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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I reset my Jabra GN93x0e headset?

    You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

    1. Dock the headset in the base station.


    2. Then disconnect the power supply cable from the base station.
    3. Remove the headset from the base station.

    4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
    5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

    6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

    7. The headset has now been reset/re-paired, and is ready for use again.

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  • Can I put calls on hold or use call waiting on my Jabra wireless headset?

    You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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  • How do I use audio streaming with Jabra GN93x0 OC?

    Prerequisite:

    Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

    Remove the headset from the base.

     

    Connection in PC mode:

    First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

     

    or

     

    Connection in phone mode:

    First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

    or

     

    Start audio streaming:

    To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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  • How to change the wireless range on the Jabra GN9330e and Jabra GN9330e USB

    Important: Please note that range settings are only supported from date code 01/10.

    To change the wirelss range settings:

    1. Place the headset on the base.

    2. Hold down the ”phone” button on the GN 9330e or the "PC” button on the GN9330e USB headset for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. With a single press of the ”phone” button, you can now set the range of your headset. You can see the current setting via the charge display (yellow LED).

     

    GN9330e:

     

    GN9330e USB:

    With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).

     

    Normal = Up to 120 meters

    Low = Up to 60 meters

    Very Low = Up to 25 meters​​

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  • How to change EHS mode on my Jabra GN9330e (for remote call control functionality)?

    Important: Please note that the Jabra GN9330e only supports switching between interface modes (RHL, DHSG, AEI and MSH) from version "L" or from date code 9/09 and after.

     

    To change the EHS mode:

    Place the headset on the base.

    Hold down the ”phone” button on the base of the Jabra GN 9330 for approx. 6 seconds until the the blue LED on the headset starts to flash. You can see the current EHS setting on the charge display (green LED) by pressing the “answer/end” button on the headset (not the base).

     

    LEDs from left to right:


    LED 1 = RHL
    LED 2 = DHSG
    LED 3 = AEI
    LED 4 = MSH

    You can then switch between the individual EHS modes using the "volume” button on the headset. To confirm the EHS mode selected, the base automatically switches back to charge mode after approx. 10 seconds.


     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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FAQ - all questions

  • Audio

    • I am experiencing frequent disconnects and out of range tones on my Jabra GN9330e/Jabra GN9330e USB headset when close to the base.

      This might be due to a density/interference issue. We recommend setting the Jabra GN9330e unit to work in low power or very low power mode or adjusting from wideband to narrowband (Jabra GN9330e USB only).

      Range overview:

      | Adjusting Audio mode and/or power mode

      The headset must be docked in the base.

      1. Press on the base station USB button (Jabra GN9330e USB) or the base station telephone button (Jabra GN 9330e) for at least 6 seconds until the blue LED beneath the button, and the blue LED on the headset flash rapidly.



      2. Press the base station button once, and the base will show its current setting.

      Settings overview:

      3. Press again to start toggling between the different settings, the different settings are indicated in the four charge LED’s, now find the suitable setting for you.


      Settings overview:

      4. Do not touch or use the headset until the blue LED beneath the button and the blue LED on the headset stops flashing which will take approximately 15 seconds.
      5. Once the LED’s stops flashing blue, the headset is ready for use.

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    • I experience humming noises on my Jabra GN9330 / Jabra GN9350 when connected to Ascotel Office 30 and 40 telephones.

      Reducing the power on the Jabra GN9300 units may remedy this situation. Please put the unit in Very Low power level mode and check, if this eliminates the humming noise during calls.

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  • Features

    • Can I put calls on hold or use call waiting on my Jabra wireless headset?

      You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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    • Does the Jabra GN9300 Series support conference calls?

      ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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    • Can I pair multiple Jabra GN9300 headsets to my base unit?

      ​Unfortunately, this is not possible. However, in case you lose or break your original headset, a replacement headset may be paired to the original base unit. The Jabra GN9350e series also has a conference functionality where up to 4 headsets can participate in the same call.

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    • How do I use the mute functionality?

      ​Mute functionality is activated/deactivated by pressing the volume control’s mute switch. When mute is activated, a tone in regular intervals is heard in headset, and mute indicator on base lights.

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  • Installation

    • How do I reset my Jabra GN93x0e headset?

