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Video tutorials
Video tutorials

How to setup the Jabra GO™ 6430 headset

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to install and setup your Jabra GO 6430.

Video in English

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How to use the Jabra GO™ 6430

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use your Jabra GO 6430, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

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How to reset the Jabra GO™ 6430 headset

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to reset your Jabra GO 6430.

Video in English

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How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Troubleshooting
Troubleshooting
  • I cannot answer/end soft phone calls via the headset

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I put calls on hold or use call waiting on my Jabra wireless headset?

    You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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  • I cannot pair my Jabra GO 6430 with the USB Bluetooth adapter.

    ​Please follow below steps:

    1. Make sure that the headset is charged and in pairing mode
    2. Make sure that the adapter is in pairing mode.
    3. With the adapter attached to the PC, press and hold the multi-function button down for 2 seconds to put it in pairing mode. If in pairing mode, its LED is a constant blue color.
    4. If you are still having trouble, see the section called “Pairing the Adapter and Headset” in the User Manual for more information.

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  • How do I update firmware on my Jabra GO 6430 and LINK 350 USB adapter?

    A Jabra GO 6430 solution contains two devices that are firmware updated independently - the LINK 350 USB Bluetooth Adapter and the GO 6400 headset.

    To update the firmware of your Jabra GO 6430 solution you need to update the firmware in two steps, first you update the LINK 350 USB Bluetooth adapter firmware and then you update the GO 6400 headset firmware via the travel charger.

    Important: It is important that you update both the LINK 350 USB Bluetooth adapter firmware and the GO 6400 headset.

    To update the firmware in LINK 350 USB Bluetooth Adapter follow these steps:

    1. Plug the LINK 350 adapter into a USB port directly on your PC.
    2. Start the Jabra Firmware Updater by clicking on the Windows Start menu and select All Programs > Jabra > Jabra PC Suite > Jabra Firmware Updater. The wizard launches.
    3. On the first page of the firmware update wizard, you select Jabra LINK 350 in the drop-down list provided. Mark the checkbox "Check for firmware updates on www.jabra.com" Then click on Next and complete the remaining steps in the wizard.
    4. When your LINK 350 adapter has been firmware updated unplug it from your PC and continue with an update of the headset firmware using the same firmware file as you just used for the LINK 350 adapter.

    To update the firmware in Jabra GO 6400 headset follow these steps:

    1. Insert the GO 6400 headset into the travel charger and plug the USB cable from the travel charger into a USB port directly on your PC.
    2. Bring the headset into firmware update mode by double-tapping the MFB button on the headset (two quick taps with less than half a second between them) and make sure the LED on the headset turns pink.
    3. After the headset has been switched to firmware update mode you may see a "Found New Hardware Wizard" if you are running Windows XP. Complete the wizard using the default selections to install the driver required for a firmware update. See also DFU Driver installation.
    4. Start the Jabra Firmware Updater by clicking on the Windows Start menu and select All Programs > Jabra > Jabra PC Suite > Jabra Firmware Updater. The wizard launches.
    5. On the first page of the firmware update wizard, you select Jabra GO 6400 in the drop-down list provided. If the headset does not appear in the list verify that the headset is in firmware update mode (LED is flashing pink) and click the Refresh button. When you have selected Jabra GO 6400 click on Next.
    6. On page two of the wizard you select the same firmware file as you used when updating the LINK 350 firmware. Then click on Next and complete the remaining steps in the wizard.

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  • How do I recover my Jabra PRO 9400 or Jabra GO 6400 after a failed firmware update?

