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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why am I experiencing low range when connected to my Jabra Link 360?

    If the Jabra Link 360 is connected to e.g. a desktop computer and placed below a table, this might reduce the range of the Jabra Link 360 due to obstacles interfering with the signal.

    Wi-Fi 2.4 GHz. and other Bluetooth devices e.g. Keyboard, Mouse and Printer might also interfere with the signal.

    If you experience low range, try the following resolutions:

    •    Place the Jabra Link 360 in the line of sight toward the headset it is connected to.
    •    If the Jabra Link 360 is placed below e.g. a table, use a USB extender cord to get it up in the line of sight with the headset it is connected to.

    Note: When using an USB extender cord, make sure it supports data transfer so the Jabra Link 360 will work properly.

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  • Why is it important to update headset firmware?

    Requirements

    Firmware updates usually improve performance and sometimes add new functionality to your device.
    For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

    To check for new firmware, please follow these steps:

    1. Open Jabra Direct.
    2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



    3. To update or to manually check for new firmware click on the Firmware Updater icon.



    4. The Jabra Direct Firmware Updater will open in a new window.
    5. Select your device and click on the Next button.



    Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

    6. Click on the Download button, and when the download is done click on the Next button.



    7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

    Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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  • What is Multiuse Connectivity and how does it work?

    By inserting the Jabra Link 360 Nano Bluetooth USB adapter to your PC, your Jabra Supreme or Jabra Motion can stay connected via Bluetooth to your PC and your mobile device. You can handle mobile and UC calls by switching seamlessly between the devices.

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  • Does Link 360 support A2DP?

    Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

     

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  • How can I find the firmware version of my Jabra headset using Jabra Direct?

    Requirements

    To find the firmware version of your headset, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Product Information menu.
    4. The firmware version is listed here.


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FAQ - all questions

  • Compatibility

    • Why am I experiencing low range when connected to my Jabra Link 360?

      If the Jabra Link 360 is connected to e.g. a desktop computer and placed below a table, this might reduce the range of the Jabra Link 360 due to obstacles interfering with the signal.

      Wi-Fi 2.4 GHz. and other Bluetooth devices e.g. Keyboard, Mouse and Printer might also interfere with the signal.

      If you experience low range, try the following resolutions:

      •    Place the Jabra Link 360 in the line of sight toward the headset it is connected to.
      •    If the Jabra Link 360 is placed below e.g. a table, use a USB extender cord to get it up in the line of sight with the headset it is connected to.

      Note: When using an USB extender cord, make sure it supports data transfer so the Jabra Link 360 will work properly.

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  • Features

    • What is Multiuse Connectivity and how does it work?

      By inserting the Jabra Link 360 Nano Bluetooth USB adapter to your PC, your Jabra Supreme or Jabra Motion can stay connected via Bluetooth to your PC and your mobile device. You can handle mobile and UC calls by switching seamlessly between the devices.

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    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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    • What does the different visual light (LED) information on Jabra LINK 360 mean?

      Please read the different mode explanations in the following PDF:

      Download PDF

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How many pairings can Jabra LINK 360 remember?

      Requirements

      The Jabra Link 360 can remember up to 8 paired devices.

      To clear your pairing list, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.

       

      3. Click on Bluetooth connections.
      4. Click on Reset Now.



      Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

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    • How do I adjust the wireless range settings on my Jabra Link 360?

      Requirements

      To support the maximum specified range between the adapter and headset, set the wireless range to "Normal". However if you are having challenges with too many wireless devices interfering with one another, then try turning this setting down to "Low" or "Very low".
      Changing the settings are done via Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Settings.

       

      3. Scroll down to Wireless range and choose the desired range.

       

      4. Click Apply.

      Note: The Jabra Link 360 and affiliated Jabra Device must be connected and turned on.

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    • How do I reset my Jabra Link 360?

      Requirements

      To reset the Jabra Link 360, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.

       

      3. Click on Bluetooth connections.
      4. Click on Reset Now.



      Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

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  • Installation

    • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

      1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
      2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
      3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

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    • How do I pair a new Bluetooth headset/device to my Jabra LINK 360?

      1. Remove the Jabra LINK 360 adapter from PC.
      2. Put the headset/device you want to be paired with the Jabra LINK 360 into pairing mode.
      3. Put the Jabra LINK 360 back into the PC to begin pairing automatically. It can take up to 1 minute to pair. If pairing fails, please retry these 3 steps.  

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How do I access the Jabra LINK 360 settings?

      Requirements

      To access the Jabra Link 360 settings, please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on Bluetooth connections.
      4. Bluetooth connections will show the settings available for the Jabra Link 360.

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.

      Cisco needs to be selected as the default Softphone in the Jabra software.
      Choose either Cisco or Standard softphone.

      It is recommended to install Jabra software after the Cisco Jabber client is installed.

      1. Install Jabra software.
      2. Open Cisco Jabber.
      3. Click on File and choose Options.


      4. Click on Audio.

      5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.

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    • The computer does not automatically toggle between my Jabra LINK 360 Nano Bluetooth USB adapter and another default audio device when I Insert/remove my USB adapter.

      Try manually selecting the Jabra LINK 360 Nano Bluetooth USB adapter as your default audio device. Go to the control panel on your computer. Open the menu Sound and Audio Devices. When inserted, you can select the Jabra LINK 360 Nano Bluetooth USB adapter as the default device for Sound playback and Recording. Press Apply. Press OK. If you are using Macintosh – go to System Preferences on your computer. When inserted, select the Jabra LINK 360 Nano Bluetooth USB adapter in the Sound menu under Output and Input.

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    • My computer does not detect the Jabra LINK™ 360 nano Bluetooth® USB adapter?

      Try inserting the adapter into another USB port.

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    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually, please follow these steps:

      1. Skype must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.

       

      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      7. Startup Skype.
      8. Select Tools and choose Options.



      9. Under General, select the Audio settings option.
      10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      11. When done, click Save.
      12. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,3 KB Download