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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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How to setup the Jabra GO™ 6430 headset

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to install and setup your Jabra GO 6430.

Video in English

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How to use the Jabra GO™ 6430

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use your Jabra GO 6430, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

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How to reset the Jabra GO™ 6430 headset

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to reset your Jabra GO 6430.

Video in English

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Troubleshooting
Troubleshooting
  • I cannot answer/end soft phone calls via the headset

    1. In this section options for specific devices are shown

      • Soft Phone

        1. Check that your settings in your soft phone is set up to handle the Jabra headset and supports answer/end functionality.

          If you are not sure if your soft phone is supported or you do not know how to set this up, please contact the relevant people responsible for the telephony within your company.
  • I have distorted speaker sound

    1. This could be because the speaker volume setting is too high

      Adjust the volume accordingly down on your mobile phone, soft phone and/or on the headset, until your find a lower, but better setting. WBT_62.JPG
  • I have no sound at all in my headset

    1. Make sure your headset is fully charged

      Charge time is up to 2 hours.
      WBT_64.JPG
    2. Make sure that your headset is turned on

      WBT_63.JPG
    3. Show options for my device type

      • Soft Phone

        1. Always connect your Jabra USB adapter directly into the computer

          If it still does not work, try another(direct) USB port in the PC.

          Do not connect via a USB HUB or similar.

        2. Make sure that you have established a link between the headset and the USB adapter

          The link is established when the LED on the USB adapter is flashing blue.
          WBT_68.JPG
        3. Check the soft phone audio settings and make sure that the USB adapter is choosen as default sound device

        4. Check the soft phone speaker volume setting and make sure it is not muted or turned all the way down

        5. Check your Windows Sound Control Panel audio settings and make sure that the USB adapter is choosen as default sound device

        6. Check that your PC speaker mute button is not muted

        7. Try to re-pair your headset with the USB adapter

          Procedure:

          1. Press and hold the answer/end button on the headset until a constant blue light appears.
            WBT_65.JPG
          2. Press and hold the pairing button on the USB adapter until a constant blue light appears. Wait until both devices goes back to normal operation mode.
            WBT_66.JPG
      • Mobile Phone

        1. Check that Bluetooth is activated on the mobile phone, and there is an active connection between the headset and the mobile phone


        2. Try to re-pair your headset and mobile phone

          Procedure:

          1. Press and hold the answer/end button on the headset until a constant blue light appears.
            WBT_65.JPG
          2. Find the Bluetooth menu on your mobile phone. Follow the instructions for the mobile phone on how to pair a headset with the mobile phone.
            WBT_59.JPG
  • I have trouble hearing people

    1. Turn up the speaker volume on the headset

      WBT_61.JPG
    2. In this section options for specific devices are shown

      • Soft Phone

        1. Turn up the speaker volume on the soft phone

        2. Turn up the speaker volume on the PC

      • Mobile Phone

        1. Turn up the speaker volume on the mobile phone

  • People cannot hear me at all

    1. Make sure that the microphone mute button on the headset is not activated

      WBT_60.JPG
    2. In this section options for specific devices are shown

      • Soft Phone

        1. Make sure that the microphone mute button is not activated on the soft phone

      • Mobile Phone

        1. Make sure that the microphone mute button is not activated on the mobile phone

  • People have trouble hearing me

    1. Make sure that the microphone boom arm is directed down towards your mouth

      WBT_58.JPG
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I put calls on hold or use call waiting on my Jabra wireless headset?

    You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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  • I cannot pair my Jabra GO 6430 with the USB Bluetooth adapter.

    ​Please follow below steps:

    1. Make sure that the headset is charged and in pairing mode
    2. Make sure that the adapter is in pairing mode.
    3. With the adapter attached to the PC, press and hold the multi-function button down for 2 seconds to put it in pairing mode. If in pairing mode, its LED is a constant blue color.
    4. If you are still having trouble, see the section called “Pairing the Adapter and Headset” in the User Manual for more information.

