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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Bluetooth

      The first time you turn on the headset, it automatically enters pairing mode. If you need to manually connect or reconnect to a mobile phone, use the following steps:
      1. While pressing the Call button, open the flip boom arm. Release the Call button when the Bluetooth light flashes blue.
      2. Wear the headset and follow the voice-guided instructions to connect. Enter “0000” (four zeros) if you are asked for a pin code.
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    • Jabra LINK™ 360

      1. Plug the Jabra Link 360 into any available USB port on your PC.
      2. Open the flip boom-arm on the headset to connect to the Jabra Link 360.
      3. The connection is established when the LED on the Jabra Link 360 stops flashing and shows a solid blue light.

      Note: If the Jabra Link 360 has been connected to other devices, please ensure that all those devices are switched off when connected a new device, as the Jabra Link 360 can only have one active Bluetooth connection. The headset and the Jabra Link 360 come pre-connected from the factory.
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    • Jabra GN1000 Hookswitch

      The Jabra GN1000 remote handset lifter manually lifts the handset of the desk phone to make or answer a call. For instructions on how to mount the device, refer to the product documentation supplied with the Jabra GN1000.

      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the port marked with a handset on the base.
      3. Plug the supplied telephone cable into the port marked with a blue telephone on the base.
      4. Connect the telephone cable to the handset port on the desk phone.
      5. Connect the Jabra GN1000 cable to the port marked with a red AUX port on the base.
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    • Desk phone with a headset port

      This type of desk phone has a dedicated headset port (usually located at the back of the phone).
      1. Plug the supplied telephone cable into the port, marked with a blue phone, on the base of the Jabra Motion Office.
      2. Connect the telephone cable to the headset port on the desk phone.
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    • NFC

      1. Ensure that NFC is enabled on your mobile device.
      2. Open the flip boom-arm on the headset.
      3. Locate and gently tap the NFC zone on the headset against the NFC zone on your mobile device. The mobile device will announce that the headset is now paired when the connection is successful.

      Note: NFC devices have NFC implemented in different ways. The size and sensitivity of the NFC zone and how to connect the headset may vary between devices.
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    • Desk phone without a headset port

      This type of desk phone does not have a dedicated headset port.


      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the port marked with a grey handset on the base.
      3. Plug the supplied telephone cable into the port marked with a blue phone on the base.
      4. Connect the telephone cable to the handset port on the desk phone.
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    • USB cable

      In this section we show you how to connect using USB.
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  • Use

    • Answer call

      In this section we show you how to answer a call.
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    • Mute

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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  • Wear

    • Over/in ear

      Get the perfect fit for your ear by adjusting the height of the speaker up or down.
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    • Adjust

      The headset can be worn on the left or right ear. To switch ear:


      1. Pull the speaker all the way down.
      2. Rotate the speaker 180°.
      3. Twist the eargel around to fit.
      For optimal audio quality, rotate the eargel for best fit. It is recommended to try all three eargel sizes to find the optimal fit.
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Video tutorials
Video tutorials

Get the perfect fit

Learn more about Jabra Motion and how to get the best possible fit. See how to change and make the eargels fit. See how to adjust the headset for left ear use. The headset comes with three different eargels.

Video in English

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How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why is the audio not clear when I use my desk phone?

    ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

    Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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  • How do I get rid of the echo in my headset?

    The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

    Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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  • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

    ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

    If you are not using Microsoft Skype for Business, use the standard UC model.

    To set up features for remote call control and presence status, install Jabra Direct.

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  • How do I turn on audio streaming with my Jabra headset?

    Prerequisites

    You can turn on audio streaming by using the touchscreen or by using Jabra Direct. Follow these steps:

    Turn on audio streaming using the touchscreen:

    1. Make sure your headset is not currently in use.
    2. On the touchscreen, tap the PC icon to select it.



    3. Tap PC Audio Communication.



    4. The headset is now ready to stream audio.
    5. To close the audio link, press the Multi-function button, or dock the headset in the base.



    Turn on audio streaming using Jabra Direct:

    1. Open Jabra Direct.
    2. Click Settings.



    3. Scroll down and expand Softphone (PC).
    4. Scroll down to Manual control of PC audio from Direct Dashboard, and then click to turn it On.



    5. Click Apply.

    Open the audio link for occasional audio streaming:

    1. Undock your Jabra headset.
    2. Click the Jabra Direct logo in the toolbar of your PC.
    3. In PC audio link, click to turn the audio link On or Off.



