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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Does the Jabra LINK 180 work with all computers and desk phones?

    The Jabra LINK 180 is fully compatible with Microsoft Windows and Mac, as well as all leading desk phones (Avaya, Siemens,  Nortel, etc.) and softphones (MSOC, CIPC, MSN, Skype etc.)​.

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  • Is Jabra LINK 180 compatible with Windows 7?

    ​Yes, the Jabra LINK 180 is compatible with Windows 7.

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  • Does Jabra LINK 180 support wideband?

    ​Yes, the Jabra LINK 180 is designed to support wideband both on the transmit and receive side in PC and telephone modes.

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  • Does the Jabra LINK 180 offer a mute functionality?

    Mute functionality is not an intended feature of the Jabra LINK 180. However you may add an inline mute switch by connecting the Jabra product no. 8855-00-00 between the quick disconnect (QD) on the headset and the QD on the cable connected to the Jabra LINK 180 device.

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  • What compatibility settings does my Jabra LINK 180 provide?

    The compatibility switch on the Jabra LINK 180 is used to setup this device to a specific deskphone. Please find overview of possible settings below:

    • Position A: (most common setting used on phones)
    • Position B: (Cisco and some Avaya phones*)
    • Position C: (Ascom and Astra Office phones)
    * To connect to Avaya 96xx phones, a Jabra GN1216 cord is furthermore required.​

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FAQ - all questions

  • Compatibility

    • Does the Jabra LINK 180 work with all computers and desk phones?

      The Jabra LINK 180 is fully compatible with Microsoft Windows and Mac, as well as all leading desk phones (Avaya, Siemens,  Nortel, etc.) and softphones (MSOC, CIPC, MSN, Skype etc.)​.

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    • Is Jabra LINK 180 compatible with Windows 7?

      ​Yes, the Jabra LINK 180 is compatible with Windows 7.

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  • Features

    • Does Jabra LINK 180 support wideband?

      ​Yes, the Jabra LINK 180 is designed to support wideband both on the transmit and receive side in PC and telephone modes.

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    • Does the Jabra LINK 180 offer a mute functionality?

      Mute functionality is not an intended feature of the Jabra LINK 180. However you may add an inline mute switch by connecting the Jabra product no. 8855-00-00 between the quick disconnect (QD) on the headset and the QD on the cable connected to the Jabra LINK 180 device.

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  • Installation

    • What compatibility settings does my Jabra LINK 180 provide?

      The compatibility switch on the Jabra LINK 180 is used to setup this device to a specific deskphone. Please find overview of possible settings below:

      • Position A: (most common setting used on phones)
      • Position B: (Cisco and some Avaya phones*)
      • Position C: (Ascom and Astra Office phones)
      * To connect to Avaya 96xx phones, a Jabra GN1216 cord is furthermore required.​

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • How is the Jabra LINK 180 powered?

      The Jabra LINK 180 is powered via the USB cable to the computer, without the need for a separate power supply.​

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,2 KB Download
Quick Start Guide English PDF 615,4 KB Download
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