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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why is the audio not clear when I use my desk phone?

    ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

    Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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  • How do I get rid of the echo in my headset?

    The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

    Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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  • How do I reset the connection between the headset and base on my Jabra GN93x0e?

    To reset the connection between your Jabra GN93x0e headset and base, use the following steps. Note that the base will not be restored to the factory default.

    1. Dock your Jabra GN93x0e in the base.



    2. Disconnect the power supply cable from the base.
    3. Remove your Jabra GN93x0e from the base.



    4. Remove the battery pack by sliding the back side of the speaker housing downward.
    5. Replace the battery pack. The LED on the headset turns blue for 2 seconds.



    6. Dock your Jabra GN93x0e in the base, and then reconnect the power supply cable. The four LEDs on the base flash green once. After 5 seconds, the LED on the headset flashes blue once.



    7. Your Jabra GN93x0e is now reset and is ready for use again.

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  • How do I change the wireless range on the Jabra GN9330e and Jabra GN9330e USB?

    To change the wireless range settings, follow these steps:

    1. Place your Jabra headset on the base.



    2. Press the Phone button on the GN 9330e, or the PC button on the GN9330e USB, for approximately 6 seconds until the online display (blue LED) on the headset starts to flash.
    3. Press the Phone button to set the range of your headset. You can view the current setting in the charge display (yellow LED). The settings indicate the following ranges:

      • Normal = up to 120m
      • Low = up to 60m
      • Very Low = up to 25m​​

    GN9330e:




    GN9330e USB:

    With the Jabra GN9330e USB, you can also select the bandwidth range settings, from narrowband (300Hz -3400 Hz) to wideband (150Hz-6800Hz).




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  • Does the Jabra GN9300 Series support conference calls?

    ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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FAQ - all questions

  • Setup for Desk Phones

    • How do I connect my Jabra GN9330e to a desk phone?

      Follow these steps to connect the phone:

      1. Remove the handset cable from the phone, and then connect it to the base socket that is indicated by the handset symbol. Important: This step is only necessary if you are NOT connecting the Jabra GN9330 to an existing headset port.
      2. Connect the standard supplied cable to the base socket that is indicated by the phone symbol. Connect the other end of the cable to the headset socket of your phone, or to the handset socket of your desk phone if it has no headset port.
      3. Insert the power adapter into the base.



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  • Installation

    • How do I change the wireless range on the Jabra GN9330e and Jabra GN9330e USB?

      To change the wireless range settings, follow these steps:

      1. Place your Jabra headset on the base.



      2. Press the Phone button on the GN 9330e, or the PC button on the GN9330e USB, for approximately 6 seconds until the online display (blue LED) on the headset starts to flash.
      3. Press the Phone button to set the range of your headset. You can view the current setting in the charge display (yellow LED). The settings indicate the following ranges:

        • Normal = up to 120m
        • Low = up to 60m
        • Very Low = up to 25m​​

      GN9330e:




      GN9330e USB:

      With the Jabra GN9330e USB, you can also select the bandwidth range settings, from narrowband (300Hz -3400 Hz) to wideband (150Hz-6800Hz).




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  • Audio

    • Why is the audio not clear when I use my desk phone?

      ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

      Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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    • How do I get rid of the echo in my headset?

      The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

      Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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    • Why is the sound quality of my Jabra headset poor when I use it with my desk phone?

      The settings for the dial tone switch and the microphone volume on your Jabra headset may be set incorrectly. Try the following adjustments:

      1. Make sure the microphone is positioned close enough to your mouth to maximize speech quality and the noise-cancelling capabilities. If you are using a flex boom arm, position it approximately 1 inch from your mouth.
      2. Adjust the dial tone by slowly switching from A to G. Select the setting that that gives you the clearest conversation. See the following examples of switch settings. These will work in most cases, but there may be exceptions.

        • Switch A: Avaya and most modern IP and digital phones
        • Switch B: Cisco and Avaya Callmaster 5 and 6
        • Switch C: Kirk Delta
        • Switch D: Tenovis phones
        • Switch E: Innovaphone
        • Switch F: Different phone brands
        • Switch G: Toshiba (most models) and most Dealerboards (IPC and BT for example)

      Refer to the user manual for specific instructions on how to adjust this setting.

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    • Why does the person on the other end of a call have trouble hearing me when I use my Jabra headset?

      You may need to adjust the positioning of the boom arm. This is especially important when you use a headset that has a noise-cancelling microphone, which must be positioned close to the mouth.

      Alternatively, adjust the volume of the microphone on the base. Refer to the Quick Start Guide or User Manual for more information.

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  • Features

    • How do I reset the connection between the headset and base on my Jabra GN93x0e?

      To reset the connection between your Jabra GN93x0e headset and base, use the following steps. Note that the base will not be restored to the factory default.

      1. Dock your Jabra GN93x0e in the base.



      2. Disconnect the power supply cable from the base.
      3. Remove your Jabra GN93x0e from the base.



      4. Remove the battery pack by sliding the back side of the speaker housing downward.
      5. Replace the battery pack. The LED on the headset turns blue for 2 seconds.



      6. Dock your Jabra GN93x0e in the base, and then reconnect the power supply cable. The four LEDs on the base flash green once. After 5 seconds, the LED on the headset flashes blue once.



      7. Your Jabra GN93x0e is now reset and is ready for use again.

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    • Does the Jabra GN9300 Series support conference calls?

      ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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    • Can I automate calling and answering on my desk phone without the need for a handset lifter?

      ​Yes, but only if your desk phone has a feature for an electronic hook switch.

      Ask your supplier about the compatibility of the phone or check the Jabra Compatibility Guide.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.
      • In daily use, it is best to return the headset to the charging base when it is not in use.
      • Always return the headset to the charging base overnight.
      • Note that HD Voice/Wideband consumes slightly more battery than Narrowband.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the user against sudden, loud sound spikes.

      Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, even though lower sounds can damage the hearing. All Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

      The Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU. Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

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  • Product discontinued

    • How long will I be able to buy this product?

      The global End of Sales date will be the 30th of June 2013, which is the last time you will be able to place an order. When the EOS date is reached, products are no longer available for commercial sale and it will no longer be possible to place orders through Jabra. Please contact your local Jabra sales representative to check availability.

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    • How long am I able to receive support?

      After the End of Sales date, the Product Maintenance Period begins and will continue until the End of Product Warranty. After End of Product Warranty, the product reaches its End of Life date. After EOL date, a product becomes obsolete and is no longer improved, repaired, maintained or supported. The End of Life date is respectively 30th of June 2014 in North America and 30th of June 2015 for EMEA & APAC.

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    • How long will I be able to order spare parts?

      Accessories and spare parts will be available for sales until End of Life which is 31st of December 2014 in North America and 31st of December 2015 for EMEA & APAC.

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    • Why does this product have a limited supply?

      As a part of Jabra’s long-term audio communication strategy, we continuously aim to provide our users with the best possible future-proof solutions. As a part of this strategy the next generation of wireless headsets replaces the Jabra GN9300 Series.  New, more future-proof wireless solutions are already available. These are remarkably simple to install and even easier to use. 

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    • What other wireless solutions can you recommend?

      To comply with all user needs and requirements, Jabra offers a whole range of future-proof wireless office headsets. Please check out our wireless headsets solutions for offices at http://www.jabra.com/headsets-and-speakerphones/professional-products/office  and/or contact your local Jabra sales representative to find the exact solution that matches your needs.

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 379,4 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 875,6 KB Download
Serial Number Location English PDF 251,7 KB Download
Technical Specification English PDF 624,6 KB Download
User Manual English PDF 6,7 MB Download