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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I reset my Jabra GN93x0e headset?

    You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

    1. Dock the headset in the base station.


    2. Then disconnect the power supply cable from the base station.
    3. Remove the headset from the base station.

    4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
    5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

    6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

    7. The headset has now been reset/re-paired, and is ready for use again.

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  • Can I put calls on hold or use call waiting on my Jabra wireless headset?

    You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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  • How do I use audio streaming with Jabra GN93x0 OC?

    Prerequisite:

    Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

    Remove the headset from the base.

     

    Connection in PC mode:

    First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

     

    or

     

    Connection in phone mode:

    First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

    or

     

    Start audio streaming:

    To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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  • Does the Jabra GN9300 Series support conference calls?

    ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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  • Can I pair multiple Jabra GN9300 headsets to my base unit?

    ​Unfortunately, this is not possible. However, in case you lose or break your original headset, a replacement headset may be paired to the original base unit. The Jabra GN9350e series also has a conference functionality where up to 4 headsets can participate in the same call.

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FAQ - all questions

  • Audio

  • Compatibility

    • Does my Jabra GN9300 also work with analog phones?

      Yes. The Jabra GN9350 is compatible with virtually any phone on the market. This is possible because it plugs into the standard handset jack on the phone – not into the phone line itself.

      The Jabra GN9300 series' base has a telephone compatibility switch that needs to be set to optimize its use with different phone types. Because it connects into the handset jack on the phone, the Jabra GN9300 is not compatible with cordless phones.

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  • Features

    • Can I put calls on hold or use call waiting on my Jabra wireless headset?

      You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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    • Does the Jabra GN9300 Series support conference calls?

      ​Yes, the Jabra GN9350 and Jabra GN9350e support conference calls. However, the Jabra GN9330 and Jabra GN9330e do not support this feature.

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    • Can I pair multiple Jabra GN9300 headsets to my base unit?

      ​Unfortunately, this is not possible. However, in case you lose or break your original headset, a replacement headset may be paired to the original base unit. The Jabra GN9350e series also has a conference functionality where up to 4 headsets can participate in the same call.

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    • How do I use the mute functionality?

      ​Mute functionality is activated/deactivated by pressing the volume control’s mute switch. When mute is activated, a tone in regular intervals is heard in headset, and mute indicator on base lights.

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  • Installation

    • How do I reset my Jabra GN93x0e headset?

      You can reset/re-pair your headset with this simple guide. Note that it will not restore the base to factory default but will only reset the pairing between the headset and the base.

      1. Dock the headset in the base station.


      2. Then disconnect the power supply cable from the base station.
      3. Remove the headset from the base station.

      4. Remove the battery pack by sliding the backside of the headset speaker-housing downwards.
      5. Slide the battery pack onto the headset again – the LED on the headset will turn sold blue for 2 seconds.

      6. Then dock the headset in the base station and hereafter re-connect the power supply cable again. The four LED’s on the base station will then flash green once. The LED on the headset will flash blue once after 5 seconds.

      7. The headset has now been reset/re-paired, and is ready for use again.

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    • How do I use audio streaming with Jabra GN93x0 OC?

      Prerequisite:

      Please note that the "Audio streaming" function is supported by the GN 93xxe series from version "C" or date code 3/09.

      Remove the headset from the base.

       

      Connection in PC mode:

      First disconnect the radio link by pressing either the "answer/end” button on the headset, or the button indicated with the "PC" symbol on the base. The online display (blue LED) on the headset will darken.

       

      or

       

      Connection in phone mode:

      First disconnect the radio link by pressing either the "Answer/End" button on the headset or the button indicated with the ”phone” symbol on the base. The online display (blue LED) on the headset will darken.

      or

       

      Start audio streaming:

      To use audio streaming e.g. for conference call participation or listen to a voice-mail delivered by email, simply activate the Clean Audio Mode by double-tapping the headset’s “answer/end” button on the headset. When you want to end Clean Audio Mode just single tap the headset’s “answer/end” button.

