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Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB.
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  • Use

    • Volume control

      In this section we show you how to use the volume.
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    • Mute indicator

      In this section we show you how to mute.
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    • Power On/off

      In this section we show you how to turn on your device.
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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I power the LINK 850?

    There are two ways of powering the Jabra LINK 850. You can either choose to connect the LINK 850 to the USB port of you computer. The USB cable is in the box. Or you can buy an extra AC power supply which will connect mains power to micro USB.

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  • Why can I hear the incoming signal being distorted?

    The Jabra LINK 850 features a powerfull DSP. The DSP gains the input signal to a certain level and makes sure that the audio is not too loud, so your hearing get's damaged. If the input signal is too high (the telephone plays too loud) and the LINK 850 gains it, it reaches the upper limit and the audio get's distorted. To solve this issue, lower the volume of the phone to a medium level and use the LINK 850 to turn up the volume.

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  • Why is the Microphone and speaker settings in Windows not accessible?

    To secure that LINK 850 receives a constant leveled input signal from the PC, the windows settings has been disabled. Speaker volume should be adjusted on the unit and there is no volume synchronization between the unit and windows. By doing this you avoid having double adjustability. The microphone gain is to be adjusted on the unit as well.

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  • Can the Jabra LINK 850 be disrupted by a device running another wireless technology e.g GSM?

    ​No, the Jabra LINK 850 should not be disrupted by devices operating with other technologies. If you are experiencing issues with the Jabra LINK 850, it might be due to the analogue phone or the fact that the 2-wire telephone system is not tuned into radio frequency interferences.

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  • How can I find the firmware version of my Jabra headset using Jabra Direct?

    Requirements

    To find the firmware version of your headset, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down and expand the Product Information menu.
    4. The firmware version is listed here.


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FAQ - all questions

  • Audio

    • Why can I hear the incoming signal being distorted?

      The Jabra LINK 850 features a powerfull DSP. The DSP gains the input signal to a certain level and makes sure that the audio is not too loud, so your hearing get's damaged. If the input signal is too high (the telephone plays too loud) and the LINK 850 gains it, it reaches the upper limit and the audio get's distorted. To solve this issue, lower the volume of the phone to a medium level and use the LINK 850 to turn up the volume.

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    • Why is the Microphone and speaker settings in Windows not accessible?

      To secure that LINK 850 receives a constant leveled input signal from the PC, the windows settings has been disabled. Speaker volume should be adjusted on the unit and there is no volume synchronization between the unit and windows. By doing this you avoid having double adjustability. The microphone gain is to be adjusted on the unit as well.

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  • Features

    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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  • Installation

    • How do I power the LINK 850?

      There are two ways of powering the Jabra LINK 850. You can either choose to connect the LINK 850 to the USB port of you computer. The USB cable is in the box. Or you can buy an extra AC power supply which will connect mains power to micro USB.

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    • Will the Jabra LINK 850 work with no power on?

      No, as the Jabra LINK 850 features both a DSP and USB chipset, it needs power to be operational.

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    • How do I gain the microphone signal of the LINK 850?

      At the bottom of the Jabra LINK 850 there is a knob which can be positioned from 1-9. The default setting when you un-pack the unit is setting 2. To gain the microphone signal, dial a colleague or friend, turn the knob clockwise towards position 9. When an acceptable level is reached, lower the microphone gain a bit to secure the unit is not transmitting too much.

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    • I want to attach the Jabra LINK 850 to the table. How do I do this?

      To attach the Jabra LINK 850 to the table, you have to first remove the circular plate on the bottom of the unit. This is done by turning it into the position with the "un-lock" diagram. In the box there is a small envelope with an attachment plate and a small screw. Find the position on the table where it should be attached. Use the screw to fixate the attachment plate and place the unit over it. Now turn the unit into place, so it is locked to the table.

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    • Can the Jabra LINK 850 be powered by an un-authorized USB port?

      Yes, the unit can still be powered allthough the USB port has been un-authorized by IT. No data or audio will be sent to the PC, though.

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    • How do I switch between PC and Telephone?

      At the bottom of the Jabra LINK 850, there is a manual switch with the Icons "Deskphone" and "PC". Default setting is deskphone mode. When moving the switch into PC mode, audio is now received and transmitted to the PC. The Handset/Headset switch on top of the product is disabled in PC mode.

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    • How do I activate the Noise-at-work feature?

