Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Electronic hook switch

      1. Connect the Jabra Link adapter as shown in adapter documentation supplied with the Jabra Link. On some phones the telephone cable will also need to be connected.
      2. Call your connected desk phone using another phone to enable the Jabra Link adapter. Wait 10 seconds before answering the phone.
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    • Jabra GN1000 Hookswitch

      The GN1000 remote handset lifter manually lifts the desk phone handset to make or answer a call. For mounting instructions, refer to documentation supplied with the GN1000.
      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the grey marked port on the base.
      3. Plug the supplied telephone cable into the blue marked port on the base.
      4. Connect the telephone cable into the handset port on the desk phone.
      5. Connect the GN1000 cable into the red marked port on the base.
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    • Headset port

      This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset.
      1. Plug the supplied telephone cable into the blue marked port on the base.
      2. Connect the telephone cable to the headset port on the desk phone.
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  • Wear

    • Over the head

      In this section we show you how to wear/adjust your headset.
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  • Use

    • Answer/end call

      In this section we show you how to use Answer a call
      Requires Jabra LINK EHS solution or Jabra GN 1000.
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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    • End or reject call

      Double tap the multi-function button

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No video tutorials available for this product
Troubleshooting
Troubleshooting
  • I can hear myself (echo)

  • I cannot answer/end desk phone calls via the headset

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

  • People have trouble hearing me

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I do not have clear audio. What could be wrong?

    ​The clear dial tone switch and microphone volume settings must match your desk phone. Follow the steps in the Quick Start Guide for setting up the product correctly.

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  • How do I get rid of the echo in my headset?

    The audio level from the microphone on your Jabra Pro 92x should approximately match that of your desk phone. If you’re hearing echo, chances are, the volume of the headset’s microphone is set too high. Try adjusting the microphone level of the headset down, one step at a time, while talking.

     

    As the microphone volume level drops, you’ll notice the echo will reduce or be eliminated.

     

     

     

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  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • How do I disable the ring tone signal in my headset?

    Prerequisite:

    The ring tone can only be disabled on the following headsets:

    • Jabra PRO 920 - only possible with Jabra service cable (Jabra product no. 14201-29)
    • Jabra PRO 930
    • Jabra PRO 9450 / 9460 / 9465 / 9470
    • Jabra GO 6470

    To disable the ringtone signal in the headset,  you will need to have the latest Jabra PC Suite installed on the PC.

    Download the latest release of Jabra PC Suite

    After you have installed the latest version of the Jabra PC Suite follow the next steps:

    1. Put your headset in the cradle and make sure that the base is connected to the PC with the USB cord. Then start up the Jabra Control Center (Start > Programs > Jabra > Jabra PC Suite > Jabra Control Center).
    2. Click on the "Headset tab"
    3. To deactivate the ring tone signal, please uncheck the „Enable ringtone in headset“ option.

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  • Does the Jabra PRO 920 include wideband?

    ​No, the Jabra PRO 920 is designed for narrowband only. This is because most desk phones do not support wideband sound. If wideband sound is selected on the headset when not supported on the desk phone, the result would be a reduction in sound quality.

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FAQ - all questions

  • Audio

    • I do not have clear audio. What could be wrong?

      ​The clear dial tone switch and microphone volume settings must match your desk phone. Follow the steps in the Quick Start Guide for setting up the product correctly.

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    • How do I get rid of the echo in my headset?

      The audio level from the microphone on your Jabra Pro 92x should approximately match that of your desk phone. If you’re hearing echo, chances are, the volume of the headset’s microphone is set too high. Try adjusting the microphone level of the headset down, one step at a time, while talking.

       

      As the microphone volume level drops, you’ll notice the echo will reduce or be eliminated.

       

       

       

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    • What can I do if I’m having a hard time hearing the person on the other end of the line while using my Jabra PRO 92x?

      This probably means the volume is turned down too low. Please try to turn up the volume on the headset’s volume control buttons.

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    • The person at the other end of the call has difficulty hearing me when I use the Jabra PRO 92x.

      If the person at the other end of the call has difficulty hearing you when you are using the Jabra PRO 92x headset you should adjust the boom arm tip. This is particularly important when using a headset with a  noise-cancelling microphone which must be positioned quite close to the mouth.  Alternatively, please adjust the microphone volume on the back of the base. Refer to the Quick Start Guide or User Manual for more information.

