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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What features does Jabra LINK 14201-33 provide while being used with a compatible telephone?

    Jabra LINK 14201-33 electronic hookswitch adapter allows the user to hear ring tones, answer and end calls, adjust the speaker volume and mute the microphone directly from the headset when being used with a compatible phone.

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  • How can I find the firmware version of my Jabra headset using Jabra Direct?

    Requirements

    To find the firmware version of your headset, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Product Information menu.
    4. The firmware version is listed here.


    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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FAQ - all questions

  • Features

    • What features does Jabra LINK 14201-33 provide while being used with a compatible telephone?

      Jabra LINK 14201-33 electronic hookswitch adapter allows the user to hear ring tones, answer and end calls, adjust the speaker volume and mute the microphone directly from the headset when being used with a compatible phone.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware General 4/23/2013 1.6 40,1 KB Download
Service Pack 1

Release Date: 23/04/2013
Software Release No.: 1.6.0


Enhancements
Support for Avaya 9608, 9611, 9621G and 9641G IP Deskphone series from firmware version 6.2.4 (SP4)

Jabra PC Suite:
To get the best user experience when updating Jabra LINK 14201-33 please use the latest version of Jabra PC Suite.

Firmware update instructions:
Can be found in the online user manual for Jabra LINK 14201-33.
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,2 MB Download
User Manual English PDF 1,3 MB Download