    ​If a firmware update is interrupted the firmware update will fail and the touch screen goes blank
    (plain white). The Jabra PRO 9450 will also light up white. The product can be recovered by following this procedure:

    1. Go to www.jabra.com/support and find the support product page for the product being used:


    2. Download the relevant firmware for the product used, to the desktop or somewhere else you can locate it afterwards:


    3. Once the firmware has been saved to the PC, open the Jabra Firmware updater and and uncheck the box "check for firmware updates on Jabra web server":


    4. Press "Browse" to find the file that has been saved to the PC:


    5. Select your local region from the dropdown menu:


    6. Click "Next":


    7. The device will now start updating
      Important: Remember not to interrupt the firmware update.

    8. To ensure the firmware update is successful we recommend that you do not use the computer at all.
      The update takes less than 5 minutes.

    9. After the firmware update has been successfully completed the headset base will reboot itself and
      be ready for use

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  • Do the Jabra PRO 9400 and Jabra GO 6400 series support Mac?

    ​Although Jabra PRO 9400 and Jabra GO 6400 do not officially support Mac, both products have been tested on Mac Book, OS 10.4.1. USB audio, TX/RX works fine, i.e. via Skype.

    The great thing is the auto-audio-link, so although you do not have EHS on Skype with a Mac, the audio link opens automatically when Skype call is initiated. As always on Mac, you manually have to change audio setting before the audio is handled correctly.

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FAQ - all questions

  • Audio

    • I cannot hear anything in my headset when using my Jabra GO 6430 with my mobile phone

      Please try the following steps: 

      1. Make sure the two devices have been paired and are in range. 
      2. Increase the speaker volume on the headset by sliding your finger along the touch-sensitive panel on the side of the headset.

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    • I experience a low microphone level on my Jabra GO 6400 headset in use with Cisco IP Communicator (CIPC) 7.3.1.

      To remedy this issue, we recommend upgrading the Jabra GO 6400 firmware to version 4.0.22 or later.

      Download the latest release of Jabra PC Suite

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    • I hear a low noise in my Jabra GO 6400 headset when there is silence at the other end.

      ​Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.

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    • My Jabra GO 6400 seems to have higher packet loss when using it with a Swyx IT 7.0.5 softphone.

      To remedy this issue, we recommend that you upgrade your Jabra GO 6400 to the version 3.27.15 or later.

      Download the latest release of Jabra PC Suite

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    • My Jabra GO 6400 device seems to unintentionally mute the MS Lync 2010 Client on my Windows Vista PC.

      ​We recommend upgrading the firmware to the latest version. You may access the latest version of Jabra GO 6400 Series firmware by following the link below.

      Download the latest release of Jabra PC Suite

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    • How do I mute my Jabra GO 6400 headset?

      1. To mute the Jabra GO 6400 while on a call, double tap the touch-panel.

      2. To unmute the Jabra GO 6400 while on a call, double tap the touch-panel again.

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  • Compatibility

    • Do the Jabra PRO 9400 and Jabra GO 6400 series support Mac?

      ​Although Jabra PRO 9400 and Jabra GO 6400 do not officially support Mac, both products have been tested on Mac Book, OS 10.4.1. USB audio, TX/RX works fine, i.e. via Skype.

      The great thing is the auto-audio-link, so although you do not have EHS on Skype with a Mac, the audio link opens automatically when Skype call is initiated. As always on Mac, you manually have to change audio setting before the audio is handled correctly.

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    • Does my Jabra GO 6400 headset work with a Bluetooth 4.0 device?

      ​Yes, the Jabra GO 6400 series headsets will work with a Bluetooth 4.0 device.

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Can I put calls on hold or use call waiting on my Jabra wireless headset?

      You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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    • Does the Jabra GO 6400 series support remote call control with Cisco IP Communicator (CIPC) without having the Jabra PC Suite installed?

      ​Yes, the Jabra GO 6400 series supports remote call control with CIPC without needing the Jabra PC Suite when used with CIPC version 7.0(3) or later.

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    • I am unable to charge my Jabra GO 6430 headset using the cradle.

      ​First make sure that there are no problems with the power supply and the contacts between the headset and cradle. If the issue persists after checking these areas, we recommend that you upgrade your Jabra GO 6430 to the latest version.

      Download the latest release of Jabra PC Suite 

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    • Does the Jabra GO 6400 series support A2DP?