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  • Why can I use my Jabra headset for phone calls but not hear music through it?

    Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Motion with my mobile phone?

      The first time you turn on your Jabra Motion, it is ready to pair with your mobile phone. Follow the voice-guided instructions to pair.

      To pair with a new or second mobile phone, follow these steps:

      1. Turn on Bluetooth on your mobile phone.
      2. Turn off your Jabra Motion.
      3. Press and hold (5 seconds) the Call button on your Jabra Motion while simultaneously opening the boom arm. Release the Call button when the light flashes blue.



      4. Follow the voice-guided instructions to pair with your mobile phone. Enter “0000” (four zeros) if you are asked for a pin code.

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    • How do I connect my Jabra Motion with my NFC-enabled device?

      1. Ensure NFC and Bluetooth is enabled on your mobile device.

      2. Turn on the Jabra Motion.

      3. Locate the NFC zone on the Jabra Motion.

      4. Locate and tap the NFC zone on your mobile device against the NFC zone on the Jabra Motion. The devices will connect.


      Note: If asked for a pin code or passkey the code is 0000 (four zeros).

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  • Setup for Desk Phones

    • How do I set up my Jabra Link 14201-43 with my Cisco desk phone?

      Use the following steps. Refer to the user manual for your Jabra headset to determine the location of the dial tone switch and how to set it in IQ mode.

      1. Connect the cables as illustrated in the following diagram. The audio cable is often supplied with the desk phone or the Jabra headset.

      2. Link43

      3. Set the dial tone switch to position "B" on the headset base.

      4. Link43

      5. Set the headset in "IQ" mode by following the instructions in the user manual for your specific headset model.

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    • Why does the Remote Call Control feature not work although there is audio?

      1. Make sure the firmware for the headset meets the following version requirements.

      • Jabra Pro 9400 Series: version 3.11.2 or later
      • Jabra Motion Office series: version 1.17 or later
      • Jabra Pro 925 series: version 1.4.0 or later
      • Jabra Pro 920: version 2.5.4 or later

      2. Make sure the firmware for the Cisco desk phone meets the following requirements.

      • SCCP (Signalling Connection Control Part) 9-4-1 or later
      • SIP (Session Initiation Protocol) 9-4-1 or later

      3. Make sure the EHS feature is activated on the Cisco phone on the Preferences menu as shown in the following screenshot.

       Link14201_41_2

      Note: The EHS setup is done on the phone itself, and nothing is done on the Cisco CallManager (CUCM).

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  • Setup for Softphones

    • How do I set up a Jabra Device to work with Avaya Communicator for Microsoft Lync 2013 for Windows?

      Prerequisites

      Use these steps in the following order.

      1. Install Avaya Communicator for Microsoft Lync 2013.
      2. Launch Avaya Communicator for Microsoft Lync 2013.
      3. Plug the headset base into an AC power source and dock the headset. Allow it to charge for at least 20 minutes.
      4. Choose your preferred language for installation on the touchscreen.
      5. In Connect to a Desk Phone select No. (If desk phone installation is required, see the alternate guide on the touchscreen).
      6. In Connect to a Softphone select Yes.
      7. Tap > to begin.
      8. Select Avaya, and then select >.
      9. In Connect to a Mobile Phone select No. (If mobile phone installation is required, see the alternate guide on the touchscreen).
      10. As required, set personal preferences, and complete the introduction guide for the headset.
      11. Tap X to reboot.
      12. Make sure that the Jabra device is the default audio device in Avaya Communicator for Microsoft Lync 2013.
      13. Install Jabra Direct.
      14. Open Jabra Direct.
      15. Click Settings.

        Pro9470 1

      16. Scroll down and expand the Softphone (PC) button.
      17. In Preferred softphone select Avaya Microsoft Lync 2013 Integration, and click Apply.

       	Pro9470 2

      18. Jabra Direct then states that the Jabra device, and Avaya Communicator for Microsoft Lync 2013 is ready for use.
       
      	Pro9470 3

      Important: When the Avaya Communicator for Microsoft Lync 2013 Integration is installed, Microsoft Lync 2013 call controls do not work.

      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I set my softphone as the preferred softphone in Jabra Direct?

      Prerequisites

      To set your softphone as the preferred softphone in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select your preferred softphone.



