REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

No Quick Start Guides available for this product
Video tutorials
Video tutorials

How to setup the Jabra GO™ 6470

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to install and setup your Jabra GO 6470.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information

Thank you for your feedback

If you need technical assistance, please click here for contact information

Help Us Get Better

Tell us what you are experiencing

How can we make this more useful for you?

Send Cancel

How to use the Jabra GO™ 6470

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to use your Jabra GO 6470, including controlling functionalities such as answer, mute, volume control, and end calls.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information

Thank you for your feedback

If you need technical assistance, please click here for contact information

Help Us Get Better

Tell us what you are experiencing

How can we make this more useful for you?

Send Cancel

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information

Thank you for your feedback

If you need technical assistance, please click here for contact information

Help Us Get Better

Tell us what you are experiencing

How can we make this more useful for you?

Send Cancel

How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information

Thank you for your feedback

If you need technical assistance, please click here for contact information

Help Us Get Better

Tell us what you are experiencing

How can we make this more useful for you?

Send Cancel
Troubleshooting
Troubleshooting
  • I can hear myself (echo)

  • I cannot answer/end desk phone calls via the headset

  • I cannot answer/end soft phone calls via the headset

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • The sound quality in my headset is poor or the person at the other end cannot hear me when I talk using my desk phone.

    ​The clear dial-tone switch and/or microphone-level setting in the Jabra GO 6470 base may be set incorrectly. Correct it by re-running the desk phone setup wizard. Please check the section: “Re-running the Setup Wizards” in the User Manual for more information.

     

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I activate audio streaming with my Jabra headset?

    The headset automatically opens the Audio link towards the PC, but it does take 2 seconds for the audio link to open.

    Note this is not related to use of your headset with a softphone.

    You can activate audio streaming either by using the Touchscreen  or by using Jabra PC Suite.

    You can audio stream to use a language program, to listen to music or radio, or even to use  transcription programs.

    Please proceed as follows with one of the two options:

    Option 1 using the Touch Screen:

    1.  Make sure your headset is not in use.

    2.  Using the touch screen display, select the PC symbol and tap it.

    3.  Tap PC Audio Communication.


    4.  The headset is now ready to stream music/radio/ etc.

    5. To close the audio link, simply press the Multi-function button once, or dock the headset in the base.




    Option 2 using Jabra PC Suite:

     

    You need to download and install Jabra PC Suite, and the USB cable must be connected to the base and the computer.

    Download Jabra PC Suite

     

    Open audio link for occasional audio streaming


    1. Undock your headset
    2. Right click on the Jabra or Jabra Battery icon in the process bar.


    3. Click on Open Audio Link


    4. Audio streaming is now activated, and will be activated until you close it, from the above menu. Note that if you have an active audio streaming while you close the link, the audio will keep streaming.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I recover my Jabra PRO 9400 or Jabra GO 6400 after a failed firmware update?

    ​If a firmware update is interrupted the firmware update will fail and the touch screen goes blank
    (plain white). The Jabra PRO 9450 will also light up white. The product can be recovered by following this procedure:

    1. Go to www.jabra.com/support and find the support product page for the product being used:


    2. Download the relevant firmware for the product used, to the desktop or somewhere else you can locate it afterwards:


    3. Once the firmware has been saved to the PC, open the Jabra Firmware updater and and uncheck the box "check for firmware updates on Jabra web server":


    4. Press "Browse" to find the file that has been saved to the PC:


    5. Select your local region from the dropdown menu:


    6. Click "Next":


    7. The device will now start updating
      Important: Remember not to interrupt the firmware update.

    8. To ensure the firmware update is successful we recommend that you do not use the computer at all.
      The update takes less than 5 minutes.

    9. After the firmware update has been successfully completed the headset base will reboot itself and
      be ready for use

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • Do the Jabra PRO 9400 and Jabra GO 6400 series support Mac?

    ​Although Jabra PRO 9400 and Jabra GO 6400 do not officially support Mac, both products have been tested on Mac Book, OS 10.4.1. USB audio, TX/RX works fine, i.e. via Skype.

    The great thing is the auto-audio-link, so although you do not have EHS on Skype with a Mac, the audio link opens automatically when Skype call is initiated. As always on Mac, you manually have to change audio setting before the audio is handled correctly.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • Does my Jabra GO 6400 headset work with a Bluetooth 4.0 device?

    ​Yes, the Jabra GO 6400 series headsets will work with a Bluetooth 4.0 device.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel

FAQ - all questions

  • Audio

    • The sound quality in my headset is poor or the person at the other end cannot hear me when I talk using my desk phone.

      ​The clear dial-tone switch and/or microphone-level setting in the Jabra GO 6470 base may be set incorrectly. Correct it by re-running the desk phone setup wizard. Please check the section: “Re-running the Setup Wizards” in the User Manual for more information.

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I experience a low microphone level on my Jabra GO 6400 headset in use with Cisco IP Communicator (CIPC) 7.3.1.

      To remedy this issue, we recommend upgrading the Jabra GO 6400 firmware to version 4.0.22 or later.

      Download the latest release of Jabra PC Suite

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I hear a low noise in my Jabra GO 6400 headset when there is silence at the other end.

      ​Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • My Jabra GO 6400 seems to have higher packet loss when using it with a Swyx IT 7.0.5 softphone.

      To remedy this issue, we recommend that you upgrade your Jabra GO 6400 to the version 3.27.15 or later.

      Download the latest release of Jabra PC Suite

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • My Jabra GO 6400 device seems to unintentionally mute the MS Lync 2010 Client on my Windows Vista PC.

      ​We recommend upgrading the firmware to the latest version. You may access the latest version of Jabra GO 6400 Series firmware by following the link below.

      Download the latest release of Jabra PC Suite

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I only get one ringtone on my Jabra GO 6470 headset when there is an incoming call from a Snom 320 telephone.

      To remedy this issue, update the Snom 320 telephone to the latest version of Snom phone firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I mute my Jabra GO 6400 headset?

      1. To mute the Jabra GO 6400 while on a call, double tap the touch-panel.

      2. To unmute the Jabra GO 6400 while on a call, double tap the touch-panel again.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I hear myself when I talk using my desk phone. What can I do?

      ​This probably means your transmission volume is too high. Set the transmission volume on your desk phone to a lower level.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I transfer my call from Microsoft Lync 2013 to my mobile phone?

      When on a call, follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headset is connected through Bluetooth to your mobile phone


      1. Mouse over the phone button


      2. Click on Transfer Call


      A. Click on Mobile under “My Numbers” to transfer the call to the Mobile number attached to your Lync account


      B. Or, if your mobile number is not entered in Lync, click on Another Person or Number under “Other Options”


      Type the number click on OK


      4. Accept the incoming call on your mobile phone.

      Last updated: 20-10-14

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I transfer my call from Microsoft Lync for Mac 2011 to my mobile phone?

      When on a call follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headsetconnected through Bluetooth to your mobile phone

      1. Click on the Transfer Call button






      2. Click on Other Person or Number…



      3. In the search box enter the phone number you want to transfer the call to
      4. Click OK



      5. Accept the incoming call on your mobile phone.

      Last updated: 29-08-14

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Compatibility

    • Do the Jabra PRO 9400 and Jabra GO 6400 series support Mac?

