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Troubleshooting
Troubleshooting
  • I can hear myself (echo)

  • I cannot answer/end desk phone calls via the headset

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I reset my Jabra GN93x0e headset?

    You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

    1. Dock the headset in the base station.


    2. Then disconnect the power supply cable from the base station.
    3. Remove the headset from the base station.

    4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
    5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

    6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

    7. The headset has now been reset/re-paired, and is ready for use again.

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  • Can I put calls on hold or use call waiting on my Jabra wireless headset?

    You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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  • How do I use audio streaming with Jabra GN93x0 OC?

    Prerequisite:

    Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

    Remove the headset from the base.

     

    Connection in PC mode:

    First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

     

    or

     

    Connection in phone mode:

    First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

    or

     

    Start audio streaming:

    To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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  • How to change the wireless range on the Jabra GN9330e and Jabra GN9330e USB

    Important: Please note that range settings are only supported from date code 01/10.

    To change the wirelss range settings:

    1. Place the headset on the base.

    2. Hold down the ”phone” button on the GN 9330e or the "PC” button on the GN9330e USB headset for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. With a single press of the ”phone” button, you can now set the range of your headset. You can see the current setting via the charge display (yellow LED).

     

    GN9330e:

     

    GN9330e USB:

    With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).

     

    Normal = Up to 120 meters

    Low = Up to 60 meters

    Very Low = Up to 25 meters​​

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  • How to change EHS mode on my Jabra GN9330e (for remote call control functionality)?

    Important: Please note that the Jabra GN9330e only supports switching between interface modes (RHL, DHSG, AEI and MSH) from version "L" or from date code 9/09 and after.

     

    To change the EHS mode:

    Place the headset on the base.

    Hold down the ”phone” button on the base of the Jabra GN 9330 for approx. 6 seconds until the the blue LED on the headset starts to flash. You can see the current EHS setting on the charge display (green LED) by pressing the “answer/end” button on the headset (not the base).

     

    LEDs from left to right:


    LED 1 = RHL
    LED 2 = DHSG
    LED 3 = AEI
    LED 4 = MSH

    You can then switch between the individual EHS modes using the "volume” button on the headset. To confirm the EHS mode selected, the base automatically switches back to charge mode after approx. 10 seconds.


     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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FAQ - all questions

  • Audio

    • I experience humming noises on my Jabra GN9330 / Jabra GN9350 when connected to Ascotel Office 30 and 40 telephones.

      Reducing the power on the Jabra GN9300 units may remedy this situation. Please put the unit in Very Low power level mode and check, if this eliminates the humming noise during calls.

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    • I am experiencing frequent disconnects and out of range tones on my Jabra GN9330e/Jabra GN9330e USB headset when close to the base.

      This might be due to a density/interference issue. We recommend setting the Jabra GN9330e unit to work in low power or very low power mode or adjusting from wideband to narrowband (Jabra GN9330e USB only).

      Range overview:

      | Adjusting Audio mode and/or power mode

      The headset must be docked in the base.

      1. Press on the base station USB button (Jabra GN9330e USB) or the base station telephone button (Jabra GN 9330e) for at least 6 seconds until the blue LED beneath the button, and the blue LED on the headset flash rapidly.



      2. Press the base station button once, and the base will show its current setting.

      Settings overview:

      3. Press again to start toggling between the different settings, the different settings are indicated in the four charge LED’s, now find the suitable setting for you.


      Settings overview:

      4. Do not touch or use the headset until the blue LED beneath the button and the blue LED on the headset stops flashing which will take approximately 15 seconds.
      5. Once the LED’s stops flashing blue, the headset is ready for use.

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  • Features

    • Can I put calls on hold or use call waiting on my Jabra wireless headset?

      You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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    • Does the Jabra GN9300 Series support conference calls?

      ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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    • Can I pair multiple Jabra GN9300 headsets to my base unit?

      ​Unfortunately, this is not possible. However, in case you lose or break your original headset, a replacement headset may be paired to the original base unit. The Jabra GN9350e series also has a conference functionality where up to 4 headsets can participate in the same call.

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    • How do I use the mute functionality?

      ​Mute functionality is activated/deactivated by pressing the volume control’s mute switch. When mute is activated, a tone in regular intervals is heard in headset, and mute indicator on base lights.

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  • Installation

    • How do I reset my Jabra GN93x0e headset?

