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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is Electronic Hook Switch (EHS)?

    Electronic Hook Switch (EHS) provides a solution that enables remote operation, e.g. answer/end functions, of compatible Jabra wireless headsets with various phones, thus eliminating the need for a mechanical handset lifter.

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  • How to connect my Jabra PRO 9450 with Cisco 7942 G, 7945 G, 7962 G, 7965 G, 7975 G

    Prerequisite:

    Jabra PRO 9450 + Jabra LINK 14201-22

    In combination with one of the following phones:

    • Cisco 7942 G
    • Cisco 7945 G
    • Cisco 7962 G
    • Cisco 7965 G
    • Cisco 7975 G

    System:

    Cisco Unified Call Manager (CUCM)

    Cisco Call Manager Express (CME) from version 4.1 and phone firmware 8.3.3. You will be informed of the required IOC version when downloading (Cisco).

    Remote call control is also possible In combination with the expansion modules 7915 and 7916

    Important: The following requirements must be fulfilled in order to be able to use remote call control:

    Voip phones SCCP (Cisco protocol) require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 3.3, 4.0, 4.1, 4.2, 4.3, 5.0, 6.0, 7.0 and 8.0.

    SIP phones require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 5.0, 5.1, 6.0, 7.0 and 8.0.

     

    Connection:

    1. Insert the RJ10 to RJ10 connection cable supplied with the PRO 94x0 into the "headset interface" on your Cisco phone and the other end into the socket marked with a “phone” symbol on the 94x0 base
    2. Connect the EHS adapter with the "AUX" socket on your Cisco phone and the "AUX" interface on your base.  

     

    Automatic configuration:

    To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

    If the manual configuration has not worked, please select the Cisco mode manually.

     

    Base setup:

    Set the phone set-up switch to position "B".

      

     

    Microphone level setup:

    Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

     

     

    Communication Manager setup:

    Under "Phone", the call Answer/end "Wireless Headset Hookswitch Control" must be enabled for each terminal.

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    Thank you for your feedback

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FAQ - all questions

  • Installation

    • How to connect my Jabra PRO 9450 with Cisco 7942 G, 7945 G, 7962 G, 7965 G, 7975 G

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-22

      In combination with one of the following phones:

      • Cisco 7942 G
      • Cisco 7945 G
      • Cisco 7962 G
      • Cisco 7965 G
      • Cisco 7975 G

      System:

      Cisco Unified Call Manager (CUCM)

      Cisco Call Manager Express (CME) from version 4.1 and phone firmware 8.3.3. You will be informed of the required IOC version when downloading (Cisco).

      Remote call control is also possible In combination with the expansion modules 7915 and 7916

      Important: The following requirements must be fulfilled in order to be able to use remote call control:

      Voip phones SCCP (Cisco protocol) require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 3.3, 4.0, 4.1, 4.2, 4.3, 5.0, 6.0, 7.0 and 8.0.

      SIP phones require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 5.0, 5.1, 6.0, 7.0 and 8.0.

       

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied with the PRO 94x0 into the "headset interface" on your Cisco phone and the other end into the socket marked with a “phone” symbol on the 94x0 base
      2. Connect the EHS adapter with the "AUX" socket on your Cisco phone and the "AUX" interface on your base.  

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the manual configuration has not worked, please select the Cisco mode manually.

       

      Base setup:

      Set the phone set-up switch to position "B".

        

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

      Communication Manager setup:

      Under "Phone", the call Answer/end "Wireless Headset Hookswitch Control" must be enabled for each terminal.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Technologies

    • What is Electronic Hook Switch (EHS)?

      Electronic Hook Switch (EHS) provides a solution that enables remote operation, e.g. answer/end functions, of compatible Jabra wireless headsets with various phones, thus eliminating the need for a mechanical handset lifter.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
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Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,3 MB Download