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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is Electronic Hook Switch (EHS)?

    Electronic Hook Switch (EHS) provides a solution that enables remote operation, e.g. answer/end functions, of compatible Jabra wireless headsets with various phones, thus eliminating the need for a mechanical handset lifter.

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  • Can I adjust the ring tone volume heard in my headset?

    ​The volume of the ring tone in the headset is not adjustable. It is set at a default setting.

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  • I am unable to get the Jabra LINK 20 to work with my Avaya 96XX phone.

    We recommend that you upgrade the firmware on the phones to version 6.0 SP1 (ver 6.004S), and use the default 46xxsettings.txt file available through www.support.avaya.com.  

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  • Does the Avaya or Shoretel phones require certain firmware?

    Avaya: If you are not hearing dialtone or the caller on the Avaya 9608, 961X series, 962X series, 9630, 964X series phones after pressing the multifunction button it may be necessary to upgrade the firmware in the phones to 6.0SP1 (Upgrade package name)/ 6.004S (Release stated in the phones 'About' menu), and use the default 46xxsettings.txt file available through support.avaya.com. Also, the 1608i specifically requires minimum firmware revision 1.300B. 

    Shoretel: Shoretel phones must be revision 3 or higher and software version 7.5 or higher.

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  • Why does my Jabra LINK EHS Adapter not work correctly with my Avaya, Toshiba or Shoretel phone?

    If the cables supplied with the adapter are not assembled in the correct order with the headset’s base, the adapter will not be activated correctly. Always connect the cable with the red ribbon to the headset’s base last.
    For further information, please refer to the Quick Setup Guide supplied with the adapter.
    Do not use the ring tone detector cable if connecting to an Alcatel model 4028EE, 4038EE or 4068EE.

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FAQ - all questions

  • Audio

    • Why does my Jabra LINK EHS Adapter not work correctly with my Avaya, Toshiba or Shoretel phone?

      If the cables supplied with the adapter are not assembled in the correct order with the headset’s base, the adapter will not be activated correctly. Always connect the cable with the red ribbon to the headset’s base last.
      For further information, please refer to the Quick Setup Guide supplied with the adapter.
      Do not use the ring tone detector cable if connecting to an Alcatel model 4028EE, 4038EE or 4068EE.

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  • Features

    • Can I adjust the ring tone volume heard in my headset?

      ​The volume of the ring tone in the headset is not adjustable. It is set at a default setting.

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    • I am unable to get the Jabra LINK 20 to work with my Avaya 96XX phone.

      We recommend that you upgrade the firmware on the phones to version 6.0 SP1 (ver 6.004S), and use the default 46xxsettings.txt file available through www.support.avaya.com.  

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  • Installation

    • How to connect my Jabra PRO 92x with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Take the supplied connection cable RJ10 to RJ10 and insert into the socket of your Jabra PRO 920 base marked "phone" and the other end into the socket of the EHS adapter marked with a “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra PRO 92x base marked "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked "A" to the socket of the EHS adapter marked with "Handset / Headset" and with the “headset” socket of your phone.
        Important: For 6416D+M/6424D+M phones the cable marked white with "B" must be used (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone speaker.

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. See manual for instructions.

      Base setup:

       

       Set the phone setup switch to position "A".

       

       

      Microphone level setup:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

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    • How to connect my JABRA PRO 92X with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-20

      In combination with one of the following phones:

      • IP Touch 4028 EE
      • IP Touch 4038 EE
      • IP Touch 4068 EE

      EE = Extended Edition

       

      Connection:

      1. Take the supplied connection cable RJ10 to RJ10 of the Jabra PRO 92x and insert into the socket of your Jabra PRO 92x base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra PRO 92x base marked with "AUX".
      3. Now connect the white RJ10 to the 3.5 mm jack connection cable marked "D" to the socket of the EHS adapter marked with "Handset / Headset" and with the “headset” socket of your phone.
      4. Now connect the orange RJ12 to RJ12 connection cable marked with "A" to the socket of the EHS adapter marked with "COM" and with the "bell" socket of your phone.

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter. See photo. 

       

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. See User Manual.

       

      Base setup:

      Set the phone setup switch to position "A".


      Microphone volume setting:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone setup with system software 9.xx and higher:


      No settings are required on the phone for the use of a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “Phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Headset Activate/Select.

       

      Phone setup with system software lower than 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls!

      Menu> Settings> Phone> Audio Jack>Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g. Standard/ Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, more options

      No sound, Progressive, Beeps> all points must be set to "OFF".

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    • How to connect my Jabra GN9330e with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9350 base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ12 to RJ12 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9350 base marked with "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked with "A" to the socket of the EHS adapter marked with "Headset/Handset" and with the “headset” socket of your phone.
        Important: For 6416D+M/6424D+M phone use the cable marked white with "B" (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone’s speaker.