      You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

      1. Dock the headset in the base station.


      2. Then disconnect the power supply cable from the base station.
      3. Remove the headset from the base station.

      4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
      5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

      6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

      7. The headset has now been reset/re-paired, and is ready for use again.

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    • How do I use audio streaming with Jabra GN93x0 OC?

      Prerequisite:

      Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

      Remove the headset from the base.

       

      Connection in PC mode:

      First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

       

      or

       

      Connection in phone mode:

      First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

      or

       

      Start audio streaming:

      To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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    • How to change the wireless range on the Jabra GN9330e and Jabra GN9330e USB

      Important: Please note that range settings are only supported from date code 01/10.

      To change the wirelss range settings:

      1. Place the headset on the base.

      2. Hold down the ”phone” button on the GN 9330e or the "PC” button on the GN9330e USB headset for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. With a single press of the ”phone” button, you can now set the range of your headset. You can see the current setting via the charge display (yellow LED).

       

      GN9330e:

       

      GN9330e USB:

      With the Jabra GN9330e USB, you can also select the bandwidth range setting, e.g. narrowband (300Hz -3400 Hz) or wideband (150Hz-6800Hz).

       

      Normal = Up to 120 meters

      Low = Up to 60 meters

      Very Low = Up to 25 meters​​

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    • How to change EHS mode on my Jabra GN9330e (for remote call control functionality)?

      Important: Please note that the Jabra GN9330e only supports switching between interface modes (RHL, DHSG, AEI and MSH) from version "L" or from date code 9/09 and after.

       

      To change the EHS mode:

      Place the headset on the base.

      Hold down the ”phone” button on the base of the Jabra GN 9330 for approx. 6 seconds until the the blue LED on the headset starts to flash. You can see the current EHS setting on the charge display (green LED) by pressing the “answer/end” button on the headset (not the base).

       

      LEDs from left to right:


      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      You can then switch between the individual EHS modes using the "volume” button on the headset. To confirm the EHS mode selected, the base automatically switches back to charge mode after approx. 10 seconds.


       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

       

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    • How to connect my Jabra GN9330e with Aastra Open Phone 63 and 65

      Prerequisite:

      Jabra GN9330e + Jabra 8800-00-93 + AZ – Adapter (available from Aastra / DeTeWe)

      In combination with one of the following phones:

      • Open Phone 63 / 65

      System:

      • Open Com 100 from Software 5.2
      • Open Com 1000 from Software 3.2

       

      Connection:

      1. Insert the supplied 4-pin RJ10 to RJ10 connection cable into the socket of the Jabra GN9330e base marked with the "phone” symbol and the other end into the "handset" socket of the AZ adapter.
      2. Now insert the 8-pin RJ45 plug of the Jabra 8800-00-93 connection cable into the Jabra GN9330 base socket marked "AUX".
      3. Please connect the receptacle connector to the AZ adapter socket marked with the "bell" symbol and insert the 6-pin modular plug into the "second handset" socket of the AZ adapter.

       

      Software setup:

      Put the headset into the base and activate the "RHL mode".

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      Thereafter, you can switch into the different software modes (LED 1-4) with the "volume" controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 10 seconds.

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

       

      Base setup:

      Set the phone setup switch (A-G) to "A".


       

      Microphone level setup:

      For this, call someone.

      Now activate the “volume” controller at the Jabra GN9330 base until you can be understood clearly.

       

       

      Phone setup:

      Activate the "Remote Headset" function (new DECT headset) in your OpenPhone phone.

      Please enter the following key sequence into your Open Phone 63/65:

      > MENU> SETTING> PERIPHERALS > Additional Phone Selection >

      “Remote Headset” (new DECT headset)


      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       


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    • How to connect my Jabra GN9330e with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9350 base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ12 to RJ12 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9350 base marked with "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked with "A" to the socket of the EHS adapter marked with "Headset/Handset" and with the “headset” socket of your phone.
        Important: For 6416D+M/6424D+M phone use the cable marked white with "B" (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone’s speaker.

       


      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (yellow LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.


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    • How to connect my Jabra GN9330e with Cisco 7942 G, 7945 G, 7962 G, 7965 G, 7975 G

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-16 (HHC-Adapter)

      In combination with one of the following phones:

      • Cisco 7942 G
      • Cisco 7945 G
      • Cisco 7962 G
      • Cisco 7965 G
      • Cisco 7975 G

      System:

      • Cisco Unified Call Manager (CUCM)
      • Cisco Call Manager Express (CME) from version 4.1 and phone firmware 8.3.3. When downloading (Cisco) the required IOC version will be marked.

