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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I add a speed dial number on my Jabra Link 265?


    Softphone application which supports speed dial


    To add a speed dial number for the USB controller, please follow these steps:

    1. Open Jabra Control Center.
    2. Select the Button configuration tab.

    You must choose whether you want to access the speed dial number by tapping or
    pressing a button – under the appropriate pull-down menu, please select Speed dial.




    3. In the Speed dial number field enter the desired number:



    4. Click Apply and OK.



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  • How do I mute/un-mute the Supervisor headset?

    The moment the Supervisor headset is connected it is automatically muted and the LED around the Supervisor mute button turns red.

    To manually Mute or un-mute press and hold the Supervisor mute button for approximately 2 seconds. 



    Last updated: 19-05-14

     

     

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  • Why does the Supervisor mute button not respond when I push it?

    The Supervisor mute button needs to pushed and held for approximately 2 seconds to either mute or un-mute.




    Last updated: 09-05-14

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  • Is it possible to configure the Supervisor mute button?

    It is not possible to configure the Supervisor mute button.
    Only the Answer/end button and Mute button can be configured.

    Last updated: 19-05-14

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  • How do I add a voice mail number on my Jabra Link 265?

    Requirements
    Jabra PC Suite (latest version)
    Softphone application which supports voice mail function


    To add a voice mail number for the USB controller, please follow these steps:

    1. Open Jabra Control Center.
    2. Select the Button configuration tab.

    You must choose whether you want to access the voice mail number by tapping or pressing a button – under the appropriate pull-down menu, please select Dial voice mail.



    3. In the Voice mail number field enter the desired number:



    4. Click Apply and OK.

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FAQ - all questions

  • Features

    • How do I add a speed dial number on my Jabra Link 265?


      Softphone application which supports speed dial


      To add a speed dial number for the USB controller, please follow these steps:

      1. Open Jabra Control Center.
      2. Select the Button configuration tab.

      You must choose whether you want to access the speed dial number by tapping or
      pressing a button – under the appropriate pull-down menu, please select Speed dial.




      3. In the Speed dial number field enter the desired number:



      4. Click Apply and OK.



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      Thank you for your feedback

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    • How do I mute/un-mute the Supervisor headset?

      The moment the Supervisor headset is connected it is automatically muted and the LED around the Supervisor mute button turns red.

      To manually Mute or un-mute press and hold the Supervisor mute button for approximately 2 seconds. 



      Last updated: 19-05-14

       

       

      Was this useful?

      Thank you for your feedback

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    • Why does the Supervisor mute button not respond when I push it?

      The Supervisor mute button needs to pushed and held for approximately 2 seconds to either mute or un-mute.




      Last updated: 09-05-14

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      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • Is it possible to configure the Supervisor mute button?

      It is not possible to configure the Supervisor mute button.
      Only the Answer/end button and Mute button can be configured.

      Last updated: 19-05-14

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      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • How do I add a voice mail number on my Jabra Link 265?

      Requirements
      Jabra PC Suite (latest version)
      Softphone application which supports voice mail function


      To add a voice mail number for the USB controller, please follow these steps:

      1. Open Jabra Control Center.
      2. Select the Button configuration tab.

      You must choose whether you want to access the voice mail number by tapping or pressing a button – under the appropriate pull-down menu, please select Dial voice mail.



      3. In the Voice mail number field enter the desired number:



      4. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

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    • How do I add an emergency number on my Jabra Link 265?

      To add an emergency number for the headset, please follow these steps:

      First, make sure that you have the latest version of Jabra PC Suite installed.

      1. Open Jabra Control Center.  

      2. Go to the Button Configuration tab.  

      In the Emergency number field, type the emergency number that applies to your country.



       

      | How to use

      To use the emergency number feature, press any two buttons at the same time.
      This will also work if the computer is locked.

       

      In the event that the product is used for calling emergency operators or any other emergency dialing, Jabra shall not be held liable for any claim, damage or loss arising out of failed attempts or other issues related to the emergency call recipient or operator.  It is the user’s sole responsibility to enter the correct emergency number information, to test the system before usage and to maintain alternative means of making an emergency call.

      Last updated:10-02-2014

       

       

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  • Installation

    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 2/19/2015 1.8 141,1 KB Download
General stabililty improvements
Jabra PC Suite English 2/13/2015 2.17 41,6 MB Download
New features and enhancements:
  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • Various stability and performance improvements

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,3 MB Download
Quick Start Guide English PDF 1,7 MB Download