       


      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (yellow LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.


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    • How to connect my Jabra PRO 920 with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prerequisite:

      Jabra PRO 920 + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 909630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

      Connection:

      1. Take the supplied connection cable and insert it into the socket marked “phone” on your Jabra PRO 920 base and the other end into the socket of the EHS adapter marked with a “phone” symbol.
      2. Now connect the end of the cable marked red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra PRO 920 base marked with "AUX".
      3. Now connect the white cable marked with "C" to the socket of the EHS adapter marked with "Handset / Headset" and the “headset” socket of your phone.
        Important: For 1408/1416 and 9404/9408 phones the cable marked white with "A" must be used (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center of the phone speaker.

       

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter, see photo.

       

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration does not work, please manually select the DHSG mode. (See manual)

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone level setting:


      Put on the headset and call a colleague, for example. Now you can select the desired microphone volume using the +/- button. ​

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    • How to connect my Jabra GN9330e with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Prerequisite:

      GN Jabra 9330e + Jabra LINK 14201-20

      In combination with one of the following phones:

      • IP Touch 4028 EE
      • IP Touch 4038 EE
      • IP Touch 4068 EE

      EE = Extended Edition

       

      Connection:

      Connect the EHS adapter to the Jabra GN9330e base as follows:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9330e base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9330e base marked with "AUX".
      3. Now connect the white RJ10 to the 3.5 mm jack connection cable marked "D" to the socket of the EHS adapter marked with "Headset/Handset" and with the headset socket of your phone.
      4. Now connect the orange RJ12 to RJ12 connection cable marked with "A" to the socket of the EHS adapter marked with "COM" and with the "bell" socket of your phone.

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter, see photo.

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the “volume” controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       

      Phone setup with system software version 9.xx and higher:

      No settings are required on the phone for the use of a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Select / Activate Headset.

       

      Phone setup with system software below version 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu> Settings> Phone> Audio Jack> Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g., Standard / Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, More Options

      No sound, Progressive, Beeps> all points must be set to "OFF".

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    • How to connect my Jabra GN9120 EHS / GN9125 EHS with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Prerequisite:

      Jabra GN9120 EHS + Jabra LINK 14201-20
      Jabra GN9125 EHS + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied of the GN912x into the socket marked with the "phone" on your GN912x base and the other end into the socket marked with the “phone” symbol on the EHS adapter.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter as well as with the "AUX" socket on your GN912x base.
      3. Now connect the white RJ10 to RJ10 connection cable marked "D" to the socket marked with "headset/handset" on the EHS adapter as well as with the “headset” socket on your phone.
      4. Connect the dial tone sensor with the EHS adapter and attach this in the middle on the phone speaker.

      EHS setup:

      The Jabra GN12x must support and be set up on DHSG EHS.

      You can check or set it as follows.

      1. Place the headset in the base.
      2. Then press the PLUS and MINUS buttons simultaneously for 6 seconds until the online display on the headset starts to flash.
      3. The base will now display to you the EHS currently installed. The online light indicates "MSH", the pulsating light indicates "RHL", the MUTE light "DHSG" and the battery display "AEI".



      4. With the PLUS and MINUS buttons, you can now switch into the different EHS types.
      5. To confirm the EHS has successfully installed, the headset automatically switches back to charge mode after approx. 10 seconds

      Base setup:

      The adjustment controller (small wheel) on the base must be set to "A".

       

       

       

      Microphone level setup:

      1. Please call someone with the headset.
      2. You must now simultaneously press the PLUS and MINUS buttons on the headset which immediately produces a signal tone.

      3. You can now increase the volume with PLUS or decrease the volume with MINUS.
      4. To confirm, after approx. 10 seconds a low signal tone sounds in the headset in the background. The settings are then saved.

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    • How to connect my Jabra GN9120 EHS / GN9125 EHS with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra GN9120 EHS + Jabra LINK 14201-20
      Jabra GN9125 EHS + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied of the GN912x into the socket marked with the "phone" on your GN912x base and the other end into the socket marked with the “phone” symbol on the EHS adapter.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter as well as with the "AUX" socket on your GN912x base.
      3. Now connect the white RJ10 to RJ10 connection cable marked "A" to the socket marked with "headset/handset" on the EHS adapter as well as with the “headset” socket on your phone.
      4. Important: with the 6416D+M / 6424D+M phones, the white cable marked with "B" must be used instead of the ("C" cable).
      5. Connect the dial tone sensor with the EHS adapter and attach this in the middle on the phone speaker.

      EHS setup:

      The Jabra GN912x must be set up on DHSG EHS. (The Jabra GN9120 DHSG is always supplied in DHSG mode).

      You can check or set it as follows.

