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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I find the firmware version of my Jabra headset using Jabra Direct?

    Prerequisites

    To find the firmware version of your headset, follow these steps:

    1. Open Jabra Direct.
    2. Click Settings.

    3.  

    4. Scroll down and expand Product Information.
    5. See Firmware version.



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  • Why is there no ringtone in my headset when connected to an Avaya 9608 using my Jabra Link 33 EHS adapter?

    For some firmware versions of the Avaya 9608, headset signaling is not enabled by default. To enable this feature on your Avaya phone, use the following steps:

    1. Press the Home button.



    2. Go to Option & Settings, and then press Select or OK.
    3. Go to Call settings, and then press Select or OK.
    4. Go to Headset Signaling, and then select Yes or No by pressing Change or OK.

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  • How do I update the firmware on my Jabra device?

    Prerequisites

    To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

    1. Open Jabra Direct.
    2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



    3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

    4.  

    5. The Jabra Direct Firmware Updater opens in a new window.
    6. Select your Jabra device, and then click Next.



    7. Click Download. When the download is finished, click Next.



    8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

    Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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FAQ - all questions

  • Installation

    • Why is there no ringtone in my headset when connected to an Avaya 9608 using my Jabra Link 33 EHS adapter?

      For some firmware versions of the Avaya 9608, headset signaling is not enabled by default. To enable this feature on your Avaya phone, use the following steps:

      1. Press the Home button.



      2. Go to Option & Settings, and then press Select or OK.
      3. Go to Call settings, and then press Select or OK.
      4. Go to Headset Signaling, and then select Yes or No by pressing Change or OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Features

    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 5/19/2015 1.7 40,6 KB Download
Support in firmware for both LINK 33 and 41 - Minor bug fixes
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,2 MB Download
User Manual English PDF 1,3 MB Download