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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Cisco IP Communicator manually and setup your Jabra Device, please follow these steps for first time use or jump to step 10 for existing users of the solution:

    1. Plug the headset base into AC power and dock the headset. Allow to charge for at least 20 minutes.
    2. Choose your preferred language for installation.
    3. When asked to Connect to a Desk Phone choose No (If Desk Phone installation is required, see alternate guide).
    4. When asked to Connect to a Softphone choose Yes.
    5. Touch > to begin.
    6. Choose Cisco, then >.
    7. When asked to Connect to a Mobile Phone choose No (If Mobile Phone installation is required, see alternate guide).
    8. As required, set Personal Preferences, and complete Headset Intro.
    9. Touch X to reboot.
    10. Cisco IP Communicator must be closed before installing Jabra Direct.
    11. Install Jabra Direct.
    12. Open Jabra Direct.
    13. Click on Settings.



    14. Scroll down and expand the Softphone (PC) button.
    15. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



    16. Startup Cisco IP Communicator.
    17. Select the Menu button and choose Audio Tuning Wizard.





    18. To start the wizard, click Next.



    19. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



    20. To test the listening volume, click Play.



    21. To test the microphone volume, click Test.



    22. When done, click Finish.



    23. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    Thank you for your feedback

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  • How do I setup my Jabra Device to work with IBM Sametime for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to IBM Sametime manually, please follow these steps:

    1. IBM Sametime must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.



    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



    7. Startup IBM Sametime.
    8. Select File and choose Preferences.



    9. Select the Voice and Video option.
    10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



    11. When done, click Apply, then OK.
    12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

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  • HOW DO I SETUP MY JABRA MOTION OFFICE WITH SKYPE FOR WINDOWS?

    Requirements

    1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Skype must be closed before installing Jabra PC Suite.
    2. Start up Skype.
    3. Select Tools and choose Options.


    4. Under General, select the Audio settings option.
    5. For each of the three settings (Microphone, Speakers and Ringing) select the Jabra Motion Office from the dropdown menu.



    6. When done, click Save.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

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  • How do I setup my Jabra Device to work with Microsoft Lync 2013?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Microsoft Lync 2013 manually, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.



    3. Scroll down and expand the Softphone (PC) button.
    4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


    5. Startup Microsoft Lync 2013.
    6. Select Options.



    7. Under Audio device, select your Jabra device from the dropdown menu.



    8. To test the Speaker or Ringer audio, click the green play buttons.
    9. When done, click OK.
    10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I setup my Jabra Device to work with Skype for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Skype manually and setup your Jabra Device, please follow these steps for first time use or jump to step 10 for existing users of the solution:

    1. Plug the headset base into AC power and dock the headset. Allow to charge for at least 20 minutes.
    2. Choose your preferred language for installation.
    3. When asked to Connect to a Desk Phone choose No (If Desk Phone installation is required, see alternate guide).
    4. When asked to Connect to a Softphone choose Yes.
    5. Touch > to begin.
    6. Choose Skype, then >.
    7. When asked to Connect to a Mobile Phone choose No (If Mobile Phone installation is required, see alternate guide).
    8. As required, set Personal Preferences, and complete Headset Intro.
    9. Touch X to reboot.
    10. Skype must be closed before installing Jabra Direct.
    11. Install Jabra Direct.
    12. Open Jabra Direct.
    13. Click on Settings.

     

    14. Scroll down and expand the Softphone (PC) button.
    15. In Preferred softphone dropdown menu, choose Skype and click Apply.

     

    16. Startup Skype.
    17. Select Tools and choose Options.



    18. Under General, select the Audio settings option.
    19. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



    20. When done, click Save.
    21. Jabra Direct should state the Jabra device and Skype is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.  

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel

FAQ - all questions

  • Installation

    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually and setup your Jabra Device, please follow these steps for first time use or jump to step 10 for existing users of the solution:

      1. Plug the headset base into AC power and dock the headset. Allow to charge for at least 20 minutes.
      2. Choose your preferred language for installation.
      3. When asked to Connect to a Desk Phone choose No (If Desk Phone installation is required, see alternate guide).
      4. When asked to Connect to a Softphone choose Yes.
      5. Touch > to begin.
      6. Choose Cisco, then >.
      7. When asked to Connect to a Mobile Phone choose No (If Mobile Phone installation is required, see alternate guide).
      8. As required, set Personal Preferences, and complete Headset Intro.
      9. Touch X to reboot.
      10. Cisco IP Communicator must be closed before installing Jabra Direct.
      11. Install Jabra Direct.
      12. Open Jabra Direct.
      13. Click on Settings.