      Remote call control is also possible in combination with the expansion modules 7915 and 7916.

       

      Connection:

      Important: The following prerequisites must be met in order to use the remote call control:

      Voip-phones SCCP (Cisco protocols) require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM), from release 3.3. 4.0, 4.1, 4.2, 4.3, 5.0, 6.0,7.0 and 8.0.

      SIP phones require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 5.0, 5.1, 6.0, 7.0 and 8.0.

      Important: Please note that remote call control for the Jabra GN9330e is only supported from version "L" or the Date code 9/09.

      1. Take the supplied RJ10 to RJ10 connection cable of the Jabra GN9330e and insert into the “headset” interface of your Cisco phone and the other end into the Jabra GN9330e base socket marked with the “phone” symbol.
      2. Connect the HHC adapter to the "AUX" socket of your Cisco phone and the "AUX" interface of your GN9330e base.

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "B".

       

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the “”answer/end”” button on the headset; by pressing again the call is ended.

       

       

      Communication Manager setup:


      Under the option "Phones", the "Wireless Headset Hookswitch Control" ”answer/end” must be enabled for each terminal phone.

       

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    • How to connect Jabra my GN9330e with Nortel IP 1120E, 1140E, 1150E, 1165E

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-32

      In combination with one of the following phones:

      • Nortel IP 1120E
      • Nortel IP 1140E
      • Nortel IP 1150E
      • Nortel IP 1165E

      from Firmware release 3.1 for IP phones

       

      Connection:

      1.  Connect the 1-sided end (USB plug) of the EHS adapter to the USB socket of your phone set.
      2.  Plug the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the socket marked with "AUX" on the base.

       

      Software setup:

      Put the headset into the base and activate “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (yellow LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Microphone level setup:

      Please call someone with the headset.

      If the other party cannot hear you well or just faintly, activate the volume controller at the base until you can be understood clearly.

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       

      Phone setup:

      Press the "Service" button twice > Preset >Headsets > USB 

      In addition, you must activate the menu option "Enable HID Commands", see below.

       

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    • How to connect my Jabra GN9330e with Siemens OpenStage 30, 40, 60, 80

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-10

      In combination with one of the following phones:

      • OpenScape 30 / 40 / 60 / 80

      Important:

      Please note that Remote Call Control is only supported by the Jabra GN9330e from version "L" or from date code 9/09.

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket marked with a “ headset” symbol on your phone.
      2.  Plug the RJ10 plug into the socket with the “phone” symbol and the RJ45 plug into the socket on the Jabra GN9330e base marked with "AUX".


      EHS setup:

      1. Place the headset on the base and activate “ DHSG” mode.
      2. Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current EHS is displayed to you by activating the speaker controller in the form of the charge display (green LED).


      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different EHS modes (LED 1-4) with the “ volume” controller on the headset. To confirm the EHS has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

      Base setup:

      Set the phone set-up switch (A-G) to " A".




      Answer/end calls on the headset:

      Once the dial tone signal can be heard in the headset, you can answer the call by pressing the " Answer/end" button on the headset, while pressing it again will end the call.




      Phone setup:

      Important: For equipment EHS 3.18, the headset operation must be set up additionally at the phone.

      OpenStage 40: Menu > Audio accessories > Headset > Cordless

      OpenStage 60/80: Menu > User > Audio > Settings > Headset > Cordless

      Important: The dial tone signal in the headset is transmitted only if the standard ring tones are used on your phone. There is no dial tone signal transfer for mp3 ring tones.

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    • How to connect my Jabra GN9330e with Siemens Opti Point 410, 420, 500, 600

      Prerequisite:

      Jabra GN9350 + Jabra LINK 14201-10 + Acoustic-Adapter (only available from Siemens)

      In combination with one of the following phones:

      • Opti Point 410 standard / advance
      • Opti Point 420 standard / advance
      • Opti Point 500 basic / standard / advance
      • Opti Point 600

       + Opti Point Acoustic Adapter:

      • min. Version number for: S30817-K7110-B508 -10
      • min. Version number for: S30817-K7110-N508 -1

       + HiPath phone system:

      • HiPath 500 from V.5
      • HiPath 1220 from V2.1 Build 032
      • HiPath 2000 from V1.0
      • HiPath 3000 from V3 SMR 14
      • HiPath 3000 from V4 SMR 7
      • HiPath 4000 from V1

       

      Important: If any of the components are missing remote call control will not work.