      ​Although Jabra PRO 9400 and Jabra GO 6400 do not officially support Mac, both products have been tested on Mac Book, OS 10.4.1. USB audio, TX/RX works fine, i.e. via Skype.

      The great thing is the auto-audio-link, so although you do not have EHS on Skype with a Mac, the audio link opens automatically when Skype call is initiated. As always on Mac, you manually have to change audio setting before the audio is handled correctly.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does my Jabra GO 6400 headset work with a Bluetooth 4.0 device?

      ​Yes, the Jabra GO 6400 series headsets will work with a Bluetooth 4.0 device.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Features

    • Does the Jabra GO 6400 series support remote call control with Cisco IP Communicator (CIPC) without having the Jabra PC Suite installed?

      ​Yes, the Jabra GO 6400 series supports remote call control with CIPC without needing the Jabra PC Suite when used with CIPC version 7.0(3) or later.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does the Jabra GO 6400 series support A2DP?

      ​No, the Jabra GO 6400 series does not support A2DP.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does the Jabra GO 6400 series support voice dialing functionality?

      ​Yes, the Jabra GO 6400 supports voice dialing.

      Make sure  that the target phone on the Jabra GO 6400 base station is set to the mobile phone. This is done by pressing the mobile phone icon on the touchscreen. The mobile phone is in focus when it is presented in the foreground on the touchscreen.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Can I take calls during the charging process?

      ​The Jabra GO™ 6400 Series headsets can be connected to mobile phones during charging and you can take a call while it charges; however the charger is not designed for both talking and charging at the same time.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Is it possible to change the default Bluetooth pairing passcode from "0000" to another code on my Jabra GO 6400 headset?

      ​No, it is not posssible to change the default Bluetooth pairing passcode.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does the Jabra GO 6400 support remote call control when using it together with a 3CX softphone?

      ​Yes, the Jabra GO 6400 supports remote call control with a 3CX softphone via the Jabra PC Suite.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does the Jabra GO 6400 support remote call control when using it together with an Avaya softphone?

      ​Yes, the Jabra GO 6400 supports remote call control with an Avaya softphone via the Jabra PC Suite.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I seem to have remote call control issues while using my Jabra GO 6400 with an IBM Sametime Softphone.

      ​To address this issue, we recommend installing the latest version of Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I put calls on hold on my Jabra GO 6470, Jabra PRO 9470, 9465 and 9460?

      It is possible to put a call on hold by using the touch screen.

      When on hold all audio between the softphone or mobile phone will pause. The listener on the other end of the call can see they have been put on hold or hear a voice indication (dependent on their equipment). For desk phones please use the audio hold feature instead.

      1. To put your call on Hold, tap the current call phone icon.


      2. Tap the pause icon to hold the call.

      3. The call is now On Hold. To resume the call tap play icon.






      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does Jabra GO 6400 have fast charging?

      ​When charging a Jabra GO 6400 Series headset, charging time is: 80% after 25 min. and 100% after 50 min. 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I enable/disable the feature which shows me my call status in Microsoft Lync?

      To show your call status in Microsoft Lync, you need to activate the Presence feature in Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center
      2. Select the View menu


       
      3. Select Device Service Window.


       
      4. Select the Preferences tab.


       
      5. Select the checkbox next to Allow update of presence status when a call is initiated.

       

      6. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Installation

    • How do I activate audio streaming with my Jabra headset?

      The headset automatically opens the Audio link towards the PC, but it does take 2 seconds for the audio link to open.

      Note this is not related to use of your headset with a softphone.

      You can activate audio streaming either by using the Touchscreen  or by using Jabra PC Suite.

      You can audio stream to use a language program, to listen to music or radio, or even to use  transcription programs.

      Please proceed as follows with one of the two options:

      Option 1 using the Touch Screen:

      1.  Make sure your headset is not in use.

      2.  Using the touch screen display, select the PC symbol and tap it.

      3.  Tap PC Audio Communication.


      4.  The headset is now ready to stream music/radio/ etc.

      5. To close the audio link, simply press the Multi-function button once, or dock the headset in the base.




      Option 2 using Jabra PC Suite:

       

      You need to download and install Jabra PC Suite, and the USB cable must be connected to the base and the computer.

      Download Jabra PC Suite

       

      Open audio link for occasional audio streaming


      1. Undock your headset
      2. Right click on the Jabra or Jabra Battery icon in the process bar.


      3. Click on Open Audio Link


      4. Audio streaming is now activated, and will be activated until you close it, from the above menu. Note that if you have an active audio streaming while you close the link, the audio will keep streaming.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I recover my Jabra PRO 9400 or Jabra GO 6400 after a failed firmware update?

      ​If a firmware update is interrupted the firmware update will fail and the touch screen goes blank
      (plain white). The Jabra PRO 9450 will also light up white. The product can be recovered by following this procedure:

      1. Go to www.jabra.com/support and find the support product page for the product being used:


      2. Download the relevant firmware for the product used, to the desktop or somewhere else you can locate it afterwards:


      3. Once the firmware has been saved to the PC, open the Jabra Firmware updater and and uncheck the box "check for firmware updates on Jabra web server":


      4. Press "Browse" to find the file that has been saved to the PC:


      5. Select your local region from the dropdown menu:


      6. Click "Next":


      7. The device will now start updating
        Important: Remember not to interrupt the firmware update.

      8. To ensure the firmware update is successful we recommend that you do not use the computer at all.
        The update takes less than 5 minutes.

      9. After the firmware update has been successfully completed the headset base will reboot itself and
        be ready for use

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I get Microsoft Communicator and audio streaming to play together on my Jabra GO 6400 Series headset?

      ​It is possible to program your Microsoft Communicator, (pause media player only), so it does not need to be done manually. Go to your Microsoft Communicator: Options -> general -> pause windows media player for calls, video calls and conferences.    

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Is it possible to upgrade the firmware on my Jabra GO 6400?

      ​Yes, it is possible to upgrade firmware on the Jabra GO 6400. The procedure is described in the article below:

      Download PDF

      Download the latest release of the Jabra PC Suite

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Why can I not update my Jabra GO 6470 when using Windows XP?

      In some cases, there can be issues trying to firmware update the device on Windows XPif the base is connected via a docking station.

      To minimize the risk of failure, please make sure to connect the base directly to a USB port on the PCand retry the firmware update.

      Please also make sure you have installed and are using the latest version of Jabra PC Suite

      Download Jabra PC Suite 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I use hot-desking on my Jabra GO 6470?


      Hot-desking is the ability to pair with any Jabra GO6470 base.

      Note: This requires firmware version 4.6.5 installed on all headsets and bases where you want to use hot-desking.

      Download and use Jabra PC Suite to install the latest firmware 

      1. To pair your headset with a different base than your own, simply dock the headset in the base and wait a few seconds for the headset to pair with the base.