      14. Scroll down and expand the Softphone (PC) button.
      15. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      16. Startup Cisco IP Communicator.
      17. Select the Menu button and choose Audio Tuning Wizard.





      18. To start the wizard, click Next.



      19. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      20. To test the listening volume, click Play.



      21. To test the microphone volume, click Test.



      22. When done, click Finish.



      23. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • HOW DO I SETUP MY JABRA MOTION OFFICE WITH SKYPE FOR WINDOWS?

      Requirements

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Skype must be closed before installing Jabra PC Suite.
      2. Start up Skype.
      3. Select Tools and choose Options.


      4. Under General, select the Audio settings option.
      5. For each of the three settings (Microphone, Speakers and Ringing) select the Jabra Motion Office from the dropdown menu.



      6. When done, click Save.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually and setup your Jabra Device, please follow these steps for first time use or jump to step 10 for existing users of the solution:

      1. Plug the headset base into AC power and dock the headset. Allow to charge for at least 20 minutes.
      2. Choose your preferred language for installation.
      3. When asked to Connect to a Desk Phone choose No (If Desk Phone installation is required, see alternate guide).
      4. When asked to Connect to a Softphone choose Yes.
      5. Touch > to begin.
      6. Choose Skype, then >.
      7. When asked to Connect to a Mobile Phone choose No (If Mobile Phone installation is required, see alternate guide).
      8. As required, set Personal Preferences, and complete Headset Intro.
      9. Touch X to reboot.
      10. Skype must be closed before installing Jabra Direct.
      11. Install Jabra Direct.
      12. Open Jabra Direct.
      13. Click on Settings.

       

      14. Scroll down and expand the Softphone (PC) button.
      15. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      16. Startup Skype.
      17. Select Tools and choose Options.



      18. Under General, select the Audio settings option.
      19. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      20. When done, click Save.
      21. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.  

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually and setup up your Jabra Device, please follow these steps for first time use or jump to step 10 for existing users of the solution:

      1. Plug the headset base into AC power and dock the headset. Allow to charge for at least 20 minutes.
      2. Choose your preferred language for installation.
      3. When asked to Connect to a Desk Phone choose No (If Desk Phone installation is required, see alternate guide).
      4. When asked to Connect to a Softphone choose Yes.
      5. Touch > to begin.
      6. Choose Microsoft, then >.
      7. When asked to Connect to a Mobile Phone choose No (If Mobile Phone installation is required, see alternate guide).
      8. As required, set Personal Preferences, and complete Headset Intro.
      9. Touch X to reboot.
      10. If needed, download and install Jabra Direct.
      11. Open Jabra Direct.
      12. Click on Settings.



      13. Scroll down and expand the Softphone (PC) button.
      14. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.



      15. Startup Microsoft Lync 2013.
      16. Select Options.



      17. Under Audio device, select your Jabra device from the dropdown menu.



      18. To test the Speaker or Ringer audio, click the green play buttons.
      19. When done, click OK.
      20. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with IBM Sametime?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually and setup up your Jabra Device, please follow these steps for first time use or jump to step 10 for existing users of the solution:

      1. Plug the headset base into AC power and dock the headset. Allow to charge for at least 20 minutes.
      2. Choose your preferred language for installation.
      3. When asked to Connect to a Desk Phone choose No (If Desk Phone installation is required, see alternate guide).
      4. When asked to Connect to a Softphone choose Yes.
      5. Touch > to begin.
      6. Choose IBM, then >.
      7. When asked to Connect to a Mobile Phone choose No (If Mobile Phone installation is required, see alternate guide).
      8. As required, set Personal Preferences, and complete Headset Intro.
      9. Touch X to reboot.
      10. IBM Sametime must be closed before installing Jabra Direct.
      11. Install Jabra Direct.
      12. Open Jabra Direct.
      13. Click on Settings.



      14. Scroll down and expand the Softphone (PC) button.
      15. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      16. Startup IBM Sametime.
      17. Select File and choose Preferences.



      18. Select the Voice and Video option.
      19. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      20. When done, click Apply, then OK.
      21. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
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