       

      Connection:

      Important: Please note that remote call control for the Jabra GN9330e is only supported from version "L" or Date code 9/09.

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket of the OptiPoint Acoustic Adapter marked with the “headset” symbol.
      2. Insert the split end of the DHSG cable into the Jabra GN9330e base. Plug the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the socket on the Jabra GN9330e marked "AUX".

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

       

      Microphone level setup:

      Please call someone with the headset.

      If the other party cannot hear you well or just faintly, activate the volume controller at the base until you can be understood clearly.

       

      Phone setup:

      Important: As soon as the headset is connected + setup, a reset must be performed on the OptiPoint, for the EHS function to activate.

      An optional headset button can be installed over the phone menu (combination: *91 > Select Button > Change Button > Headset > OK).

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” on the headset; by pressing again the call is ended.

       

       

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    • How to connect my Jabra GN9330e with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Prerequisite:

      GN Jabra 9330e + Jabra LINK 14201-20

      In combination with one of the following phones:

      • IP Touch 4028 EE
      • IP Touch 4038 EE
      • IP Touch 4068 EE

      EE = Extended Edition

       

      Connection:

      Connect the EHS adapter to the Jabra GN9330e base as follows:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9330e base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9330e base marked with "AUX".
      3. Now connect the white RJ10 to the 3.5 mm jack connection cable marked "D" to the socket of the EHS adapter marked with "Headset/Handset" and with the headset socket of your phone.
      4. Now connect the orange RJ12 to RJ12 connection cable marked with "A" to the socket of the EHS adapter marked with "COM" and with the "bell" socket of your phone.

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter, see photo.

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       

      Phone setup with system software version 9.xx and higher:

      No settings are required on the phone for the use of a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Select / Activate Headset.

       

      Phone setup with system software below version 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu> Settings> Phone> Audio Jack> Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g., Standard / Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, More Options

      No sound, Progressive, Beeps> all points must be set to "OFF".

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    • How to connect my Jabra GN9330e with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Callmanager Software 4.0 and up
      • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625“

       

      Connection:

      Important: Please note that Remote Call Control for the Jabra GN9330e is only supported from version "L" or the Date code 9/09.

      1. Remove your phone’s network cable.
      2. Connect the EHS adapter to the "EU24/ ADJ" socket of your Avaya phone and the "AUX" interface to your Jabra GN9330e base.
      3. Now insert the 4-pin connection cable into the base socket of the Jabra GN9330e marked with the “phone” and the other end into the “headset” interface of your phone.
      4. Now you can reconnect the network cable to your phone.

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (yellow LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

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    • How to connect my Jabra GN9330e to a desk phone

      ​Connecting the phone:

      1. Disconnect the handset cable from the phone and connect it to the base socket indicated with the handset. Important: This step is only necessary if you are NOT connecting the device to an existing headset port.
      2. Connect the standard cable supplied to the base socket indicated with the phone symbol, connect the other end to the headset socket of your phone, or to the handset socket of your phone if it has no headset port.
      3. Insert the power adapter into the base.

       

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    • How to connect my Jabra GN9330e with Aastra 6753i, 6755i, 6757i

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-10 + Aastra DHSG Cable Kit (only available from Aastra)

      In combination with one of the following phones:

      • Aastra 53i / 55i / 57i / 57iCT
      • Aastra 6753i / 6755i / 6757i / 6757i CT

      From phone firmware 2.5.1.2000 or higher.

       

      Connection:

      Important: Please note that remote call control for the Jabra GN9330e is supported from version "L" or the Date code 9/09.

      Aastra DHSG cable:

       


      1. Insert the split end of the Aastra DHSG cable into your phone as follows. The RJ10 plug (marked green) into the “headset” socket and the RJ45 plug (marked yellow) into the socket for the expansion module/ expansion modules.

      2. Plug the 1-sided end of the Aastra DHSG cable marked in blue into the RJ45 adapter.

       

      GN Netcom DHSG cable:


      1. Now plug the 1-sided of the GN Netcom DHSG cable marked in blue into the free socket of the RJ45 adapter.
      2. Plug the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the base socket of the Jabra GN9330e marked with "AUX".