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  • How do I recover my Jabra PRO 9400 or Jabra GO 6400 after a failed firmware update?

    ​If a firmware update is interrupted the firmware update will fail and the touch screen goes blank
    (plain white). The Jabra PRO 9450 will also light up white. The product can be recovered by following this procedure:

    1. Go to www.jabra.com/support and find the support product page for the product being used:


    2. Download the relevant firmware for the product used, to the desktop or somewhere else you can locate it afterwards:


    3. Once the firmware has been saved to the PC, open the Jabra Firmware updater and and uncheck the box "check for firmware updates on Jabra web server":


    4. Press "Browse" to find the file that has been saved to the PC:


    5. Select your local region from the dropdown menu:


    6. Click "Next":


    7. The device will now start updating
      Important: Remember not to interrupt the firmware update.

    8. To ensure the firmware update is successful we recommend that you do not use the computer at all.
      The update takes less than 5 minutes.

    9. After the firmware update has been successfully completed the headset base will reboot itself and
      be ready for use

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  • Do the Jabra PRO 9400 and Jabra GO 6400 series support Mac?

    ​Although Jabra PRO 9400 and Jabra GO 6400 do not officially support Mac, both products have been tested on Mac Book, OS 10.4.1. USB audio, TX/RX works fine, i.e. via Skype.

    The great thing is the auto-audio-link, so although you do not have EHS on Skype with a Mac, the audio link opens automatically when Skype call is initiated. As always on Mac, you manually have to change audio setting before the audio is handled correctly.

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  • I cannot hear anything in my headset when using my Jabra GO 6430 with my mobile phone

    Please try the following steps: 

    1. Make sure the two devices have been paired and are in range. 
    2. Increase the speaker volume on the headset by sliding your finger along the touch-sensitive panel on the side of the headset.

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FAQ - all questions

  • Audio

    • I cannot hear anything in my headset when using my Jabra GO 6430 with my mobile phone

      Please try the following steps: 

      1. Make sure the two devices have been paired and are in range. 
      2. Increase the speaker volume on the headset by sliding your finger along the touch-sensitive panel on the side of the headset.

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    • I hear a low noise in my Jabra GO 6400 headset when there is silence at the other end.

      ​Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.

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    • How do I transfer my call from Microsoft Lync 2013 to my mobile phone?

      When on a call, follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headset is connected through Bluetooth to your mobile phone


      1. Mouse over the phone button


      2. Click on Transfer Call


      A. Click on Mobile under “My Numbers” to transfer the call to the Mobile number attached to your Lync account


      B. Or, if your mobile number is not entered in Lync, click on Another Person or Number under “Other Options”


      Type the number click on OK


      4. Accept the incoming call on your mobile phone.

      Last updated: 20-10-14

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    • How do I transfer my call from Microsoft Lync for Mac 2011 to my mobile phone?

      When on a call follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headsetconnected through Bluetooth to your mobile phone

      1. Click on the Transfer Call button






      2. Click on Other Person or Number…



      3. In the search box enter the phone number you want to transfer the call to
      4. Click OK



      5. Accept the incoming call on your mobile phone.

      Last updated: 29-08-14

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    • How do I mute my Jabra GO 6400 headset?

      1. To mute the Jabra GO 6400 while on a call, double tap the touch-panel.

      2. To unmute the Jabra GO 6400 while on a call, double tap the touch-panel again.

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  • Compatibility

    • Do the Jabra PRO 9400 and Jabra GO 6400 series support Mac?

      ​Although Jabra PRO 9400 and Jabra GO 6400 do not officially support Mac, both products have been tested on Mac Book, OS 10.4.1. USB audio, TX/RX works fine, i.e. via Skype.

      The great thing is the auto-audio-link, so although you do not have EHS on Skype with a Mac, the audio link opens automatically when Skype call is initiated. As always on Mac, you manually have to change audio setting before the audio is handled correctly.