      2. The headset is now paired with the base. If you want to connect to another base, simply repeat the procedure.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect and use my Jabra GO 6470 with AVAYA one-X Communicator

      |Connection and configuration

      1. Download and install Jabra PC Suite on your computer (required for headset call control).
      2. Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
      3. Choose your preferred language for installation.
      4. When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
      5. When asked to Connect to a Softphone choose Yes.
      6. Touch > to begin.
      7. Choose Avaya, then >.
      8. When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
      9. As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
      10. Touch X to reboot.
      11. After the headset base reboots, wait briefly for Windows to install the driver for the headset.
      12. Start up one-X Communicator.
      13. In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.


      14. Under Devices and Services, select the Audio option.
      15. Under Microphone, select the Jabra GO 6470 from the drop down menu.
      16. Under Speaker, select the Jabra GO 6470 from the drop down menu.

      gerneral settings

      17. When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1. Go to Windows Control Panel.
      2. Select Hardware and Sound.
      3. Click Sounds to display the list of playback devices.
      4. Select Speakers from the list and set as the default.
      5. Now your speakers will provide audio for program-related sounds.

      |Usage


      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.
      Option 1: Press the Answer button on the headset base to answer the call.


      Option 2: Press the Answer button on the headset to answer the call.


      Option 3: Click the green handset on the call notification pop-up on your screen.



      Option 4: If you are unavailable, you can click the red handset to ignore the call.

      Adjust audio:

      To increase the listening volume, slide up the Volume touch sensor.

      To decrease the listening volume, slide down the Volume touch sensor.



      To mute or unmute the microphone, double-tap the Volume touch sensor.



       

       

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to pair my Jabra GO 6470 headset with the Jabra GO 6470 base?

      ​If you dock a Jabra GO 6400 headset into a base which it is not paired to, the touch screen asks if you would like to pair the new headset to the base. Thereby removing the previously paired headset, if there is one, from the base’s pairing table. Touch the ‘confirm’ icon to pair them; touch the ‘cancel’ icon to prevent pairing (while still charging the headset).

      Please note that if you dock a headset to a Jabra GO 6470 base with which it is already paired, no pairing notification will appear.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra GO 6470 to a desk phone without remote call control functionality (EHS) or PC

      You can use the Jabra GO 6470 for your deskphone and connect it to your PC or laptop.

      Connecting to PC/laptop:

      1. Connect the USB connection cable supplied to the mini-USB socket on the Jabra PRO/GO base and a vacant USB slot on your PC/laptop.
      2. The Jabra GO 6470 headset will now be automatically registered in your system control under >Sound & Audio devices.

      The Jabra GO 6470 is plug-and-play with the following operating systems:

      • Microsoft Windows 7
      • Microsoft Vista
      • Windows 2000 / ME / XP
      • Mac OS from 9.0.4 to 10.1.3 and OS X 10.5
      • SUSE Linux from Kernel 9.0

       

      Desk phone without headset port:

      This desk phone does not have a dedicated headset port.

      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the port marked “handset” on the base.
      3. Plug the supplied telephone cable into the port marked “phone” on the base.
      4. Connect the telephone cable into the handset port on the desk phone.

       

       

       

      Desk phone with headset port:

      This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset.

      1. Plug the supplied telephone cable into the port marked “phone” on the base.
      2. Connect the telephone cable to the headset port on the desk phone.

       

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I experience problems connecting to my mobile phone automatically?

      ​If you have problems connecting to the headset it is probably due to:

      • Battery lifetime.
      • Interference with other Bluetooth devices. For that reason, a reconnection scheme is implemented in the headset with frequent reconnect attempts just after connection loss. After a period of time, the timeout between reconnect attempts is increased, to preserve battery and to avoid generating excessive RF traffic.

      You can at any point restore connection by:

      1. Pressing the grayed-out mobile phone icon on the display.
      2. Tapping MFB on headset when mobile phone is in focus.
      3. Restore headset connection from mobile phone. 
      4. Besides that, some mobile phones will try to reestablish the headset connection whenever there is an outgoing or incoming call on the mobile phone.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • My desk phone includes an electronic hook switch feature that should work with my Jabra GO 6470 headset, but I can’t get it to function.

      ​Please read your desk phone's documentation to verify, if any special configuration settings or software updates are required on the desk phone. Also check the Jabra website for more information, including compatibility and the correct, clear dial tone switch setting.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Why does my computer not detect the Jabra GO 6470 base?

      ​Try connecting the base to another USB port on the PC. Also please note that it must be a direct connection, e.g. with no USB hub in between.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect and use my Jabra GO 6470 with Cisco IP Communicator for Windows

      | Connection and configuration

       

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
      3.    Choose your preferred language for installation.
      4.    When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
      5.    When asked to Connect to a Softphone choose Yes.
      6.    Touch > to begin.
      7.    Choose Cisco, then >.
      8.    When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
      9.    As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
      10.  Touch X to reboot.
      11.  After the headset base reboots, wait briefly for Windows to install the driver for the headset.
      12.  Start up IP Communicator.
      13.  In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.

       

       

      14.  To continue to the wizard, click Next.

      15.  Under Headset, select the Jabra GO 6470 from the drop down menu.

      16.  Under Speakerphone, select the Jabra GO 6470 from the drop down menu.

      17.  Under Handset, select the Jabra GO 6470 from the drop down menu.

      18.  Under Ringer, select the Jabra GO 6470 from the drop down menu.

      19.  To continue, click Next.

       

      headset from wizard

       

      20.  To test listening audio click Play, then Next.

      21.  To test microphone volume click Test, then Next.

       

      mic test

       

      22.  When complete, click Finish.

       

       

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.
       

      | Usage

      Receiving a call

       

      You will see a call notification pop-up on your computer screen when you have an incoming call.

       

      Option 1: Press the Answer button on the headset base to answer the call.

       

       

      Option 2: Press the Answer button on the headset to answer the call.

       

       

      Option 3: Click the headset icon on the call window.

       

      headset on call window

       

       

      Adjust audio:

       

      To increase the listening volume, slide up the Volume touch sensor.

       

      To decrease the listening volume, slide down the Volume touch sensor.

       

       

      To mute or unmute the microphone, double-tap the Volume touch sensor.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect and use my Jabra GO 6470 with IBM Sametime for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
      3.    Choose your preferred language for installation.
      4.    When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
      5.    When asked to Connect to a Softphone choose Yes.
      6.    Touch > to begin.
      7.    Choose IBM, then >.
      8.    When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
      9.    As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
      10.    Touch X to reboot.
      11.    After the headset base reboots, wait briefly for Windows to install the driver for the headset.
      12.    Start up Sametime.
      13.    In the Sametime main window, click File and choose Preferences.



      14.    Select the Voice and Video option.
      15.    Next to Microphone, select the Jabra GO 6470 from the drop down menu.
      16.    Next to Speakers, select the Jabra GO 6470 from the drop down menu.
      17.    Next to Ringing, select the Jabra GO 6470 from the drop down menu.



      18.    When you have finished, click Apply, then OK.


      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.


      | Usage


      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset base to answer the call.




      Option 2: Press the Answer button on the headset to answer the call.



      Option 3: Click Accept on the call notification pop-up on your screen.