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  • Compatibility

    • Will the Jabra PRO 920 work with any desk phone?

      Yes, the Jabra PRO 92x works with most any desk phone. However, the call control function via your headset depends on which desk phone you are using.

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  • Features

    • Does the Jabra PRO 920 include wideband?

      ​No, the Jabra PRO 920 is designed for narrowband only. This is because most desk phones do not support wideband sound. If wideband sound is selected on the headset when not supported on the desk phone, the result would be a reduction in sound quality.

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    • When using my Jabra PRO 920 with my Siemens Optipoint phone in EHS mode, my headset will often go into "sleep" mode.

      The Jabra PRO 920 has a sleep mode functionality that can be enabled or disabled. If enabled, it will turn off the device's radio after 8 hours of inactivity. Any EHS activity will wake up the unit from sleep mode. Depending on the DECT density in the device's immediate environment it may take up to 20 seconds to return from sleep mode. You can disable the sleep mode by following the instructions in the User Manual, Section 7.5. After 60 minutes of no audio link between the headset and the base, the headset will automatically power off. To turn the headset on, press and hold the multi-function button for 5 seconds.                    

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    • How do I put calls on hold using my Jabra PRO headset?

      Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

       

      1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

      2. To resume the call, tap the Multi-function button.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I disable the ring tone signal in my headset?

      Prerequisite:

      The ring tone can only be disabled on the following headsets:

      • Jabra PRO 920 - only possible with Jabra service cable (Jabra product no. 14201-29)
      • Jabra PRO 930
      • Jabra PRO 9450 / 9460 / 9465 / 9470
      • Jabra GO 6470

      To disable the ringtone signal in the headset,  you will need to have the latest Jabra PC Suite installed on the PC.

      Download the latest release of Jabra PC Suite

      After you have installed the latest version of the Jabra PC Suite follow the next steps:

      1. Put your headset in the cradle and make sure that the base is connected to the PC with the USB cord. Then start up the Jabra Control Center (Start > Programs > Jabra > Jabra PC Suite > Jabra Control Center).
      2. Click on the "Headset tab"
      3. To deactivate the ring tone signal, please uncheck the „Enable ringtone in headset“ option.

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    • Is it possible to adjust my Jabra PRO 920 further than the voice prompted set-up guide?

      ​Yes, you can adjust further settings using the Jabra PC Suite (e.g. disabling ringtone in headset, disabling mute reminder tone, enable permanent conference mode, set a password protection, etc.). To establish a connection between your Jabra PRO 920 and a PC with the Jabra PC Suite installed, you need to connect with a special service cable, which is available as an accessory (Jabra product no. 14201-29).

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

      Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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    • Auto EHS mode does not detect the connected EHS cable.

      ​In order for auto EHS mode to be fully functional the EHS cable must be plugged in before the base is powered on. Exceptions include Siemens Optipoint, which must be selected in the voice prompted settings menu (remote call control).

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    • Is it possible to update the Jabra PRO 920 firmware?

      ​Yes, you can upload new firmware using the Jabra PC Suite. To establish a connection between the Jabra PRO 920 and a PC with Jabra PC Suite installed, you will need to connect with a special service cable, available as an accessory (Jabra product no. 14201-29).

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    • What setting options are available with Service Cable for Jabra PRO 920?

      The Service Cable enables settings that are not available in the “normal” voice-prompted menu.
      For example, you can use the Service Cable to access the settings for the permanent conference mode.

       

      Connecting to a PC/Laptop:

      1. Connect the USB plug of the Service Cable to a USB slot on your PC / laptop.
      2. If not already installed, please install Jabra PC Suite on your PC / laptop.
      3. Open Jabra Control Center (part of Jabra PC Suite).
      4. Change the view settings from “Basic View” to “Advanced View” to get access to all possible settings.

      Settings “Headset”:

      In this tab, you can select one of three different tone settings.

      You can also disable the ringtone signal you hear in the headset. Please note that if you disable this tone, you will not receive any call notification from the headset.

      In the standard configuration, you get a short audio signal about every 20 seconds when your microphone is muted. If you do not wish to get this signal, you can disable the mute reminder tone in this tab.

      In the standard configuration, the Jabra PRO 920 is set to SafeTone™, meaning both IntelliTone™ and PeakStop™ (*2) are active.

