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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Electronic hook switch

      1. Connect the Jabra Link adapter as shown in adapter documentation supplied with the Jabra Link. On some phones the telephone cable will also need to be connected.
      2. Call your connected desk phone using another phone to enable the Jabra Link adapter. Wait 10 seconds before answering the phone.
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    • Jabra GN1000 Hookswitch

      The GN1000 remote handset lifter manually lifts the desk phone handset to make or answer a call. For mounting instructions, refer to documentation supplied with the GN1000.
      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the grey marked port on the base.
      3. Plug the supplied telephone cable into the blue marked port on the base.
      4. Connect the telephone cable into the handset port on the desk phone.
      5. Connect the GN1000 cable into the red marked port on the base.
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    • Headset port

      This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset.
      1. Plug the supplied telephone cable into the blue marked port on the base.
      2. Connect the telephone cable to the headset port on the desk phone.
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  • Wear

    • Over the head

      In this section we show you how to wear/adjust your headset.
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  • Use

    • Volume control

      In this section we show you how to use the volume.
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    • End or reject call

      Double tap the multi-function button

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No video tutorials available for this product
Troubleshooting
Troubleshooting
  • I have no sound at all in my headset

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I do not have clear audio. What could be wrong?

    ​The clear dial tone switch and microphone volume settings must match your desk phone. Follow the steps in the Quick Start Guide for setting up the product correctly.

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  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • Rechargeable battery best practice

    This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

    • Avoid placement in direct sunlight
    • Avoid placement in extreme cold
    • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
    • In daily use, it is best to return the headset to the charging base when not in use
    • HD Voice/Wideband consumes slightly more battery than Narrowband
    • Always return headset to charging base overnight

    If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

    Last updated: 01-07-14

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  • How do I put calls on hold using my Jabra PRO headset?

    Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

     

    1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

    2. To resume the call, tap the Multi-function button.

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  • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

    ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

    Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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FAQ - all questions

  • Audio

    • I do not have clear audio. What could be wrong?

      ​The clear dial tone switch and microphone volume settings must match your desk phone. Follow the steps in the Quick Start Guide for setting up the product correctly.

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    • How do I transfer my call from Microsoft Lync 2013 to my mobile phone?

      When on a call, follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headset is connected through Bluetooth to your mobile phone


      1. Mouse over the phone button


      2. Click on Transfer Call


      A. Click on Mobile under “My Numbers” to transfer the call to the Mobile number attached to your Lync account


      B. Or, if your mobile number is not entered in Lync, click on Another Person or Number under “Other Options”


      Type the number click on OK


      4. Accept the incoming call on your mobile phone.

      Last updated: 20-10-14

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    • How do I transfer my call from Microsoft Lync for Mac 2011 to my mobile phone?

      When on a call follow this simple guide.

      Note! Your Lync client needs to support outgoing calls for this feature to work.
      Make sure the headsetconnected through Bluetooth to your mobile phone

      1. Click on the Transfer Call button






      2. Click on Other Person or Number…



      3. In the search box enter the phone number you want to transfer the call to
      4. Click OK



      5. Accept the incoming call on your mobile phone.

      Last updated: 29-08-14

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  • Features

    • How do I put calls on hold using my Jabra PRO headset?

      Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

       

      1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

      2. To resume the call, tap the Multi-function button.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

      Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I connect my Jabra PRO 9x5 series to a mobile device using NFC?

      1. Enable NFC and Bluetooth on your mobile device.

      2. Ensure the headset is turned on.

      3. Tap the NFC zone on the mobile device against the NFC zone on the Jabra headset.

      Note: If asked for a pin code or passkey the code is 0000 (four zeros).

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    • How do I pair my Jabra PRO 9x5 series to my mobile device using Bluetooth?

      You can pair your mobile device to the headset in two different ways.

      | Pairing with the Jabra PRO base.

      1. Connect the Jabra PRO base to a power supply.
      2. Wear the headset.
      3. Tap the Mobile device button on the base.
      4. Pairing mode will be announced in the headset and the mobile device icon will light up.
      5. Follow the voice-guided pairing instructions in the headset to pair to your mobile device.


      If asked for a pin code or passkey, enter 0000 (four zeros).

      | Pairing without the base.

