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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Electronic hook switch

      1. Connect the Jabra Link adapter as shown in adapter documentation supplied with the Jabra Link. On some phones the telephone cable will also need to be connected.
      2. Call your connected desk phone using another phone to enable the Jabra Link adapter. Wait 10 seconds before answering the phone.
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    • Jabra GN1000 Hookswitch

      The Jabra GN1000 remote handset lifter manually lifts the handset of the desk phone to make or answer a call. For instructions on how to mount the device, refer to the product documentation supplied with the Jabra GN1000.

      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the port marked with a handset on the base.
      3. Plug the supplied telephone cable into the port marked with a blue telephone on the base.
      4. Connect the telephone cable to the handset port on the desk phone.
      5. Connect the Jabra GN1000 cable to the port marked with a red AUX port on the base.
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    • Headset port

      This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset.
      1. Plug the supplied telephone cable into the blue marked port on the base.
      2. Connect the telephone cable to the headset port on the desk phone.
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  • Wear

    • Over the head

      In this section we show you how to wear/adjust your headset.
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  • Use

    • Answer call

      In this section we show you how to answer a call.
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    • Volume control

      In this section we show you how to use the volume.
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    • End or reject call

      Double tap the multi-function button

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No video tutorials available for this product
Troubleshooting
Troubleshooting
  • I have no sound at all in my headset

    1. ​Make sure you have power on the headset base

    2. ​Make sure your headset is turned on

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why is the audio not clear when I use my desk phone?

    ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

    Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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  • How do I get rid of the echo in my headset?

    The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

    Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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  • How do I pair my Jabra Pro 9x5 series headset with my mobile phone using NFC?

    To pair using NFC, follow these steps:

    1. Turn on NFC and Bluetooth on your mobile phone.
    2. Turn on your Jabra Pro 9x5 series headset.
    3. Tap the NFC zone on your Jabra Pro 9x5 against the NFC zone on your mobile phone.



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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Can I use my headset while it is charging?

    For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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FAQ - all questions

  • Pairing with Bluetooth

    • How do I pair my Jabra Pro 9x5 series headset with my mobile phone using NFC?

      To pair using NFC, follow these steps:

      1. Turn on NFC and Bluetooth on your mobile phone.
      2. Turn on your Jabra Pro 9x5 series headset.
      3. Tap the NFC zone on your Jabra Pro 9x5 against the NFC zone on your mobile phone.



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    • How do I pair my Jabra Pro 9x5 BT with my Jabra Link 360?

      Prerequisites

      There are two ways to pair your Jabra Pro 9x5 BT with your Jabra Link 360.

      To pair manually, follow these steps:

      1. Remove your Jabra Link 360 from your PC.
      2. Turn off your Jabra Pro 9x5 BT by pressing the Multi-function button for 3 seconds.

      3. 2

      4. Wear your Jabra Pro 9x5 BT.
      5. Press and hold the Multi-function button for approximately 5 seconds to enter pairing mode.
      6. Plug your Jabra Link 360 into your PC to pair. Pairing may take up to 1 minute.

      To pair using Jabra Direct, follow these steps:

      1. Plug your Jabra Link 360 into your PC.
      2. Turn off your Jabra Pro 9x5 BT by pressing the Multi-function button for 3 seconds.
      3. Wear your Jabra Pro 9x5 BT, and press and hold the Multi-function button for approximately 5 seconds to enter pairing mode.
      4. Open Jabra Direct.
      5. Click the Menu icon.



      6. Click Bluetooth connections.
      7. In Search for a new Bluetooth device, click Start. Pairing may take up to 1 minute.



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    • How do I pair my Jabra Pro 9x5 series headset with my mobile phone?

      You can pair your Jabra Pro 9x5 series headset with your mobile phone in two ways.

      To pair using the headset base, follow these steps:

      1. Connect your Jabra Pro base to a power supply.
      2. Wear your Jabra Pro.
      3. Tap the Mobile device icon on the headset base.
      4. Pairing mode is announced in your Jabra Pro, and the icon lights up.
      5. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (four zeros) if you are asked for a pin code.