      PeakStop™ cannot be disabled, however you can disable the IntelliTone™ (*1) feature in this tab.  

      (*1) IntelliTone™: Jabra products with built in SafeTone™ technology include IntelliTone™ settings for the noise exposure control.

      (*2) PeakStop™: Sound pressure levels above 118 db rms are actively removed by PeakStop™. [A1] The level of hearing protection offered by IntelliTone™ ranges from PeakStop™ only, to the maximum protection level, which ensures that even maximum sound levels are safe and below the levels defined by Noise at Work regulations.

      Settings “Base”:


      Under “Base”, you can enable the “Auto sleep mode”.

      If enabled, it will turn off the device's radio/link after 8 hours of inactivity. Any EHS activity will wake up the unit from sleep mode. Depending on the DECT density in the device's immediate environment, it may take up to 20 seconds to return from sleep mode.

      You can also enable the permanent conference mode from this tab. With the default setting, the conference ends if the active call is ended.

      The settings for the wireless range can be found on this tab as well. Please consult your manual for details on this feature.


      Settings “Desk Phone”:


      In the standard configuration, the Jabra PRO 920 enables a dial tone when you take the headset out of the base. By disabling “Open phone line on undock” you can change this behavior. Once disabled, you will have to push the multi-function button on the headset to enable a dial tone. .

      You can also enable or disable the automatic detection of the hook lifter type. You need to disable this feature if you want to select the hook lifter type manually.

      You can also set the microphone level on this tab. Please note that you can adjust the microphone level directly on the base of Jabra PRO 920 as well, by using the plus and minus buttons on the backside of the headset base.

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    • How to connect my Jabra PRO 92x with Alcatel IP Touch 4028, 4038, 4068

      Prerequisite:

      Jabra PRO 92x + Jabra 14201-36 cable

      In combination with one of the following phones:

      • IP Touch 4028
      • IP Touch 4038
      • IP Touch 4068

       

      Connection:

      2-sided end:


      Insert the RJ45 plug (red band) into the red socket marked with "AUX" and the RJ10 plug (blue band) into the blue base socket of the Jabra PRO 92x marked with a “phone” symbol.

      2-fold Y-coupling end:

      Insert the 3.5 mm audio jack into the headset interface and the RJ12 plug into the bell socket of the phone. The extra connector socket on the Y-coupling remains free for connection to an IP phone!

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please select the MSH mode manually. (See manual).

       

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone volume setting:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone  setup with system software version 9.xx and higher:

      No settings are required on the phone to use a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “Phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Headset/Activate/Select.

       

      Phone setup with system software version below version 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu> Settings> Phone> Audio Jack>Force headset OFF

      Menu> Settings> Phone> Socket > Activate headset

       

      Dial tone signal transfer/ phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g. Standard/ Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings: 

      Menu > Settings > Phone > Internal/External, more options

      No sound, Progressive, Beeps> all points must be set to "OFF".

      Calls being made via the headset can be connected / forwarded as follows:

      Dial the phone number > "Forward" will now appear in the phone display > now press on to the appropriate function key next to the phone display > thereafter you must end the call with the button marked "Handset".

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    • How to connect my Jabra PRO 920 with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prerequisite:

      Jabra PRO 920 + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 909630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

      Connection:

      1. Take the supplied connection cable and insert it into the socket marked “phone” on your Jabra PRO 920 base and the other end into the socket of the EHS adapter marked with a “phone” symbol.
      2. Now connect the end of the cable marked red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra PRO 920 base marked with "AUX".
      3. Now connect the white cable marked with "C" to the socket of the EHS adapter marked with "Handset / Headset" and the “headset” socket of your phone.
        Important: For 1408/1416 and 9404/9408 phones the cable marked white with "A" must be used (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center of the phone speaker.

       

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter, see photo.

       

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration does not work, please manually select the DHSG mode. (See manual)

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone level setting:


      Put on the headset and call a colleague, for example. Now you can select the desired microphone volume using the +/- button. ​

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    • Why do I not have a ringtone in my headset when connected to an Avaya 9608 with my Jabra LINK 33 EHS adapter?

      On certain firmware versions of the Avaya 9608 headset signaling is not per default enabled.
      To enable this feature on your Avaya phone follow the steps below.