      5. Click Apply.

      Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      Prerequisites

      If you are using Cisco Jabber version 9.6 or earlier and want to use call control, you need to install Jabra Direct and select Cisco as the default softphone. Install the Cisco Jabber client, and then use the following steps:

      1. Install Jabra Direct.
      2. Connect the base of your Jabra headset to your PC.
      3. Follow the onscreen setup guide.
      4. When you are prompted, select Cisco as the softphone.
      5. When the setup is complete, the headset is ready to use.
      6. Open Cisco Jabber.
      7. Click File and select Options.



      8. Click Audio.



      9. Set the Jabra headset as the default audio device for the speaker, microphone, and ringer/alerts. Click Apply and then OK.

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    • How do I set up my Jabra headset to work with Cisco IP Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically.

      To change to Cisco IP Communicator manually, follow these steps:

      1. Plug the headset base into an AC power outlet and dock the headset. Charge the headset for at least 20 minutes.
      2. Select your preferred language for installation.
      3. When you are asked to connect to a desk phone, select No.
      4. When you are asked to connect to a softphone, select Yes.
      5. Tap > to start.
      6. Select Cisco, and then tap >.
      7. When you are asked to connect to a mobile phone, select No.
      8. Specify your personal settings for the headset.
      9. Tap X to reboot.
      10. Close Cisco IP Communicator.

      To set up your Jabra headset, follow these steps:

      1. Install Jabra Direct.
      2. Open Jabra Direct, and then click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select Cisco IP Communicator, and then click Apply.



      5. Start Cisco IP Communicator.
      6. Select the Menu button, and then select Audio Tuning Wizard.






      7. Click Next to start the wizard.



      8. For each of the audio settings Headset, Speakerphone, Handset, and Ringer, select the Jabra headset.



      9. Click Play to test the listening volume.



      10. Click Test to test the microphone volume.



      11. Click Finish.



      12. Jabra Direct will advise that the Jabra headset and Cisco IP Communicator are ready for use.



      13. Note: Make sure your softphone is active and logged in so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Skype for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically.

      To change to Skype for Windows, follow these steps:

      1. Plug your Jabra headset base into an AC power supply and dock the headset. Charge for at least 20 minutes.
      2. Select your preferred language for installation.
      3. When you are asked to connect to a desk phone, select No.
      4. When you are asked to connect to a softphone, select Yes.
      5. Tap > to start.
      6. Select Skype, and then tap >.
      7. When you are asked to connect to a mobile phone, select No.
      8. Specify your personal settings.
      9. Tap X to reboot.
      10. Close Skype.

      To set up your Jabra headset, follow these steps:

      1. Install Jabra Direct.
      2. Open Jabra Direct, and then click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select Skype, and then click Apply.



      5. Start Skype.
      6. Select Tools, and then select Options.



      7. Under General, select Audio settings.
      8. For each of the settings Microphone, Speakers, and Ringing, select the Jabra headset.



      9. Click Save.
      10. Jabra Direct will advise that the Jabra headset and Skype are ready to use.



      11. Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Avaya One-X Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically.

      To change to Avaya One-X Communicator manually, follow these steps:

      1. Plug the headset base into an AC power outlet and dock the headset. Charge the headset for at least 20 minutes.
      2. On the touchscreen, select your preferred language for installation.
      3. When you are asked to connect to a desk phone, select No.
      4. When you are asked to connect to a softphone, select Yes.
      5. Tap > to begin.
      6. Select Avaya, and then tap >.
      7. When you are asked to connect to a mobile phone, select No.
      8. Set any personal preferences and complete the headset intro.
      9. Select X to reboot.
      10. Close Avaya One-X Communicator.

      To set up up your Jabra headset, follow these steps:

      1. Install Jabra Direct.
      2. Open Jabra Direct, and then click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select Avaya one-X/Aura Agent Desktop, and then click Apply.



      5. Start Avaya One-X Communicator.
      6. Select Settings, General Settings.






      7. In Devices and Services, select Audio.
        1. In Microphone, select your Jabra headset.
        2. In Speaker, select your Jabra headset.



      8. Click OK.
      9. Jabra Direct states that the Jabra headset and Avaya One-X Communicator are ready for use.




      10. Note: Make sure your softphone is active and logged in for Jabra Direct to show it is available and ready. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set the presence status in Jabra Direct?

      Prerequisites

      You can define this setting by following these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon, and then click General settings.



      3. In Update presence in softphones, click to select On or Off.



      4. Note: Your softphone must support integration with Jabra Direct for this feature to work.

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    • How do I set up my Jabra headset to work with IBM Sametime for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically.

