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Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
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  • Use

    • Answer/end call

      Note: Click here to see if your softphone supports this feature.
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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    • End or reject call

      Double tap the multi-function button

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  • Wear

    • Over the head

      Adjust the microphone by rotating it around the headset and flexing the boom arm until it is positioned less than 2 cm (3/4") from your mouth.
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Video tutorials
Video tutorials

How to setup the Jabra PRO™ 930

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to setup the PRO™ 930 headset.

Video in English

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How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

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Troubleshooting
Troubleshooting
  • I cannot answer/end soft phone calls via the headset

  • I have distorted speaker sound

  • I have no sound at all in my headset

  • I have trouble hearing people

  • People cannot hear me at all

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • How do I disable the ring tone signal in my headset?

    Prerequisite:

    The ring tone can only be disabled on the following headsets:

    • Jabra PRO 920 - only possible with Jabra service cable (Jabra product no. 14201-29)
    • Jabra PRO 930
    • Jabra PRO 9450 / 9460 / 9465 / 9470
    • Jabra GO 6470

    To disable the ringtone signal in the headset,  you will need to have the latest Jabra PC Suite installed on the PC.

    Download the latest release of Jabra PC Suite

    After you have installed the latest version of the Jabra PC Suite follow the next steps:

    1. Put your headset in the cradle and make sure that the base is connected to the PC with the USB cord. Then start up the Jabra Control Center (Start > Programs > Jabra > Jabra PC Suite > Jabra Control Center).
    2. Click on the "Headset tab"
    3. To deactivate the ring tone signal, please uncheck the „Enable ringtone in headset“ option.

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  • Can the Jabra PRO 930 be used for listening to music or internet radio?

    Yes. The best music quality is achieved by selecting wideband audio and setting the volume in the media player to half or lower. Please also note that the Audio protection SafeTone is a feature intended for speech usage only and a higher protection level will impact music quality.

    To open an audiolink to the Jabra PRO 930 without launching your softphone client, simply click the headset answer/end button twice. Please note that Jabra PRO 930 must be selected as default audio device for your media player or operating system.

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  • Does Jabra PRO 930 include wideband?

    ​Yes, with the Jabra PRO 930 you can choose between narrowband and wideband. Narrowband offers longer talk time and better density performance; wideband gives you a richer, fuller sound quality.

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  • Rechargeable battery best practice

    This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

    • Avoid placement in direct sunlight
    • Avoid placement in extreme cold
    • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
    • In daily use, it is best to return the headset to the charging base when not in use
    • HD Voice/Wideband consumes slightly more battery than Narrowband
    • Always return headset to charging base overnight

    If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

    Last updated: 01-07-14

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FAQ - all questions

  • Audio

    • How can the beep tone be disabled on my Jabra PRO 930 headset on initial boot up?

      ​Prior and during boot up, the base is in power-save-mode. The headset is seen as being out-of-range until the base is powered up and the headset synchronizes with its base.

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    • Can I change or disable my Jabra PRO 930 or Jabra PRO 935 ringtone?

      Yes. The ringtone can be changed or disabled using Jabra PC Suite (Jabra.com/pcsuite).

      1. Open Jabra Control Center.

      2. Select the Advanced view.

      3. Select the Headset tab.

      4. Select the desired ringtone setting from the Ringtone in headset dropdown menu (see pictures below).

      | Jabra PRO 930



      | Jabra PRO 935


      3. Click Apply and OK.

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    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Compatibility

    • Will the Jabra PRO 93x work with all computers?

      Yes, with the latest firmware installed, the headset will work on both PC’s and Mac computers.

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Can the Jabra PRO 930 be used for listening to music or internet radio?

      Yes. The best music quality is achieved by selecting wideband audio and setting the volume in the media player to half or lower. Please also note that the Audio protection SafeTone is a feature intended for speech usage only and a higher protection level will impact music quality.

      To open an audiolink to the Jabra PRO 930 without launching your softphone client, simply click the headset answer/end button twice. Please note that Jabra PRO 930 must be selected as default audio device for your media player or operating system.

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    • Does Jabra PRO 930 include wideband?

      ​Yes, with the Jabra PRO 930 you can choose between narrowband and wideband. Narrowband offers longer talk time and better density performance; wideband gives you a richer, fuller sound quality.

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    • How do I put calls on hold using my Jabra PRO headset?

      Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

       

      1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

      2. To resume the call, tap the Multi-function button.

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    • How safe are Jabra PRO 93x headsets? Do they provide protection against unexpected loud noises?

      The Jabra Pro 93x features Jabra Safetone technology which protects against sudden loud sound spikes.  It also features Intellitone, which protects the user against dangerously high sound exposure over a full working day.

      In Jabra Pro 93x, you can select Peakstop only, or Peakstop and Intellitone.  Intellitone sets a maximum protection level of 85 dB. This corresponds to the recommended maximum sound level that you can safely be exposed to during the course of a working day.

      Many experts define acoustic shock as being exposed to a sound of over 135 dB, but even lower sounds can damage hearing. That is why Jabra PRO 93x headsets with Jabra Peakstop cut off sounds at 118 dB.

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    • How do I ensure full functionality for my Jabra Pro 93(x)?

      Some softphones require specific drivers to attain full call control. These are available free of charge through Jabra PC Suite.

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    • Can my Jabra Pro 93(x) be used to stream audio from my PC?

      Your Jabra Pro 93(x) can be used to stream audio from your PC (e.g. for listening to music or
      internet radio) by following this guide associated with your model:

      Jabra Pro 930
      The Jabra Pro 930 must be selected as the default audio device for your media player or
      operating system. To open an audio link without launching your softphone client,
      simply click the headset’s Answer/end button twice.

      Jabra Pro 935
      The Jabra Pro 935 must be selected as the default audio device for your operating
      system. The audio link will automatically open when the headset is undocked. If being
      worn, the link will also open when e.g. internet radio is started.

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    • How do I enable/disable the feature which shows me my call status in Microsoft Lync?

      To show your call status in Microsoft Lync, you need to activate the Presence feature in Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center
      2. Select the View menu


       
      3. Select Device Service Window.


       
      4. Select the Preferences tab.


       
      5. Select the checkbox next to Allow update of presence status when a call is initiated.

       

      6. Click Apply and OK.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I disable the ring tone signal in my headset?

      Prerequisite:

      The ring tone can only be disabled on the following headsets:

      • Jabra PRO 920 - only possible with Jabra service cable (Jabra product no. 14201-29)
      • Jabra PRO 930
      • Jabra PRO 9450 / 9460 / 9465 / 9470
      • Jabra GO 6470

      To disable the ringtone signal in the headset,  you will need to have the latest Jabra PC Suite installed on the PC.

      Download the latest release of Jabra PC Suite

      After you have installed the latest version of the Jabra PC Suite follow the next steps:

      1. Put your headset in the cradle and make sure that the base is connected to the PC with the USB cord. Then start up the Jabra Control Center (Start > Programs > Jabra > Jabra PC Suite > Jabra Control Center).
      2. Click on the "Headset tab"
      3. To deactivate the ring tone signal, please uncheck the „Enable ringtone in headset“ option.

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

      Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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    • Do I need to do anything else to get full functionality on the Jabra PRO 930?

      ​For some softphones, specific drivers may be needed to enable full call control. These are available free of charge through Jabra PC Suite.

      Download the latest release of Jabra PC Suite

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • What does it mean when the Jabra PRO 930 battery indicator flashes with a blue light and stops flashing after the first call?

      ​The battery indicator will flash with a blue light whenever the unit enters sleep mode. This can happen because of 8 hours of inactivity, if the USB host device powers off or if the USB cord is un-plugged from the USB host device. In the User Manual you find further information about sleep mode and how to enable or disable it.

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    • Why does the boom arm need to be so long on the Jabra PRO 900 headsets?

      The length of the boom arm is optimized for noise-cancelling. To get the full benefit of this technology, it is important that the noise-cancelling microphone is positioned as close to the mouth as possible – ideally, 2cm/less than 1 inch from the mouth.

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    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 10/8/2014 2.5 1,2 MB Download
Power down timeout for headset:
– The Headset will turn off automatically if it loses connection with base for more than 10 minutes.
PRO 925 and PRO 935 headset compatibility:
– All of the LED on the base will flash rapidly if the PRO925/PRO935 headset is docked in the PRO920/PRO930 base
IQ compatibility:
– The headset now works with Link 41 (Cisco Desk phone) and Link 40 (Panasonic Desk phone)
Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 74,5 KB Download
Quick Start Guide PDF 12,3 MB Download
User Manual PDF 3,5 MB Download
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