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Phone setup:

      In version 2.5.1.2000 the DHSG mode is disabled by default and must be activated via the Aastra.cfg or mac.cfg with the command dhsg:1.

      From version 2.5.2 Options> Preferences> Audio Settings> DHSG > On

      The audio mode must be set to "Headset/Speaker" in the phone settings: Options > Preferences > Audio Settings > Audio Mode > Headset/Speaker.

      Remote call control in combination with an expansion keypad is not supported!

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       

       

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    • How to connect my Jabra GN9330e with Aastra Office 70 and 80 or Aastra 5370 and 5380

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Office 70 / 70 IP or 5370 IP
      • Office 80 / 80 IP or 5380 IP

       

      Connection:

      Important: Please note that remote call control for the Jabra GN9330e is only supported from version "L" or the Date code 9/09.

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket of your phone marked with the “headset” symbol.
      2. Insert the split end of the DHSG cable into the Jabra GN9330e base. Plug the RJ10 plug into the socket marked with a  “phone” symbol and the RJ45 plug into the base socket of the Jabra GN9330e marked with "AUX".

       

      Software setup:

      Put the headset into the base and activate the "DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Phone setup:

      Menu > User> Settings > Audio > Headset ON

      From Release 7.9: Menu> Settings> Audio> Headset> Headset ON

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” on the headset; by pressing again the call is ended.

       

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    • How to connect my Jabra GN9330e with Aastra Open Phone 6771, 6773, 6775, 71, 73, 75, Aastra 6739i, Aastra 7434 and 7444

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Open Phone 6771 / 6773 / 6775 including IP (previous name: Open Phone 71 /73 / 75 including IP)
      • Aastra 6739i
      • Aastra 7434 / 7444 IP

       

      Connection:

      Important: Please note that remote call control for the Jabra GN9330e is only supported from version "L" or the Date code 9/09.

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket of your phone marked with the “headset” symbol.
      2. Insert the split end of the DHSG cable into the Jabra GN9330e base. Plug the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the base socket of the Jabra GN9330e marked with "AUX".

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Phone setup:

      Open Phone 71 Menu > User> Settings > Audio > Headset ON

      Open Phone 73 / 75 including IP: Menu > Overall Menu> Phone Settings > Headset ON

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       

       

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    • How to connect my Jabra GN9330e with Alcatel IP Touch 4028, 4038, 4068

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-09

      In combination with one of the following phones:

      • IP Touch 4028
      • IP Touch 4038
      • IP Touch 4068

       

      Connection:

      Important: Please note that remote call control for the Jabra GN9330e (Jabra product no. 9337-508-401) is only supported from version "L" or the Date code 9/09.

      2-sided end:

      Plug the RJ45 plug into the socket marked "AUX" and the RJ10 plug into the Jabra GN9330e base socket marked with the “phone” symbol.

      2-fold Y-coupling end:

      Insert the 3.5 mm audio jack into the headset interface and the RJ12 plug into the bell socket of the phone. The extra connector socket on the Y-coupling remains free for connection to an IP phone!


       

      Software setup:

      Put the headset into the base and activate the “MSH” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Microphone volume setup:

      Please call someone with the headset.

      If the other party cannot hear you well or just faintly, activate the volume controller at the base until you can be understood clearly.

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the answer/end” button on the headset; by pressing again the call is ended.

       

       

      Phone setup with system software 9.xx and higher:

      No settings are required on the phone for the use of a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Select/ Activate Headset.

       

      Phone setup with system software version below version 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu> Settings> Phone> Audio Jack> Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Dial tone signal transfer/ phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g., Standard / Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, More Options

      No sound, Progressive, Beeps> all points must be set to "OFF".

      Calls being made via the headset can be connected / forwarded as follows:

      Dial the phone number > "Forward" will now appear in the phone display > now press on to the appropriate function key next to the phone display > thereafter you must end the call with the button marked "Handset".

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    • How to connect my Jabra GN9330e with Alcatel Touch 4029, 4039

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-09

      In combination with one of the following phones:

      • Touch 4029
      • Touch 4039

       

      Connection:

      Important: Please note that Remote Call Control for the Jabra GN9330e (Jabra product no. 9337-508-401) is only supported from version "L" or the Date code 9/09.

      2-sided end:

      Plug the RJ45 plug into the socket marked "AUX" and the RJ10 plug into the socket marked “phone” on the Jabra GN9330e.