      ​No, the Jabra GO 6400 series does not support A2DP.

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    • Does the Jabra GO 6400 series support voice dialing functionality?

      ​Yes, the Jabra GO 6400 supports voice dialing.

      Make sure  that the target phone on the Jabra GO 6400 base station is set to the mobile phone. This is done by pressing the mobile phone icon on the touchscreen. The mobile phone is in focus when it is presented in the foreground on the touchscreen.

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    • Does the Jabra GO 6430 headset support multi point connectivity, i.e. connectivity with two mobile phones at the same time?

      ​Yes, the Jabra GO 6430 supports multi point connectivity, where it is possible to connect up to two mobile phones at the same time.

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    • Can I take calls during the charging process?

      ​The Jabra GO™ 6400 Series headsets can be connected to mobile phones during charging and you can take a call while it charges; however the charger is not designed for both talking and charging at the same time.

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    • Is it possible to change the default Bluetooth pairing passcode from "0000" to another code on my Jabra GO 6400 headset?

      ​No, it is not posssible to change the default Bluetooth pairing passcode.

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    • Does the Jabra GO 6400 support remote call control when using it together with a 3CX softphone?

      ​Yes, the Jabra GO 6400 supports remote call control with a 3CX softphone via the Jabra PC Suite.

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    • Does the Jabra GO 6400 support remote call control when using it together with an Avaya softphone?

      ​Yes, the Jabra GO 6400 supports remote call control with an Avaya softphone via the Jabra PC Suite.

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    • I seem to have remote call control issues while using my Jabra GO 6400 with an IBM Sametime Softphone.

      ​To address this issue, we recommend installing the latest version of Jabra PC Suite.

      Download the latest release of Jabra PC Suite

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    • Is it possible to have remote call control with MS Lync when using my Jabra GO 6430 headset directly paired with a Bluetooth module on a PC (with Windows XP / Vista / Win 7 OS)?

      ​No, in order to have full remote call control support while using MS Lync, we recommend pairing the Jabra GO 6430 with a Jabra LINK 350 plugged into the PC.

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    • Does Jabra GO 6400 have fast charging?

      ​When charging a Jabra GO 6400 Series headset, charging time is: 80% after 25 min. and 100% after 50 min. 

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    • How do I enable/disable the feature which shows me my call status in Microsoft Lync?

      To show your call status in Microsoft Lync, you need to activate the Presence feature in Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center
      2. Select the View menu


       
      3. Select Device Service Window.


       
      4. Select the Preferences tab.


       
      5. Select the checkbox next to Allow update of presence status when a call is initiated.

       

      6. Click Apply and OK.

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  • Installation

    • I cannot pair my Jabra GO 6430 with the USB Bluetooth adapter.

      ​Please follow below steps:

      1. Make sure that the headset is charged and in pairing mode
      2. Make sure that the adapter is in pairing mode.
      3. With the adapter attached to the PC, press and hold the multi-function button down for 2 seconds to put it in pairing mode. If in pairing mode, its LED is a constant blue color.
      4. If you are still having trouble, see the section called “Pairing the Adapter and Headset” in the User Manual for more information.

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    • How do I update firmware on my Jabra GO 6430 and LINK 350 USB adapter?

      A Jabra GO 6430 solution contains two devices that are firmware updated independently - the LINK 350 USB Bluetooth Adapter and the GO 6400 headset.

      To update the firmware of your Jabra GO 6430 solution you need to update the firmware in two steps, first you update the LINK 350 USB Bluetooth adapter firmware and then you update the GO 6400 headset firmware via the travel charger.

      Important: It is important that you update both the LINK 350 USB Bluetooth adapter firmware and the GO 6400 headset.

