REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

No Quick Start Guides available for this product
No video tutorials available for this product
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

    ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

    If you are not using Microsoft Skype for Business, use the standard UC model.

    To set up features for remote call control and presence status, install Jabra Direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

    Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

    1. Open the Windows Control Panel.
    2. Open Sound.
    3. Click the Playback tab.
      1. Select the headset.
      2. Click Set Default and, then click OK.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How do I reset my Jabra Link 360?

    Prerequisites

    To reset your Jabra Link 360, follow these steps:

    1. Open Jabra Direct.
    2. Click the Menu icon.

    3.  

    4. Click Bluetooth connections.
    5. Click Reset Now.



    6. Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • Why is my headset, which is certified for Microsoft Skype for Business, not set as the default audio device in Windows?

    You must manually define the setting for the default audio device in Windows. Follow these steps:

    Windows 8:

    1. On the Windows home screen, type “sound”, and then click or tap Settings.
    2. Click Sound.
    3. On the Playback tab, select your Jabra headset, and select Set Default.



    4. Do the same on the Recording tab.
    5. Click Apply and then click OK.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

  • How many pairings can Jabra Link 360 remember?

    Prerequisites

    The Jabra Link 360 remembers up to eight paired devices. You can reset the Jabra Link 360 to clear the list of devices that have been connected to it. To clear the list, follow these steps:

    1. Open Jabra Direct.
    2. Click the Menu icon.

    3.  

    4. Click Bluetooth connections.
    5. In Reset Jabra Bluetooth adapter, click Reset Now.



    Note: When you have reset the Jabra Link 360, you will need to reconnect to your Jabra device(s).

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Thank you for your feedback

    If you need technical assistance, please click here for contact information.

    Help Us Get Better

    Please select one of the options below:

    How can we make this more useful for you?

FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair a new supported Jabra Bluetooth headset with my Jabra Link 360?

      Prerequisites

      To pair a new Jabra Bluetooth headset with your Jabra Link 360, follow these steps:

      In Jabra Direct

      1. Open Jabra Direct.
      2. Click the Menu icon.



      3. Click Bluetooth connections.
      4. In Search for a new Bluetooth device, click Start.



      5. Set your supported Jabra Bluetooth headset in pairing mode and pair with the Jabra Link 360.

      Pairing can take up to 1 minute. If pairing fails, repeat steps 3-5.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Setup for Softphones

    • How do I set my softphone as the preferred softphone in Jabra Direct?

      Prerequisites

      To set your softphone as the preferred softphone in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select your preferred softphone.



      5. Click Apply.

      Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I set up my Jabra device to work with Microsoft Skype for Business for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To manually change the softphone to Microsoft Skype for Business, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select Microsoft Skype for Business, and then click Apply.



      5. Start Microsoft Skype for Business.
      6. Select Options.

      7. Skype_4

      8. In Audio device, select your Jabra device.



      9. To test the audio for the Speaker or Ringer, click the green play icons, and then click OK.
      10. Jabra Direct will state that the Jabra device and Microsoft Skype for Business are ready to use.



      Note: Make sure your softphone is active and logged in, so it is available in Jabra Direct. See a full list of compatible softphones on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Installation

    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why is my headset, which is certified for Microsoft Skype for Business, not set as the default audio device in Windows?

      You must manually define the setting for the default audio device in Windows. Follow these steps:

      Windows 8:

      1. On the Windows home screen, type “sound”, and then click or tap Settings.
      2. Click Sound.
      3. On the Playback tab, select your Jabra headset, and select Set Default.



      4. Do the same on the Recording tab.
      5. Click Apply and then click OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why do I experience low range when connected to my Jabra Link 360?

      The position of the Jabra Link 360 may affect its range. If it is connected, for example, to a desktop computer and then placed below a table, obstacles may interfere with the signal and reduce the range of the Jabra Link 360.

      Wi-Fi 2.4 GHz and other Bluetooth devices such as a keyboard, mouse, or printer may also interfere with the signal.

      If you experience low range, try the following solutions:

      • Place the Jabra Link 360, so it is level with the headset it is connected to.
      • If the Jabra Link 360 is placed, for example, below a table, use a USB extension cable to raise it, so it is level with the headset it is connected to.

      Note: When using an USB extension cable, make sure it supports data transfer, so the Jabra Link 360 will work properly.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Features

    • How do I reset my Jabra Link 360?

      Prerequisites

      To reset your Jabra Link 360, follow these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon.

      3.  

      4. Click Bluetooth connections.
      5. Click Reset Now.



      6. Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How many pairings can Jabra Link 360 remember?

      Prerequisites

      The Jabra Link 360 remembers up to eight paired devices. You can reset the Jabra Link 360 to clear the list of devices that have been connected to it. To clear the list, follow these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon.

      3.  

      4. Click Bluetooth connections.
      5. In Reset Jabra Bluetooth adapter, click Reset Now.



      Note: When you have reset the Jabra Link 360, you will need to reconnect to your Jabra device(s).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I adjust the wireless range settings on my Jabra Link 360?

      Prerequisites

      To support the maximum specified range between the adapter and headset, set the wireless range to "Normal". However, if there are too many wireless devices that are interfering with one another, then set the range to "Low" or "Very low". To change the settings in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Wireless range and select the appropriate setting.



      4. Click Apply.

      Note: Your Jabra Link 360 and your Jabra device must be paired and turned on.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I access the Jabra Link 360 settings?

      Prerequisites

      To access the settings for Jabra Link 360, follow these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon.



      3. Click Bluetooth connections.
      4. The available settings for the Jabra Link 360 are displayed.



      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

    • Can I switch between several Jabra headsets during a call?

      To switch devices during a call, follow these steps. This example uses a Jabra Stealth UC headset paired with the Jabra Link 360, and then switches to a Jabra Speak 510.

      1. Turn off the Jabra Stealth UC.
      2. Turn on the Jabra Speak 510, and allow time for the pairing to be established.
      3. Tap the Answer call button.
      4. The audio is now transferred to the Jabra Speak 510.

      This procedure applies to all Jabra Bluetooth products that are certified for use with the Jabra Link 360. Check the user manual of your Jabra headset to see whether to use the Answer button or the Multi-function button in step 3.

      Note: If the Jabra Speak 510 was last paired with a mobile phone, the pairing may take longer.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

  • Compatibility

    • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

      ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

      If you are not using Microsoft Skype for Business, use the standard UC model.

      To set up features for remote call control and presence status, install Jabra Direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Thank you for your feedback

      If you need technical assistance, please click here for contact information.

      Help Us Get Better

      Please select one of the options below:

      How can we make this more useful for you?

Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet English PDF 1,3 MB Download
Declaration of Conformity English PDF 74,3 KB Download