      1. Place the headset in the base.
      2. Then press the PLUS and MINUS buttons simultaneously for 6 seconds until the online display on the headset starts to flash.
      3. The base will now display to you the EHS currently installed. The online light indicates "MSH", the pulsating light indicates "RHL", the MUTE light "DHSG" and the battery display "AEI".



      4. With the PLUS and MINUS buttons, you can now switch into the different EHS types.
      5. To confirm the EHS has successfully installed, the headset automatically switches back to charge mode after approx. 10 seconds

      Base setup:

      The adjustment controller (small wheel) on the base must be set to "A".

       

       

      Microphone level setup:

      1. Please call someone with the headset.
      2. You must now simultaneously press the PLUS and MINUS buttons on the headset which immediately produces a signal tone.

      3. You can now increase the volume with PLUS or decrease the volume with MINUS.
      4. To confirm, after approx. 10 seconds a low signal tone sounds in the headset in the background. The settings are then saved.

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    • How to connect my Jabra GN9330e with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prerequisite:

      Jabra GN9330e + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 9630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

       

      Connection:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9350e base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ12 to RJ12 connection cable (EHS adapter) marked in red to the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9350e base marked with "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked with "C" to the socket of the EHS adapter marked with "Headset/Handset" and with the “headset” socket of your phone.
        Important: 1408/1416 and 9404/9408 phones, use the cable marked white with "A" (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone speaker.

       

       

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter. See photo.

       

       

      Software setup:

      Put the headset into the base and activate the “DHSG” mode.

      Hold down the “phone” button on the base of the Jabra GN9330e for approx. 6 seconds until the online display (blue LED) on the headset starts to flash. The current software is displayed to you by activating the volume controller in the form of the charge display (green LED).

      LEDs from left to right:

      LED 1 = RHL
      LED 2 = DHSG
      LED 3 = AEI
      LED 4 = MSH

      Thereafter, you can switch into the different software modes (LED 1-4) with the "volume" controller on the headset. To confirm the software has successfully installed, the base automatically switches back to charge mode after approx. 15 seconds.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” on the headset; by pressing again the call is ended.

       

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    • How to connect my Jabra GN9350e with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Jabra GN9350e +Jabra LINK 14201-20

      In combination with one of the following phones:

      • IP Touch 4028 EE
      • IP Touch 4038 EE
      • IP Touch 4068 EE

       EE = Extended Edition

       

      Connection:

      Connect the EHS adapter to the GN9350e base as follows:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9350 base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9350e base marked with "AUX".
      3. Now connect the white RJ10 to the 3.5 mm jack connection cable marked "D" to the socket of the EHS adapter marked with "Headset/Handset" and with the Headset socket of your phone.
      4. Now connect the orange RJ12 to RJ12 connection cable marked with "A" to the socket of the EHS adapter marked with "COM" and with the "bell" socket of your phone.

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter, see photo.

       

       

      Software setup:

      In the LCD Display, set the Jabra GN9350 to "DHSG" and press the OK button to confirm the software setting.

       

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

       

       

       

      Phone setup with system software version 9.xx and higher:

      No settings are required on the phone for the use of a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “Phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Select / Activate Headset.

       

      Phone setup with system software version below version 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls!

      Menu> Settings> Phone> Audio Jack> Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Ringtone transfer / phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g., Standard / Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

       

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, More Options

      No sound, Progressive, Beeps> all points must be set to "OFF".

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    • How to connect my Jabra GN9350e with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prerequisite:

      Jabra GN9350e + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 9630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

       

      Connection:

      1. Insert the supplied RJ10 to RJ10 connection cable into the socket of your Jabra GN9350 base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9350 base marked with "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked with "C" to the socket of the EHS adapter marked with "Headset/Handset" and to the “headset” socket of your phone. 
        Important: For 1408/1416 and 9404/9408 phone you must use the cable marked white with "A" (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone speaker.

       

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter. See photo.

       

      Software setup:

      In the LCD Display, set the Jabra GN9350 to "DHSG" and press the OK button.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

       

      Microphone level setup:

      We recommend setting the microphone volume in the LCD display to 7 out of 12.

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the ”answer/end” button on the headset; by pressing again the call is ended.

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    • How to connect my Jabra GN9350e with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite: 

      Jabra GN9350e + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Insert the supplied RJ10 to RJ10 connection cable of the Jabra GN9350 into the socket of your Jabra GN9350 base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra GN9350 base marked with "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked with "A" to the socket of the EHS adapter marked with "Handset / Headset" and with the “headset” socket of your phone. 
        Important: For the phones 6416D+M/6424D+M the cable marked white with "B" (instead of the "C" cable) must be used.
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone speaker.

      Software setup:

      In the LCD Display, set the Jabra GN9350 to "DHSG" and press the OK button.

       

      Base setup:

      Set the phone setup switch (A-G) to "A".

       

      Microphone level setup:

      We recommend setting the microphone volume in the LCD display to 7 out of 12.

