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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I add a speed dial number?

    Requirements

    To add a speed dial number, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Button configuration menu.
    4. Enter the desired number in Speed dial number.



    5. Choose a button you want to use for the speed dial function.



    6. Click Apply.

    Note: Your softphone application must support the speed dial function.

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  • How do I mute/un-mute the Supervisor headset?

    The moment the Supervisor headset is connected it is automatically muted and the LED around the Supervisor mute button turns red.

    To manually Mute or un-mute press and hold the Supervisor mute button for approximately 2 seconds. 



    Last updated: 19-05-14

     

     

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  • Why does the Supervisor mute button not respond when I push it?

    The Supervisor mute button needs to pushed and held for approximately 2 seconds to either mute or un-mute.




    Last updated: 09-05-14

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  • Is it possible to configure the Supervisor mute button?

    It is not possible to configure the Supervisor mute button.
    Only the Answer/end button and Mute button can be configured.

    Last updated: 19-05-14

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  • How can I find the firmware version of my Jabra headset using Jabra Direct?

    Requirements

    To find the firmware version of your headset, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Product Information menu.
    4. The firmware version is listed here.


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FAQ - all questions

  • Features

    • How do I add a speed dial number?

      Requirements

      To add a speed dial number, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Button configuration menu.
      4. Enter the desired number in Speed dial number.



      5. Choose a button you want to use for the speed dial function.



      6. Click Apply.

      Note: Your softphone application must support the speed dial function.

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      How can we make this more useful for you?

    • How do I mute/un-mute the Supervisor headset?

      The moment the Supervisor headset is connected it is automatically muted and the LED around the Supervisor mute button turns red.

      To manually Mute or un-mute press and hold the Supervisor mute button for approximately 2 seconds. 



      Last updated: 19-05-14

       

       

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    • Why does the Supervisor mute button not respond when I push it?

      The Supervisor mute button needs to pushed and held for approximately 2 seconds to either mute or un-mute.




      Last updated: 09-05-14

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    • Is it possible to configure the Supervisor mute button?

      It is not possible to configure the Supervisor mute button.
      Only the Answer/end button and Mute button can be configured.

      Last updated: 19-05-14

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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    • How do I add a voice mail number on my Jabra Link 265?

      Requirements

      Requirements
      Jabra PC Suite (latest version)
      Softphone application which supports voice mail function


      To add a voice mail number for the USB controller, please follow these steps:

      1. Open Jabra Control Center.
      2. Select the Button configuration tab.

      You must choose whether you want to access the voice mail number by tapping or pressing a button – under the appropriate pull-down menu, please select Dial voice mail.



      3. In the Voice mail number field enter the desired number:



      4. Click Apply and OK.

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    • How do I add an emergency number?

      Requirements

      To add an emergency number, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Button configuration menu.
      4. In Emergency number, enter the emergency number.



      5. Click Apply.


      How to use


      To use the emergency number feature, press any two buttons at the same time.
      This will also work if the computer is locked.
       

      Legal disclaimer:
      In the event that the product is used for calling emergency operators or any other emergency dialing, Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient or operator. It is the user’s sole responsibility to enter the correct emergency number information, to test the system before usage and to maintain alternative means of making an emergency call.

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  • Installation

    • How do I update the firmware on my Jabra Device?

      Requirements

      To check for firmware and update your Jabra Device you need to have Jabra Direct installed.

      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      Please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.

       

      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button and when the download is done click on the Next button.

       

      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually, please follow these steps:

      1. Skype must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.

       

      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      7. Startup Skype.
      8. Select Tools and choose Options.



      9. Under General, select the Audio settings option.
      10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      11. When done, click Save.
      12. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 6/26/2015 2.4 17,3 MB Download

RELEASED : 26.06.2015
VERSION : 2.4.1

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra BIZ 2400 II USB - product support for Remote Call Control integration and Firmware Updater
  • Jabra Link 860 - product support for Firmware Updater
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015) - product support for Firmware Updater
  • Preferred softphone for outgoing call (setting option)
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 2/19/2015 1.8 141,1 KB Download
General stabililty improvements
Jabra Direct English 6/19/2015 3.1 23,8 MB Download

New Jabra audio devices supported:

  • Jabra BIZ 2400 II USB
  • Jabra Link 860
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015)

Jabra audio devices with improved feature supported:

  • Jabra BIZ 2300 Value Pack 1 (available via firmware upgrade to BIZ 2300)
  • Jabra PRO 9400

New softphone integrations:

  • CounterPath X-lite 4.6 or above
  • Avaya Communicator for Microsoft Lync 2013

Improved softphone integration for:

  • Cisco Jabber (optimizations)
  • Microsoft Lync (renamed to Skype for Business)
  • IBM Sametime (driver enhancements and bug fixes)

New Jabra Direct features and enhancements:

  • Jabra Intelligent Call Transfer feature – available for Microsoft Lync/Skype for Business with Jabra Evolve 40 and 80.
    Notice: Must be enabled in Jabra Direct under General Setting. Jabra Evolve 40 and 80 must be upgraded to firmware version 2.0 or newer (available soon) to support Jabra Intelligent Call Transfer.
  • Improved support for assistive software (screen reader software used by blinds and weak sighted, e.g. MS Windows Narrator and Freedom Scientific JAWS)
  • Various stability improvements and graphical changes applied for Jabra Direct

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: http://www.jabra.com/direct

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,3 MB Download
Quick Start Guide English PDF 1,7 MB Download