      To manually change to IBM Sametime, follow these steps:

      1. Plug your Jabra headset base into an AC power supply and dock your headset. Charge for at least 20 minutes.
      2. Select your preferred language for installation.
      3. When you are asked to connect to a desk phone, select No.
      4. When you are asked to connect to a softphone, select Yes.
      5. Tap > to start.
      6. Select IBM, and then tap >.
      7. When you are asked to connect to a mobile phone, select No.
      8. Specify your personal preferences.
      9. Tap X to reboot.
      10. Close IBM Sametime.

      To set up up your Jabra headset, follow these steps:

      1. Install Jabra Direct.
      2. Open Jabra Direct, and then click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select IBM Sametime, and then click Apply.



      5. Start IBM Sametime.
      6. Select File, and then select Preferences.



      7. Select Voice and Video.
      8. For each of the audio settings, Microphone, Speakers, and Ringing, select the Jabra headset.



      9. Click Apply, and then click OK.
      10. Jabra Direct will advise that the Jabra headset and IBM Sametime are ready to use.



      Note: Make sure your softphone is active and logged in so that Jabra Direct can detect it. See a list of compatible softphones on www.jabra.com/direct.

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  • Installation

    • Why am I unable to use my Jabra device to control calls on my softphone?

      Prerequisites

      To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

      Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

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    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

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    • Why do I experience low range when connected to my Jabra Link 360?

      The position of the Jabra Link 360 may affect its range. If it is connected, for example, to a desktop computer and then placed below a table, obstacles may interfere with the signal and reduce the range of the Jabra Link 360.

      Wi-Fi 2.4 GHz and other Bluetooth devices such as a keyboard, mouse, or printer may also interfere with the signal.

      If you experience low range, try the following solutions:

      • Place the Jabra Link 360, so it is level with the headset it is connected to.
      • If the Jabra Link 360 is placed, for example, below a table, use a USB extension cable to raise it, so it is level with the headset it is connected to.

      Note: When using an USB extension cable, make sure it supports data transfer, so the Jabra Link 360 will work properly.

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    • What should I do if I cannot contact the dial-in server?

      You can use the touchscreen wizard to reset your desk phone automatically, or you can reset it manually. You can also retry the cable setup.

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  • Audio

    • Why is the audio not clear when I use my desk phone?

      ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

      Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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    • How do I get rid of the echo in my headset?

      The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

      Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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    • Why can I use my Jabra headset for phone calls but not hear music through it?

      Verify that your mobile phone supports the A2DP Bluetooth profile. Also, verify in the Bluetooth settings that the headset is selected for media streaming.

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    • Why does my Jabra headset not announce the caller's name during incoming calls?

      Make sure that your phone supports the Bluetooth phonebook access profile (PBAP) and that the name of the caller is stored in your phone book.

      Note that on some mobile phones, a warning message about access to the phone book appears in the top left corner. You must select this message and then agree to the connection in order for the caller ID feature to function properly.

      See the following prerequisites:

      • Your mobile phone supports the Bluetooth Phone Book Access Profile (PBAP).
      • During pairing, you must have allowed access to your phone book.
      • The calling number must be associated with a stored contact in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: Japanese only supports number readout. Chinese is supported only in Chinese Simplified.

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    • Why do I hear static noise?

      Bluetooth is a radio technology, so it is sensitive to objects that are placed between paired devices and can block radio signals. To avoid poor sound quality, it is recommended that the distance between paired devices does not exceed 33 feet (10m), and that objects placed between the devices is avoided.

      The following are examples of objects that can block radio signals:

      • Walls
      • Doors
      • Windows
      • Environments with massive presence of Wi-Fi

      Low battery capacity in the Jabra headset and mobile phone may also affect the range.

      Note: Some Jabra headsets support a longer range, but are dependent on the mobile phone that it is paired with.

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    • Why is the sound quality poor or inaudible when I use my Jabra headset with my desk phone?

      You may need to adjust the settings for the dial tone switch and the microphone volume on your Jabra headset. Use the following guidelines.

      First, make sure the microphone is positioned close enough to your mouth to maximize speech quality and the noise-cancelling capabilities. If you are using a flex boom arm, position it approximately 1 inch from your mouth.




      Adjust the dial tone switch

      1. Tap the tool icon in the upper right corner of the touch screen.



      2. Tap Phone settings, and then tap Desk phone.





      3. Tap arrow down, and then tap Setup desk phone.



      4. Tap Confirm.



      5. Tap Guided.



      6. Select Yes or No to indicate whether you have a special cable/adapter.



      7. Follow the guide on the touch screen.
      8. The base will restart and be ready for use.

      Adjust the microphone volume

      1. Make a call and make sure the speaker level is acceptable for both parties.
      2. While on the call, tap the call options icon in the upper right corner of the touch screen.