      Option 4: If you are unavailable, you can click Decline or Decline Options to choose to reply with an instant message.

      Adjust audio:

      To increase the listening volume, slide up the Volume touch sensor.

      To decrease the listening volume, slide down the Volume touch sensor.



      To mute or unmute the microphone, double-tap the Volume touch sensor.


       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect and use my Jabra GO 6470 with Microsoft Lync for Windows

      | Connection and configuration

      1.    Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
      2.    Choose your preferred language for installation.
      3.    When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
      4.    When asked to Connect to a Softphone choose Yes.
      5.    Touch > to begin.
      6.    Choose Microsoft, then >.
      7.    When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
      8.    As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
      9.    Touch X to reboot.
      10.    After the headset base reboots, wait briefly for Windows to install the driver for the headset.
      11.    Start up Lync.
      12.    In the Lync main window, click Tools and choose Audio Device Settings.
      13.    Select the Tools option.
      14.    Select Audio Device Settings.



      15.    Under Audio device, select the Jabra GO 6470 from the drop down menu.



      16.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      17.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset base to answer the call.



      Option 2: Press the Answer button on the headset to answer the call.



      Option 3: Click Accept on the call notification pop-up on your screen.

      call notification

      Option 4: If you are unavailable, you can click Redirect or choose to reply with an instant message.

      Adjust audio:

      To increase the listening volume, slide up the Volume touch sensor.

      To decrease the listening volume, slide down the Volume touch sensor.



      To mute or unmute the microphone, double-tap the Volume touch sensor.
       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect and use my Jabra GO 6470 with Skype for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
      3.    Choose your preferred language for installation.
      4.    When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
      5.    When asked to Connect to a Softphone choose Yes.
      6.    Touch > to begin.
      7.    Choose Skype, then >.
      8.    When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
      9.    As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
      10.    Touch X to reboot.
      11.    After the headset base reboots, wait briefly for Windows to install the driver for the headset.
      12.    Start up Skype.
      13.    In the Skype main window, click Tools and choose Options.

      skype tools options

      14.    Under General, select the Audio settings option.
      15.    Next to Microphone, select the Jabra GO 6470 from the drop down menu.
      16.    Next to Speakers, select the Jabra GO 6470 from the drop down menu.
      17.    Next to Ringing, select the Jabra GO 6470 from the drop down menu.



      18.    When you have finished, click Save.


      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset base to answer the call.



      Option 2: Press the Answer button on the headset to answer the call.



      Option 3: Click Answer on the call notification pop-up on your screen.

      call notification popup

      Option 4: If you are unavailable, you can click Decline.


      Adjust audio:

      To increase the listening volume, slide up the Volume touch sensor.

      To decrease the listening volume, slide down the Volume touch sensor.



      To mute or unmute the microphone, double-tap the Volume touch sensor.


       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Why do I not have a ringtone in my headset when connected to an Avaya 9608 with my Jabra LINK 33 EHS adapter?

      On certain firmware versions of the Avaya 9608 headset signaling is not per default enabled.
      To enable this feature on your Avaya phone follow the steps below.

      1. Press the Home button.



      2. Navigate to “Option & Settings” press Select or OK.
      3. Navigate to “Call settings” press Select or OK.
      4. Navigate “Headset Signaling” press Change or OK to set the option to Yes or No, depending on the current setting. (The option given here may vary depending on the firmware installed on the phone).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I connect my headset with a Polycom IP 320, IP 321, IP 330, IP 331, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650 or VVX 1500 so it I can answer and hang up the call electronically?

      Requirements
      Jabra Pro 9450 Midi, Pro 9450 Flex or Pro 9450 Flex Duo with latest firmware.
      Jabra Link 14201-17.
      Jabra 8800-00-75 for Polycom IP 320, IP 321, IP 330 or IP 331 only.

      In combination with one of the following phones
      SoundPoint IP phones running SIP software v 3.0 or later and BootROM 4.1.0 or later.
      Polycom IP 321, IP 331 running SIP software v3.1.2 rev. C or later.
      Polycom IP335 running SIP software v3.1.2 rev. B or later.
      VVX 1500 running SIP software v3.1.2 rev. B or later and BootROM 4.1.2 or later.


      Please follow these steps:

      1. Plug one end of the EHS adapter or cable into the serial port on the back of your phone
      2. Plug the other end into the Jabra device base socket marked AUX
      3. Connect the headset’s RJ-9 connector to the Jabra device base marked with a Phone icon and the other end on the back of the phone marked with a Headset icon (use cord 8800-00-75 for SoundPoint IP phone models 320, 321, 330 or 331)

       

      Automatic configuration

      1. Remove the lid.



      2. Set the phone set-up switch to position A



      3. Have someone call this phone and wait at least 10 seconds before answering. The appropriate EHS mode will be set automatically.
      4. Place a test call to a colleague and set the volume adjustment appropriately for your microphone audio level.

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO 9460 / 9465 / 9470 or GO 6470 with Cisco 8961, 9951, 9971

      Prerequisite:
      Jabra PRO 9460 / 9465 / 9470 or Jabra GO 6470 + LINK 14201-30

      In combination with one of the following phones:
      Cisco 8961 / 9951 / 9971 (from FW 2.2.0)

      Important:
      The following requirements need to be fulfilled to use the remote call control:
      Cisco Unified Communications Manager (CUCM) from release 7.1(3a) SU1 and phone firmware 9.0(3) or higher
      Cisco Call Manager Express from Version 4.1 and phone firmware 9.0(3). You will be informed about the required IOC version during the download (Cisco).

      Connection:
      Connect the 1-ended side (USB connector) of the EHS adapter to the USB port on your phone device.
      Connect the split end of the EHS adapter to the Jabra PRO 94x0 or Jabra GO 6470 base. Plug the RJ10 connector into the socket marked with a ”phone” symbol and the RJ45 connector into the socket marked "AUX" on the base.

      Base setup
      :
      Then follow the instructions on the Jabra PRO 94x0 or Jabra GO 6470 base SmartSetup Wizard.
       

      Select the phone setting “Desk phone”, then “Connect to a desk phone”, “Manual”.


      Select adapter type "IQ"


      Set the phone set-up switch to position "A".

      Microphone level setup:



      We recommend setting the microphone volume to 7 out of 13.

      Guided setup:

      As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.

      Communication Manager setup:

      Under the tab "Wideband Headset UI Control", the "Enabled" option must be selected for each terminal.



      You must select the "Human Interface Phone" In combination with the Jabra PRO 9460 / 9465 / 9470 or Jabra GO 6470.


      Under the tab "Enable/Disable USB Classes", you must select the "Audio Class" option for the Jabra GN93x0 series.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO 9400 / GO 6400 with Nortel IP 1120E, 1140E, 1150E, 1165E

      Prerequisite:

      Jabra PRO 9460 / 9465 / 9470 + Jabra LINK 14201-32

      In combination with one of the following phones: 

      • Nortel IP 1120E
      • Nortel IP 1140E
      • Nortel IP 1150E
      • Nortel IP 1165E

      from Firmware release 3.1 for IP phones

       

      Connection:

      1. Connect the 1-sided end (USB plug) of the EHS adapter to the USB socket of your desk phone.
      2. Connect the split end of the EHS adapter to the Jabra PRO 9400 base as follows. Plug the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the base socket marked with "AUX".

