Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Electronic hook switch

      1. Connect the Jabra Link adapter as shown in adapter documentation supplied with the Jabra Link. On some phones the telephone cable will also need to be connected.
      2. Call your connected desk phone using another phone to enable the Jabra Link adapter. Wait 10 seconds before answering the phone.
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    • Jabra GN1000 Hookswitch

      The GN1000 remote handset lifter manually lifts the desk phone handset to make or answer a call. For mounting instructions, refer to documentation supplied with the GN1000.
      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the grey marked port on the base.
      3. Plug the supplied telephone cable into the blue marked port on the base.
      4. Connect the telephone cable into the handset port on the desk phone.
      5. Connect the GN1000 cable into the red marked port on the base.
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    • Headset port

      This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset.
      1. Plug the supplied telephone cable into the blue marked port on the base.
      2. Connect the telephone cable to the headset port on the desk phone.
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  • Wear

    • Over the head

      In this section we show you how to wear/adjust your headset.
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  • Use

    • Volume control

      In this section we show you how to use the volume.
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    • End or reject call

      Double tap the multi-function button

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Troubleshooting
Troubleshooting
  • I have no sound at all in my headset

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I do not have clear audio. What could be wrong?

    ​The clear dial tone switch and microphone volume settings must match your desk phone. Follow the steps in the Quick Start Guide for setting up the product correctly.

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  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

    ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

    Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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  • How do I put calls on hold using my Jabra PRO headset?

    Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

     

    1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

    2. To resume the call, tap the Multi-function button.

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  • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
    Please note: The base needs to be turned on when you dock the new master headset.

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FAQ - all questions

  • Audio

    • I do not have clear audio. What could be wrong?

      ​The clear dial tone switch and microphone volume settings must match your desk phone. Follow the steps in the Quick Start Guide for setting up the product correctly.

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  • Features

    • How do I put calls on hold using my Jabra PRO headset?

      Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

       

      1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

      2. To resume the call, tap the Multi-function button.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

      Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I connect my Jabra PRO 9x5 series to a mobile device using NFC?

      1. Enable NFC and Bluetooth on your mobile device.

      2. Ensure the headset is turned on.

      3. Tap the NFC zone on the mobile device against the NFC zone on the Jabra headset.

      Note: If asked for a pin code or passkey the code is 0000 (four zeros).

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    • How do I pair my Jabra PRO 9x5 series to my mobile device using Bluetooth?

      You can pair your mobile device to the headset in two different ways.

      | Pairing with the Jabra PRO base.

      1. Connect the Jabra PRO base to a power supply.
      2. Wear the headset.
      3. Tap the Mobile device button on the base.
      4. Pairing mode will be announced in the headset and the mobile device icon will light up.
      5. Follow the voice-guided pairing instructions in the headset to pair to your mobile device.


      If asked for a pin code or passkey, enter 0000 (four zeros).

      | Pairing without the base.

      1. Ensure the headset is turned off (press 1 sec the Multi-function button).




      2. Wear the headset.
      3. Press and hold (5 seconds) the Multi-function button to turn the headset on and enter pairing mode.
      4. Follow the voice-guided pairing instructions in the headset to pair to your mobile device.

      If asked for a pin code or passkey, enter 0000 (four zeros).

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    • When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.

      ​The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).

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  • Technologies

    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • Is it possible to automate calling and answering on my desk phone without using a handset lifter?

      ​Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area. 

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 7/14/2014 1.4 5,4 MB Download

Release note for PRO 925/935
• Production issues corrected
• Error correction and stability improvements

Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 900,6 KB Download
User Manual PDF 7,6 MB Download
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