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    • How to connect my Jabra GN9350e in DECT / GAP mode to a DECT / GAP base

      In order to connect the Jabra GN9350 in DG mode to your DECT phone, first read the instructions for connecting a new external mobile handset in your phone's instruction manual.

      Please check the system authentication code for your DECT phone. This must be set to 0000 (four zeros), so that this corresponds with the pre-set PIN code for the Jabra GN9350.

       

      Note: With many DECT phones, the authentication code “0000” is set as default and thus it may not need to be changed.

       

      Switch the Jabra GN9350 to DG logon mode. Remove the headset from the base and ensure that there is no radio link towards the base station. Hold down the “answer/end” button and, at the same time, press the mute button on the headset until the LED on the headset starts to flash "blue".

      You can now start the pairing with your DECT / GAP base. (To do so, please follow the step-by-step instructions in your DECT phone manual).

      Important: To log the Jabra GN 9350 onto your Jabra GN9350 base again, the existing connection from the DECT phone must be deleted first.

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    • How do I use the conference mode on my Jabra GN9350e?

      Prerequisite:

      For conference mode you need a Jabra GN9350 and at least one additional headset. You can have up to 4 headsets per base in conference mode.

       

      Start conference mode:

      Remove the headset from the base, and set up a call.

       

       

      This headset is now the "master headset" and controls the conference.

       

      During the call, place the second headset on the base of the master headset.

       

      The "phone LED” and the "USB LED” on the base will light up. After approx. 3-4 seconds, the "online display” of the second headset will also light up for approx. 2 seconds.

       

      After the headset has been removed from the base, you will hear a triple signal tone in the master headset. Confirm these by pressing the "answer/end” button on the master headset. You are now in conference mode with the master headset.

      Repeat this process for the other headsets participating in the conference call.

       

       

      Anyone can leave the conference by pressing the “answer/end” button once. The master headset can end the complete conference by pressing the “answer/end” button.

       

      Important: Conference mode is only possible in RHL (permanently) and DHSG modes (per call). Conference mode is not possible in either AEI or MSH modes.

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    • When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.

      ​The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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  • Other

    • Does the Jabra GN9300 Series contain Poly Chlorinated Biphenyl (PCB)?

      ​No, the Jabra GN9300 Series products does not contain Poly Chlorinated Biphenyl (PCB).

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  • Product discontinued

    • How long am I able to receive support?

      After the End of Sales date, the Product Maintenance Period begins and will continue until the End of Product Warranty. After End of Product Warranty, the product reaches its End of Life date. After EOL date, a product becomes obsolete and is no longer improved, repaired, maintained or supported. The End of Life date is respectively 30th of June 2014 in North America and 30th of June 2015 for EMEA & APAC.

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    • How long will I be able to buy this product?

      The global End of Sales date will be the 30th of June 2013, which is the last time you will be able to place an order. When the EOS date is reached, products are no longer available for commercial sale and it will no longer be possible to place orders through Jabra. Please contact your local Jabra sales representative to check availability.

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    • How long will I be able to order spare parts?

      Accessories and spare parts will be available for sales until End of Life which is 31st of December 2014 in North America and 31st of December 2015 for EMEA & APAC.

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    • What other wireless solutions can you recommend?

      To comply with all user needs and requirements, Jabra offers a whole range of future-proof wireless office headsets. Please check out our wireless headsets solutions for offices at http://www.jabra.com/headsets-and-speakerphones/professional-products/office  and/or contact your local Jabra sales representative to find the exact solution that matches your needs.

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    • Why does this product have a limited supply?

      As a part of Jabra’s long-term audio communication strategy, we continuously aim to provide our users with the best possible future-proof solutions. As a part of this strategy the next generation of wireless headsets replaces the Jabra GN9300 Series.  New, more future-proof wireless solutions are already available. These are remarkably simple to install and even easier to use. 

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Download area
Download area

Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 379,4 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 1,2 MB Download
Serial Number Location English PDF 420,3 KB Download
Technical Specification English PDF 624,6 KB Download
User Manual English PDF 6,7 MB Download