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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Which phone models can I use with my Jabra Link 14201-33?

    The Jabra LINK 14201-33 Electronic Hook Switch (EHS) Adapter may be used on the following  Avaya phones and their supported platforms:

    Avaya 1408 Digital Deskphone (Aura + IP Office)*
    Avaya 1416 Digital Deskphone (Aura + IP Office)
    Avaya 9404 Digital Deskphone (Aura)
    Avaya 9408 Digital Deskphone (Aura)
    Avaya 9504 Digital Deskphone (IP Office)
    Avaya 9508 Digital Deskphone (IP Office)

    Updated Jabra Link 14201-33 to version 1.6.0 supports additionally:

    Avaya 9608 Digital Deskphone (Aura + IP Office)
    Avaya 9611 Digital Deskphone (Aura + IP Office)
    Avaya 9621G Digital Deskphone (Aura + IP Office)    
    Avaya 9641G Digital Deskphone (Aura + IP Office)

    Click here to download PCSuite 

    * Avaya Communication platforms

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  • What features does Jabra LINK 14201-33 provide while being used with a compatible telephone?

    Jabra LINK 14201-33 electronic hookswitch adapter allows the user to hear ring tones, answer and end calls, adjust the speaker volume and mute the microphone directly from the headset when being used with a compatible phone.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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  • Is the Jabra LINK 14201-33 software upgradeable?

    Yes. Connect a micro-USB to the USB cable (14201-26) between the Jabra LINK 14201-33 and your computer's USB port and update the firmware through Jabra PC Suite.

    Download the latest release of Jabra PC Suite

     

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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FAQ - all questions

  • Compatibility

    • Which phone models can I use with my Jabra Link 14201-33?

      The Jabra LINK 14201-33 Electronic Hook Switch (EHS) Adapter may be used on the following  Avaya phones and their supported platforms:

      Avaya 1408 Digital Deskphone (Aura + IP Office)*
      Avaya 1416 Digital Deskphone (Aura + IP Office)
      Avaya 9404 Digital Deskphone (Aura)
      Avaya 9408 Digital Deskphone (Aura)
      Avaya 9504 Digital Deskphone (IP Office)
      Avaya 9508 Digital Deskphone (IP Office)

      Updated Jabra Link 14201-33 to version 1.6.0 supports additionally:

      Avaya 9608 Digital Deskphone (Aura + IP Office)
      Avaya 9611 Digital Deskphone (Aura + IP Office)
      Avaya 9621G Digital Deskphone (Aura + IP Office)    
      Avaya 9641G Digital Deskphone (Aura + IP Office)

      Click here to download PCSuite 

      * Avaya Communication platforms

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

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  • Features

    • What features does Jabra LINK 14201-33 provide while being used with a compatible telephone?

      Jabra LINK 14201-33 electronic hookswitch adapter allows the user to hear ring tones, answer and end calls, adjust the speaker volume and mute the microphone directly from the headset when being used with a compatible phone.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Installation

    • Is the Jabra LINK 14201-33 software upgradeable?

      Yes. Connect a micro-USB to the USB cable (14201-26) between the Jabra LINK 14201-33 and your computer's USB port and update the firmware through Jabra PC Suite.

      Download the latest release of Jabra PC Suite

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

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Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware General 4/23/2013 1.6 40,1 KB Download
Service Pack 1

Release Date: 23/04/2013
Software Release No.: 1.6.0


Enhancements
Support for Avaya 9608, 9611, 9621G and 9641G IP Deskphone series from firmware version 6.2.4 (SP4)

Jabra PC Suite:
To get the best user experience when updating Jabra LINK 14201-33 please use the latest version of Jabra PC Suite.

Firmware update instructions:
Can be found in the online user manual for Jabra LINK 14201-33.
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet English PDF 1,2 MB Download
User Manual English PDF 1,3 MB Download
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