       

      Headset answer/end:

      As soon as the dial tone signal can be heard in the headset, you can answer the call by pressing the "answer/end" button on the headset; by pressing again the call is ended.

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    • How to connect my Jabra PRO 9450 with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-20

      In combination with one of the following phones:

      • IP Touch 4028 EE
      • IP Touch 4038 EE
      • IP Touch 4068 EE

      EE = Extended Edition

       

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied with the Jabra PRO 94x0 into the socket marked with the "phone" on your Jabra PRO 94x0 base and the other end into the socket marked with a “phone” on the EHS adapter
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter to the "AUX" socket on your Jabra PRO 94x0 base.
      3. With the cable marked white D, connect the Headset / Handset socket on your Jabra LINK EHS Adapter to the 3.5 mm headset socket on the side of your desk phone.
      4. Now connect the orange RJ12 to RJ12 connection cable marked "A" to the socket of the EHS adapter identified with "COM" as well as with the "bell" socket on your phone.

      Please be aware that the phone will not be fully functional until the colored markings for all cables have been connected to the EHS adapter. See photo.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

        

      Phone setup with system software version 9.xx and higher:

      Settings on the phone are no longer required to use the headset. After correctly adapting the phone plug, a headset symbol must now appear in the “phone display”. Should the headset symbol not appear, please check the following settings:

      Menu > Settings > Phone > Phone plug > Activate/select headset.

       

      Phone setup with system software version below 9.xx:

      Important: The "Force Headset" function on the phone must not be activated as otherwise it will not be possible to receive external calls.

      Menu > Settings > Phone > Phone plug > Force headset OFF.

      Menu > Settings > Phone > Socket > Activate headset.

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset is only transferred if one of the following ring tones has been selected on your phone Standard / Classic / Cold River / Dooing-Dooing. > Menu > Settings > Dial tone > Internal / External

      In the event that you still do not have a dial tone signal transfer despite setting the correct ring tone, check the following settings:

      Menu > Settings > Phone > Internal / External > other options

      No tone, progressive, bleep tones > all items must be set to "OFF".

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    • How to connect my Jabra PRO 9450 with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prerequisite:

      Jabra PRO 9450 + LINK 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 9630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

       

      Connection:

      1. Connect the RJ10 to RJ10 connection cable supplied with the Jabra PRO 94x0 in the socket marked with the "phone" on your PRO 94x0 base and the other end in the socket marked with a “phone” symbol on the EHS adapter.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter to the "AUX" socket on your Jabra PRO 94x0 base.
      3. Now connect the white RJ10 to RJ10 connection cable marked with "C" to the socket marked with "headset/handset" on the EHS adapter and to the “headset” socket on your phone.
        Important: With the phones 1408/1416 and 9404/9408, the white cable marked with "A" must be used (instead of the "C" cable).

      Connect the dial tone sensor with the EHS adapter, and attach this in the middle on the phone speaker.



      Please be aware that the phone will not be fully functional until the colored markings for all cables have been connected to the EHS adapter, see photo.

      You now have the option of setting up the headset on your phone via the automatic or the manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call you on this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone setup switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

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    • How to connect my Jabra PRO 9450 with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied with the Jabra PRO 94x0 into the socket marked with a "phone" on your Jabra PRO 94x0 base, and the other end into the socket marked with a “phone” symbol on the EHS adapter
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter with the "AUX" socket on your Jabra PRO 94x0 base
      3. Now connect the white RJ10 to RJ10 connection cable, marked with "A", to the socket marked with "headset/handset" of the EHS adapter and to the “headset” socket on your phone.
        Important: with the phones 6416D+M / 6424D+M, the white cable marked with "B" must be used (instead of the "C" cable)
      4. Connect the dial tone sensor to the EHS adapter, and attach this in the middle on the phone speaker.

       

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone make a call to this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

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  • Technologies

    • What is Electronic Hook Switch (EHS)?

      Electronic Hook Switch (EHS) provides a solution that enables remote operation, e.g. answer/end functions, of compatible Jabra wireless headsets with various phones, thus eliminating the need for a mechanical handset lifter.

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  • Other

    • Does the Avaya or Shoretel phones require certain firmware?

      Avaya: If you are not hearing dialtone or the caller on the Avaya 9608, 961X series, 962X series, 9630, 964X series phones after pressing the multifunction button it may be necessary to upgrade the firmware in the phones to 6.0SP1 (Upgrade package name)/ 6.004S (Release stated in the phones 'About' menu), and use the default 46xxsettings.txt file available through support.avaya.com. Also, the 1608i specifically requires minimum firmware revision 1.300B. 

      Shoretel: Shoretel phones must be revision 3 or higher and software version 7.5 or higher.

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Download area
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Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,3 MB Download
Warning Note PDF 754,1 KB Download