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Video tutorials
Video tutorials

How to connect (pair) Jabra Journey to a mobile device

Watch the “Hands-on with Jabra Support” tutorial video. In this video, we will show you how to connect (pair) your Jabra Journey to a mobile device. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair my Jabra Journey with my mobile phone?

    The first time you turn on your Jabra Journey, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

    To pair with a new or second mobile phone, follow these steps:

    1. Enable Bluetooth on your mobile phone.
    2. Turn on your Jabra Journey.
    3. Press and hold (5 seconds) the Answer/end button until the light flashes blue.
    4.  

    5. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

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  • Why do I hear static noise?

    Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

    The following are examples of objects that can block radio signals:

    • Walls
    • Doors
    • Windows
    • Environments with massive presence of Wi-Fi

    Low battery capacity in the Jabra headset and mobile phone may also affect the range.

    Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    Thank you for your feedback

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  • What is PBAP (Phone Book Access Profile)?

    Phone Book Access Profile (PBAP) enables a Jabra headset to access the phone book of a paired mobile phone, and announce the name of an incoming caller. It is similar to caller ID which announces the number of an incoming caller.

    To use the PBAP function, the following prerequisites must be met:

    • Your mobile phone must support PBAP.
    • When you pair your Jabra headset with your mobile phone, you must allow access to your phone book.
    • The number of the incoming call must be associated with a contact that is stored in the phone book.
    • The incoming call is not from an unknown, unlisted, or blocked caller.

    Note: PBAP in Japanese language only supports number readout. PBAP in Chinese language is supported only in Chinese Simplified.

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    Thank you for your feedback

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Journey with my mobile phone?

      The first time you turn on your Jabra Journey, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

      To pair with a new or second mobile phone, follow these steps:

      1. Enable Bluetooth on your mobile phone.
      2. Turn on your Jabra Journey.
      3. Press and hold (5 seconds) the Answer/end button until the light flashes blue.
      4.  

      5. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (4 zeros) if you are asked for a pin code.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Audio

    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Technical Information

    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) enables a Jabra headset to access the phone book of a paired mobile phone, and announce the name of an incoming caller. It is similar to caller ID which announces the number of an incoming caller.

      To use the PBAP function, the following prerequisites must be met:

      • Your mobile phone must support PBAP.
      • When you pair your Jabra headset with your mobile phone, you must allow access to your phone book.
      • The number of the incoming call must be associated with a contact that is stored in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: PBAP in Japanese language only supports number readout. PBAP in Chinese language is supported only in Chinese Simplified.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Download area
Download area

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 11/19/2013 1.7 2,8 MB Download
  • Performance improvements
  • Bug fixes

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 403,1 KB Download
Technical Specification English PDF 197,5 KB Download
User Manual English PDF 793,7 KB Download