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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How many pairings can Jabra LINK 360 remember?

    Jabra LINK 360 can remember up to 8 pairings. Pairing list can be deleted via Jabra PC Suite.

    Download the latest release of Jabra PC Suite

    The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme UC  and Motion UC.

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  • How do I access the Jabra LINK 360 settings?

    Via Jabra PC Suite.

    Download the latest release of Jabra PC Suite

    The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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  • My computer does not detect the Jabra LINK™ 360 nano Bluetooth® USB adapter?

    Try inserting the adapter into another USB port.

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  • The computer does not automatically toggle between my Jabra LINK 360 Nano Bluetooth USB adapter and another default audio device when I Insert/remove my USB adapter.

    Try manually selecting the Jabra LINK 360 Nano Bluetooth USB adapter as your default audio device. Go to the control panel on your computer. Open the menu Sound and Audio Devices. When inserted, you can select the Jabra LINK 360 Nano Bluetooth USB adapter as the default device for Sound playback and Recording. Press Apply. Press OK. If you are using Macintosh – go to System Preferences on your computer. When inserted, select the Jabra LINK 360 Nano Bluetooth USB adapter in the Sound menu under Output and Input.

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  • What are the different wireless range settings for my Jabra Link 360?

    To support the maximum specified range between the adapter and headset, set this to “Normal”. However if you are having problems with too many wireless devices interfering with one another, then try turning this setting down to “Low” or “Very low”. Settings are done via Jabra PC Suite.

    Download the latest release of Jabra PC Suite

    The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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FAQ - all questions

  • Features

    • How many pairings can Jabra LINK 360 remember?

      Jabra LINK 360 can remember up to 8 pairings. Pairing list can be deleted via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme UC  and Motion UC.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • What are the different wireless range settings for my Jabra Link 360?

      To support the maximum specified range between the adapter and headset, set this to “Normal”. However if you are having problems with too many wireless devices interfering with one another, then try turning this setting down to “Low” or “Very low”. Settings are done via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

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    • What is Multiuse Connectivity and how does it work?

      By inserting the Jabra Link 360 Nano Bluetooth USB adapter to your PC, your Jabra Supreme or Jabra Motion can stay connected via Bluetooth to your PC and your mobile device. You can handle mobile and UC calls by switching seamlessly between the devices.

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    • What does the different visual light (LED) information on Jabra LINK 360 mean?

      Please read the different mode explanations in the following PDF:

      Download PDF

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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  • Installation

    • How do I access the Jabra LINK 360 settings?

      Via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • My computer does not detect the Jabra LINK™ 360 nano Bluetooth® USB adapter?

      Try inserting the adapter into another USB port.

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      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • The computer does not automatically toggle between my Jabra LINK 360 Nano Bluetooth USB adapter and another default audio device when I Insert/remove my USB adapter.

      Try manually selecting the Jabra LINK 360 Nano Bluetooth USB adapter as your default audio device. Go to the control panel on your computer. Open the menu Sound and Audio Devices. When inserted, you can select the Jabra LINK 360 Nano Bluetooth USB adapter as the default device for Sound playback and Recording. Press Apply. Press OK. If you are using Macintosh – go to System Preferences on your computer. When inserted, select the Jabra LINK 360 Nano Bluetooth USB adapter in the Sound menu under Output and Input.

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    • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

      1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
      2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
      3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

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    • How do I pair a new Bluetooth headset/device to my Jabra LINK 360?

      1. Remove the Jabra LINK 360 adapter from PC.
      2. Put the headset/device you want to be paired with the Jabra LINK 360 into pairing mode.
      3. Put the Jabra LINK 360 back into the PC to begin pairing automatically. It can take up to 1 minute to pair. If pairing fails, please retry these 3 steps.  

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • Why can´t I pair my Jabra headset with the Jabra LINK 360 Nano Bluetooth USB adapter?

      Make sure that the Jabra Link 360 Nano Bluetooth USB adapter is in pairing mode, indicated by a flashing blue light. Make sure that the headset is charged and in pairing mode. See the instructions in the headset manual. If this does not solve the problem, install the Jabra PC Suite software and get access to advanced features, e.g. clearing of the pairing list.

      Download the latest release of the Jabra PC Suite

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware for dongle General 10/11/2013 1.22 963,1 KB Download

Release Date: 11/10/2013
Software Release No.: 1.22.0

Service Pack 1

New features
•Auto pairing – Disable/enable option via Jabra PC Suite

Enhancements
•Improved Windows8 integration
•Improved MAC OSx integration
•General audio and stability improvements

We highly recommend to update the Jabra LINK 360 if you use the product in combination with Jabra SPEAK 510, Jabra Supreme UC or Jabra Motion UC.

Jabra PC Suite
To get the best user experience when updating Jabra LINK 360, please use the latest version of Jabra PC Suite is available at www.Jabra.com/pcsuite
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,3 KB Download