      At the bottom of the Jabra LINK 850, there is a switch which operates between Icons of shields. Default setting is one shield. This setting means that the unit is offering basic Peakstop protection, no signals exceeding 118 dB. When moving the switch to the double shield icon, the unit delivers maximum protection, which is in line with the EU noise-at-work directive. When this is activated, the unit will not play louder than 85dB in average over a 8 hours working day. This we call long period protection. When the double shield icon is activated the user is also protected by Peakstop. This we call short period protection.

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    • How do I update the firmware on my Jabra Device?

      Requirements

      To check for firmware and update your Jabra Device you need to have Jabra Direct installed.

      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      Please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.

       

      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button and when the download is done click on the Next button.

       

      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • How do I turn on the power for the Jabra Link 850 or 860?

      There are two ways to turn on the power for the Jabra Link 850 or 860. You can connect the Jabra Link 850 or 860 to a USB port on your PC (the USB cable is supplied in the box). You can also purchase an AC power supply and connect to a micro USB port.

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    • How do I switch between a PC and a desk phone?

      At the top of the Jabra Link 850 or Link 860, there is a manual switch that has the icons for desk phone and PC. The default setting is desk phone mode. When moving the switch into PC mode, audio is received and transmitted to and from the PC.

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    • How do I attach the Jabra Link 850 or 860 to a table?

      To attach the Jabra Link 850 or 860 to a table, you must first remove the circular plate on the bottom of the unit. Do this by turning it to the unlock position. In the box is an envelope with an attachment plate and a small screw. Find the correct location on the table, use the screw to fix the attachment plate, and then place the unit on top of it. Now turn the unit into place, so it is locked to the table.

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    • Does the Jabra Link 850 or 860 work without power?

      No. The Jabra Link 850 or 860 features both a DSP and USB chipset, so it needs power to operate.

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  • Technologies

    • Can the Jabra LINK 850 be disrupted by a device running another wireless technology e.g GSM?

      ​No, the Jabra LINK 850 should not be disrupted by devices operating with other technologies. If you are experiencing issues with the Jabra LINK 850, it might be due to the analogue phone or the fact that the 2-wire telephone system is not tuned into radio frequency interferences.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 6/26/2015 2.4 17,3 MB Download

RELEASED : 26.06.2015
VERSION : 2.4.1

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra BIZ 2400 II USB - product support for Remote Call Control integration and Firmware Updater
  • Jabra Link 860 - product support for Firmware Updater
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015) - product support for Firmware Updater
  • Preferred softphone for outgoing call (setting option)
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware General 5/19/2015 2.2 48,4 KB Download

Enhanced Audio Quality.

  • Louder output level.
  • N@W is no longer compatible with GN 1900 headset. But is improved for GN 2100, BIZ 2300 and BIZ 2400
  • Various Bug fixes.
Jabra Direct English 6/19/2015 3.1 23,8 MB Download

New Jabra audio devices supported:

  • Jabra BIZ 2400 II USB
  • Jabra Link 860
  • Jabra Link 14201-43 (Cisco EHS cable, expected available in July 2015)

Jabra audio devices with improved feature supported:

  • Jabra BIZ 2300 Value Pack 1 (available via firmware upgrade to BIZ 2300)
  • Jabra PRO 9400

New softphone integrations:

  • CounterPath X-lite 4.6 or above
  • Avaya Communicator for Microsoft Lync 2013

Improved softphone integration for:

  • Cisco Jabber (optimizations)
  • Microsoft Lync (renamed to Skype for Business)
  • IBM Sametime (driver enhancements and bug fixes)

New Jabra Direct features and enhancements:

  • Jabra Intelligent Call Transfer feature – available for Microsoft Lync/Skype for Business with Jabra Evolve 40 and 80.
    Notice: Must be enabled in Jabra Direct under General Setting. Jabra Evolve 40 and 80 must be upgraded to firmware version 2.0 or newer (available soon) to support Jabra Intelligent Call Transfer.
  • Improved support for assistive software (screen reader software used by blinds and weak sighted, e.g. MS Windows Narrator and Freedom Scientific JAWS)
  • Various stability improvements and graphical changes applied for Jabra Direct

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: http://www.jabra.com/direct

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 250,3 KB Download
Declaration of Conformity English PDF 74,1 KB Download
User Manual PDF 2,9 MB Download