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    • Does my Jabra GO 6400 headset work with a Bluetooth 4.0 device?

      ​Yes, the Jabra GO 6400 series headsets will work with a Bluetooth 4.0 device.

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  • Features

    • Can I put calls on hold or use call waiting on my Jabra wireless headset?

      You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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    • Does the Jabra GO 6400 series support A2DP?

      ​No, the Jabra GO 6400 series does not support A2DP.

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    • Does the Jabra GO 6400 series support voice dialing functionality?

      ​Yes, the Jabra GO 6400 supports voice dialing.

      Make sure  that the target phone on the Jabra GO 6400 base station is set to the mobile phone. This is done by pressing the mobile phone icon on the touchscreen. The mobile phone is in focus when it is presented in the foreground on the touchscreen.

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    • Does the Jabra GO 6430 headset support multi point connectivity, i.e. connectivity with two mobile phones at the same time?

      ​Yes, the Jabra GO 6430 supports multi point connectivity, where it is possible to connect up to two mobile phones at the same time.

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    • Can I take calls during the charging process?

      ​The Jabra GO™ 6400 Series headsets can be connected to mobile phones during charging and you can take a call while it charges; however the charger is not designed for both talking and charging at the same time.

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    • Is it possible to change the default Bluetooth pairing passcode from "0000" to another code on my Jabra GO 6400 headset?

      ​No, it is not posssible to change the default Bluetooth pairing passcode.

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    • Why can I not Answer/end calls on my softphone e.g. Skype directly on my Jabra Device?

      Requirements

      To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.

      Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
      In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.

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    • Is it possible to have remote call control with MS Lync when using my Jabra GO 6430 headset directly paired with a Bluetooth module on a PC (with Windows XP / Vista / Win 7 OS)?

      ​No, in order to have full remote call control support while using MS Lync, we recommend pairing the Jabra GO 6430 with a Jabra LINK 350 plugged into the PC.

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    • Does Jabra GO 6400 have fast charging?

      ​When charging a Jabra GO 6400 Series headset, charging time is: 80% after 25 min. and 100% after 50 min. 

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    • How do I enable/disable Jabra Direct to update the presence in my Softphone?

      Requirements

      You can enable or disable this feature in General settings.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on General settings.
      4. In Update presence in softphones, choose On or Off.



      Note: Your softphone needs to support the integration from Jabra Direct for the presence feature to work.

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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  • Installation

    • I cannot pair my Jabra GO 6430 with the USB Bluetooth adapter.

      ​Please follow below steps:

      1. Make sure that the headset is charged and in pairing mode
      2. Make sure that the adapter is in pairing mode.
      3. With the adapter attached to the PC, press and hold the multi-function button down for 2 seconds to put it in pairing mode. If in pairing mode, its LED is a constant blue color.
      4. If you are still having trouble, see the section called “Pairing the Adapter and Headset” in the User Manual for more information.

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    • How do I recover my Jabra PRO 9400 or Jabra GO 6400 after a failed firmware update?

      ​If a firmware update is interrupted the firmware update will fail and the touch screen goes blank
      (plain white). The Jabra PRO 9450 will also light up white. The product can be recovered by following this procedure:

      1. Go to www.jabra.com/support and find the support product page for the product being used:


      2. Download the relevant firmware for the product used, to the desktop or somewhere else you can locate it afterwards:


      3. Once the firmware has been saved to the PC, open the Jabra Firmware updater and and uncheck the box "check for firmware updates on Jabra web server":


      4. Press "Browse" to find the file that has been saved to the PC:


      5. Select your local region from the dropdown menu:


      6. Click "Next":


      7. The device will now start updating
        Important: Remember not to interrupt the firmware update.

      8. To ensure the firmware update is successful we recommend that you do not use the computer at all.
        The update takes less than 5 minutes.