       

      Setting up the base:

      Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.

          

      Select phone settings, "Desk phone", then "Connect to a desk phone?”, "Manual".

       

      Select Adapter Type "DHSG"

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone volume setup:

      We recommend setting the microphone volume to 7 out of 13.

       

      Guided set-up:

      As part of the installation you can dial into the local Jabra Setup server that takes care of configuring audio path. Please follow the instructions shown on the display. In the event your Jabra Setup Server is not reachable, please contact your local Jabra Support team.

       

      Phone setup:

      Press the "Service" button twice > Preset >Headsets > USB.

      In addition you must activate the menu option "Enable HID Commands". See below.

       

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO 9400 / GO 6470 with Siemens OpenStage 30,40,60,80

      Prerequisite:

      Jabra PRO 9460 / Jabra PRO 9470 + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Siemens OpenStage 30/40/60/80

       

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked blue into the phone socket marked with a "headset" symbol.
      2. Plug the RJ10 plug of the DHSG cable into the headset base socket marked with a “phone” symbol and the RJ45 plug into the socket marked with "AUX".

      Then follow the instructions of the Jabra PRO 9400 / Jabra GO 6470 base SmartSetup Wizard.

          

      Select phone settings, "Desk phone", then "Connect to a desk phone?”, "Manual".

      Select adapter type "DHSG"

       

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone volume setting:


      We recommend setting the microphone volume to 6 out of 13.

      Guided set-up:

      As part of the installation you can dial into the local Jabra Setup server that takes care of configuring the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.

       

      Phone setup:

      Important: For the equipment software 3.18 the headset operation must be set up additionally on the phone.

      OpenStage 30/40: Menu> Audio Accessories> Headset> Cordless

      OpenStage 60/80: Menu> User> Audio> Settings> Headset> Cordless

      Important: The dial tone signal in the headset is transmitted only if the standard ringtones are used. No ringtone is transmitted for mp3 ringtones. ​​

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO 9400 / GO 6470 with Siemens Opti Point 410, 420, 500, 600

      Prerequisite:

      Jabra PRO 9460 / Jabra PRO 9470 + Jabra LINK 14201-10 + Acoustic Adapter

      In combination with one of the following phones: 

      • Opti Point 410 standard / advance
      • Opti Point 420 standard / advance
      • Opti Point 500 basic / standard / advance
      • Opti Point 600

      + Opti Point Acoustic Adapter:

      • min. Version number for: S30817-K7110-B508 -10
      • min. Version number for: S30817-K7110-N508 -1

      + HiPath phone system:

      • HiPath 500 from V.5
      • HiPath 1220 from V2.1 Build 032
      • HiPath 2000 from V1.0
      • HiPath 3000 from V3 SMR 14
      • HiPath 3000 from V4 SMR 7
      • HiPath 4000 from V1

      Important: If any of the components are missing the Remote Call Control will not work.

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked in blue into the socket of the OptiPoint Acoustic Adapter marked with the "headset" symbol.
      2. Connect the split end of the DHSG cable with the Jabra PRO 9400 base as follows. Plug the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the base socket marked with "AUX".

      Then follow the instructions of the Jabra PRO 9400 base SmartSetup Wizard.

          

      Select phone settings, "Desk phone", then "Connect to a desk phone?”, "Manual".

       

      Select adapter type "Siemens OptiPoint"

       

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone volume setting:

       

      We recommend setting the microphone volume to 6 out of 13.

       

      Guided set-up:

      As part of the installation you can dial into the local Jabra Setup server that takes care of configuring the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.

       

      Phone setup:

      Important: As soon as the headset is connected and set up, a reset must be performed on the OptiPoint, for the EHS function to activate.

      An optional headset button can be installed in the phone menu (combination: *91>select button > change button > headset > OK). ​​

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO 9400 / GO 6400 with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prequisite:

      Jabra PRO 9460 / 9470 + Jabra Link 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 9630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

      Connection:

      1. Plug the supplied phone cable into the socket marked ”phone” on your Jabra PRO 94x0 base and the other end to the socket marked with a ”phone” symbol on the EHS adapter.
      2. Now connect the cable marked red to the socket marked “AUX” on the EHS adapter and to the “AUX” socket on your Jabra PRO 94x0 base.
      3. Now connect the white cable marked “C” to the socket marked “Headset/handset” on the EHS adapter and to the ”headset” socket on your phone.
      4. Important: If you have a 1408/1416 or 9404/9408 phone, you should use the white cable marked "A" (instead of the "C" cable).
      5. Connect the signal sensor to the EHS adapter and fasten it in the middle of the phone’s loudspeaker.

      Please be aware that the device will not be fully functional until the colored markings for all cables have been connected to the EHS adapter, see photo.

      Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.

          

      Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.

      Select adapter type "DHSG"

       

      Base settings:

      Set the phone set-up switch to position "A".


      Microphone level setup:

      We recommend setting the microphone volume to 7 out of 13.

       

      Guided setup:

      As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO 9400 / GO 6470 with Cisco 7942 G, 7945 G, 7962 G, 7965 G, 7975 G

      Prerequisite:

      Jabra PRO 9460 / 9470 + Jabra Link 14201-22

      In combination with one of the following phones:

      • Cisco 7942 G
      • Cisco 7945 G
      • Cisco 7962 G
      • Cisco 7965 G
      • Cisco 7975 G

      Device:

      Cisco Unified Call Manager (CUCM)

      Cisco Call Manager Express (CME) from Version 4.1 and phone firmware 8.3.3. You will be informed about the required IOC version during the download (Cisco).

      (Remote call control is also possible with the expansion modules 7915 and 7916)

      Important: The following requirements need to be fulfilled to use the Remote Call Control:

      VoIP phones SCCP (Cisco protocol) require phone firmware 8.3(3) and Cisco Unified Communications Manager (CUCM) from release 3.3, 4.0, 4.1, 4.2, 4.3, 5.0, 6.0, 7.0 and 8.0.

      SIP phones require phone firmware 8.3(3) and Cisco Unified Communications Manager (CUCM) from release 5.0, 5.1, 6.0, 7.0 and 8.0.


      Connection:

      1. Plug the supplied cable into the socket marked “Headset interface” on your Cisco phone and the other end to the socket marked with the ”phone” symbol on the Jabra PRO 94x0 base.
      2. Connect the EHS adapter to the "AUX" socket on your Cisco device and the "AUX" interface on your base.

      Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.

          

      Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.

      Select adapter type "Cisco"

      Base settings:

      Set the phone set-up switch to position "B".

       

      Setting the microphone volume:

      We recommend setting the microphone volume to 7 out of 13.

       

      Guided setup:

      As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.

       

      Communication manager setup:

      Under "Devices", you need to enable the call answering "Wireless Headset Hookswitch Control" for each terminal.