      To update the firmware in LINK 350 USB Bluetooth Adapter follow these steps:

      1. Plug the LINK 350 adapter into a USB port directly on your PC.
      2. Start the Jabra Firmware Updater by clicking on the Windows Start menu and select All Programs > Jabra > Jabra PC Suite > Jabra Firmware Updater. The wizard launches.
      3. On the first page of the firmware update wizard, you select Jabra LINK 350 in the drop-down list provided. Mark the checkbox "Check for firmware updates on www.jabra.com" Then click on Next and complete the remaining steps in the wizard.
      4. When your LINK 350 adapter has been firmware updated unplug it from your PC and continue with an update of the headset firmware using the same firmware file as you just used for the LINK 350 adapter.

      To update the firmware in Jabra GO 6400 headset follow these steps:

      1. Insert the GO 6400 headset into the travel charger and plug the USB cable from the travel charger into a USB port directly on your PC.
      2. Bring the headset into firmware update mode by double-tapping the MFB button on the headset (two quick taps with less than half a second between them) and make sure the LED on the headset turns pink.
      3. After the headset has been switched to firmware update mode you may see a "Found New Hardware Wizard" if you are running Windows XP. Complete the wizard using the default selections to install the driver required for a firmware update. See also DFU Driver installation.
      4. Start the Jabra Firmware Updater by clicking on the Windows Start menu and select All Programs > Jabra > Jabra PC Suite > Jabra Firmware Updater. The wizard launches.
      5. On the first page of the firmware update wizard, you select Jabra GO 6400 in the drop-down list provided. If the headset does not appear in the list verify that the headset is in firmware update mode (LED is flashing pink) and click the Refresh button. When you have selected Jabra GO 6400 click on Next.
      6. On page two of the wizard you select the same firmware file as you used when updating the LINK 350 firmware. Then click on Next and complete the remaining steps in the wizard.

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    • How do I recover my Jabra PRO 9400 or Jabra GO 6400 after a failed firmware update?

      ​If a firmware update is interrupted the firmware update will fail and the touch screen goes blank
      (plain white). The Jabra PRO 9450 will also light up white. The product can be recovered by following this procedure:

      1. Go to www.jabra.com/support and find the support product page for the product being used:


      2. Download the relevant firmware for the product used, to the desktop or somewhere else you can locate it afterwards:


      3. Once the firmware has been saved to the PC, open the Jabra Firmware updater and and uncheck the box "check for firmware updates on Jabra web server":


      4. Press "Browse" to find the file that has been saved to the PC:


      5. Select your local region from the dropdown menu:


      6. Click "Next":


      7. The device will now start updating
        Important: Remember not to interrupt the firmware update.

      8. To ensure the firmware update is successful we recommend that you do not use the computer at all.
        The update takes less than 5 minutes.

      9. After the firmware update has been successfully completed the headset base will reboot itself and
        be ready for use

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    • How do I get Microsoft Communicator and audio streaming to play together on my Jabra GO 6400 Series headset?

      ​It is possible to program your Microsoft Communicator, (pause media player only), so it does not need to be done manually. Go to your Microsoft Communicator: Options -> general -> pause windows media player for calls, video calls and conferences.    

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    • Is it possible to upgrade the firmware on my Jabra GO 6400?

      ​Yes, it is possible to upgrade firmware on the Jabra GO 6400. The procedure is described in the article below:

      Download PDF

      Download the latest release of the Jabra PC Suite

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    • How to connect and use my Jabra GO 6430 with AVAYA one-X Communicator

      | Connection and configuration

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Dock the headset into the travel charger. Plug the travel charger into either AC power or USB power. Allow to charge for at least 10 minutes.
      3. Install the Jabra LINK 350 USB dongle directly into your laptop or desktop computer.
      4. Press and hold the multifunction button on the USB dongle until the light shows steady blue.
      5. Remove the headset from the travel charger. Press and hold the multifunction button until the light shows steady blue.
      6. Wait until the USB dongle light returns to green.
      7. Start up one-X Communicator.
      8. In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.