      1. Ensure the headset is turned off (press 1 sec the Multi-function button).




      2. Wear the headset.
      3. Press and hold (5 seconds) the Multi-function button to turn the headset on and enter pairing mode.
      4. Follow the voice-guided pairing instructions in the headset to pair to your mobile device.

      If asked for a pin code or passkey, enter 0000 (four zeros).

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    • How do I connect my headset with a Polycom IP 320, IP 321, IP 330, IP 331, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670 or VVX 1500 so I can pick up and hang up calls electronically?

      Requirements
      Jabra Pro 9460/9465/9470/Jabra Go 6470/Jabra Motion Office with latest firmware.
      Jabra Link 14201-17.
      Jabra 8800-00-75 for Polycom IP 320, IP 321, IP 330 or IP 331 only.

      In combination with one of the following phones
      SoundPoint IP phones running SIP software v 3.0 or later and BootROM 4.1.0 or later.
      Polycom IP 321, IP 331 running SIP software v3.1.2 rev. C or later.
      Polycom IP335 running SIP software v3.1.2 rev. B or later.
      VVX 1500 running SIP software v3.1.2 rev. B or later and BootROM 4.1.2 or later.

      Please follow these steps:

      1. Plug one end of the EHS adapter or cable into the serial port on the back of your phone.
      2. Plug the other end into the Jabra device base socket marked AUX.
      3. Connect the headset’s RJ-9 connector to the Jabra device base marked with a Phone icon and the other end on the back of the phone marked with a Headset icon (use cord 8800-00-75 for SoundPoint IP phone models 320, 321, 330 or 331).



      To configure your headset when connecting to a desk phone for the first time

      1. Follow the setup guide, in your Jabra base, until you reach the Desk Phone setup.

      2. Tap Guided.



      3. Tap Yes.



      4. Tap DHSG.



      5. Follow the onscreen guide to complete the installation.

      As part of the installation, you can dial into your local Jabra Setup Server which will configure the audio path.  Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support Team.

      To configure the Jabra device when reconfiguring a desk phone or setting up a desk phone a second time

      Please follow these steps:

      1. Tap the tool icon in the top right corner.



      2. Tap Phone settings.



      3. Tap Desk phone.



      4. Tap Setup desk phone.



      5. Tap Confirm.




      6. Tap Guided.



      7. Tap Yes



      8. Tap DHSG.



      9. Follow the onscreen guide to complete the installation.

      As part of the installation, you can dial into your local Jabra Setup Server which will configure the audio path.  Please follow the instructions shown on the display.  If your Jabra Setup Server is unavailable, please contact your local Jabra Support Team.











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    • How do I connect my Jabra Pro 9x5 BT to my Jabra Link 360?

      There are two ways to pair the headset to the Link 360

      To connect without using Jabra PC Suite

      Please follow these steps:

      1. Remove the Jabra Link 360 from the PC.
      2. Turn the headset off by pressing the Multi-function button for 3 seconds.



      3. Put the headset on your head.
      4. Press and hold the Multi-function button for at least 5 seconds to enter pairing mode.
      5. Plug the Jabra Link 360 into the PC to automatically connect the headset. Connection may take up to 1 minute.

      To connect using Jabra PC Suite

      Please follow these steps:

      1. The Jabra Link 360 should be plugged into the PC.
      2. Turn off the headset by pressing the Multi-function button for 3 seconds.
      3. Put the headset on your head.
       
      4. Press and hold the Multi-function button for at least 5 seconds to enter pairing mode
      5. Open Jabra Control Center.
      6. Select Advanced View under the View menu.



      7. Select the Pairing tab.



      8. Click on Enter pairing mode. Connection may take up to 1 minute.

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    • When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.

      ​The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • Is it possible to automate calling and answering on my desk phone without using a handset lifter?

      ​Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area. 

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 11/18/2014 1.4 5,4 MB Download
Service release 2
Release Date: 18/11/2014
Software Release No.: 1.4.6

Release note for PRO 925/935:
  • MSH corrected, now full MSH functionality on Pro 925 
  • Improved echo performance during double talk
  • Default microphone level changed from 9 to 6 on Pro 925
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 900,6 KB Download
User Manual PDF 7,6 MB Download
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