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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Does the Jabra Link 180 support wideband?

    Yes, the Jabra Link 180 is designed to support wideband, on both the transmitting and receiving sides, when it is used in PC mode and telephone mode.

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  • What are the compatibility options with my Jabra Link 180?

    Use the compatibility switch on your Jabra Link 180 to set up this device with a specific desk phone. See the following options:

    • Position A: This is the most commonly used setting for desk phones.
    • Position B: Cisco and some Avaya phones*
    • Position C: Ascom and Astra Office phones

    *To connect to Avaya 96xx phones, you need to use a Jabra GN1216 cord.

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  • How does the Jabra Link 180 get power?

    The Jabra Link 180 gets power from the USB cable connection to a computer. There is no need for a separate power supply.​

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  • How do I find the firmware version of my Jabra headset using Jabra Direct?

    Prerequisites

    To find the firmware version of your headset, follow these steps:

    1. Open Jabra Direct.
    2. Click Settings.

    3.  

    4. Scroll down and expand Product Information.
    5. See Firmware version.



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  • Why is it important to update firmware for my Jabra device?

    Prerequisites

    Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

    Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

    To check for new firmware, follow these steps:

    1. Open Jabra Direct.
    2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



    3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



    4. The Jabra Direct Firmware Updater opens in a separate window.
    5. Select your Jabra device, and then click Next.



    6. Click Download, and when the download is finished, click Next.



    7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

    Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

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FAQ - all questions

  • Installation

    • How does the Jabra Link 180 get power?

      The Jabra Link 180 gets power from the USB cable connection to a computer. There is no need for a separate power supply.​

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    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

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  • Features

    • Does the Jabra Link 180 support wideband?

      Yes, the Jabra Link 180 is designed to support wideband, on both the transmitting and receiving sides, when it is used in PC mode and telephone mode.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Compatibility

    • What are the compatibility options with my Jabra Link 180?

      Use the compatibility switch on your Jabra Link 180 to set up this device with a specific desk phone. See the following options:

      • Position A: This is the most commonly used setting for desk phones.
      • Position B: Cisco and some Avaya phones*
      • Position C: Ascom and Astra Office phones

      *To connect to Avaya 96xx phones, you need to use a Jabra GN1216 cord.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

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      How can we make this more useful for you?

Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware for dongle English 9/7/2015 1.4 8,8 KB Download

General stability improvements for microphone audio

Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,2 KB Download
Quick Start Guide English PDF 615,4 KB Download