      9. Under Devices and Services, select the Audio option.
      10. Under Microphone, select the Jabra GN9330 USB from the drop down menu.
      11. Under Speaker, select the Jabra GN9330 USB from the drop down menu.

      gerneral settings

      12. When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset to answer the call.


      Option 2: Click the green handset on the call notification pop-up on your screen.
      incoming calls

      Option 3: If you are unavailable, you can click the red handset to ignore the call.
      incoming calls

      Adjust audio:
      To increase the listening volume, slide up the Volume touch sensor.


      To decrease the listening volume, slide down the Volume touch sensor.


      To mute or unmute the microphone, double-tap the Volume touch sensor.

       

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    • How to connect and use my Jabra GO 6430 with Cisco Communicator for Windows

      | Connection and configuration

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Dock the headset into the travel charger. Plug the travel charger into either AC power or USB power. Allow to charge for at least 10 minutes.
      3. Install the Jabra LINK 350 USB dongle directly into your laptop or desktop computer.
      4. Press and hold the multifunction button on the USB dongle until the light shows steady blue.
      5. Remove the headset from the travel charger. Press and hold the multifunction button until the light shows steady blue.
      6. Wait until the USB dongle light returns to green.
      7. Start up IP Communicator.
      8. In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.


      9. To continue to the wizard, click Next.
      10. Under Headset, select the Jabra LINK 350 from the drop down menu.
      11. Under Speakerphone, select the Jabra LINK 350 from the drop down menu.
      12. Under Handset, select the Jabra LINK 350 from the drop down menu.
      13. Under Ringer, select the Jabra LINK 350 from the drop down menu.
      14. To continue, click Next.
      headset from wizard

      15. To test listening audio click Play, then Next.
      16. To test microphone volume click Test, then Next.
      mic test

      17. When complete, click Finish.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call
      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset to answer the call.

      Option 2: Click the headset icon on the call window.
      headset on call window

      Adjust audio:

      To increase or decrease the listening volume, slide up the Volume touch sensor.



      To mute or unmute the microphone, double-tap the Volume touch sensor.

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    • How to connect and use my Jabra GO 6430 with Microsoft Lync for Windows

      |Connection and configuration

      1. Dock the headset into the travel charger. Plug the travel charger into either AC power or USB power. Allow to charge for at least 10 minutes.
      2. Install the Jabra LINK 350 USB dongle directly into your laptop or desktop computer.
      3. Press and hold the multifunction button on the USB dongle until the light shows steady blue.
      4. Remove the headset from the travel charger. Press and hold the multifunction button until the light shows steady blue.
      5. Wait until the USB dongle light returns to green.
      6. Start up Lync.
      7. In the Lync main window, click Tools and choose Audio Device Settings.
      8. Select the Tools option.
      9. Select Audio Device Settings.



      10. Under Audio device, select the Jabra LINK 350 OC from the drop down menu.



      11. To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      12. When you have finished, click OK.

      Important
      : If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      |Usage
      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.
      Option 1: Press the Answer button on the headset to answer the call.

      Option 2: Click Accept on the call notification pop-up on your screen.



      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.

      Adjust audio:
      To increase the listening volume, slide up the Volume touch sensor.
      To decrease the listening volume, slide down the Volume touch sensor.



      To mute or unmute the microphone, double-tap the Volume touch sensor.








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    • How to connect and use my Jabra GO 6430 with Skype for Windows

      |Connection and configuration

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Dock the headset into the travel charger. Plug the travel charger into either AC power or USB power. Allow to charge for at least 10 minutes.
      3. Install the Jabra LINK 350 USB dongle directly into your laptop or desktop computer.
      4. Press and hold the multifunction button on the USB dongle until the light shows steady blue.
      5. Remove the headset from the travel charger. Press and hold the multifunction button until the light shows steady blue.
      6. Wait until the USB dongle light returns to green.
      7. Start up Skype.
      8. In the Skype main window, click Tools and choose Options.

      skype tools options

      9. Under General, select the Audio settings option.
      10. Next to Microphone, select the Jabra LINK 350 USB from the drop down menu.
      11. Next to Speakers, select the Jabra LINK 350 USB from the drop down menu.
      12. Next to Ringing, select the Jabra LINK 350 USB from the drop down menu.



