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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why is it important to update headset firmware?

    Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
    Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
    You can also check for updates via Jabra Control Center > Help > Check for Updates.

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    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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  • How to find the firmware version of my device?

    1. ​Make sure you have the latest Jabra PC Suite.
    2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
    3. Go to the Help function and click on About Jabra.... The firmware version appears.

    Download the latest release of Jabra PC Suite 

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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  • How do I set my Jabra headset as the default headset in Cisco Jabber?

    If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.

    Cisco needs to be selected as the default Softphone in the Jabra software.
    Choose either Cisco or Standard softphone.

    It is recommended to install Jabra software after the Cisco Jabber client is installed.

    1. Install Jabra software.
    2. Open Cisco Jabber.
    3. Click on File and choose Options.


    4. Click on Audio.

    5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.

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  • How do I set the default softphone for my Jabra device in Jabra PC Suite?

    1. Open Jabra PC Suite.

    2. Click on the softphone tab



    3. Under Target softphone for outgoing calls, select the desired softphone.



    4. Click Apply and then OK

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FAQ - all questions

  • Installation

    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.

      Cisco needs to be selected as the default Softphone in the Jabra software.
      Choose either Cisco or Standard softphone.

      It is recommended to install Jabra software after the Cisco Jabber client is installed.

      1. Install Jabra software.
      2. Open Cisco Jabber.
      3. Click on File and choose Options.


      4. Click on Audio.

      5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware General 7/30/2013 4.6 3,5 MB Download
Service Pack 1 for Value Pack 3
 
Release Date: 30/07/2013
Software Release No.: 4.6.5

 
New features
•Jabra GO 6470: Hot-desking feature
•Range control feature to enhance density performance and wireless security level
 
Enhancements
•General stability improvements

Important information for Jabra GO 6470 (Only concerning Windows XP)
Due to instability issues when performing a firmware update of Jabra GO 6470 on Windows XP, please ensure the following in order to minimize the risk of failure:

If you need to update firmware on Windows XP make sure the Jabra GO 6470 is connected directly to a USB port on the PC itself.

Jabra PC Suite
To get the best user experience when updating Jabra GO 6400 Series use the latest version of Jabra PC Suite is available at www.Jabra.com/pcsuite 
Jabra PC Suite English 2/13/2015 2.17 41,6 MB Download
New features and enhancements:
  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • Various stability and performance improvements

Manuals

Documentation for download Language or Region File format File size
Declaration of Conformity English PDF 74,2 KB Download