      1. Press the Home button.



      2. Navigate to “Option & Settings” press Select or OK.
      3. Navigate to “Call settings” press Select or OK.
      4. Navigate “Headset Signaling” press Change or OK to set the option to Yes or No, depending on the current setting. (The option given here may vary depending on the firmware installed on the phone).

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    • How to connect my Jabra PRO 92x with Aastra Open Phone 6771, 6773, 6775,71,73, 75, Aastra 6739i, Aastra 7434 and 7444

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Open Phone 6771 / 6773 / 6775 including IP (previous name: Open Phone 71/73/75 including IP)
      • Aastra 6739i
      • Aastra 7434 / 7444 IP

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket of the phone marked with a “headset” symbol.
      2. Plug the other end of the cable into the sockets marked with a “phone” and "AUX".

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration does not work, please select the DHSG mode manually. 

       

      Base setup :

      Set the phone setup switch to position "A".

       

      Microphone volume setting:

      Put on the headset and call a colleague, for example. Now you can select the desired microphone volume using the +/- button.

       

      Phone setup:

      6771 / old Open Phone 71 > User> Settings > Audio > Headset ON

      6773 / 6775 / old Open Phone 73 / 75 including IP: Menu > Overall menu> Phone Settings > Headset ON

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    • How to connect my Jabra PRO 92x with Aastra Office 70 and 80 or Aastra 5370 and 5380

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Office 70 / 70 IP or 5370 IP
      • Office 80 / 80 IP or 5380 IP

       

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket of the phone marked with a “headset” symbol.
      2. Plug the other end of the cable into the sockets marked with a “phone” and "AUX".

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration does not work, please manually select the DHSG mode. (See manual)


      Base setup:

      Set the phone setup switch to the "A" position.

       

      Microphone level setting:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone setup:

      Menu> Settings> Phone Settings> Headset> Headset ON

      from Release 7.9: Menu> Settings> Audio> Headset> Headset ON

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    • How to connect my Jabra PRO 92x with Aastra 6753i, 6755i, 6757i

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-10 + Aastra DHSG Cable Kit (only available from Aastra)

      In combination with one of the following phones:

      • Aastra 53i / 55i / 57i / 57iCT
      • Aastra 6753i / 6755i / 6757i / 6757i CT

      from phone firmware 2.5.1.2000 and higher

      Connection:

      Aastra DHSG cable:

      Insert the split end of the Aastra DHSG cable into your headset as follows.

       

      1. Insert the RJ10 plug (marked green) into the “headset” socket and the RJ45 plug (marked yellow) into the socket for the expansion module/ expansion modules.
      2. Plug the 1-sided end of the Aastra DHSG cable marked in blue into the RJ45 adapter.

      GN Netcom DHSG cable:


      1. Now plug the 1-sided end of the GN Netcom DHSG-cable marked in blue into the RJ45 free socket of the RJ45 adapter.
      2. Connect the split end of the DHSG cable with the Jabra PRO 92x base as follows. Plug the RJ10 plug into the socket marked with a complete “phone” symbol and the RJ45 plug into the base socket of the Jabra PRO 92x marked with "AUX".

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. (See Manual).

       

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone volume setting:



      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

      In version 2.5.1.2000 DHSG mode is disabled by default and must be activated via the Aastra.cfg or mac.cfg with the dhsg:1 command.

      From version 2.5.2 Options> Preferences> Audio Settings> DHSG > On

      The audio mode in the phone settings must be set to "Headphone/Speaker":

      Options> Preferences> Audio Settings> Audio Mode> Heads. / Speaker.

      Remote call control in combination with an expansion keypad is not supported.

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    • How to connect my Jabra PRO 92x with Nortel IP 1120E, 1140E, 1150E, 1165E

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-32

      In combination with one of the following phones:

      • Nortel IP 1120E
      • Nortel IP 1140E
      • Nortel IP 1150E
      • Nortel IP 1165E

      from Firmware release 3.1 for IP phones.

       

      Connection:

      1. Connect the 1-sided end (USB plug) of the EHS adapter to the USB socket of your phone.
      2. Plug the RJ10 plug into the socket marked with the “phone” symbol and the RJ45 plug into the base socket marked with "AUX".

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. See User Manual for instructions.

