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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why is the audio not clear when I use my desk phone?

    ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

    Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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  • How do I get rid of the echo in my headset?

    The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

    Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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  • How do I reset the connection between the headset and base on my Jabra GN93x0e?

    To reset the connection between your Jabra GN93x0e headset and base, use the following steps. Note that the base will not be restored to the factory default.

    1. Dock your Jabra GN93x0e in the base.



    2. Disconnect the power supply cable from the base.
    3. Remove your Jabra GN93x0e from the base.



    4. Remove the battery pack by sliding the back side of the speaker housing downward.
    5. Replace the battery pack. The LED on the headset turns blue for 2 seconds.



    6. Dock your Jabra GN93x0e in the base, and then reconnect the power supply cable. The four LEDs on the base flash green once. After 5 seconds, the LED on the headset flashes blue once.



    7. Your Jabra GN93x0e is now reset and is ready for use again.

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  • Does the Jabra GN9300 Series support conference calls?

    ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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FAQ - all questions

  • Setup for Softphones

    • How do I set up my Jabra headset to work with Avaya One-X Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Avaya One-X Communicator manually, follow these steps:

      1. Close Avaya One-X Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Avaya one-x/Aura Agent Desktop, and then click Apply.



      6. Start Avaya One-X Communicator.
      7. Select Settings, General Settings.






      8. In Devices and Services, select Audio.
      9. In the Microphone and Speaker fields, select the Jabra headset, and then click OK.



      10. Jabra Direct will advise that the Jabra headset and Avaya One-X Communicator are ready for use.



      Note: Make sure your softphone is active and logged in so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Cisco IP Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Cisco IP Communicator manually, follow these steps:

      1. Close Cisco IP Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Cisco IP Communicator, and then click Apply.



      6. Start Cisco IP Communicator.
      7. Select Menu, and then select Audio Tuning Wizard.






      8. Click Next to start the wizard.



      9. For each of the audio settings Headset, Speakerphone, Handset, and Ringer, select the Jabra headset.



      10. Click Play to test the listening volume.



      11. Click Test to test the microphone volume.



      12. Click Finish.



      13. Jabra Direct will advise that the Jabra headset and Cisco IP Communicator are ready to use.



      Note: Make sure your softphone is active and logged on, so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Skype for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Skype, follow these steps:

      1. Close Skype.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Skype, and then click Apply.



      6. Start Skype.
      7. Select Tools, and then select Options.



      8. Under General, select Audio settings.
      9. For each of the settings Microphone, Speakers, and Ringing, select the Jabra headset, and then click Save.



      10. Jabra Direct will advise that the Jabra headset and Skype are ready to use.



      Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Avaya Communicator for Microsoft Lync 2013 for Windows?

      Follow these steps:

      1. Install Avaya Communicator for Microsoft Lync 2013.
      2. Open Avaya Communicator for Microsoft Lync 2013.
      3. Connect your Jabra headset.
      4. Make sure your Jabra headset is the default audio device in Avaya Communicator for Microsoft Lync 2013.
      5. Install Jabra Direct.
      6. Open Jabra Direct.
      7. Click Settings.

      8. Pro935 1

      9. Scroll down and expand Softphone (PC).
      10. In Preferred softphone select Avaya Microsoft Lync 2013 Integration, and then click Apply.

      11. Pro935 2

      12. Jabra Direct then states that the Jabra headset, and Avaya Communicator for Microsoft Lync 2013 are ready for use.

      13. 	Pro9470 3

        Note: Make sure your softphone is active and logged in for Jabra Direct to show it is available and ready. See a list of compatible softphones on www.jabra.com/direct.

      Important: When the Avaya Communicator for Microsoft Lync 2013 Integration is installed, Microsoft Lync 2013 call controls do not work.

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    • How do I set up my Jabra headset to work with IBM Sametime for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to IBM Sametime, follow these steps:

      1. Close IBM Sametime.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select IBM Sametime, and then click Apply.



      6. Start IBM Sametime.
      7. Select File, and then select Preferences.



      8. Select Voice and Video.
      9. For each of the audio settings Microphone, Speakers, and Ringing, select the Jabra headset.



      10. Click Apply, and then click OK.
      11. Jabra Direct will advise that the Jabra headset and IBM Sametime are ready to use.



      12. Note: Make sure your softphone is active and logged in, so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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  • Installation

    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

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  • Audio

    • Why is the audio not clear when I use my desk phone?

      ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

      Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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    • How do I get rid of the echo in my headset?

      The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

      Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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    • Why is the sound quality of my Jabra headset poor when I use it with my desk phone?

      The settings for the dial tone switch and the microphone volume on your Jabra headset may be set incorrectly. Try the following adjustments:

      1. Make sure the microphone is positioned close enough to your mouth to maximize speech quality and the noise-cancelling capabilities. If you are using a flex boom arm, position it approximately 1 inch from your mouth.
      2. Adjust the dial tone by slowly switching from A to G. Select the setting that that gives you the clearest conversation. See the following examples of switch settings. These will work in most cases, but there may be exceptions.