      2-fold Y-coupling end:

      Insert the 3.5 mm audio jack into the “headset” interface and the RJ12 plug into the bell socket of the phone. Now insert the phone's phone cable directly into the additional connector socket of the Y cable.

       

      Software setup:

      Put the headset into the base and activate the “MSH” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Microphone level setup:

      Please call someone with the headset.

      If the other party cannot hear you well or just faintly, activate the volume controller at the base until you can be understood clearly.

       

      Headset answer / end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the answer/end” button on the headset; by pressing again the call is ended.

       

       

      Phone setup with system software version 9.xx and higher:

      No settings are required on the phone for the use of a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “Phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Select/ Activate Headset.

       

      Phone setup with system software version below version 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu> Settings> Phone> Audio Jack> Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g. Standard / Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, More Options

      No sound, Progressive, Beeps> all points must be set to "OFF".

      Calls being made via the headset can be connected / forwarded as follows:

      Dial the phone number > "Forward" will now appear in the phone display > now press on to the appropriate function key next to the phone display > thereafter you must end the call with the button marked "Handset"

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    • How to connect my Jabra GN9330e with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 9630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

       

      Connection:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9350e base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ12 to RJ12 connection cable (EHS adapter) marked in red to the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9350e base marked with "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked with "C" to the socket of the EHS adapter marked with "Headset/Handset" and with the “headset” socket of your phone.
        Important: 1408/1416 and 9404/9408 phones, use the cable marked white with "A" (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone speaker.

       

       

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter. See photo.

       

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the "volume" controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” on the headset; by pressing again the call is ended.

       

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    • How to connect my Jabra GN9330e with Cisco 8961, 9951, 9971

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-30 (from FW 2.2.0)

      In combination with one of the following phones:

      • Cisco 8961 / 9951 / 9971

       

      Important: Please note that remote call control for the Jabra GN9330e (Jabra product no. 9337-508-401) is supported from version "L" or the Date code 9/09.

      Important: The following prerequisites must be met in order to use remote call control:

      Cisco Unified Communications Manager (CUCM) from release 7.1 (3a) SU1 or higher, and phone firmware 9.0 (3) or higher.

      Cisco Call Manager Express from version 4.1 and phone firmware 9.0(3) When downloading (Cisco) the required IOC version will be marked.

       

      Connection:

      1. Connect the 1-sidedend (USB plug) of the EHS adapter to the USB socket of your phone set.
      2. Insert the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the socket marked with "AUX" on the base.

       

      Software setup:

      Put the headset into the base and activate “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Microphone level setup:

      Please call someone with the headset.

      If the other party cannot hear you well or just faintly, activate the volume controller at the base until you can be understood clearly.

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end”  button on the headset; by pressing again the call is ended.

       

       

      Setup required in Communication Manager:


      Under the tab "Wideband Headset UC Control", the option "Enabled” must be selected for each terminal phone.

       

      Under the tab "Enable/Disable USB Classes" you must select the option "Audio Class" for the Jabra GN93x0 series.

      In combination with the Jabra PRO 94x0 and Jabra GO 6470 series, you must select "Human Interface Phone".

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    • When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.

      ​The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).

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  • Other

    • Does the Jabra GN9300 Series contain Poly Chlorinated Biphenyl (PCB)?

      ​No, the Jabra GN9300 Series products does not contain Poly Chlorinated Biphenyl (PCB).

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    • Is it possible to automate calling and answering on my desk phone without using a handset lifter?

      ​Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area. 

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  • Product discontinued

    • How long am I able to receive support?

      After the End of Sales date, the Product Maintenance Period begins and will continue until the End of Product Warranty. After End of Product Warranty, the product reaches its End of Life date. After EOL date, a product becomes obsolete and is no longer improved, repaired, maintained or supported. The End of Life date is respectively 30th of June 2014 in North America and 30th of June 2015 for EMEA & APAC.

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    • How long will I be able to buy this product?

      The global End of Sales date will be the 30th of June 2013, which is the last time you will be able to place an order. When the EOS date is reached, products are no longer available for commercial sale and it will no longer be possible to place orders through Jabra. Please contact your local Jabra sales representative to check availability.

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Download area
Download area

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 379,4 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 875,6 KB Download
Serial Number Location English PDF 251,7 KB Download
Technical Specification English PDF 624,6 KB Download
User Manual English PDF 6,7 MB Download
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