Please select the Jabra Service you want to access.
Please enter your e-mail address below and we will send a new password to you.
We have sent you an email with your new password to .
You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.
1. Dock the headset in the base station.
Thank you for your feedback
If you need technical assistance, please click here for contact information
Tell us what you are experiencing
How can we make this more useful for you?
You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.
Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.
Remove the headset from the base.
Connection in PC mode:
First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.
Connection in phone mode:
First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.
Start audio streaming:
To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.
Important: Please note that range settings are only supported from date code 01/10.
To change the wirelss range settings:
With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).
Normal = Up to 120 meters
Low = Up to 60 meters
Very Low = Up to 25 meters
Important: Please note that the Jabra GN9330e only supports switching between interface modes (RHL, DHSG, AEI and MSH) from version "L" or from date code 9/09 and after.
To change the EHS mode:
Hold down the ”phone” button on the base of the Jabra GN 9330 for approx. 6 seconds until the the blue LED on the headset starts to flash. You can see the current EHS setting on the charge display (green LED) by pressing the “answer/end” button on the headset (not the base).
LEDs from left to right:
You can then switch between the individual EHS modes using the "volume” button on the headset. To confirm the EHS mode selected, the base automatically switches back to charge mode after approx. 10 seconds.
This might be due to a density/interference issue. We recommend setting the Jabra GN9330e unit to work in low power or very low power mode or adjusting from wideband to narrowband (Jabra GN9330e USB only).
| Adjusting Audio mode and/or power mode
The headset must be docked in the base.
1. Press on the base station USB button (Jabra GN9330e USB) or the base station telephone button (Jabra GN 9330e) for at least 6 seconds until the blue LED beneath the button, and the blue LED on the headset flash rapidly.
2. Press the base station button once, and the base will show its current setting.
3. Press again to start toggling between the different settings, the different settings are indicated in the four charge LED’s, now find the suitable setting for you.
4. Do not touch or use the headset until the blue LED beneath the button and the blue LED on the headset stops flashing which will take approximately 15 seconds.
5. Once the LED’s stops flashing blue, the headset is ready for use.
Reducing the power on the Jabra GN9300 units may remedy this situation. Please put the unit in Very Low power level mode and check, if this eliminates the humming noise during calls.
Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.
Unfortunately, this is not possible. However, in case you lose or break your original headset, a replacement headset may be paired to the original base unit. The Jabra GN9350e series also has a conference functionality where up to 4 headsets can participate in the same call.
Mute functionality is activated/deactivated by pressing the volume control’s mute switch. When mute is activated, a tone in regular intervals is heard in headset, and mute indicator on base lights.
Connecting the phone:
The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).
This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life.
If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.
Last updated: 01-07-14
No, the Jabra GN9300 Series products does not contain Poly Chlorinated Biphenyl (PCB).
Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area.
After the End of Sales date, the Product Maintenance Period begins and will continue until the End of Product Warranty. After End of Product Warranty, the product reaches its End of Life date. After EOL date, a product becomes obsolete and is no longer improved, repaired, maintained or supported. The End of Life date is respectively 30th of June 2014 in North America and 30th of June 2015 for EMEA & APAC.
The global End of Sales date will be the 30th of June 2013, which is the last time you will be able to place an order. When the EOS date is reached, products are no longer available for commercial sale and it will no longer be possible to place orders through Jabra. Please contact your local Jabra sales representative to check availability.
Accessories and spare parts will be available for sales until End of Life which is 31st of December 2014 in North America and 31st of December 2015 for EMEA & APAC.
To comply with all user needs and requirements, Jabra offers a whole range of future-proof wireless office headsets. Please check out our wireless headsets solutions for offices at http://www.jabra.com/headsets-and-speakerphones/professional-products/office and/or contact your local Jabra sales representative to find the exact solution that matches your needs.
As a part of Jabra’s long-term audio communication strategy, we continuously aim to provide our users with the best possible future-proof solutions. As a part of this strategy the next generation of wireless headsets replaces the Jabra GN9300 Series. New, more future-proof wireless solutions are already available. These are remarkably simple to install and even easier to use.
Have a minute for a quick survey? You will help us improve support on Jabra.com.(The survey will open in a new window. Please complete your visit to Jabra.com before answering the survey.)
Yes, take me to the survey