      Base setup:

      Set the phone setup switch to position "A".

       

      Microphone volume setup:


      Put on the headset and call a colleague.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone setup:

      Press the "Service button" twice > Preset >Headsets > USB

      In addition, you must activate the menu option "Enable HID Commands", see below.

       

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    • How to connect my Jabra PRO 92x with Cisco 8961, 9951, 9971

      Prerequisite:

      Jabra PRO 92x + Jabra Link 14201-30

      In combination with one of the following phones:

      • Cisco 8961 / 9951 / 9971

      Important: The following prerequisites must be met in order to use remote call control:

      • Cisco Unified Communications Manager (CUCM) from release 7.1 (3a) SU1 or higher
      • Cisco Call Manager Express from version 4.1 and phone firmware 8.3.3. When downloading (Cisco) the required IOC version will be marked.

       

      Connection:

      1. Connect the 1-sided end (USB plug) of the EHS adapter to the USB socket of your phone.
      2. Plug the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the base socket marked with "AUX".

      Now you can setup the headset for your phone with the automatic configuration or manually.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration does not work, please select the DHSG mode manually. See manual for instructions.

       

      Base setup:

      Set the phone setup switch to position "A".


      Microphone volume setup:



      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Communication Manager:

      Under the tab "Wideband Headset UC Control", the "Enabled” option must be selected for each terminal phone.

       

      Under the tab "Enable/Disable USB Classes" you must select the option "Audio Class" for the Jabra GN93x0 series.

      In combination with the Jabra PRO 94x0 and Jabra GO 6470 series, you must select "Human Interface Phone".

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    • How to connect my Jabra PRO 92x with Cisco 7942 G, 7945 G, 7962 G, 7965 G, 7975 G

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-16

      In combination with one of the following phones:

      • Cisco 7942 G
      • Cisco 7945 G
      • Cisco 7962 G
      • Cisco 7965 G
      • Cisco 7975 G

      System:

      Cisco Unified Call Manager (CUCM)

      Cisco Call Manager Express (CME) from version 4.1 and phone firmware 8.3.3. When downloading (Cisco) the required IOC version will be marked.

      Remote Call Control is also possible in combination with the expansion modules 7915 and 7916.

      Important: The following prerequisites must be met in order to use the remote call control:

      Voip-phones SCCP (Cisco protocols) require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM), from release 3.3, 4.0, 4.1, 4.2, 4.3, 5.0, 6.0, 7.0 and 8.0.

      SIP phones require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 5.0, 5.1, 6.0, 7.0 and 8.0.

       

      Connection:

      1. Take the supplied RJ10 to RJ10 connection cable and insert it into the “headset” interface of your Cisco phone and the other end into the socket marked with the “phone” symbol on the Jabra PRO 92x.
      2. Connect the EHS adapter to the "AUX" socket of your Cisco phone and the "AUX" interface of your base.

      Now you can setup the headset for your phone with the automatic configuration or "manually".

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. See User Manual for instructions.

      Base setup:

       

      Set the phone setup switch to position "B".

       

      Microphone volume setup:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

       

      Communication Manager setup:


      Under "Phones", "Wireless Headset Hookswitch Control" ”answer/end” must be enabled for each terminal phone.


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    • How to connect my Jabra PRO 92x with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Take the supplied connection cable RJ10 to RJ10 and insert into the socket of your Jabra PRO 920 base marked "phone" and the other end into the socket of the EHS adapter marked with a “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra PRO 92x base marked "AUX".
      3. Now connect the white RJ10 to RJ10 connection cable marked "A" to the socket of the EHS adapter marked with "Handset / Headset" and with the “headset” socket of your phone.
        Important: For 6416D+M/6424D+M phones the cable marked white with "B" must be used (instead of the "C" cable).
      4. Connect the dial tone sensor with the EHS adapter and attach it to the center on the phone speaker.

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. See manual for instructions.

      Base setup:

       

       Set the phone setup switch to position "A".

       

       

      Microphone level setup:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

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    • How to connect my Jabra PRO 92x with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra PRO 920 + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Callmanager Software 4.0 and up
      • 4610 / 4620 / 4621 / 4622 / 4625 from firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625

      Connection:

      1. Remove your phone’s network cable.
      2. Connect the EHS adapter to the "EU24/ADJ" socket of your Avaya phone and the "AUX" interface to your PRO 92x base.
      3. Now insert the 4-pin connection cable into the base socket of the PRO 92x marked with the “phone” symbol and the other end into the “headset” interface of your phone.
      4. Now you can reconnect the network cable to your phone.