      ​​

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO / GO with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra PRO 9460 / 9470 + Jabra Link 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Call manager Software 4.0
      • 4610 / 4620 / 4621 / 4622 / 4625 from firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625 

       

      Connection:

      1. Remove your phone’s network cable.
      2. Connect the EHS adapter to the "EU24/ ADJ" socket on your Avaya device and the "AUX" interface on your Jabra PRO 9400 base.
      3. Now connect the 4-pin cable connection to the socket marked with the ”phone” symbol on the base of the Jabra PRO 94x0 and the other end to the ”headset” interface of your phone.
      4. Now you can reconnect your phone to the network cable.

      Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.

          

      Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.

      Select adapter type "DHSG"

       

      Base settings:

      Set the phone set-up switch to position "A".

       

      Microphone level setup:

      We recommend setting the microphone volume to 7 out of 13.

       

      Guided setup:

      As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.


      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO / GO with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra PRO 9460 / 9470 + Jabra Link 14201-20

      In combination with one of the following Avaya devices:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Plug the supplied cable into the socket marked ”phone” on your Jabra PRO 94x0 base and the other end to the socket marked with a ”phone” symbol on the EHS adapter.
      2. Now connect the cable marked red to the socket marked “AUX” on the EHS adapter and to the “AUX” socket on your Jabra PRO 94x0 base.
      3. Now connect the cable marked white and “A” to the socket marked “Headset/handset” on the EHS adapter and to the ”headset” socket on your phone.
        Important: If you have a 6416D+M / 6424D+M phone, use the cable marked white and "B" (instead of the cable marked "C").

      Connect the signal sensor to the EHS adapter and fasten it in the middle of the phone’s loudspeaker.

       

      Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.

          

      Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.

      Select adapter type "DHSG"

       

      Base settings:

      Set the phone set-up switch to position "A".

       

      Microphone level setup:

      We recommend setting the microphone volume to 7 out of 13.

       

      Guided setup:

      As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I cannot contact the Dial-in server. What should I do?

      ​Let the touch screen wizard guide you — you can retry the automatic setup or try a manual setup of your desk phone. You can also choose to retry the cable setup. See the section called “Configuring the Jabra PRO™ 9400 base for your desk phone” in the user manual for more information.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • What is the number of available lines on the Jabra PRO 9400 and Jabra GO 6400 auto setup server?

      The Jabra Setup Server can handle 30 simultaneous incoming calls globally, where 10 of these can be from the same country.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I connect my headset with my Alcatel IP Touch 4029, or 4039?

      Requirements:
      Jabra LINK 14201-36

      To connect your headset please follow these steps:

      1. On the 2-sided end, plug the RJ45 connector (red band) in the red socket marked AUX on the Jabra device base.
      2. Plug the RJ10 connector (blue band) into the blue socket marked with the phone symbol on the Jabra device base.
      3. For the 2-fold Y coupling end, plug the 3.5mm phone connector into the headset interface.

       

      4. Plug the RJ12 connector into the socket marked by a bell on the phone.
      5. Plug the phone cable for the phone directly into the additional connection socket of the Y-cable.
      6. Then follow the instructions on the Jabra device touch-screen:
        a. Select Phone settings.
        b. Select Connect  desk phone.
        c. Select Manual.
        

        d. Select adapter type MSH.
        

      7. For the base settings on the phone:
        a. Set the phone set-up switch to position A.
        

        b. We recommend the microphone volume to be set to 7 out of 13
        


      Guided setup:
      As a part of the installation, you can dial into your local Jabra Setup server which will configure the audio path.  Please follow the instructions shown on the display.  If your Jabra Setup server is unavailable, please contact your local Jabra Support team.

       

      Phone settings with device software version 9.xx and higher:
      Phone settings are no longer required.  Once the phone connector has been inserted correctly, a headset symbol should appear in the “phone” display.  If the headset symbol does not appear, please check the following settings:

      Menu>Settings>Phone>Phone connector>Activate/select headset

      Phone settings with device software version lower than 9.xx:
      Please note that the “Force Headset” function must not be activated on the device as this will prevent you from accepting external calls.

      Menu>Settings>Phone>Phone connector>Force headset OFF
      Menu>Settings>Phone>Socket>Activate headset

      Ringtone signal / phone settings:
      Please note that the ring tone signal ont eh headset will only be transferred if one of the following ringtones has been selected:

      Standard / Classic / Cold River / Dooing-Dooing

      (Select ringtone from Menu>Settings>Ringtone>Internal/External)

      If you have set the correct ringtone and you still do not have a ringtone signal, check the following settings:

      Menu>Settings>Phone>Internal/External>additional options

      The following options need to be set to “OFF”: No tone, Progressive, Beeps.

      Calls using the headset can be connected/transferred as follows:

      1. Dial the phone number.
      2. “Transfer” will now appear on the phone display.
      3. Press the associated function button next to the phone display.
      4. End the conversation using the button marked, “Headset”.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO / GO with Alcatel IP Touch 4028, 4038, 4068

      Requirements:
      Jabra LINK 14201-36

      To connect your headset please follow these steps:

      1. On the 2-sided end, plug the RJ45 connector (red band) in the red socket marked AUX on the Jabra device base.
      2. Plug the RJ10 connector (blue band) into the blue socket marked with the phone symbol on the Jabra device base.
      3. For the 2-fold Y coupling end, plug the 3.5 mm phone connector into the headset interface.
      4. Plug the RJ12 connector into the socket marked by a bell on the phone.
      (The additional socket on the Y-coupling remains free to connect to an IP device.

       

      5. Then follow the instructions on the Jabra device touch-screen:
        a. Select  Phone settings.
        b. Select Connect desk phone.
        c. Select Manual.
       

         d. Select adapter type MSH.
       
      6. For the base settings on the phone:
        a. Set the phone set-up switch to position A.
       

        b.We recommend the microphone volume to be set to 7 out of 13
       

      Guided setup:
      As a part of the installation, you can dial into your local Jabra Setup server which will configure the audio path.  Please follow the instructions shown on the display.  If your Jabra Setup server is unavailable, please contact your local Jabra Support team.

      Phone settings with device software version 9.xx and higher:
      Phone settings are no longer required.  Once the phone connector has been inserted correctly, a headset symbol should appear in the “phone” display.  If the headset symbol does not appear, please check the following settings:
      Menu>Settings>Phone>Phone connector>Activate/select headset

      Phone settings with device software version lower than 9.xx:
      Please note that the “Force Headset” function must not be activated on the device as this will prevent you from accepting external calls.
      Menu>Settings>Phone>Phone connector>Force headset OFF
      Menu>Settings>Phone>Socket>Activate headset

      Ringtone signal / phone settings:
      Please note that the ring tone signal ont eh headset will only be transferred if one of the following ringtones has been selected:
      Standard / Classic / Cold River / Dooing-Dooing
      (Select ringtone from Menu>Settings>Ringtone>Internal/External)

      If you have set the correct ringtone and you still do not have a ringtone signal, check the following settings:
      Menu>Settings>Phone>Internal/External>additional optionsThe following options need to be set to “OFF”: No tone, Progressive, Beeps.