      9. After the firmware update has been successfully completed the headset base will reboot itself and
        be ready for use

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    • How do I get Microsoft Communicator and audio streaming to play together on my Jabra GO 6400 Series headset?

      ​It is possible to program your Microsoft Communicator, (pause media player only), so it does not need to be done manually. Go to your Microsoft Communicator: Options -> general -> pause windows media player for calls, video calls and conferences.    

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    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How to connect and use my Jabra GO 6430 with Microsoft Lync for Windows

      |Connection and configuration

      1. Dock the headset into the travel charger. Plug the travel charger into either AC power or USB power. Allow to charge for at least 10 minutes.
      2. Install the Jabra LINK 350 USB dongle directly into your laptop or desktop computer.
      3. Press and hold the multifunction button on the USB dongle until the light shows steady blue.
      4. Remove the headset from the travel charger. Press and hold the multifunction button until the light shows steady blue.
      5. Wait until the USB dongle light returns to green.
      6. Start up Lync.
      7. In the Lync main window, click Tools and choose Audio Device Settings.
      8. Select the Tools option.
      9. Select Audio Device Settings.



      10. Under Audio device, select the Jabra LINK 350 OC from the drop down menu.



      11. To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      12. When you have finished, click OK.

      Important
      : If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      |Usage
      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.
      Option 1: Press the Answer button on the headset to answer the call.

      Option 2: Click Accept on the call notification pop-up on your screen.



      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.

      Adjust audio:
      To increase the listening volume, slide up the Volume touch sensor.
      To decrease the listening volume, slide down the Volume touch sensor.



      To mute or unmute the microphone, double-tap the Volume touch sensor.








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    • Why does my Jabra GO6430 not work with my softphone / mobile phone?

      ​Please follow below steps:

      1. Make sure the headset is charged. The LED is a constant green when fully charged.
      2. Make sure you are within range of the USB Bluetooth adapter or mobile phone.
      3. The adapter/mobile phone and the headset may no longer be paired. Please re-pair according to instructions in the product manual

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    • Why will my headset not pair with my mobile phone?

      ​Please try the following steps:

      1. Make sure that the headset is charged and in pairing mode. If the headset is already turned on, use the multi-function button to turn it off (press and hold down for 4 seconds), then turn it back on in pairing mode (press and hold for 4 seconds). In pairing mode, its LED should be a constant blue color. If it is red, that means the headset needs to charge.
      2. Make sure that Bluetooth is active on your mobile phone and put it into Bluetooth pairing mode. The exact procedure for doing this varies according to brand and model. See your user manual for details.
      3. Remember that the headset identifies itself as “Jabra GO™ 6400” — you need to find and select this on your phone. You might also be prompted to enter the pass code “0000” (four zeros) to accept pairing.
      4. If you are still having trouble, see the section called “Pairing the Headset with your mobile phone” in the user manual for more information.

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    • Why is my MS Lync optimized not the default headset in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually, please follow these steps:

      1. Skype must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.

       

      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      7. Startup Skype.
      8. Select Tools and choose Options.



      9. Under General, select the Audio settings option.
      10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      11. When done, click Save.
      12. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I update the firmware on my Jabra Device?

      Requirements

      To check for firmware and update your Jabra Device you need to have Jabra Direct installed.

      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      Please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.

       

      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button and when the download is done click on the Next button.

       

      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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  • Accessories

    • What is the type and capacity of the battery used in the Jabra GO 6400 series headset?

      ​The battery used in the Jabra GO 6400 headset is a Lithium Ion with a capacity of 125 mA/h.

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    • My headband / earhook / neckband is broken. How do I get a new one?

      ​Simply contact your local Jabra supplier and place an order. You can find the part numbers in the section called “Optional Accessories” in the User Manual.

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  • Technologies

    • Does the Jabra GO 6400 support Bluetooth 2.1 + Enhanced Data Rate (EDR)?