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode.

       

      Base setup:


      Set the phone setup switch to position "A".

       

      Microphone volume setup:



      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

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    • How to connect my Jabra PRO 92x with Siemens OpenStage 30, 40, 60, 80

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Siemens OpenStage 30/40/60/80

      Full function from software version 1.40 (multiple dial tone signal transfer)

       

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket of the phone marked with the “headset” symbol.
      2. Plug the RJ10 plug into the socket marked with the “phone” symbol and the RJ45 plug into the base socket marked with "AUX".

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. See User Manual for instructions.

       

      Base setup:

       

      Set the phone setup switch to position "A".

       

      Microphone level setup:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone setup:

      Important: For the equipment software 3.18, the headset operation must be set up additionally at the phone.

      Menu > User > Audio > Settings > Headset > Cordless > OK

       

      Important: The dial tone signal in the headset is transmitted only if the standard ringtones are used. There is no dial tone signal transfer for mp3.

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    • How to connect my Jabra PRO 92x with Alcatel Touch 4029, 4039

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-09

      In combination with one of the following phones:

      • Touch 4029
      • Touch 4039

      Connection:

      2-sided end:

      Insert the RJ45 plug (red band) into the red socket marked with "AUX" and the RJ10 plug (blue band) into the blue socket marked with the “phone” symbol of the Jabra PRO 92x base.

      2-fold Y-coupling end:

      Insert the 3.5 mm audio jack into the headset interface and the RJ12 plug into the bell socket of the phone. The extra connector socket on the Y-coupling remains free for connection to an IP phone.



      Now you can setup the headset for your phone with either the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration does not work, please manually select the MSH mode. (See manual)

       

      Base setup:

       

      Set the phone setup switch to position "A".

       

      Microphone volume setting:



      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone setup with system software 9.xx and higher

      No settings are required on the phone to use a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “Phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Headset Activate/Select

       

      Phone setup with system software version below version 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu> Settings> Phone> Audio Jack>Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Ringtone transfer / phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g., Standard/ Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, more options

      No sound, Progressive, Beeps> all points must be set to "OFF".

      Calls being made via the headset can be connected / forwarded as follows:

      Dial the phone number > "Forward" will now appear in the phone display > now press on to the appropriate function key next to the phone display > thereafter you must end the call with the button marked "Handset"

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    • How to connect my JABRA PRO 92X with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-20

      In combination with one of the following phones:

      • IP Touch 4028 EE
      • IP Touch 4038 EE
      • IP Touch 4068 EE

      EE = Extended Edition

       

      Connection:

      1. Take the supplied connection cable RJ10 to RJ10 of the Jabra PRO 92x and insert into the socket of your Jabra PRO 92x base marked "phone" and the other end into the socket of the EHS adapter marked with the “phone” symbol.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in red with the socket of the EHS adapter marked with "AUX" and the socket of your Jabra PRO 92x base marked with "AUX".
      3. Now connect the white RJ10 to the 3.5 mm jack connection cable marked "D" to the socket of the EHS adapter marked with "Handset / Headset" and with the “headset” socket of your phone.
      4. Now connect the orange RJ12 to RJ12 connection cable marked with "A" to the socket of the EHS adapter marked with "COM" and with the "bell" socket of your phone.

      Please note that full functionality is only available when all the color-marked parts of the cables are inserted into the EHS adapter. See photo. 

       

      Now you can setup the headset for your phone with the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, please let someone call you on this phone; wait at least 10 seconds before you pick up the phone. Now the appropriate EHS mode should be set up.

      If the automatic configuration did not work, please manually select the DHSG mode. See User Manual.

       

      Base setup:

      Set the phone setup switch to position "A".


      Microphone volume setting:


      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone setup with system software 9.xx and higher:


      No settings are required on the phone for the use of a headset. Following the correct adaptation of the audio jack, a headset symbol should appear in the “Phone display”. If the headset symbol does not appear, please check the following settings:

      Menu> Settings> Phone> Audio Jack> Headset Activate/Select.

