REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

No Quick Start Guides available for this product
No video tutorials available for this product
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What features does Jabra LINK 14201-33 provide while being used with a compatible telephone?

    Jabra LINK 14201-33 electronic hookswitch adapter allows the user to hear ring tones, answer and end calls, adjust the speaker volume and mute the microphone directly from the headset when being used with a compatible phone.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I update the firmware on my Jabra Device?

    Requirements

    To check for firmware and update your Jabra Device you need to have Jabra Direct installed.

    For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

    Please follow these steps:

    1. Open Jabra Direct.
    2. If a firmware update is available for your Jabra device this will be indicated on the main screen.



    3. To update or to manually check for new firmware click on the Firmware Updater icon.

     

    4. The Jabra Direct Firmware Updater will open in a new window.
    5. Select your device and click on the Next button.



    Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

    6. Click on the Download button and when the download is done click on the Next button.

     

    7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

    Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How can I find the firmware version of my Jabra headset using Jabra Direct?

    Requirements

    To find the firmware version of your headset, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Product Information menu.
    4. The firmware version is listed here.


    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel

FAQ - all questions

  • Features

    • What features does Jabra LINK 14201-33 provide while being used with a compatible telephone?

      Jabra LINK 14201-33 electronic hookswitch adapter allows the user to hear ring tones, answer and end calls, adjust the speaker volume and mute the microphone directly from the headset when being used with a compatible phone.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Installation

    • How do I update the firmware on my Jabra Device?

      Requirements

      To check for firmware and update your Jabra Device you need to have Jabra Direct installed.

      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      Please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.

       

      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button and when the download is done click on the Next button.

       

      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 6/26/2015 2.4 17,3 MB Download

RELEASED : 26.06.2015
VERSION : 2.4.1

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra BIZ 2400 II USB - product support for Remote Call Control integration and Firmware Updater
  • Jabra Link 860 - product support for Firmware Updater
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015) - product support for Firmware Updater
  • Preferred softphone for outgoing call (setting option)
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 5/19/2015 1.7 40,6 KB Download
Support in firmware for both LINK 33 and 41 - Minor bug fixes
Jabra Direct English 6/19/2015 3.1 23,8 MB Download

New Jabra audio devices supported:

  • Jabra BIZ 2400 II USB
  • Jabra Link 860
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015)

Jabra audio devices with improved feature supported:

  • Jabra BIZ 2300 Value Pack 1 (available via firmware upgrade to BIZ 2300)
  • Jabra PRO 9400

New softphone integrations:

  • CounterPath X-lite 4.6 or above
  • Avaya Communicator for Microsoft Lync 2013

Improved softphone integration for:

  • Cisco Jabber (optimizations)
  • Microsoft Lync (renamed to Skype for Business)
  • IBM Sametime (driver enhancements and bug fixes)

New Jabra Direct features and enhancements:

  • Jabra Intelligent Call Transfer feature – available for Microsoft Lync/Skype for Business with Jabra Evolve 40 and 80.
    Notice: Must be enabled in Jabra Direct under General Setting. Jabra Evolve 40 and 80 must be upgraded to firmware version 2.0 or newer (available soon) to support Jabra Intelligent Call Transfer.
  • Improved support for assistive software (screen reader software used by blinds and weak sighted, e.g. MS Windows Narrator and Freedom Scientific JAWS)
  • Various stability improvements and graphical changes applied for Jabra Direct

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: http://www.jabra.com/direct

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,2 MB Download
User Manual English PDF 1,3 MB Download