Support for Jabra Motion

Item no: 100-99500000-10
Frequently Asked Questions FAQ
Download area Downloads
Contact support Contact support
Product Information
No Quick Start Guides available for this product
No video tutorials available for this product
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Can my Jabra headset work with other Bluetooth equipment?

    The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

    Was this useful?
    Yes No

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel

  • I cannot hear the phone call in my headset.

    Please try the following steps:

    1. Increase the volume on your headset.
    2. Make sure your phone is connected to the headset by tapping the answer/end button.
    3. Ensure that the headset is paired to your phone.
    4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

    Was this useful?
    Yes No

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel

  • Why can’t I hear anything in the headset when using a softphone on my PC?

    The first time a headset is used with a softphone (e.g. Skype) the headset must be set as Speaker and Microphone in the Audio Configuration section of the softphone. Refer to softphone client documentation for assistance in setting audio configuration.

    Was this useful?
    Yes No

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel

  • Does my Jabra headset work with a desk phone with a USB port?

    Yes, when connected to the desk phone using the Jabra Link 360, the headset will have call control functionality

    Was this useful?
    Yes No

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel

  • Is there a risk for uninvited listeners when calling with the Jabra MOTION UC?

    The risk of unauthorized access to communication via a Bluetooth® headset is very limited. Jabra MOTION UC uses 128-bit encryption.

    Was this useful?
    Yes No

    Thank you for your feedback

    The information you provide will be used to improve the page.

    We will not respond directly to your comments.

    Please go to Contact if you need further assistance.

    Thank you for your feedback

    The information you provide will be used to improve the page.

    Help Us Get Better

    Please tell us why you didn't find this useful

    How can we make this more useful for you?

    Send Feedback Cancel

FAQ - all questions

  • Audio

    • I cannot hear the phone call in my headset.

      Please try the following steps:

      1. Increase the volume on your headset.
      2. Make sure your phone is connected to the headset by tapping the answer/end button.
      3. Ensure that the headset is paired to your phone.
      4. Make sure your phone is connected to the headset in the phone’s menu or by tapping the answer/end button on the headset.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Why can’t I hear anything in the headset when using a softphone on my PC?

      The first time a headset is used with a softphone (e.g. Skype) the headset must be set as Speaker and Microphone in the Audio Configuration section of the softphone. Refer to softphone client documentation for assistance in setting audio configuration.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Compatibility

    • Can my Jabra headset work with other Bluetooth equipment?

      The headset is designed to work with Bluetooth mobile phones. It can also work with other Bluetooth devices that are compliant with Bluetooth version 1.1 or higher and support a headset and /or hands-free profile.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Does my Jabra headset work with a desk phone with a USB port?

      Yes, when connected to the desk phone using the Jabra Link 360, the headset will have call control functionality

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Features

    • Is there a risk for uninvited listeners when calling with the Jabra MOTION UC?

      The risk of unauthorized access to communication via a Bluetooth® headset is very limited. Jabra MOTION UC uses 128-bit encryption.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Why is the headset battery draining sooner than expected?

      There can be a few reasons: cold weather, high density of wireless signal, and
      mobile phones with high Bluetooth consumption.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Why doesn´t my headset turn on when I pick it up?

      If the headset has been in Power Nap mode for more than 24 hours, the headset will
      automatically power off to preserve battery.
      To turn the headset on, simply close the flip boom-arm and open it again.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • What is the range on the Jabra Motion headsets?

      Jabra MOTION supports the following maximum ranges:
      When connected to the Jabra LINK 360 the range is up to 100m/300ft.
      When talking on (most) mobile phones the range is up to 10m/33ft.    

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Installation

    • How do I re-pair the Jabra Motion UC or Jabra Motion UC+ with the Jabra Link 360?

      1.    Remove the Jabra Link 360 from the PC, and turn off the headset.
      2.    Put the headset in pairing mode by pressing and holding the Call button while opening the flip boom-arm. Release the button when the Bluetooth indicator flashes blue and you hear “Welcome, you are now ready for pairing”.
      3.    Insert the Jabra Link 360 into the PC to begin pairing automatically. It can take up to 1 minute to pair. The Jabra Link 360 status LED will flash blue. When the status LED turns steady blue, the pairing is complete.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Accessories

    • Where can I find accessories for this product?

      Check with your local store or Jabra partner. Click here
      to find the list of trusted partners and retailers.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

  • Technologies

    • Are Jabra headsets safe to use?

      Yes, it is safe to use Jabra headsets. All Jabra headsets feature PeakStop™ technology, which protects against sudden loud sound spikes. Many acoustic experts define acoustic shock as being exposed to a sound of over 135 dBSPL, but even lower sounds can damage the hearing. Therefore all Jabra headsets cut off sounds at 118 dBSPL (RMS).

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • What is NFC?

      NFC is the abbreviation for Near Field Communication, which is a set of standards used by Jabra to
      establish radio communication between headsets and phones at a distance of no more than few centimeters.

      You can pair and listen to music over Bluetooth by tapping your devices together. Your mobile device
      need to have the NFC functionality and this has to be enabled.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

      Was this useful?
      Yes No

      Thank you for your feedback

      The information you provide will be used to improve the page.

      We will not respond directly to your comments.

      Please go to Contact if you need further assistance.

      Thank you for your feedback

      The information you provide will be used to improve the page.

      Help Us Get Better

      Please tell us why you didn't find this useful

      How can we make this more useful for you?

      Send Feedback Cancel
Download area
Download area

Manuals

Documentation for download Language File format File size
User Manual PDF 3,5 MB Download