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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Prerequisites

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  • Can I configure the Supervisor mute button?

    No, you cannot configure the Supervisor mute button. You can configure only the Answer/end button and the Mute button.

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  • How do I find the firmware version of my Jabra headset using Jabra Direct?

    Prerequisites

    To find the firmware version of your headset, follow these steps:

    1. Open Jabra Direct.
    2. Click Settings.

    3.  

    4. Scroll down and expand Product Information.
    5. See Firmware version.



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  • How do I add a speed dial number?

    Prerequisites

    To add a speed dial number, follow these steps:

    1. Open Jabra Direct.
    2. Click Settings.

     

    3. Scroll down and expand Button configuration.
    4. Enter the number to use in Speed dial number.



    5. Select the button to use for the speed dial function.



    6. Click Apply.

    Note: Your softphone application must support the speed dial function.

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  • How do I add a voice mail number?

    Prerequisites

    To add a voice mail number, follow these steps:

    1. Open Jabra Direct.
    2. Click Settings.



    3. Scroll down and expand Button configuration.
    4. In Voice mail number, enter the number to use.



    5. Select a button to use for the voice mail function.



    6. Click Apply.

    Note: Your softphone application must support the voice mail function.

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FAQ - all questions

  • Setup for Softphones

    • How do I set my softphone as the preferred softphone in Jabra Direct?

      Prerequisites

      To set your softphone as the preferred softphone in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select your preferred softphone.



      5. Click Apply.

      Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.

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    • How do I set up my Jabra headset to work with Avaya One-X Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Avaya One-X Communicator manually, follow these steps:

      1. Close Avaya One-X Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Avaya one-x/Aura Agent Desktop, and then click Apply.



      6. Start Avaya One-X Communicator.
      7. Select Settings, General Settings.






      8. In Devices and Services, select Audio.
      9. In the Microphone and Speaker fields, select the Jabra headset, and then click OK.



      10. Jabra Direct will advise that the Jabra headset and Avaya One-X Communicator are ready for use.



      Note: Make sure your softphone is active and logged in so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Cisco IP Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Cisco IP Communicator manually, follow these steps:

      1. Close Cisco IP Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Cisco IP Communicator, and then click Apply.



      6. Start Cisco IP Communicator.
      7. Select Menu, and then select Audio Tuning Wizard.






      8. Click Next to start the wizard.



      9. For each of the audio settings Headset, Speakerphone, Handset, and Ringer, select the Jabra headset.



      10. Click Play to test the listening volume.



      11. Click Test to test the microphone volume.



      12. Click Finish.



      13. Jabra Direct will advise that the Jabra headset and Cisco IP Communicator are ready to use.



      Note: Make sure your softphone is active and logged on, so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Skype for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Skype, follow these steps:

      1. Close Skype.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Skype, and then click Apply.



      6. Start Skype.
      7. Select Tools, and then select Options.



      8. Under General, select Audio settings.
      9. For each of the settings Microphone, Speakers, and Ringing, select the Jabra headset, and then click Save.



      10. Jabra Direct will advise that the Jabra headset and Skype are ready to use.



      Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Avaya Communicator for Microsoft Lync 2013 for Windows?

      Follow these steps:

      1. Install Avaya Communicator for Microsoft Lync 2013.
      2. Open Avaya Communicator for Microsoft Lync 2013.
      3. Connect your Jabra headset.
      4. Make sure your Jabra headset is the default audio device in Avaya Communicator for Microsoft Lync 2013.
      5. Install Jabra Direct.
      6. Open Jabra Direct.
      7. Click Settings.

      8. Pro935 1

      9. Scroll down and expand Softphone (PC).
      10. In Preferred softphone select Avaya Microsoft Lync 2013 Integration, and then click Apply.

      11. Pro935 2

      12. Jabra Direct then states that the Jabra headset, and Avaya Communicator for Microsoft Lync 2013 are ready for use.

      13. 	Pro9470 3

        Note: Make sure your softphone is active and logged in for Jabra Direct to show it is available and ready. See a list of compatible softphones on www.jabra.com/direct.

      Important: When the Avaya Communicator for Microsoft Lync 2013 Integration is installed, Microsoft Lync 2013 call controls do not work.

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    • How do I set up my Jabra headset to work with IBM Sametime for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to IBM Sametime, follow these steps:

      1. Close IBM Sametime.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select IBM Sametime, and then click Apply.



      6. Start IBM Sametime.
      7. Select File, and then select Preferences.



      8. Select Voice and Video.
      9. For each of the audio settings Microphone, Speakers, and Ringing, select the Jabra headset.



      10. Click Apply, and then click OK.
      11. Jabra Direct will advise that the Jabra headset and IBM Sametime are ready to use.



      12. Note: Make sure your softphone is active and logged in, so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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  • Installation

    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

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  • Features

    • Can I configure the Supervisor mute button?

      No, you cannot configure the Supervisor mute button. You can configure only the Answer/end button and the Mute button.

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    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

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    • How do I add a speed dial number?

      Prerequisites

      To add a speed dial number, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

       

      3. Scroll down and expand Button configuration.
      4. Enter the number to use in Speed dial number.



      5. Select the button to use for the speed dial function.



      6. Click Apply.

      Note: Your softphone application must support the speed dial function.

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    • How do I add a voice mail number?

      Prerequisites

      To add a voice mail number, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Button configuration.
      4. In Voice mail number, enter the number to use.



      5. Select a button to use for the voice mail function.



      6. Click Apply.

      Note: Your softphone application must support the voice mail function.

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    • How do I add an emergency number?

      Prerequisites

      To add an emergency number, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

       

      3. Scroll down and expand Button configuration.
      4. In Emergency number, enter the number to use.



      5. Click Apply.


      How to use the emergency number:


      To use the emergency number, simultaneously press any two buttons. This will also work if the computer is locked.



      Legal disclaimer:

      In the event that the product is used for calling emergency operators or any other emergency dialing, Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient or operator. It is the user’s sole responsibility to enter the correct emergency number information, to test the system before usage and to maintain alternative means of making an emergency call.

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    • How do I change the audio protection level on my Jabra headset using Jabra Direct?

      Prerequisites

      You can change the audio protection level in Jabra Direct using the following steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Audio protection (IntelliTone) and select the level to use.



      4. Click Apply.

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    • How do I reset my Jabra headset to the default settings?

      Prerequisites

      When you reset your headset to the default settings, the previous settings will be deleted.

      To reset using Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Click Options.

      4.  

      5. Click Restore default settings.

      6.  

      7. Click Apply.

      Note: To reset the Jabra Evolve 65, it must be connected to a PC using a USB cable.

      To reset using the touchscreen, follow these steps:

      1. Tap the Settings icon.



      2. Tap Phone settings.



      3. Tap Reset configuration.



      4. Tap Confirm.



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    • Why does the Supervisor mute button not respond when I press it?

      To use the Supervisor mute button, press and hold it for approximately 2 seconds to either mute or unmute.




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    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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    • How do I mute and unmute the supervisor headset?

      When the supervisor headset is first connected, it is automatically muted, and the LED around the Supervisor mute button turns red.

      To manually mute or unmute the superviser headset, press and hold the Supervisor mute button for approximately 2 seconds. 

       

       

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 2/19/2015 1.8 141,1 KB Download
General stabililty improvements
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,3 MB Download
Quick Start Guide English PDF 1,7 MB Download