9330e USB) or the base station telephone button (Jabra GN 9330e) for at least 6 seconds until the blue LED beneath the button, and the blue LED on the headset flash rapidly.



      2. Press the base station button once, and the base will show its current setting.

      Settings overview:

      3. Press again to start toggling between the different settings, the different settings are indicated in the four charge LED’s, now find the suitable setting for you.


      Settings overview:

      4. Do not touch or use the headset until the blue LED beneath the button and the blue LED on the headset stops flashing which will take approximately 15 seconds.
      5. Once the LED’s stops flashing blue, the headset is ready for use.

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  • Compatibility

    • Why do I not have Remote Call Control on my softphone when using the Jabra GN 93xx device and Jabra Direct?

      Jabra Direct does not support Remote Call Control for softphones for the Jabra GN 93xx series.

      The previous Jabra PC Suite still supports Remote Call Control, and can be supplied by Jabra Business support.

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  • Features

    • Can I put calls on hold or use call waiting on my Jabra wireless headset?

      You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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    • Does the Jabra GN9300 Series support conference calls?

      ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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    • Can I pair multiple Jabra GN9300 headsets to my base unit?

      ​Unfortunately, this is not possible. However, in case you lose or break your original headset, a replacement headset may be paired to the original base unit. The Jabra GN9350e series also has a conference functionality where up to 4 headsets can participate in the same call.

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    • Why can I not Answer/end calls on my softphone e.g. Skype directly on my Jabra Device?

      Requirements

      To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.

      Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
      In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.

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    • How do I use the mute functionality?

      ​Mute functionality is activated/deactivated by pressing the volume control’s mute switch. When mute is activated, a tone in regular intervals is heard in headset, and mute indicator on base lights.

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  • Installation

    • How do I reset my Jabra GN93x0e headset?

      You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

      1. Dock the headset in the base station.


      2. Then disconnect the power supply cable from the base station.
      3. Remove the headset from the base station.

      4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
      5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

      6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

      7. The headset has now been reset/re-paired, and is ready for use again.

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    • How do I use audio streaming with Jabra GN93x0 OC?

      Prerequisite:

      Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

      Remove the headset from the base.

       

      Connection in PC mode:

      First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

       

      or

       

      Connection in phone mode:

      First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

      or

       

      Start audio streaming:

      To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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    • How to change the wireless range on the Jabra GN9330e and Jabra GN9330e USB

      Important: Please note that range settings are only supported from date code 01/10.

      To change the wirelss range settings:

      1. Place the headset on the base.

      2. Hold down the ”phone” button on the GN 9330e or the "PC” button on the GN9330e USB headset for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. With a single press of the ”phone” button, you can now set the range of your headset. You can see the current setting via the charge display (yellow LED).

       

      GN9330e:

       

      GN9330e USB:

      With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).

       

      Normal = Up to 120 meters

      Low = Up to 60 meters

      Very Low = Up to 25 meters​​

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    • How to connect my Jabra GN9330e USB to your PC

      Connecting to PC/Laptop:

      1. Connect the USB connection cable supplied to the mini-USB socket on the Jabra GN9330e USB base and a vacant USB slot on your PC/laptop.
      2. The Jabra GN9330e USB is now automatically registered in your system control under > Sound & Audio devices.

      The Jabra GN9330e is plug-and-play with the following operating systems:

      • Windows 7 (JabraGN 9330 from version I)
      • Microsoft Vista (Jabra GN 9330 from version I)
      • Windows 2000 / ME / XP
      • Mac OS from 9.0.4 to 10.1.3 and OS X 10.5
      • SUSE Linux from Kernel 9.0

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    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually, please follow these steps:

      1. Skype must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.

       

      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      7. Startup Skype.
      8. Select Tools and choose Options.



      9. Under General, select the Audio settings option.
      10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      11. When done, click Save.
      12. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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  • Other

    • Does the Jabra GN9300 Series contain Poly Chlorinated Biphenyl (PCB)?

      ​No, the Jabra GN9300 Series products does not contain Poly Chlorinated Biphenyl (PCB).

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  • Product discontinued

    • How long will I be able to buy this product?

      The global End of Sales date will be the 30th of June 2013, which is the last time you will be able to place an order. When the EOS date is reached, products are no longer available for commercial sale and it will no longer be possible to place orders through Jabra. Please contact your local Jabra sales representative to check availability.

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    • How long am I able to receive support?

      After the End of Sales date, the Product Maintenance Period begins and will continue until the End of Product Warranty. After End of Product Warranty, the product reaches its End of Life date. After EOL date, a product becomes obsolete and is no longer improved, repaired, maintained or supported. The End of Life date is respectively 30th of June 2014 in North America and 30th of June 2015 for EMEA & APAC.

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    • How long will I be able to order spare parts?

      Accessories and spare parts will be available for sales until End of Life which is 31st of December 2014 in North America and 31st of December 2015 for EMEA & APAC.

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    • Why does this product have a limited supply?

      As a part of Jabra’s long-term audio communication strategy, we continuously aim to provide our users with the best possible future-proof solutions. As a part of this strategy the next generation of wireless headsets replaces the Jabra GN9300 Series.  New, more future-proof wireless solutions are already available. These are remarkably simple to install and even easier to use. 

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    • What other wireless solutions can you recommend?

      To comply with all user needs and requirements, Jabra offers a whole range of future-proof wireless office headsets. Please check out our wireless headsets solutions for offices at http://www.jabra.com/headsets-and-speakerphones/professional-products/office  and/or contact your local Jabra sales representative to find the exact solution that matches your needs.

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Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 379,4 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 603,9 KB Download
Serial Number Location English PDF 251,7 KB Download
Technical Specification English PDF 624,6 KB Download
User Manual English PDF 6,7 MB Download