      3. Scroll down to Microphone level and select it.



      4. Adjust the level by tapping the + or icon during the conversation.



      5. When you obtain an acceptable level, use the back arrow to exit the menu.



      6. If the microphone volume is still too low, check that the volume level of your desk phone is acceptable.

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  • Features

    • How do I turn on audio streaming with my Jabra headset?

      Prerequisites

      You can turn on audio streaming by using the touchscreen or by using Jabra Direct. Follow these steps:

      Turn on audio streaming using the touchscreen:

      1. Make sure your headset is not currently in use.
      2. On the touchscreen, tap the PC icon to select it.



      3. Tap PC Audio Communication.



      4. The headset is now ready to stream audio.
      5. To close the audio link, press the Multi-function button, or dock the headset in the base.



      Turn on audio streaming using Jabra Direct:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. Scroll down to Manual control of PC audio from Direct Dashboard, and then click to turn it On.



      5. Click Apply.

      Open the audio link for occasional audio streaming:

      1. Undock your Jabra headset.
      2. Click the Jabra Direct logo in the toolbar of your PC.
      3. In PC audio link, click to turn the audio link On or Off.



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    • How do I reset my Jabra Link 360?

      Prerequisites

      To reset your Jabra Link 360, follow these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon.

      3.  

      4. Click Bluetooth connections.
      5. Click Reset Now.



      6. Note: When the Jabra Link 360 is reset, you will need to reconnect to your Jabra device(s).

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    • Why does my headset not turn on when I pick it up?

      If your Jabra headset has been in PowerNap mode for more than 24 hours, it automatically turns off to preserve battery. To turn on your Jabra headset, close the flip boom arm, and then open it again.

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    • How many pairings can Jabra Link 360 remember?

      Prerequisites

      The Jabra Link 360 remembers up to eight paired devices. You can reset the Jabra Link 360 to clear the list of devices that have been connected to it. To clear the list, follow these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon.

      3.  

      4. Click Bluetooth connections.
      5. In Reset Jabra Bluetooth adapter, click Reset Now.



      Note: When you have reset the Jabra Link 360, you will need to reconnect to your Jabra device(s).

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    • Can I use multiple Jabra Motion headsets with the same Jabra Motion Office base?

      Yes. In a hot desking environment, you can connect any Jabra Motion headset with any Jabra Motion base. To connect a Jabra Motion headset to the Jabra Motion Office base, follow these steps:

      1. Plug the headset into the charging cradle and wait a few seconds. Accept the connection when you are prompted on the touchscreen.



      2. The headset is now connected to the base. To connect a different headset, repeat step 1.

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    • Does Link 360 support A2DP?

      Yes, the Jabra Link 360 Nano Bluetooth USB adapter supports A2DP streaming from your PC. (Headsets need to support A2DP as well to achieve this superior audio streaming quality.)

       

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    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



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    • How do I adjust the wireless range settings on my Jabra Link 360?

      Prerequisites

      To support the maximum specified range between the adapter and headset, set the wireless range to "Normal". However, if there are too many wireless devices that are interfering with one another, then set the range to "Low" or "Very low". To change the settings in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Wireless range and select the appropriate setting.



      4. Click Apply.

      Note: Your Jabra Link 360 and your Jabra device must be paired and turned on.

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    • How do I reset my Jabra headset to the default settings?

      Prerequisites

      When you reset your headset to the default settings, the previous settings will be deleted.

      To reset using Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Click Options.

      4.  

      5. Click Restore default settings.

      6.  

      7. Click Apply.

      Note: To reset the Jabra Evolve 65, it must be connected to a PC using a USB cable.

      To reset using the touchscreen, follow these steps:

      1. Tap the Settings icon.



      2. Tap Phone settings.



      3. Tap Reset configuration.



      4. Tap Confirm.



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    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

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    • How do I access the Jabra Link 360 settings?

      Prerequisites

      To access the settings for Jabra Link 360, follow these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon.



      3. Click Bluetooth connections.
      4. The available settings for the Jabra Link 360 are displayed.



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    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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    • Why do I get the battery and connection status in the headset when I tap the Call button for an outgoing call?

      If you tap the Call button, the battery and connection status of the headset are announced.