       

      Phone setup with system software lower than 9.xx:

      Important: The “Force Headset” function must not be activated on the phone, as otherwise it will not be possible to accept external calls!

      Menu> Settings> Phone> Audio Jack>Force Headset OFF

      Menu> Settings> Phone> Socket > Activate Headset

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset is only transmitted if one of the following ringtones is used, e.g. Standard/ Classic / Cold River / Dooing-Dooing. > Menu> Settings> Dial Tone > Internal / External

      Should the dial tone signal transfer not work although you have setup the correct ringtone, please check the following settings:

      Menu > Settings > Phone > Internal/External, more options

      No sound, Progressive, Beeps> all points must be set to "OFF".

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    • How to connect my Jabra PRO 92x with Siemens OptiPoint 410, 420, 500, 600

      Prerequisite:

      Jabra PRO 92x + Jabra LINK 14201-10 + Siemens Acoustic Adapter

      In combination with one of the following phones:

      • OptiPoint 410 standard / advance
      • OptiPoint 420 standard / advance
      • OptiPoint 500 basic / standard / advance
      • OptiPoint 600

       

      + OptiPoint Acoustic Adapter:

      • min. Version number for: S30817-K7110-B508 -10
      • min. Version number for: S30817-K7110-N508 -1

       

      + HiPath phone system:

      • HiPath 500 from V.5
      • HiPath 1220 from V2.1 Build 032
      • HiPath 2000 from V1.0
      • HiPath 3000 from V3 SMR 14
      • HiPath 3000 from V4 SMR 7
      • HiPath 4000 from V1

       

      Important: If any of the components are missing fhe remote call control will not work.

       

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked blue into the socket of the phone socket marked with the “headset” symbol.
      2. Connect the split end of the DHSG cable with the Jabra PRO 92x base as follows. Plug the RJ10 plug into the socket marked with the “phone” symbol and the RJ45 plug into the base socket marked with "AUX".

       

      Manual configuration:

      Now the appropriate EHS mode must be set up, to do so please select the Siemens OptiPoint mode as described. See User Manual for instructions.

       

      Base setup:

      Set the phone setup switch to position "A".

       

      Microphone volume setup:

      Put on the headset and call a colleague, for example.
      Now you can select the desired microphone volume using the +/- button.

       

      Phone setup:

      Important: As soon as the headset is connected + setup, a reset must be performed on the OptiPoint, for the EHS function to be taken over.

      An optional headset button can be installed over the phone menu (combination: *91>Select button > Change Button > Headset > OK).

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    • When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.

      ​The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).

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  • Technologies

    • How does the noise-canceling microphone work on my Jabra PRO 920?

      ​The noise-canceling microphone filters out unwanted background noise. It does so by distinguishing between sounds that come from nearby sources, such as from the mouth, and those from far away, which are suppressed. To get the full benefit of this technology, it is important that the noise-canceling microphone is positioned as close to the mouth as possible.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • Is it possible to automate calling and answering on my desk phone without using a handset lifter?

      ​Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area. 

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Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 4/18/2013 2.4 1,2 MB Download

PRO 920:

New features and enhancements:
  • Optional WB audio on PRO 920 (NB default) Trough Jabra PC suite or voice prompt the user can now choose between Wideband audio or NarrowBand audio
  • Extended voice prompts: Enable/disable Wideband Audio

 

PRO 930:

New features and enhancements:

  • 5 User selectable base ringtones on PRO 930 In dense deployments of Jabra PRO 930 the user will benefit from being able to set different ring tones. The ringtones can be selected via Jabra suite and via the voice prompted set-up guide.
  • Extended voice prompts

      Ringer disable/enable

      Select base ringtone

      Mute reminder disable/enable

  • Improved UI

Battery indication on base (traffic light). One more battery status level has been added to the battery indicator. Yellow has been added to the existing Green and Red indicators to give heavy users earlier warning that their headset needs to be re-charged.

  • General quality/stability improvements
  • Ringer level selection (930) In dense deployments of Jabra PRO 930 it can be beneficial to be able to select the ringer tone level of the base. In Value pack 1 it´s now possible to set the ringer tone level to: Off, Low, Mid, High.
  • Volume synchronization on Mac
Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 74,5 KB Download
Quick Start Guide PDF 32 MB Download
User Manual PDF 5,7 MB Download
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