      To pair using the headset, follow these steps:

      1. Turn off your Jabra Pro by pressing the Multi-function button (1 second).



      2. Wear your Jabra Pro and turn it on by pressing and holding (5 seconds) the Multi-function button.
      3. Follow the voice-guided instructions to pair with your mobile phone. Enter "0000" (four zeros) if you are asked for a pin code.

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  • Setup for Desk Phones

    • How do I connect my headset with a Polycom IP 320, IP 321, IP 330, IP 331, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650, IP 670 or VVX 1500 so I can pick up and hang up calls electronically?

      Requirements
      Jabra Pro 920 or Jabra Pro 925 with latest firmware.
      Jabra Link 14201-17.
      Jabra 8800-00-75 for Polycom IP 320, IP 321, IP 330 or IP 331 only.

      In combination with one of the following phones

      SoundPoint IP phones running SIP software v 3.0 or later and BootROM 4.1.0 or later.
      Polycom IP 321, IP 331 running SIP software v3.1.2 rev. C or later.
      Polycom IP335 running SIP software v3.1.2 rev. B or later.
      VVX 1500 running SIP software v3.1.2 rev. B or later and BootROM 4.1.2 or later.


      Please follow these steps:

      1. Plug one end of the EHS adapter or cable into the serial port on the back of your phone.
      2. Plug the other end into the Jabra device base socket marked, AUX.
      3. Connect the headset’s RJ-9 connector to the Jabra device base marked with a Phone icon and the other end on the back of the phone marked with a Headset icon (use cord 8800-00-75 for SoundPoint IP phone models 320, 321, 330 or 331).




      Automatic configuration

      1. Set the phone set-up switch to position A





      2. Have someone call this phone and wait at least 10 seconds before answering the call. The appropriate EHS mode will be set automatically.

      3. Place a test call to a colleague and set the volume adjustment appropriately for your microphone audio level.

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    • How do I set up my Jabra Link 14201-43 with my Cisco desk phone?

      Use the following steps. Refer to the user manual for your Jabra headset to determine the location of the dial tone switch and how to set it in IQ mode.

      1. Connect the cables as illustrated in the following diagram. The audio cable is often supplied with the desk phone or the Jabra headset.

      2. Link43

      3. Set the dial tone switch to position "B" on the headset base.

      4. Link43

      5. Set the headset in "IQ" mode by following the instructions in the user manual for your specific headset model.

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  • Installation

    • Auto EHS mode does not detect the connected EHS cable.

      ​In order for auto EHS mode to be fully functional the EHS cable must be plugged in before the base is powered on. Exceptions include Siemens Optipoint, which must be selected in the voice prompted settings menu (remote call control).

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    • How do I connect a new primary headset to a base that is used with multiple headsets?

      Select one of the following methods:

      • If your previous primary headset is turned off, dock the new primary headset and wait until the Battery icon turns green (this can take up to 1 minute).
      • If your previous primary headset is turned on, dock the new primary headset, and then press and hold the Answer/end button for approximately 1 second until the Battery icon turns green (this can take up to 1 minute).

      Note: The base needs to be turned on when you dock the new primary headset.

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  • Audio

    • Why is the audio not clear when I use my desk phone?

      ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

      Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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    • How do I get rid of the echo in my headset?

      The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

      Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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    • Why does the Remote Call Control feature not work although there is audio?

      1. Make sure the firmware for the headset meets the following version requirements.

      • Jabra Pro 9400 Series: version 3.11.2 or later
      • Jabra Motion Office series: version 1.17 or later
      • Jabra Pro 925 series: version 1.4.0 or later
      • Jabra Pro 920: version 2.5.4 or later

      2. Make sure the firmware for the Cisco desk phone meets the following requirements.

      • SCCP (Signalling Connection Control Part) 9-4-1 or later
      • SIP (Session Initiation Protocol) 9-4-1 or later

      3. Make sure the EHS feature is activated on the Cisco phone on the Preferences menu as shown in the following screenshot.

       Link14201_41_2

      Note: The EHS setup is done on the phone itself, and nothing is done on the Cisco CallManager (CUCM).

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    • Why is the sound quality of my Jabra headset poor when I use it with my desk phone?

