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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • My computer does not detect the Jabra LINK™ 360 nano Bluetooth® USB adapter?

    Try inserting the adapter into another USB port.

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  • The computer does not automatically toggle between my Jabra LINK 360 Nano Bluetooth USB adapter and another default audio device when I Insert/remove my USB adapter.

    Try manually selecting the Jabra LINK 360 Nano Bluetooth USB adapter as your default audio device. Go to the control panel on your computer. Open the menu Sound and Audio Devices. When inserted, you can select the Jabra LINK 360 Nano Bluetooth USB adapter as the default device for Sound playback and Recording. Press Apply. Press OK. If you are using Macintosh – go to System Preferences on your computer. When inserted, select the Jabra LINK 360 Nano Bluetooth USB adapter in the Sound menu under Output and Input.

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  • How do I access the Jabra LINK 360 settings?

    Requirements

    Via Jabra PC Suite.

    Download the latest release of Jabra PC Suite

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  • What are the different wireless range settings for my Jabra Link 360?

    To support the maximum specified range between the adapter and headset, set this to “Normal”. However if you are having problems with too many wireless devices interfering with one another, then try turning this setting down to “Low” or “Very low”. Settings are done via Jabra PC Suite.

    Download the latest release of Jabra PC Suite

    The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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  • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

    1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
    2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
    3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

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FAQ - all questions

  • Compatibility

    • Why am I experiencing low range when connected to my Jabra Link 360?

      If the Jabra Link 360 is connected to e.g. a desktop computer and placed below a table, this might reduce the range of the Jabra Link 360 due to obstacles interfering with the signal.

      Wi-Fi 2.4 GHz. and other Bluetooth devices e.g. Keyboard, Mouse and Printer might also interfere with the signal.

      If you experience low range, try the following resolutions:

      •    Place the Jabra Link 360 in the line of sight toward the headset it is connected to.
      •    If the Jabra Link 360 is placed below e.g. a table, use a USB extender cord to get it up in the line of sight with the headset it is connected to.

      Note: When using an USB extender cord, make sure it supports data transfer so the Jabra Link 360 will work properly.

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  • Features

    • What are the different wireless range settings for my Jabra Link 360?

      To support the maximum specified range between the adapter and headset, set this to “Normal”. However if you are having problems with too many wireless devices interfering with one another, then try turning this setting down to “Low” or “Very low”. Settings are done via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

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    • What is Multiuse Connectivity and how does it work?

      By inserting the Jabra Link 360 Nano Bluetooth USB adapter to your PC, your Jabra Supreme or Jabra Motion can stay connected via Bluetooth to your PC and your mobile device. You can handle mobile and UC calls by switching seamlessly between the devices.

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    • What does the different visual light (LED) information on Jabra LINK 360 mean?

      Please read the different mode explanations in the following PDF:

      Download PDF

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • How many pairings can Jabra LINK 360 remember?

      Jabra LINK 360 can remember up to 8 pairings. Pairing list can be deleted via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme UC  and Motion UC.

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  • Installation

    • My computer does not detect the Jabra LINK™ 360 nano Bluetooth® USB adapter?

      Try inserting the adapter into another USB port.

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    • The computer does not automatically toggle between my Jabra LINK 360 Nano Bluetooth USB adapter and another default audio device when I Insert/remove my USB adapter.

      Try manually selecting the Jabra LINK 360 Nano Bluetooth USB adapter as your default audio device. Go to the control panel on your computer. Open the menu Sound and Audio Devices. When inserted, you can select the Jabra LINK 360 Nano Bluetooth USB adapter as the default device for Sound playback and Recording. Press Apply. Press OK. If you are using Macintosh – go to System Preferences on your computer. When inserted, select the Jabra LINK 360 Nano Bluetooth USB adapter in the Sound menu under Output and Input.

      Was this useful?

      Thank you for your feedback

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    • How do I access the Jabra LINK 360 settings?

      Requirements

      Via Jabra PC Suite.

      Download the latest release of Jabra PC Suite

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

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    • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

      1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
      2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
      3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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    • How do I pair a new Bluetooth headset/device to my Jabra LINK 360?

      1. Remove the Jabra LINK 360 adapter from PC.
      2. Put the headset/device you want to be paired with the Jabra LINK 360 into pairing mode.
      3. Put the Jabra LINK 360 back into the PC to begin pairing automatically. It can take up to 1 minute to pair. If pairing fails, please retry these 3 steps.  

      The Jabra Link 360 is used together with selected Jabra Bluetooth headsets such as Jabra Supreme and Jabra Motion.

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    • Why can´t I pair my Jabra headset with the Jabra LINK 360 Nano Bluetooth USB adapter?

      Make sure that the Jabra Link 360 Nano Bluetooth USB adapter is in pairing mode, indicated by a flashing blue light. Make sure that the headset is charged and in pairing mode. See the instructions in the headset manual. If this does not solve the problem, install the Jabra PC Suite software and get access to advanced features, e.g. clearing of the pairing list.

      Download the latest release of the Jabra PC Suite

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware for dongle General 3/2/2015 1.24 2,3 MB Download
Minor update.
Jabra PC Suite English 12/1/2014 2.17 41,6 MB Download
New features and enhancements:
  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • Various stability and performance improvements

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,3 KB Download