      ​Yes, the Jabra GO 6400 supports Bluetooth 2.1 with EDR.

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    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • What is the range on my Jabra GO 6430?

      ​The Jabra GO 6430 headset supports the following maximum ranges:

      • When talking through the Jabra LINK 350 Bluetooth Adapter (softphone): up to 100m*
      • When talking on (most) mobile phones: up to 25m*

      *In practice you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. Also, if your headset is in power save mode, the range is slightly reduced. The sound in your headset will slowly deteriorate as you move farther from the softphone or mobile phone. Move back into range and sound quality is restored. If you move all the way out of range while talking, you will lose all sound.  

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    • Does Wi-Fi interfere with Jabra GO 6430 if you have them in the same place?

      No, the Jabra GO 6430 uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality only the free channels are used.

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    • How does the Intellitone setting work on my headset?

      How are the 0-4 hours defined? Does it average out the sound or does it just stop the peaks at certain levels?

      According to the EC standards the SPL (Sound Pressure Level) during a full working day (8h) should be less than 85 dBA. For the Jabra PRO and GO products  this realized by having an Auto Volume algorithm running in IntelliTone Level 1-3 (4). In Level 3 the SPL is set such that it will not exceed 85 dBA.

      Depending on your volume setting the Auto Volume function will regulate the received Audio (a.k.a. RX) so that the long term average speech energy is constant. At highest volume step, this target level will be approx. 85 dBA. For Level 1 and 2 where a lower amount of hours can be specified the target level is adjusted according to how much the user is exposed during this period. For example to fulfill the 85 dBA over a 8 hours working day corresponds to 3 dB higher level over a 4 hours duration. In this case the SPL can be set higher for setting 1 (0-4 hours) and Level 2 (4-8 hours) and still comply with the 85 dBA requirement.

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    • How do I adjust the wireless range on my Jabra GO 6430?

      Requirements

      • Firmware 4.6.5 or newer

      To adjust the wireless range on a Jabra GO 6430 a connection to a Jabra LINK 350 is required.

      When you adjust the wireless range you have the following options:

      Mode:                                                                     Range:

      Normal power mode

      Up to 100 meters/300 Feet of range.

      Low power mode

      Up to 30 meters/90 Feet of range.

      Very low power mode

      Up to 10 meters/30 Feet of range.


      To adjust the settings in Jabra Direct, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down to Wireless range and choose the desired range.



      4. Click Apply.

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  • Other

    • How much talk time do I have left on my Jabra GO 6400 Series headset once the low battery indicator starts on the headset?

      You have approximately 10 minutes of talk time remaining once the low battery indicator starts.

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    • What is the talk time of my Jabra GO 6400 headset?

      ​Up to 6 hours. The talk time depends on the device with which the headset is connected.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Windows

File description Language or Region Release date Version File size Release notes
Firmware General 7/30/2013 4.6 3,5 MB Download
Service Pack 1 for Value Pack 3
 
Release Date: 30/07/2013
Software Release No.: 4.6.5

 
New features
•Jabra GO 6470: Hot-desking feature
•Range control feature to enhance density performance and wireless security level
 
Enhancements
•General stability improvements

Important information for Jabra GO 6470 (Only concerning Windows XP)
Due to instability issues when performing a firmware update of Jabra GO 6470 on Windows XP, please ensure the following in order to minimize the risk of failure:

If you need to update firmware on Windows XP make sure the Jabra GO 6470 is connected directly to a USB port on the PC itself.

Jabra PC Suite
To get the best user experience when updating Jabra GO 6400 Series use the latest version of Jabra PC Suite is available at www.Jabra.com/pcsuite 
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 2,5 MB Download
Brochure PDF 2,2 MB Download
Datasheet English PDF 486,8 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 6 MB Download
Serial Number Location English PDF 347,7 KB Download
Technical Specification English PDF 583,5 KB Download
User Manual PDF 2,7 MB Download