      Calls using the headset can be connected/transferred as follows:
      1. Dial the phone number
      2. “Transfer” will now appear on the phone display
      3. Press the associated function button next to the phone display
      4. End the conversation using the button marked, “Headset”

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I connect my headset with my Aastra Open Phone 63 or 65?

      Requirements:
      Jabra 8800-00-93
      AZ adapter (from Aastra/DeTeWe)
      DeTeWe Open Phone 63 or 65
      OpenCom 100 from software 5.2
      OpenCom 1000 from software 3.2

      To connect the headset please follow these steps:

      1. Plug one end of the RJ10 to RJ10 4-pin cable to the socket marked with the phone symbol on the Jabra device base.
      2. Plug the other end of that cable into the headset port of the AZ adapter.
      3. Plug one end of the 8-pin RJ45 connector of the Jabra 8800-00-93 to the AUX port on the Jabra device base.
      4. Plug the hollow socket connector to the socket marked with the bell symbol on the AZ adapter.
      5. Plug the 6-pin western connector into the second receiver socket on the AZ adapter.
      6. Follow the instructions on the Jabra device touch-screen:
      7. Select Phone setting.
      8. Select Connect to a desk phone.
      9. Select Manual.

      10. Select adapter type GN1000.

      11. On the base, select phone setup switch position A.

      12. We recommend setting the microphone volume to 7 out of 13.

      Guided setup:
      As a part of the installation, you can dial into your local Jabra Setup server which will configure the audio path.  Please follow the instructions shown on the display.  If your Jabra Setup server is unavailable, please contact your local Jabra Support team.

      Phone Setup:

      Activate the “Remote Headset” function on your Open Phone device.
      nter the following key combination on your Open Phone 63/65: Menu>Settings>Peripherals>Additional device selection>Remote Headset

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I connect my headset with my Aastra 5370, 5380, Office 70 or Office 80?

      Requirements:
      Jabra LINK 14201-10
      Aastra Office 70 / 70 IP / 5370 IP / 80 / 80 IP / 5380 IP 

      To connect your headset to your phone please follow these steps:

      1. Plug the RJ10 connector (green) from the split end of the Aastra DHSG cord into the phone socket on the Jabra device base.
      2. Plug the RJ45 connector (yellow) from the split end of the Aastra DHSG cord into the AUX socket on the Jabra device base.
      3. Plug the single end of the Aastra DHSG cord (blue) into the socket marked with a headset symbol on the phone.
      4. Follow the instructions on the Jabra device touch-screen:
         a. Select Phone setting.
         b. Select Connect to a desk phone.
         c. Select Manual.
        


         d. Select adapter type DHSG.
        

      5. Set the phone set-up switch to position “A”.


      6. We recommend setting the microphone volume to 7 out of 13.
       

      As part of the installation, you can dial into your local Jabra Setup server which will configure the audio path.  Please follow the instructions shown on the display.  If your Jabra setup server is unavailable, please contact your local Jabra Support team.

      Phone Settings:

      Menu>Settings>Phone setting>Headset>Headset ON
      From release 7.9:
      Menu>Settings>Audio>Headset>Headset ON

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect my Jabra PRO 9400 / GO 6400 with Aastra 6753i, 6755i, 6757i

      Requirements:
      Jabra LINK 14201-10
      DHSG connection cable from Aastra
      Aastra 53i / 55i / 57i / 57iCT / 6753i / 6755i / 6757i / 6757iCT phone with firmware 2.5.1.2000 or higher.

      To connect your headset to your phone please follow these steps:

      1. Plug the RJ10 connector (green) from the split end of the Aastra DHSG cord into the headset socket.
      2. Plug the RJ45 connector (yellow) from the split end of the Aastra DHSG cord into the socket for the expansion module.


      3. Plug the single end of the Aastra DHSG cord (blue) in the RJ45 adapter.
      4. Plug the single end of the Jabra LINK 14201-10 cable (blue) into the free socket on the RJ45 adapter.



      5. Connect the split end of the DHSG cable to the Jabra device base as follows:
         a. Plug the RJ10 connector into the socket with the complete “phone” symbol.
         b. Plug the RJ45 connector into the socket marked “AUX”.
      6. Follow the instructions on the Jabra device touch-screen:
         a. Select Phone setting.
         b. Select Connect to a desk phone.

         c. Select Manual.
        

         d. Select adapter type DHSG.
        

      7. Set the phone set-up switch to position A.


      8. We recommend setting the microphone volume to 7 out of 13.


      As part of the installation, you can dial into your local Jabra Setup server which will configure the audio path.  Please follow the instructions shown on the display.  If your Jabra setup server is unavailable, please contact your local Jabra Support team.
        

      Phone Settings:
      In version 2.5.1.2000, the DHSG mode is deactivated by default and you will need to activate it using Aastra.cfg or mac.cfg with the command, “dhsg:1”.

      The Audio mode must be set to “Headset/Speaker":
      in the phone settings:
      Options>Default settings>Audio settings>Audio mode>Headset/Speaker
      There is no possibility for remote call control when using an expansion keypad

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I connect my headset with my Alcatel IP Touch 4028EE, 4038EE or 4068EE?

      Requirements:
      Jabra Link 14201-20 

      To connect your headset, please follow these steps:

      1. Plug one end of the phone cable supplied with your Jabra device into the socket marked phone on your Jabra device base
      2. Plug the other end of that cable into the socket marked with a phone symbol on the EHS adapter
      3. Plug the red end of the cable (EHS adapter) to the socket marked AUX on the EHS adapter
      4. Plug the other end into the AUX socket on your Jabra device base
      5. Plug the cable marked white and “D” to the socket marked Headset/handset on the EHS adapter
      6. Plug the other end to the headset socket on your phone
      7. Plug the orange cable marked “A” to the socket marked COM on the EHS adapter



      8. Plug the other end of that cable to the “bell” socket on your phone
      Please be aware that the device will not be fully functional until the colored markings for all cables have been connected to the EHS adapter (see photo).
      9. Follow the instructions on the Jabra device touch-screen:
        a. Select Phone setting
        b. Select Connect to a desk phone

        c. Select Manual
       
       

        d. Select adapter type DHSG
       


      10. Jabra device base setting phone setup switch should be set to A.



      11.We recommend microphone level should be set to 7 out of 13



      Guided setup:
      As a part of the installation, you can dial into your local Jabra Setup server which will configure the audio path.  Please follow the instructions shown on the display.  If your Jabra Setup server is unavailable, please contact your local Jabra Support team.

      Phone settings with device software version 9.xx and higher:
      Phone settings are no longer required.  Once the phone connector has been adapted correctly, a headset symbol should appear in the phone display.  If the headset symbol does not appear, please check the following settings:
      Menu>Settings>Phone>Phone connector>Activate/select handset

      Phone settings with device software lower than version 9.xx:
      Please note that the “Force Headset” function must not be activated on the device as this will prevent you from accepting external calls.
      Menu>Settings>Phone>Phone connector>Force headset OFF
      Menu>Settings>Phone>Socket>Activate headset

      Ringtone signal/phone settings:
      Please note that the ringtone signal on the headset will only be transferred if one of the following ringtones has been selected:
      Standard/Classic/Cold River/Dooing-Dooing
      Menu>Settings>Rington>Internal/External
      The following options need to be set to OFF:
      No tone, Progressive, Beeps

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.