        • Switch A: Avaya and most modern IP and digital phones
        • Switch B: Cisco and Avaya Callmaster 5 and 6
        • Switch C: Kirk Delta
        • Switch D: Tenovis phones
        • Switch E: Innovaphone
        • Switch F: Different phone brands
        • Switch G: Toshiba (most models) and most Dealerboards (IPC and BT for example)

      Refer to the user manual for specific instructions on how to adjust this setting.

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    • Why does the person on the other end of a call have trouble hearing me when I use my Jabra headset?

      You may need to adjust the positioning of the boom arm. This is especially important when you use a headset that has a noise-cancelling microphone, which must be positioned close to the mouth.

      Alternatively, adjust the volume of the microphone on the base. Refer to the Quick Start Guide or User Manual for more information.

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  • Features

    • How do I reset the connection between the headset and base on my Jabra GN93x0e?

      To reset the connection between your Jabra GN93x0e headset and base, use the following steps. Note that the base will not be restored to the factory default.

      1. Dock your Jabra GN93x0e in the base.



      2. Disconnect the power supply cable from the base.
      3. Remove your Jabra GN93x0e from the base.



      4. Remove the battery pack by sliding the back side of the speaker housing downward.
      5. Replace the battery pack. The LED on the headset turns blue for 2 seconds.



      6. Dock your Jabra GN93x0e in the base, and then reconnect the power supply cable. The four LEDs on the base flash green once. After 5 seconds, the LED on the headset flashes blue once.



      7. Your Jabra GN93x0e is now reset and is ready for use again.

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    • Does the Jabra GN9300 Series support conference calls?

      ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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    • How do I use conference mode with my Jabra GN9350e?

      To use conference mode with your Jabra GN9350e, you need at least one additional headset. You can use up to four headsets per base. Use the following steps:

      1. Remove the headset from the base, and set up a call. This headset is the primary headset and controls the conference.



      2. During the call, place the second headset on the base of the primary headset. On the base, the LEDs for the phone and the USB light up. After approximately 3-4 seconds, the "online" display of the second headset also lights up for approximately 2 seconds.



      3. Remove the headset from the base, and a triple signal tone is then announced in the primary headset.
      4. To start conference mode, confirm the signal tone by pressing the Answer/end button on the primary headset.
      5. Repeat steps 1-4 for additional headsets to participate in the conference.



      6. End the conference by pressing the Answer/end button on the primary headset. A participating headset can leave the conference at any time by pressing the Answer/end button once.

      Note: The RHL setting means that conference mode is always active. The DHSG setting means that conference mode is active on a per-call basis. Conference mode is not possible in AEI or MSH mode.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.
      • In daily use, it is best to return the headset to the charging base when it is not in use.
      • Always return the headset to the charging base overnight.
      • Note that HD Voice/Wideband consumes slightly more battery than Narrowband.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the user against sudden, loud sound spikes.

      Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, even though lower sounds can damage the hearing. All Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

      The Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU. Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

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  • Product discontinued

    • How long will I be able to buy this product?

      The global End of Sales date will be the 30th of June 2013, which is the last time you will be able to place an order. When the EOS date is reached, products are no longer available for commercial sale and it will no longer be possible to place orders through Jabra. Please contact your local Jabra sales representative to check availability.

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    • How long am I able to receive support?

      After the End of Sales date, the Product Maintenance Period begins and will continue until the End of Product Warranty. After End of Product Warranty, the product reaches its End of Life date. After EOL date, a product becomes obsolete and is no longer improved, repaired, maintained or supported. The End of Life date is respectively 30th of June 2014 in North America and 30th of June 2015 for EMEA & APAC.

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    • How long will I be able to order spare parts?

      Accessories and spare parts will be available for sales until End of Life which is 31st of December 2014 in North America and 31st of December 2015 for EMEA & APAC.

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    • Why does this product have a limited supply?

      As a part of Jabra’s long-term audio communication strategy, we continuously aim to provide our users with the best possible future-proof solutions. As a part of this strategy the next generation of wireless headsets replaces the Jabra GN9300 Series.  New, more future-proof wireless solutions are already available. These are remarkably simple to install and even easier to use. 

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    • What other wireless solutions can you recommend?

      To comply with all user needs and requirements, Jabra offers a whole range of future-proof wireless office headsets. Please check out our wireless headsets solutions for offices at http://www.jabra.com/headsets-and-speakerphones/professional-products/office  and/or contact your local Jabra sales representative to find the exact solution that matches your needs.

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Download area
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Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 379,4 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 1,2 MB Download
Serial Number Location English PDF 420,3 KB Download
Technical Specification English PDF 624,6 KB Download
User Manual English PDF 6,7 MB Download