      If you press the Call button for approximately 2 seconds, when you are connected to a desk phone or softphone, you can open the line for an outgoing call. To end the call, tap the Call button.

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    • Can I use voice commands with my Jabra Motion?

      Yes, the Jabra Motion accepts voice commands, which offer easy access to the most commonly used features of the headset. To use voice commands when you are not on a call, tap the Voice and Mute microphone button until you hear "say a command".




      You can use the following voice commands with the Jabra Motion: 


      "What can I say"?

      Hear a list of all voice commands

      "Answer"

      Answer an incoming call

      "Ignore"

      Reject an incoming call

      "Pair new device"

      Enter pairing mode to begin pairing with a new mobile device

      "Redial"

      Redial the last number that was dialed

      "Call back"

      Dial the phone number that last called you

      "Battery"

      Hear the current status of the battery level

      "Cancel"

      Cancel current voice command

      "Phone commands"

      Turn on the phone commands of the paired device (for example, Siri)

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    • How do I use the touch-sensitive panel to adjust the volume on my Jabra Motion?

      To increase the volume in your headset, swipe your finger up the touch-sensitive panel toward the + indicator.  Make sure your finger covers the entire touch-sensitive panel.

      To decrease the volume in your headset, swipe your finger down the touch-sensitive panel toward the indicator.


      motion_volume

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    • Can I automate calling and answering on my desk phone without the need for a handset lifter?

      ​Yes, but only if your desk phone has a feature for an electronic hook switch.

      Ask your supplier about the compatibility of the phone or check the Jabra Compatibility Guide.

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  • Compatibility

    • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

      ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

      If you are not using Microsoft Skype for Business, use the standard UC model.

      To set up features for remote call control and presence status, install Jabra Direct.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the user against sudden, loud sound spikes.

      Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, even though lower sounds can damage the hearing. All Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

      The Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU. Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

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    • What is Near Field Communication (NFC)?

      NFC is a technology that is used to establish radio communication between a Jabra headset and a mobile phone, for example to listen to music over Bluetooth, at a distance of no more than a few centimeters.

      You can pair devices by tapping them together. Your mobile phone needs to have NFC and Bluetooth enabled for this to work.

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    • What is Advanced Audio Distribution Profile (A2DP)?

      Advanced Audio Distribution Profile (A2DP) is a Bluetooth profile that enables multimedia audio communication, such as music, between a Jabra headset and a supported Bluetooth device. A2DP is used in selected Jabra headsets.

      Note: A2DP is not supported by all Bluetooth devices. Check the user manual of your Bluetooth device.

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    • What is High Definition Voice (HD Voice)?

      HD voice is the next generation of wideband audio technology for voice quality, after standard digital voice. Standard digital voice calls usually operate in the frequencies between 300 Hz to 3400 Hz. HD voice calls operate in the frequencies between 100 Hz to 6800 Hz. The frequency range of audio signals is extended, and this results in higher quality speech.

      Note: HD voice must be supported by the mobile phone and by the phone network.

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    • What is PBAP (Phone Book Access Profile)?

      Phone Book Access Profile (PBAP) enables a Jabra headset to access the phone book of a paired mobile phone, and announce the name of an incoming caller. It is similar to caller ID which announces the number of an incoming caller.

      To use the PBAP function, the following prerequisites must be met:

      • Your mobile phone must support PBAP.
      • When you pair your Jabra headset with your mobile phone, you must allow access to your phone book.
      • The number of the incoming call must be associated with a contact that is stored in the phone book.
      • The incoming call is not from an unknown, unlisted, or blocked caller.

      Note: PBAP in Japanese language only supports number readout. PBAP in Chinese language is supported only in Chinese Simplified.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.
      • In daily use, it is best to return the headset to the charging base when it is not in use.
      • Always return the headset to the charging base overnight.
      • Note that HD Voice/Wideband consumes slightly more battery than Narrowband.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 11/27/2015 2.20 18,1 MB Download
  • Enabling Cisco integration.
    Different Cisco technical issues have been resolved. Cisco has tested and approved fixes through an EAP (Early Adoption Program) running in October 2015.
  • Resolved case with the part number (SKU number) info is cleared after FW update for a new HS. The part number (SKU number) info should not be cleared after performing a FW update.
  • Fixed EHS and audio faulty with Panasonic KX-NT556 phone via EHS adapter 14201-40.
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Quick Start Guide PDF 2,3 MB Download
User Manual PDF 6,6 MB Download