      You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

      1. Dock the headset in the base station.


      2. Then disconnect the power supply cable from the base station.
      3. Remove the headset from the base station.

      4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
      5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

      6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

      7. The headset has now been reset/re-paired, and is ready for use again.

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    • How do I use audio streaming with Jabra GN93x0 OC?

      Prerequisite:

      Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

      Remove the headset from the base.

       

      Connection in PC mode:

      First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

       

      or

       

      Connection in phone mode:

      First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

      or

       

      Start audio streaming:

      To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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    • How to change the wireless range on the Jabra GN9330e and Jabra GN9330e USB

      Important: Please note that range settings are only supported from date code 01/10.

      To change the wirelss range settings:

      1. Place the headset on the base.

      2. Hold down the ”phone” button on the GN 9330e or the "PC” button on the GN9330e USB headset for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. With a single press of the ”phone” button, you can now set the range of your headset. You can see the current setting via the charge display (yellow LED).

       

      GN9330e:

       

      GN9330e USB:

      With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).

       

      Normal = Up to 120 meters

      Low = Up to 60 meters

      Very Low = Up to 25 meters​​

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    • How to change EHS mode on my Jabra GN9330e (for remote call control functionality)?

      Important: Please note that the Jabra GN9330e only supports switching between interface modes (RHL, DHSG, AEI and MSH) from version "L" or from date code 9/09 and after.

       

      To change the EHS mode:

      Place the headset on the base.

      Hold down the ”phone” button on the base of the Jabra GN 9330 for approx. 6 seconds until the the blue LED on the headset starts to flash. You can see the current EHS setting on the charge display (green LED) by pressing the “answer/end” button on the headset (not the base).

       

      LEDs from left to right:


      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      You can then switch between the individual EHS modes using the "volume” button on the headset. To confirm the EHS mode selected, the base automatically switches back to charge mode after approx. 10 seconds.


       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

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    • How to connect my Jabra GN9330e to a desk phone

      ​Connecting the phone:

      1. Disconnect the handset cable from the phone and connect it to the base socket indicated with the handset. Important: This step is only necessary if you are NOT connecting the device to an existing headset port.
      2. Connect the standard cable supplied to the base socket indicated with the phone symbol, connect the other end to the headset socket of your phone, or to the handset socket of your phone if it has no headset port.
      3. Insert the power adapter into the base.

       

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    • When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.

      ​The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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  • Other

    • Does the Jabra GN9300 Series contain Poly Chlorinated Biphenyl (PCB)?

      ​No, the Jabra GN9300 Series products does not contain Poly Chlorinated Biphenyl (PCB).

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    • Is it possible to automate calling and answering on my desk phone without using a handset lifter?

      ​Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area. 

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  • Product discontinued

    • How long am I able to receive support?

      After the End of Sales date, the Product Maintenance Period begins and will continue until the End of Product Warranty. After End of Product Warranty, the product reaches its End of Life date. After EOL date, a product becomes obsolete and is no longer improved, repaired, maintained or supported. The End of Life date is respectively 30th of June 2014 in North America and 30th of June 2015 for EMEA & APAC.

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    • How long will I be able to buy this product?

      The global End of Sales date will be the 30th of June 2013, which is the last time you will be able to place an order. When the EOS date is reached, products are no longer available for commercial sale and it will no longer be possible to place orders through Jabra. Please contact your local Jabra sales representative to check availability.

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    • How long will I be able to order spare parts?

      Accessories and spare parts will be available for sales until End of Life which is 31st of December 2014 in North America and 31st of December 2015 for EMEA & APAC.

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    • What other wireless solutions can you recommend?

      To comply with all user needs and requirements, Jabra offers a whole range of future-proof wireless office headsets. Please check out our wireless headsets solutions for offices at http://www.jabra.com/headsets-and-speakerphones/professional-products/office  and/or contact your local Jabra sales representative to find the exact solution that matches your needs.

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    • Why does this product have a limited supply?

      As a part of Jabra’s long-term audio communication strategy, we continuously aim to provide our users with the best possible future-proof solutions. As a part of this strategy the next generation of wireless headsets replaces the Jabra GN9300 Series.  New, more future-proof wireless solutions are already available. These are remarkably simple to install and even easier to use. 

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Download area
Download area

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 379,4 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 875,6 KB Download
Serial Number Location English PDF 251,7 KB Download
Technical Specification English PDF 624,6 KB Download
User Manual English PDF 6,7 MB Download