Don’t let wires hold you back. Get the ultimate workout with Jabra’s wireless sport earbuds that are sweat- and weatherproof.
Our headsets are designed for comfortable all-day wear. Get clear, noise-free conversations. Choose from many different wearing styles.
Stay connected on the road. Talk hands-free in the car without compromising your safety
Take your music anywhere with our music range. Our wireless headphones and speakers are made to move and intuitive to use.
Please enter your e-mail address below and we will send a new password to you.
Your email is not recognized, please check your email and try again. If you continue to experience issues please contact Jabra for support.
We have sent you an e-mail with your new password to
Choose the Jabra Service you want to use
In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English
Thank you for your feedback
If you need technical assistance, please click here for contact information.
Please select one of the options below:
How can we make this more useful for you?
Wrong email format
If you provide your email address, we may contact you for further feedback.
Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to install and setup your Jabra GO 6430.
Video in English
Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use your Jabra GO 6430, including controlling functionalities such as answer, mute, volume control, and end calls.
Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to reset your Jabra GO 6430.
Use the following steps:
See the section “Pairing the Adapter and Headset” in the User Manual for more information.
There is approximately 10 minutes of talk time remaining when the low battery indicator starts.
No, the Jabra GO 6400 series does not support A2DP.
You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.
For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.
To set your softphone as the preferred softphone in Jabra Direct, follow these steps:
Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.
Jabra Direct will try to set the default softphone automatically. To change to Avaya One-X Communicator manually, follow these steps:
Note: Make sure your softphone is active and logged in so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.
Jabra Direct will try to set the default softphone automatically. To change to Cisco IP Communicator manually, follow these steps:
Note: Make sure your softphone is active and logged on, so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.
Jabra Direct will try to set the default softphone automatically. To change to Skype, follow these steps:
Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.
Follow these steps:
Note: Make sure your softphone is active and logged in for Jabra Direct to show it is available and ready. See a list of compatible softphones on www.jabra.com/direct.
Important: When the Avaya Communicator for Microsoft Lync 2013 Integration is installed, Microsoft Lync 2013 call controls do not work.
Jabra Direct will try to set the default softphone automatically. To change to IBM Sametime, follow these steps:
Note: Make sure your softphone is active and logged in, so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.
You can define this setting by following these steps:
Jabra Direct will try to set the default softphone automatically. To manually change the softphone to Microsoft Skype for Business, follow these steps:
Note: Make sure your softphone is active and logged in, so it is available in Jabra Direct. See a full list of compatible softphones on www.jabra.com/direct.
To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.
Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.
You must manually define the setting for the default audio device in Windows. Follow these steps:
Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:
To find the firmware version of your headset, follow these steps:
You can change the audio protection level in Jabra Direct using the following steps:
1. Open Jabra Direct.
2. Click Settings.
3. Scroll down to Audio protection (IntelliTone) and select the level to use.
4. Click Apply.
To adjust the wireless range on your Jabra Go 6430, you need to be connected to your PC using a Jabra Link 350 adapter. Then you can adjust the settings in Jabra Direct by following these steps:
Up to 100m/300 feet
Up to 30m/90 feet
Up to 10m/30 feet
Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.
Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.
To check for new firmware, follow these steps:
Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.
To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:
Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.
When you are on a call, follow these steps:
Note: Your Skype for Business client needs to support outgoing calls for this feature to work.
When you are on a call, use the following steps:
Note: Your Lync client needs to support outgoing calls for this feature to work. Also, make sure your headset is paired with your mobile phone.
The Jabra GO 6400 Series headset has the following charging times from a wall socket:
There is up to 6 hours of talk time. It depends on the device with which the headset is connected.
According to EC (European Commission) standards, the SPL (Sound Pressure Level) during a full working day of 8 hours should be less than 85 dBA. The Jabra Pro and Jabra Go headsets comply with this standard by using an Auto Volume algorithm running in IntelliTone levels 1-4. In level 3, the SPL does not exceed 85 dBA.
Depending on your volume setting, the Auto Volume function regulates the incoming audio, so that long-term, average speech energy is constant. At the highest volume setting, this target level is approximately 85 dBA.
For levels 1 and 2, where fewer hours are specified, the target level is adjusted according to how much the user is exposed during this period. For example, reaching the 85 dBA over an 8 hour working day, corresponds to an additional 3 dB over a 4 hour period. In this case, the SPL can be set higher for level 1 (0-4 hours) and level 2 (4-8 hours) and still comply with the 85 dBA requirement.
The Jabra Go 6400 series headsets support the following maximum ranges:
* In practice, you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. In addition, if your headset is in power save mode, the range is slightly reduced. When you move away from the Bluetooth partner, the sound quality in your headset slowly deteriorates, but it is restored when you move back into range. The sound is lost if you move completely out of the given range.
** Only supported by Jabra Go 6470.
These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:
If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.
Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the user against sudden, loud sound spikes.
Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, even though lower sounds can damage the hearing. All Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).
The Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU. Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.
New features and enhancements:
Improved softphone integration for:
Improved Jabra audio device support for:
System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet