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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is Electronic Hook Switch (EHS)?

    Electronic Hook Switch (EHS) provides a solution that enables remote operation, e.g. answer/end functions, of compatible Jabra wireless headsets with various phones, thus eliminating the need for a mechanical handset lifter.

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  • Can I adjust the ring tone volume heard in my headset?

    ​The volume of the ring tone in the headset is not adjustable. It is set at a default setting.

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  • What are the firmware requirements for an Avaya 2420 or 46XX phone to properly support Electronic Hook Switch (EHS)?

    ​The Avaya 2420 requires IP switch Firmware 4.0 or higher Go to option>Self test> Firmware version). The Avaya 46XX series requires firmware of 1.8 or higher.

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  • How to connect my Jabra PRO 92x with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

    Prerequisite:

    Jabra PRO 920 + Jabra LINK 14201-19

    In combination with one of the following Avaya phones:

    • 2420 from Callmanager Software 4.0 and up
    • 4610 / 4620 / 4621 / 4622 / 4625 from firmware 1.8
    • 4630 / 5420 / 5610 / 5620 / 5621 / 5625

    Connection:

    1. Remove your phone’s network cable.
    2. Connect the EHS adapter to the "EU24/ADJ" socket of your Avaya phone and the "AUX" interface to your PRO 92x base.
    3. Now insert the 4-pin connection cable into the base socket of the PRO 92x marked with the “phone” symbol and the other end into the “headset” interface of your phone.
    4. Now you can reconnect the network cable to your phone.

    Now you can setup the headset for your phone with the automatic or manual configuration.

     

    Automatic configuration:

    To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

    If the automatic configuration did not work, please manually select the DHSG mode.

     

    Base setup:


    Set the phone setup switch to position "A".

     

    Microphone volume setup:



    Put on the headset and call a colleague, for example.
    Now you can select the desired microphone volume using the +/- button.

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  • How to connect my Jabra GN9330e with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

    Prerequisite:

    Jabra GN9330e + Jabra LINK 14201-19

    In combination with one of the following Avaya phones:

    • 2420 from Callmanager Software 4.0 and up
    • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8
    • 4630 / 5420 / 5610 / 5620 / 5621 / 5625“

     

    Connection:

    Important: Please note that Remote Call Control for the Jabra GN9330e is only supported from version "L" or the Date code 9/09.

    1. Remove your phone’s network cable.
    2. Connect the EHS adapter to the "EU24/ ADJ" socket of your Avaya phone and the "AUX" interface to your Jabra GN9330e base.
    3. Now insert the 4-pin connection cable into the base socket of the Jabra GN9330e marked with the “phone” and the other end into the “headset” interface of your phone.
    4. Now you can reconnect the network cable to your phone.

     

    Software setup:

    Put the headset into the base and activate the “DHSG” mode.

    Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (yellow LED).

    LEDs from left to right:

    LED 1 = RHL
    LED 2 = DHSG
    LED 3 = AEI
    LED 4 = MSH

    Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

     

    Base setup:

    Set the phone setup switch (A-G) to "A".

     

    Headset answer/end:

    As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

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FAQ - all questions

  • Features

    • Can I adjust the ring tone volume heard in my headset?

      ​The volume of the ring tone in the headset is not adjustable. It is set at a default setting.

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  • Installation

    • How to connect my Jabra PRO 92x with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra PRO 920 + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Callmanager Software 4.0 and up
      • 4610 / 4620 / 4621 / 4622 / 4625 from firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625

      Connection:

      1. Remove your phone’s network cable.
      2. Connect the EHS adapter to the "EU24/ADJ" socket of your Avaya phone and the "AUX" interface to your PRO 92x base.
      3. Now insert the 4-pin connection cable into the base socket of the PRO 92x marked with the “phone” symbol and the other end into the “headset” interface of your phone.
      4. Now you can reconnect the network cable to your phone.

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode.

       

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone volume setup:



      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • How to connect my Jabra GN9330e with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Callmanager Software 4.0 and up
      • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625“

       

      Connection:

      Important: Please note that Remote Call Control for the Jabra GN9330e is only supported from version "L" or the Date code 9/09.