      The settings for the dial tone switch and the microphone volume on your Jabra headset may be set incorrectly. Try the following adjustments:

      1. Make sure the microphone is positioned close enough to your mouth to maximize speech quality and the noise-cancelling capabilities. If you are using a flex boom arm, position it approximately 1 inch from your mouth.
      2. Adjust the dial tone by slowly switching from A to G. Select the setting that that gives you the clearest conversation. See the following examples of switch settings. These will work in most cases, but there may be exceptions.

        • Switch A: Avaya and most modern IP and digital phones
        • Switch B: Cisco and Avaya Callmaster 5 and 6
        • Switch C: Kirk Delta
        • Switch D: Tenovis phones
        • Switch E: Innovaphone
        • Switch F: Different phone brands
        • Switch G: Toshiba (most models) and most Dealerboards (IPC and BT for example)

      Refer to the user manual for specific instructions on how to adjust this setting.

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    • Why does the person on the other end of a call have trouble hearing me when I use my Jabra headset?

      You may need to adjust the positioning of the boom arm. This is especially important when you use a headset that has a noise-cancelling microphone, which must be positioned close to the mouth.

      Alternatively, adjust the volume of the microphone on the base. Refer to the Quick Start Guide or User Manual for more information.

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  • Features

    • Can I adjust the settings on my Jabra Pro 900 without using Jabra Direct?

      Prerequisites

      ​Yes, you can adjust some of the main settings such as range, audio protection, and auto sleep mode. To use the voice guided setup menu, follow these steps:

      1. When not on a call, simultaneously press and hold both of the Volume buttons on the headset until you hear a beep.
      2. Use the Volume up and Volume down buttons to toggle the current setting. Select your preferred setting, and then use the Answer/end call button to accept it.
      3. Go to the next setting, and repeat step 2.
      4. To exit the setup menu, simultaneously press and hold both of the Volume buttons on the headset until you hear a beep.

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    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



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    • How do I change the audio protection level on my Jabra headset using Jabra Direct?

      Prerequisites

      You can change the audio protection level in Jabra Direct using the following steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Audio protection (IntelliTone) and select the level to use.



      4. Click Apply.

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    • How do I reset my Jabra headset to the default settings?

      Prerequisites

      When you reset your headset to the default settings, the previous settings will be deleted.

      To reset using Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Click Options.

      4.  

      5. Click Restore default settings.

      6.  

      7. Click Apply.

      Note: To reset the Jabra Evolve 65, it must be connected to a PC using a USB cable.

      To reset using the touchscreen, follow these steps:

      1. Tap the Settings icon.



      2. Tap Phone settings.



      3. Tap Reset configuration.



      4. Tap Confirm.



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    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • How is Digital Signal Processing (DSP) used in Jabra products?

      DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

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    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the wearer against sudden, loud sound spikes. Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. Therefore, all Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

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    • Is the Jabra Biz 2400 Series safe to use?

      ​Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. 

      The Jabra Biz 2400 Series, like all Jabra headsets, cuts off sounds at 118 dB SPL RMS (Root Mean Square). The Jabra Biz 2400 Series features technology that protects users against the effects of sudden spikes of loud sound, such as the high pitched tone from a fax machine.

      Furthermore, the Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU.

      Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.
      • In daily use, it is best to return the headset to the charging base when it is not in use.
      • Always return the headset to the charging base overnight.
      • Note that HD Voice/Wideband consumes slightly more battery than Narrowband.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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  • Other

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • Can I automate calling and answering on my desk phone without the need for a handset lifter?

      ​Yes, but only if your desk phone has a feature for an electronic hook switch.

      Ask your supplier about the compatibility of the phone or check the Jabra Compatibility Guide.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware English 11/18/2014 1.4 5,4 MB Download
Service release 2
Release Date: 18/11/2014
Software Release No.: 1.4.6

Release note for PRO 925/935:
  • MSH corrected, now full MSH functionality on Pro 925 
  • Improved echo performance during double talk
  • Default microphone level changed from 9 to 6 on Pro 925
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet PDF 1,5 MB Download
Declaration of Conformity English PDF 900,6 KB Download
User Manual PDF 7,6 MB Download