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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Does the Jabra LINK 180 work with all computers and desk phones?

    The Jabra LINK 180 is fully compatible with Microsoft Windows and Mac, as well as all leading desk phones (Avaya, Siemens,  Nortel, etc.) and softphones (MSOC, CIPC, MSN, Skype etc.)​.

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  • Is Jabra LINK 180 compatible with Windows 7?

    ​Yes, the Jabra LINK 180 is compatible with Windows 7.

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  • Does Jabra LINK 180 support wideband?

    ​Yes, the Jabra LINK 180 is designed to support wideband both on the transmit and receive side in PC and telephone modes.

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  • Does the Jabra LINK 180 offer a mute functionality?

    Mute functionality is not an intended feature of the Jabra LINK 180. However you may add an inline mute switch by connecting the Jabra product no. 8855-00-00 between the quick disconnect (QD) on the headset and the QD on the cable connected to the Jabra LINK 180 device.

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  • What compatibility settings does my Jabra LINK 180 provide?

    The compatibility switch on the Jabra LINK 180 is used to setup this device to a specific deskphone. Please find overview of possible settings below:

    • Position A: (most common setting used on phones)
    • Position B: (Cisco and some Avaya phones*)
    • Position C: (Ascom and Astra Office phones)
    * To connect to Avaya 96xx phones, a Jabra GN1216 cord is furthermore required.​

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FAQ - all questions

  • Compatibility

    • Does the Jabra LINK 180 work with all computers and desk phones?

      The Jabra LINK 180 is fully compatible with Microsoft Windows and Mac, as well as all leading desk phones (Avaya, Siemens,  Nortel, etc.) and softphones (MSOC, CIPC, MSN, Skype etc.)​.

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    • Is Jabra LINK 180 compatible with Windows 7?

      ​Yes, the Jabra LINK 180 is compatible with Windows 7.

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  • Features

    • Does Jabra LINK 180 support wideband?

      ​Yes, the Jabra LINK 180 is designed to support wideband both on the transmit and receive side in PC and telephone modes.

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    • Does the Jabra LINK 180 offer a mute functionality?

      Mute functionality is not an intended feature of the Jabra LINK 180. However you may add an inline mute switch by connecting the Jabra product no. 8855-00-00 between the quick disconnect (QD) on the headset and the QD on the cable connected to the Jabra LINK 180 device.

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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  • Installation

    • What compatibility settings does my Jabra LINK 180 provide?

      The compatibility switch on the Jabra LINK 180 is used to setup this device to a specific deskphone. Please find overview of possible settings below:

      • Position A: (most common setting used on phones)
      • Position B: (Cisco and some Avaya phones*)
      • Position C: (Ascom and Astra Office phones)
      * To connect to Avaya 96xx phones, a Jabra GN1216 cord is furthermore required.​

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    • How do I update the firmware on my Jabra Device?

      Prerequisites

      To check for firmware and update your Jabra Device you need to have Jabra Direct installed.

      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      Please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.

       

      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button and when the download is done click on the Next button.

       

      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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  • Technologies

    • Why is it important to update headset firmware?

      Prerequisites

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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  • Other

    • How is the Jabra LINK 180 powered?

      The Jabra LINK 180 is powered via the USB cable to the computer, without the need for a separate power supply.​

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 6/26/2015 2.4 17,3 MB Download

RELEASED : 26.06.2015
VERSION : 2.4.1

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra BIZ 2400 II USB - product support for Remote Call Control integration and Firmware Updater
  • Jabra Link 860 - product support for Firmware Updater
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015) - product support for Firmware Updater
  • Preferred softphone for outgoing call (setting option)
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware for dongle English 6/19/2015 1.3 8,8 KB Download
Official software release for Jabra LINK 180
Jabra Direct English 6/19/2015 3.1 23,8 MB Download

New Jabra audio devices supported:

  • Jabra BIZ 2400 II USB
  • Jabra Link 860
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015)

Jabra audio devices with improved feature supported:

  • Jabra BIZ 2300 Value Pack 1 (available via firmware upgrade to BIZ 2300)
  • Jabra PRO 9400

New softphone integrations:

  • CounterPath X-lite 4.6 or above
  • Avaya Communicator for Microsoft Lync 2013

Improved softphone integration for:

  • Cisco Jabber (optimizations)
  • Microsoft Lync (renamed to Skype for Business)
  • IBM Sametime (driver enhancements and bug fixes)

New Jabra Direct features and enhancements:

  • Jabra Intelligent Call Transfer feature – available for Microsoft Lync/Skype for Business with Jabra Evolve 40 and 80.
    Notice: Must be enabled in Jabra Direct under General Setting. Jabra Evolve 40 and 80 must be upgraded to firmware version 2.0 or newer (available soon) to support Jabra Intelligent Call Transfer.
  • Improved support for assistive software (screen reader software used by blinds and weak sighted, e.g. MS Windows Narrator and Freedom Scientific JAWS)
  • Various stability improvements and graphical changes applied for Jabra Direct

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: http://www.jabra.com/direct

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,2 KB Download
Quick Start Guide English PDF 615,4 KB Download