      ​The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Accessories

    • What is the type and capacity of the battery used in the Jabra GO 6400 series headset?

      ​The battery used in the Jabra GO 6400 headset is a Lithium Ion with a capacity of 125 mA/h.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • My headband / earhook / neckband is broken. How do I get a new one?

      ​Simply contact your local Jabra supplier and place an order. You can find the part numbers in the section called “Optional Accessories” in the User Manual.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does the Jabra GO 6400 support Bluetooth 2.1 + Enhanced Data Rate (EDR)?

      ​Yes, the Jabra GO 6400 supports Bluetooth 2.1 with EDR.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Does Wi-Fi interfere with Jabra GO 6470 if you have them in the same place?

      ​No, the Jabra GO 6470 uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality only the free channels are used.        

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Is it possible to listen in on calls with the Jabra GO 6470?

      The risk of unauthorized access to communication via a Bluetooth headset is very limited. The Jabra GO 6470 uses 128 bit encryption.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • What is the range on my Jabra GO 6470?

      ​The Jabra GO 6470 headset supports the following maximum ranges:

      • When talking through the Jabra LINK 350 Bluetooth Adapter (softphone): up to 100m*
      • When talking through the Bluetooth connection in the Jabra base (desk phone): up to 100m*
      • When talking on (most) mobile phones: up to 25m*

      * In practice you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference. Also, if your headset is in power save mode, the range is slightly reduced. The sound in your headset will slowly deteriorate as you move farther away from its Bluetooth partner; move back into range and sound quality is restored. If you move all the way out of the given range, you will lose all sound.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I adjust the wireless range on my Jabra GO 6470?

      This feature requires firmware version 4.6.5 to be installed on the device.

      Download and use Jabra PC Suite to install the latest firmware, and adjust settings.

      When you adjust the wireless range, you will have the following options:

      Mode:                                                                           Range:

      Normal power mode

      Up to 100 meters/300 Feet of range.

      Low power mode

      Up to 30 meters/90 Feet of range.

      Very low power mode

      Up to 10 meters/30 Feet of range.

      | How to change the wireless range settings from Jabra PC Suite

      1. Open Jabra PC Suite

      2. Go to the Base tab


      3. In the bottom of the base tab, you have the wireless range slider

        

      4. Choose the desired range, click Apply and then OK

       

      | From the touch screen

      1. Tap the tool icon in the top right corner


      2. Tap on Base settings


      3. Tap the arrow down icon until you reach Wireless range and tap on it.


      4. The green checkmark indicates the current choice. Now choose your new range you want.


      5. Tap on confirm, to accept the change, and the base will restart and be ready for use again.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Why is the power save function gone on my Jabra GO 6470?

      When updating to firmware 4.6.5 the power save function is replaced by the Wireless range setting that gives you more adjustment possibilities.

      Download Jabra PC Suite to install the latest firmware and adjust settings. (Please hyperlink this to http://www.jabra.com/jabrapcsuitedownload)

      When you adjust the wireless range, you have the following options:

      Mode:                                                                           Range:

      Normal power mode

      Up to 100 meters/300 Feet of range.

      Low power mode

      Up to 30 meters/90 Feet of range.

      Very low power mode

      Up to 10 meters/30 Feet of range.

       

      | How to change the wireless range settings from Jabra PC Suite

      1. Open Jabra PC Suite

      2. Go to the Base tab

      3. In the bottom of the base tab, you have the wireless range slider

        

      4. Choose the desired range/power mode, click Apply and then OK

       

      | From the touch screen

      1. Tap the tool icon in the top right corner

      2. Tap on Base settings.


      3. Tap the arrow down icon until you reach Wireless range and tap on it.


      4. The green checkmark indicates the current choice. Now choose your new range/ power mode you want.



      5. Tap on confirm, to accept the change, and the base will restart and be ready for use again.

       

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How does the Intellitone setting work on my headset?

      How are the 0-4 hours defined? Does it average out the sound or does it just stop the peaks at certain levels?

      According to the EC standards the SPL (Sound Pressure Level) during a full working day (8h) should be less than 85 dBA. For the Jabra PRO and GO products  this realized by having an Auto Volume algorithm running in IntelliTone Level 1-3 (4). In Level 3 the SPL is set such that it will not exceed 85 dBA.

      Depending on your volume setting the Auto Volume function will regulate the received Audio (a.k.a. RX) so that the long term average speech energy is constant. At highest volume step, this target level will be approx. 85 dBA. For Level 1 and 2 where a lower amount of hours can be specified the target level is adjusted according to how much the user is exposed during this period. For example to fulfill the 85 dBA over a 8 hours working day corresponds to 3 dB higher level over a 4 hours duration. In this case the SPL can be set higher for setting 1 (0-4 hours) and Level 2 (4-8 hours) and still comply with the 85 dBA requirement.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Other

    • How much talk time do I have left on my Jabra GO 6400 Series headset once the low battery indicator starts on the headset?

      You have approximately 10 minutes of talk time remaining once the low battery indicator starts.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • My Jabra GO 6470 headset disconnects the active call during an incoming call and plays the ring tone signal from the second call.

      To remedy this issue, we recommend upgrading the Jabra GO 6470 to the latest version of the firmware.

      Download the latest release of Jabra PC Suite 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • My Jabra GO 6470 seems to restart on a regular basis when I am out of office.

      To remedy this issue, we recommend upgrading the Jabra GO 6470 with the latest version of the firmware.

      Download the latest release of Jabra PC Suite 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • What is the talk time of my Jabra GO 6400 headset?

      ​Up to 6 hours. The talk time depends on the device with which the headset is connected.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Is it possible to automate calling and answering on my desk phone without using a handset lifter?

      ​Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area. 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware General 7/30/2013 4.6 3,5 MB Download
Service Pack 1 for Value Pack 3
 
Release Date: 30/07/2013
Software Release No.: 4.6.5

 
New features
•Jabra GO 6470: Hot-desking feature
•Range control feature to enhance density performance and wireless security level
 
Enhancements
•General stability improvements

Important information for Jabra GO 6470 (Only concerning Windows XP)
Due to instability issues when performing a firmware update of Jabra GO 6470 on Windows XP, please ensure the following in order to minimize the risk of failure:

If you need to update firmware on Windows XP make sure the Jabra GO 6470 is connected directly to a USB port on the PC itself.

Jabra PC Suite
To get the best user experience when updating Jabra GO 6400 Series use the latest version of Jabra PC Suite is available at www.Jabra.com/pcsuite 
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 2,5 MB Download
Brochure PDF 2,2 MB Download
Datasheet English PDF 486,4 KB Download
Declaration of Conformity English PDF 74,6 KB Download
Quick Start Guide PDF 21,8 MB Download
Serial Number Location English PDF 449,1 KB Download
Technical Specification English PDF 584,9 KB Download
User Manual PDF 485,5 KB Download