      13. When you have finished, click Save.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      |Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset to answer the call.

      Option 2: Click Answer on the call notification pop-up on your screen.
      call notification popup

      Option 3: If you are unavailable, you can click Decline.

      Adjust audio:

      To increase the listening volume, slide up the Volume touch sensor.

      To decrease the listening volume, slide down the Volume touch sensor.


      To mute or unmute the microphone, double-tap the Volume touch sensor.



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    • Why does my Jabra GO6430 not work with my softphone / mobile phone?

      ​Please follow below steps:

      1. Make sure the headset is charged. The LED is a constant green when fully charged.
      2. Make sure you are within range of the USB Bluetooth adapter or mobile phone.
      3. The adapter/mobile phone and the headset may no longer be paired. Please re-pair according to instructions in the product manual

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    • Why will my headset not pair with my mobile phone?

      ​Please try the following steps:

      1. Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the multi-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairing mode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If it is red, that means the headset needs to charge.
      2. Make sure that Bluetooth is active on your mobile phone and put it into Bluetooth pairing mode. The exact procedure for doing this varies according to brand and model. See your user manual for details.
      3. Remember that the headset identifies itself as “Jabra GO™ 6400” — you need to find and select this on your phone. You might also be prompted to enter the pass code “0000” (four zeros) to accept pairing.
      4. If you are still having trouble, see the section called “Pairing the Headset with your mobile phone” in the user manual for more information.

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    • How do I connect my headset with a Polycom IP 320, IP 321, IP 330, IP 331, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650 or VVX 1500 so it I can answer and hang up the call electronically?

      Requirements
      Jabra Pro 9450 Midi, Pro 9450 Flex or Pro 9450 Flex Duo with latest firmware.
      Jabra Link 14201-17.
      Jabra 8800-00-75 for Polycom IP 320, IP 321, IP 330 or IP 331 only.

      In combination with one of the following phones
      SoundPoint IP phones running SIP software v 3.0 or later and BootROM 4.1.0 or later.
      Polycom IP 321, IP 331 running SIP software v3.1.2 rev. C or later.
      Polycom IP335 running SIP software v3.1.2 rev. B or later.
      VVX 1500 running SIP software v3.1.2 rev. B or later and BootROM 4.1.2 or later.


      Please follow these steps:

      1. Plug one end of the EHS adapter or cable into the serial port on the back of your phone
      2. Plug the other end into the Jabra device base socket marked AUX
      3. Connect the headset’s RJ-9 connector to the Jabra device base marked with a Phone icon and the other end on the back of the phone marked with a Headset icon (use cord 8800-00-75 for SoundPoint IP phone models 320, 321, 330 or 331)

       

      Automatic configuration

      1. Remove the lid.



      2. Set the phone set-up switch to position A



      3. Have someone call this phone and wait at least 10 seconds before answering. The appropriate EHS mode will be set automatically.
      4. Place a test call to a colleague and set the volume adjustment appropriately for your microphone audio level.

       

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Accessories

    • What is the type and capacity of the battery used in the Jabra GO 6400 series headset?

      ​The battery used in the Jabra GO 6400 headset is a Lithium Ion with a capacity of 125 mA/h.

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    • My headband / earhook / neckband is broken. How do I get a new one?

      ​Simply contact your local Jabra supplier and place an order. You can find the part numbers in the section called “Optional Accessories” in the User Manual.

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • Does the Jabra GO 6400 support Bluetooth 2.1 + Enhanced Data Rate (EDR)?

      ​Yes, the Jabra GO 6400 supports Bluetooth 2.1 with EDR.

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    • Does Wi-Fi interfere with Jabra GO 6430 if you have them in the same place?