      1. Remove your phone’s network cable.
      2. Connect the EHS adapter to the "EU24/ ADJ" socket of your Avaya phone and the "AUX" interface to your Jabra GN9330e base.
      3. Now insert the 4-pin connection cable into the base socket of the Jabra GN9330e marked with the “phone” and the other end into the “headset” interface of your phone.
      4. Now you can reconnect the network cable to your phone.

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (yellow LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

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    • How to connect Jabra GN9120 EHS / GN9125 EHS with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra GN9120 EHS + Jabra LINK 14201-19
      Jabra GN9125 EHS + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Call Manager EHS 4.0 or higher
      • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8 or higher
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625

       *If the phone has an EU24 module the EHS cord can NOT be used.

       

      Connection:

      1. Remove your phone's network cable.
      2. Connect the EHS adapter with the "EU24/ ADJ" socket on your Avaya phone and the "AUX" interface on your Jabra GN912x base.
      3. Now insert the 4-pin connection cable into the socket identified with the “phone” symbol on the base of the Jabra GN912x and the other end to the "headset" interface on your phone.
      4. You can now reconnect the network cable to the phone.

       

       

      EHS setup:

      The Jabra GN912x must support and be set up on DHSG EHS.

      You can check or set it as follows:

      1. Place the headset on the base.
      2. Then press the PLUS and MINUS buttons simultaneously for 6 seconds until the online display on the headset starts to flash.
      3. The base will now display to you the EHS currently installed. The online light indicates "MSH", the pulsating light indicates "RHL", the MUTE light "DHSG" and the battery display "AEI".

      4. With the PLUS or MINUS buttons, you can now switch between the different EHS types.
      5. To confirm the EHS has successfully installed, the headset automatically switches back to charge mode after approx. 10 seconds.

       

       

      Base setup:

      The adjustment controller (small wheel) on the base must be set to "A".

       

       

       

      Microphone level setup:

      1. Please call someone with the headset.
      2. You must now simultaneously press the PLUS and MINUS buttons on the headset which immediately produces a signal tone.

      3. You can now increase the volume with PLUS or decrease the volume with MINUS.
      4. To confirm, after approx. 10 seconds a low signal tone sounds in the headset in the background. The settings are then saved.

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    • How to connect my Jabra GN9350e with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra GN9350 + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Callmanager Software 4.0 and up
      • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625

       

      Connection:

      1. Remove your phone’s network cable.
      2. Connect the EHS adapter to the "EU24/ADJ" socket of your Avaya phone and the "AUX" interface to your Jabra GN9350 base.
      3. Now insert the 4-pin connection cable into the socket of the Jabra GN9350 base marked with the “phone” and the other end into the “headset” interface of your phone.
      4. Now you can reconnect the network cable to your phone.

       

      Software setup:

      In the LCD Display, set the Jabra GN9350 to "DHSG" and press the OK button.

       

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Microphone level setup:

      We recommend setting the microphone volume in the LCD display to 7 out of 12.

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       

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    • How to connect my Jabra PRO 9450 with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Callmanager EHS 4.0
      • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625

       

      Connection:

      1. Remove your phone's network cable.
      2. Connect the EHS adapter to the "EU24/ ADJ" socket on your Avaya phone and the "AUX" interface on your Jabra PRO 94x0 base.
      3. Now insert the 4-pin connection cable into the socket marked with a “phone” symbol on the base of the Jabra PRO 94x0 and the other end to the "headset interface" on your phone.
      You can now reconnect the network cable to the phone.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone make a call to this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

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  • Technologies

    • What is Electronic Hook Switch (EHS)?

      Electronic Hook Switch (EHS) provides a solution that enables remote operation, e.g. answer/end functions, of compatible Jabra wireless headsets with various phones, thus eliminating the need for a mechanical handset lifter.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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  • Other

    • What are the firmware requirements for an Avaya 2420 or 46XX phone to properly support Electronic Hook Switch (EHS)?

      ​The Avaya 2420 requires IP switch Firmware 4.0 or higher Go to option>Self test> Firmware version). The Avaya 46XX series requires firmware of 1.8 or higher.

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Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,3 MB Download