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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Troubleshooting
Troubleshooting
  • I cannot answer/end call via the in-line call control buttons

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Does the Jabra LINK 280 support Bluetooth connectivity without the Jabra PC Suite?

    ​Yes, the Jabra LINK 280 with firmware version 1-37-0 and higher does support Bluetooth connectivity without the Jabra PC Suite.

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  • Is it possible to use my Jabra corded headset on two PCs at the same time using the Jabra LINK 280?

    ​Yes, it is possible. To do this you need to connect your Jabra headset via Jabra LINK 280 plugged directly into a USB slot on one PC. You can then use the Jabra LINK 350 plugged into the second PC and pair it to the Jabra LINK 280 using a Bluetooth connection.

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  • My Jabra LINK 280 seems to be unstable on Windows 7 PC when used with Microsoft OC/Lync.

    ​This may be due to the fact that the Microsoft OC / Lync server is out of disk space. Please consult with your local IT organization or IT supplier.

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  • How to connect and use my Jabra LINK 280 with Skype for Windows

    | Connection and configuration

    1.    Download and install Jabra PC Suite on your computer (required for headset call control).
    2.    Plug the USB end of the adapter directly into the desktop or laptop computer.
    3.    Plug a QD headset into the opposite end of the USB adapter.
    4.    Wait for Windows to the driver for the headset.
    5.    Start up Skype.
    6.    In the Skype main window, click Tools and choose Options.

    skype tools options

    7.    Under General, select the Audio settings option.
    8.    Next to Microphone, select the Jabra LINK 280 from the drop down menu.
    9.    Next to Speakers, select the Jabra LINK 280 from the drop down menu.
    10.  Next to Ringing, select the Jabra LINK 280 from the drop down menu.



    11.    When you have finished, click Save.

    Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

    1.    Go to Windows Control Panel.
    2.    Select Hardware and Sound.
    3.    Click Sounds to display the list of playback devices.
    4.    Select Speakers from the list and set as the default.
    5.    Now your speakers will provide audio for program-related sounds.

    | Usage

    Receiving a call

    You will see a call notification pop-up on your computer screen when you have an incoming call.

    Option 1: Press the Answer button on the adapter cord to answer the call.
     
    answer

    Option 2: Click Answer on the call notification pop-up on your screen.

    call notification popup

    Option 3: If you are unavailable, you can click Decline.


    Adjust audio:

    To increase the listening volume, rotate the inner Volume wheel clockwise.

    To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

    volume

    To mute or unmute the microphone, press the Microphone button.

    muteunmute
     

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  • How to connect and use my Jabra LINK 280 with IBM Sametime for Windows

    | Connection and configuration

    1.    Download and install Jabra PC Suite on your computer (required for headset call control).
    2.    Plug the USB end of the adapter directly into the desktop or laptop computer.
    3.    Plug a QD headset into the opposite end of the USB adapter.
    4.    Wait for Windows to the driver for the headset.
    5.    Start up Sametime.
    6.    In the Sametime main window, click File and choose Preferences.

     

    7.    Select the Voice and Video option.
    8.    Next to Microphone, select the Jabra LINK 280 from the drop down menu.
    9.    Next to Speakers, select the Jabra LINK 280 from the drop down menu.
    10.    Next to Ringing, select the Jabra LINK 280 from the drop down menu.



    11.    When you have finished, click Apply, then OK.

    Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

    1.    Go to Windows Control Panel.
    2.    Select Hardware and Sound.
    3.    Click Sounds to display the list of playback devices.
    4.    Select Speakers from the list and set as the default.
    5.    Now your speakers will provide audio for program-related sounds.

    | Usage

    Receiving a call

    You will see a call notification pop-up on your computer screen when you have an incoming call.

    Option 1: Press the Answer button on the adapter cord to answer the call.
     
    answer

    Option 2: Click Accept on the call notification pop-up on your screen.



    Option 3: If you are unavailable, you can click Decline or Decline Options to choose to reply with an instant message.


    Adjust audio:

    To increase the listening volume, rotate the inner Volume wheel clockwise.

    To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

    volume 

    To mute or unmute the microphone, press the Microphone button.

    muteunmute




     

    Was this useful?

    Thank you for your feedback

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FAQ - all questions

  • Features

    • Does the Jabra LINK 280 support Bluetooth connectivity without the Jabra PC Suite?

      ​Yes, the Jabra LINK 280 with firmware version 1-37-0 and higher does support Bluetooth connectivity without the Jabra PC Suite.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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  • Installation

    • Is it possible to use my Jabra corded headset on two PCs at the same time using the Jabra LINK 280?

      ​Yes, it is possible. To do this you need to connect your Jabra headset via Jabra LINK 280 plugged directly into a USB slot on one PC. You can then use the Jabra LINK 350 plugged into the second PC and pair it to the Jabra LINK 280 using a Bluetooth connection.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

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      Help Us Get Better

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    • My Jabra LINK 280 seems to be unstable on Windows 7 PC when used with Microsoft OC/Lync.

