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Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB.
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  • Use

    • Power on

      In this section we show you how to turn on your device.
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    • Volume control

      In this section we show you how to use the volume.
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    • Mute

      In this section we show you how to mute.
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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I supply power to the Link 850?

    There are two ways to supply power to the Jabra Link 850. You can connect the Link 850 to the USB port of your computer using the USB cable that is in the box. Or you can purchase an extra AC power supply that connects the mains power to the micro USB port on the Link 850.

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  • Does the Jabra Link 850/860 work without the power on?

    No. The Jabra Link 850/860 features both a DSP and USB chipset, so it needs power to operate.

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  • How do I attach the Jabra Link 850 or 860 to a table?

    To attach the Jabra Link 850 or 860 to a table, you must first remove the circular plate on the bottom of the unit. Do this by turning it to the unlock position. In the box is an envelope with an attachment plate and a small screw. Find the correct location on the table, use the screw to fix the attachment plate, and then place the unit on top of it. Now turn the unit into place, so it is locked to the table.

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  • How do I switch between a PC and a desk phone?

    At the top of the Jabra Link 850 or Link 860, there is a manual switch that displays icons for a desk phone and a PC. The default setting is the desk phone mode. When you set the switch to PC mode, audio is then received and transmitted to and from the PC.

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  • How is Digital Signal Processing (DSP) used in Jabra products?

    DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

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FAQ - all questions

  • Installation

    • How do I supply power to the Link 850?

      There are two ways to supply power to the Jabra Link 850. You can connect the Link 850 to the USB port of your computer using the USB cable that is in the box. Or you can purchase an extra AC power supply that connects the mains power to the micro USB port on the Link 850.

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    • Does the Jabra Link 850/860 work without the power on?

      No. The Jabra Link 850/860 features both a DSP and USB chipset, so it needs power to operate.

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    • How do I attach the Jabra Link 850 or 860 to a table?

      To attach the Jabra Link 850 or 860 to a table, you must first remove the circular plate on the bottom of the unit. Do this by turning it to the unlock position. In the box is an envelope with an attachment plate and a small screw. Find the correct location on the table, use the screw to fix the attachment plate, and then place the unit on top of it. Now turn the unit into place, so it is locked to the table.

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    • How do I switch between a PC and a desk phone?

      At the top of the Jabra Link 850 or Link 860, there is a manual switch that displays icons for a desk phone and a PC. The default setting is the desk phone mode. When you set the switch to PC mode, audio is then received and transmitted to and from the PC.

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    • How do I turn on the power for the Jabra Link 850 or 860?

      There are two ways to turn on the power. You can connect the Jabra Link 850 or 860 to a USB port on your PC by using the micro USB cable that is supplied in the box. You can also purchase a Jabra AC power supply to connect to the micro USB port.

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    • Why are the microphone and speaker settings in Windows not accessible?

      To ensure that the Link 850 receives a constant level of input signal from the PC, the Windows settings have been disabled. Speaker volume is adjusted on the unit, and there is no volume synchronization between the unit and Windows. In this way, there is not double adjustability. The microphone gain is also adjusted on the unit.

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    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

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    • Does the Jabra Link 850 or 860 work without power?

      No. The Jabra Link 850 or 860 features both a DSP and USB chipset, so it needs power to operate.

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  • Audio

    • Why is the incoming signal distorted?

      The Jabra Link 850/860 features a digital signal processor (DSP). The DSP sets the input signal to a certain level and makes sure the audio is not too loud. If the input signal is too high (the volume of the telephone is too loud), distortion may result. To resolve this issue, lower the volume of the phone to a medium level, and then use the Link 850/860 to raise the volume.

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  • Features

    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



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    • How do I adjust the microphone volume on my Jabra Link 850/860?

      Use the knob located on the underside of the Jabra Link 850/860. The default setting when you unpack the unit is 2, but you can select from settings 1 through 9.

      To adjust the microphone signal, make a call, and then turn the knob clockwise toward position 9 until you reach an acceptable level.

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    • How do I turn on the noise-at-work feature?

      On the bottom of the Jabra Link 850, is a switch that alternates between the following settings:

      • One-shield icon: This setting provides basic Peakstop or short-term protection, in which signals do not exceed 118 dB. This is the default setting.
      • Double-shield icon: This setting provides long-term protection, in which signals do not exceed 85dB on average, over an eight-hour working day. This standard aligns with the EU directive for noise-at-work. This setting also provides the Peakstop short-term protection.

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    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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  • Technical Information

    • How is Digital Signal Processing (DSP) used in Jabra products?

      DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware General 5/19/2015 2.2 48,4 KB Download

Enhanced Audio Quality.

  • Louder output level.
  • N@W is no longer compatible with GN 1900 headset. But is improved for GN 2100, BIZ 2300 and BIZ 2400
  • Various Bug fixes.
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 250,3 KB Download
Declaration of Conformity English PDF 74,1 KB Download
User Manual PDF 2,9 MB Download