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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can I use my headset while it is charging?

    For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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  • Why do I hear static on my Jabra Bluetooth headset?

    All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

    1. Keep the headset on the same side of your body as your mobile phone.
    2. Avoid placing your mobile phone in a back pocket.
    3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

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  • Best practices for rechargeable batteries

    These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

    • Avoid placing batteries in direct sunlight.
    • Avoid placing batteries in extreme cold.
    • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

    If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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  • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

    Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

    1. Open the Windows Control Panel.
    2. Open Sound.
    3. Click the Playback tab.
      1. Select the headset.
      2. Click Set Default and, then click OK.

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FAQ - all questions

  • Installation

    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Audio

    • Why do I hear static on my Jabra Bluetooth headset?

      All wireless devices may be susceptible to interference which may affect performance. To eliminate static, try the following steps:

      1. Keep the headset on the same side of your body as your mobile phone.
      2. Avoid placing your mobile phone in a back pocket.
      3. Make sure there is a direct line of sight between your headset and phone. The Bluetooth signal may have difficulty transmitting through walls and other objects. Static or interference is sometimes environmental and can be caused by for example, computers, microwave ovens, and Wi-Fi.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Download area
Download area

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 1/29/2016 1.26 849,8 KB Download
  • Fix to correct the battery level information displayed in Jabra Direct
  • Minor bug fixes

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,7 MB Download