REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

No Quick Start Guides available for this product
No video tutorials available for this product
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I add a voice mail number on my Jabra Link 265?

    Requirements
    Jabra PC Suite (latest version)
    Softphone application which supports voice mail function


    To add a voice mail number for the USB controller, please follow these steps:

    1. Open Jabra Control Center.
    2. Select the Button configuration tab.

    You must choose whether you want to access the voice mail number by tapping or pressing a button – under the appropriate pull-down menu, please select Dial voice mail.



    3. In the Voice mail number field enter the desired number:



    4. Click Apply and OK.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I add a speed dial number on my Jabra Link 265?


    Softphone application which supports speed dial


    To add a speed dial number for the USB controller, please follow these steps:

    1. Open Jabra Control Center.
    2. Select the Button configuration tab.

    You must choose whether you want to access the speed dial number by tapping or
    pressing a button – under the appropriate pull-down menu, please select Speed dial.




    3. In the Speed dial number field enter the desired number:



    4. Click Apply and OK.



    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I change the audio protection level on my Jabra Link 265?

    Call priority can be changed using Jabra PC Suite.

    Please follow these steps:

    1. Open Jabra Control Center.
    2. Under the View menu, select Advanced View.



    3. Select the Audio tab.
    4. Adjust the Audio protection by selecting the appropriate level.



    5. Click Apply and OK.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • Why does the Supervisor mute button not respond when I push it?

    The Supervisor mute button needs to pushed and held for approximately 2 seconds to either mute or un-mute.




    Last updated: 09-05-14

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I add an emergency number on my Jabra Link 265?

    To add an emergency number for the headset, please follow these steps:

    First, make sure that you have the latest version of Jabra PC Suite installed.

    1. Open Jabra Control Center.  

    2. Go to the Button Configuration tab.  

    In the Emergency number field, type the emergency number that applies to your country.



     

    | How to use

    To use the emergency number feature, press any two buttons at the same time.
    This will also work if the computer is locked.

     

    In the event that the product is used for calling emergency operators or any other emergency dialing, Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient or operator.  It is the user’s sole responsibility to enter the correct emergency number information, to test the system before usage and to maintain alternative means of making an emergency call.

    Last updated:10-02-2014

     

     

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel

FAQ - all questions

  • Features

    • How do I add a voice mail number on my Jabra Link 265?

      Requirements
      Jabra PC Suite (latest version)
      Softphone application which supports voice mail function


      To add a voice mail number for the USB controller, please follow these steps:

      1. Open Jabra Control Center.
      2. Select the Button configuration tab.

      You must choose whether you want to access the voice mail number by tapping or pressing a button – under the appropriate pull-down menu, please select Dial voice mail.



      3. In the Voice mail number field enter the desired number:



      4. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I add a speed dial number on my Jabra Link 265?


      Softphone application which supports speed dial


      To add a speed dial number for the USB controller, please follow these steps:

      1. Open Jabra Control Center.
      2. Select the Button configuration tab.

      You must choose whether you want to access the speed dial number by tapping or
      pressing a button – under the appropriate pull-down menu, please select Speed dial.




      3. In the Speed dial number field enter the desired number:



      4. Click Apply and OK.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I change the audio protection level on my Jabra Link 265?

      Call priority can be changed using Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center.
      2. Under the View menu, select Advanced View.



      3. Select the Audio tab.
      4. Adjust the Audio protection by selecting the appropriate level.



      5. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Why does the Supervisor mute button not respond when I push it?

      The Supervisor mute button needs to pushed and held for approximately 2 seconds to either mute or un-mute.




      Last updated: 09-05-14

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I add an emergency number on my Jabra Link 265?

      To add an emergency number for the headset, please follow these steps:

      First, make sure that you have the latest version of Jabra PC Suite installed.

      1. Open Jabra Control Center.  

      2. Go to the Button Configuration tab.  

      In the Emergency number field, type the emergency number that applies to your country.



       

      | How to use

      To use the emergency number feature, press any two buttons at the same time.
      This will also work if the computer is locked.

       

      In the event that the product is used for calling emergency operators or any other emergency dialing, Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient or operator.  It is the user’s sole responsibility to enter the correct emergency number information, to test the system before usage and to maintain alternative means of making an emergency call.

      Last updated:10-02-2014

       

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Is it possible to configure the Supervisor mute button?

      It is not possible to configure the Supervisor mute button.
      Only the Answer/end button and Mute button can be configured.

      Last updated: 19-05-14

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I mute/un-mute the Supervisor headset?

      The moment the Supervisor headset is connected it is automatically muted and the LED around the Supervisor mute button turns red.

      To manually Mute or un-mute press and hold the Supervisor mute button for approximately 2 seconds. 



      Last updated: 19-05-14

       

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.1 14,5 MB Download

Released : 14.11.2014
Version : 2.1.3

Improved integration for:

  • Embedded IBM Sametime installed in Lotus Notes 9.0 added
  • Skype 7.0 (driver enhancements and bug fixes)


New features and enhancements:

  • Battery monitor for wireless devices
  • Presence support across softphones (Skype and IBM Sametime)
  • Jabra EVOLVE 20, 30, 40, 65 and 80 product support for Remote Call Control integration and Firmware Updater. EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller.
  • Jabra LINK 14201-41 (Cisco EHS enabler) product support in Firmware Updater. Jabra LINK 14201-41 shows as LINK 14201-33/41.
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 9/10/2014 1.7 107 KB Download
Minor bug fixes
Jabra PC Suite English 12/1/2014 2.16 40,6 MB Download

Integration for:

  • BroadSoft UC-One softphone
  • BroadSoft based softphones variants (branded under other names, though often including ‘UC-One’)

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 30 product support in Jabra Control Center

System requirements & Compatibility:

See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,3 MB Download
Quick Start Guide English PDF 1,7 MB Download