      No, the Jabra GO 6430 uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality only the free channels are used.

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    • What is the range on my Jabra GO 6430?

      ​The Jabra GO 6430 headset supports the following maximum ranges:

      • When talking through the Jabra LINK 350 Bluetooth Adapter (softphone): up to 100m*
      • When talking on (most) mobile phones: up to 25m*

      *In practice you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. Also, if your headset is in power save mode, the range is slightly reduced. The sound in your headset will slowly deteriorate as you move farther from the softphone or mobile phone. Move back into range and sound quality is restored. If you move all the way out of range while talking, you will lose all sound.  

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    • How do I adjust the wireless range on my Jabra GO 6430?

      To adjust the wireless range on a Jabra GO 6430, a connection to a Jabra LINK 350 is required.

      The device must have firmware version 4.6.5 installed to use this feature.

      Download and use Jabra PC Suite to install the latest firmware and adjust settings. (Please hyper link this to http://www.jabra.com/jabrapcsuitedownload)

      When you adjust the wireless range, you have the following options:

      Wireless range set to Normal: Normal power mode, and up to 100 meters/300 Feet of range. (Default setting)
      Wireless range set to Low: Low power mode, and up to 30 meters/90 Feet of range.
      Wireless range set to Very low: Very low power mode, and up to 10 meters/30 Feet of range.

      | From Jabra PC Suite

      1. Open Jabra PC Suite

      2. In the bottom of the headset tab, you will see the wireless range slider.


      3. Choose the desired range.Click Apply and then OK.

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    • How does the Intellitone setting work on my headset?

      How are the 0-4 hours defined? Does it average out the sound or does it just stop the peaks at certain levels?

      According to the EC standards the SPL (Sound Pressure Level) during a full working day (8h) should be less than 85 dBA. For the Jabra PRO and GO products  this realized by having an Auto Volume algorithm running in IntelliTone Level 1-3 (4). In Level 3 the SPL is set such that it will not exceed 85 dBA.

      Depending on your volume setting the Auto Volume function will regulate the received Audio (a.k.a. RX) so that the long term average speech energy is constant. At highest volume step, this target level will be approx. 85 dBA. For Level 1 and 2 where a lower amount of hours can be specified the target level is adjusted according to how much the user is exposed during this period. For example to fulfill the 85 dBA over a 8 hours working day corresponds to 3 dB higher level over a 4 hours duration. In this case the SPL can be set higher for setting 1 (0-4 hours) and Level 2 (4-8 hours) and still comply with the 85 dBA requirement.

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  • Other

    • How much talk time do I have left on my Jabra GO 6400 Series headset once the low battery indicator starts on the headset?

      You have approximately 10 minutes of talk time remaining once the low battery indicator starts.

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    • What is the talk time of my Jabra GO 6400 headset?

      ​Up to 6 hours. The talk time depends on the device with which the headset is connected.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware General 7/30/2013 4.6 3,5 MB Download
Service Pack 1 for Value Pack 3
 
Release Date: 30/07/2013
Software Release No.: 4.6.5

 
New features
•Jabra GO 6470: Hot-desking feature
•Range control feature to enhance density performance and wireless security level
 
Enhancements
•General stability improvements

Important information for Jabra GO 6470 (Only concerning Windows XP)
Due to instability issues when performing a firmware update of Jabra GO 6470 on Windows XP, please ensure the following in order to minimize the risk of failure:

If you need to update firmware on Windows XP make sure the Jabra GO 6470 is connected directly to a USB port on the PC itself.

Jabra PC Suite
To get the best user experience when updating Jabra GO 6400 Series use the latest version of Jabra PC Suite is available at www.Jabra.com/pcsuite 
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 2,5 MB Download
Brochure PDF 2,2 MB Download
Datasheet English PDF 486,8 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 6 MB Download
Serial Number Location English PDF 347,7 KB Download
Technical Specification English PDF 583,5 KB Download
User Manual PDF 2,7 MB Download
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