      ​This may be due to the fact that the Microsoft OC / Lync server is out of disk space. Please consult with your local IT organization or IT supplier.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect and use my Jabra LINK 280 with Skype for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the adapter directly into the desktop or laptop computer.
      3.    Plug a QD headset into the opposite end of the USB adapter.
      4.    Wait for Windows to the driver for the headset.
      5.    Start up Skype.
      6.    In the Skype main window, click Tools and choose Options.

      skype tools options

      7.    Under General, select the Audio settings option.
      8.    Next to Microphone, select the Jabra LINK 280 from the drop down menu.
      9.    Next to Speakers, select the Jabra LINK 280 from the drop down menu.
      10.  Next to Ringing, select the Jabra LINK 280 from the drop down menu.



      11.    When you have finished, click Save.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the adapter cord to answer the call.
       
      answer

      Option 2: Click Answer on the call notification pop-up on your screen.

      call notification popup

      Option 3: If you are unavailable, you can click Decline.


      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume

      To mute or unmute the microphone, press the Microphone button.

      muteunmute
       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How to connect and use my Jabra LINK 280 with IBM Sametime for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the adapter directly into the desktop or laptop computer.
      3.    Plug a QD headset into the opposite end of the USB adapter.
      4.    Wait for Windows to the driver for the headset.
      5.    Start up Sametime.
      6.    In the Sametime main window, click File and choose Preferences.

       

      7.    Select the Voice and Video option.
      8.    Next to Microphone, select the Jabra LINK 280 from the drop down menu.
      9.    Next to Speakers, select the Jabra LINK 280 from the drop down menu.
      10.    Next to Ringing, select the Jabra LINK 280 from the drop down menu.



      11.    When you have finished, click Apply, then OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the adapter cord to answer the call.
       
      answer

      Option 2: Click Accept on the call notification pop-up on your screen.



      Option 3: If you are unavailable, you can click Decline or Decline Options to choose to reply with an instant message.


      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume 

      To mute or unmute the microphone, press the Microphone button.

      muteunmute




       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • How to connect and use my Jabra LINK 280 with Cisco IP Communicator for Windows

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the adapter directly into the desktop or laptop computer.
      3.    Plug a QD headset into the opposite end of the USB adapter.
      4.    Wait for Windows to the driver for the headset.
      5.    Start up IP Communicator.
      6.    In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.

       

      7.    To continue to the wizard, click Next.
      8.    Under Headset, select the Jabra LINK 280 from the drop down menu.
      9.    Under Speakerphone, select the Jabra LINK 280 from the drop down menu.
      10.    Under Handset, select the Jabra LINK 280 from the drop down menu.
      11.    Under Ringer, select the Jabra LINK 280 from the drop down menu.
      12.    To continue, click Next.

      headset from wizard 

      13.    To test listening audio click Play, then Next.
      14.    To test microphone volume click Test, then Next.

      mic test

      15.    When complete, click Finish.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the adapter cord to answer the call.
       
      answer

      Option 2: Click the headset icon on the call window.
       
      headset on call window

      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

       volume

      To mute or unmute the microphone, press the Microphone button.

      muteunmute

       

      Was this useful?

      Thank you for your feedback

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    • How to connect and use my Jabra LINK 280 with AVAYA one-X Communicator

      | Connection and configuration

      1.    Download and install Jabra PC Suite on your computer (required for headset call control).
      2.    Plug the USB end of the adapter directly into the desktop or laptop computer.
      3.    Plug a QD headset into the opposite end of the USB adapter.
      4.    Wait for Windows to the driver for the headset.
      5.    Start up one-X Communicator.
      6.    In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.



      7.    Under Devices and Services, select the Audio option.
      8.    Under Microphone, select the Jabra LINK 280 from the drop down menu.
      9.    Under Speaker, select the Jabra LINK 280 from the drop down menu.

      speaker settings

      10.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the adapter cord to answer the call.
       
      answer

      Option 2: Click the green handset on the call notification pop-up on your screen.

      incoming calls

      Option 3: If you are unavailable, you can click the red handset to ignore the call.


      Adjust audio:

      To increase the listening volume, rotate the inner Volume wheel clockwise.

      To decrease the listening volume, rotate the inner Volume wheel counterclockwise.

      volume

      To mute or unmute the microphone, press the Microphone button.

      muteunmute
       

      Was this useful?

      Thank you for your feedback

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware for dongle English 10/20/2014 1.42 769,1 KB Download
Support for USB 3.0 ports
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,3 KB Download
Serial Number Location English PDF 400,5 KB Download
User Manual PDF 746,1 KB Download
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