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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

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How to setup the Jabra PRO™ 930

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to setup the PRO™ 930 headset.

Video in English

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Troubleshooting
Troubleshooting
  • I have distorted speaker sound

    1. This could be because the speaker volume setting is too high

      Adjust the volume accordingly down on your desk phone, mobile phone, soft phone and/or on the headset, until your find a lower, but better setting.
  • I have no sound at all in my headset

    1. ​Make sure you have power on the headset base

    2. ​Make sure your headset is turned on

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • How do I disable the ringtone signal in my headset?

    Requirements

    The ringtone signal can be disabled using Jabra Direct.

    Please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.

     

    3. Scroll down to Ringtone in headset and click on the button to turn it Off.

     

    4. Click Apply.

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  • Can the Jabra PRO 930 be used for listening to music or internet radio?

    Yes. The best music quality is achieved by selecting wideband audio and setting the volume in the media player to half or lower. Please also note that the Audio protection SafeTone is a feature intended for speech usage only and a higher protection level will impact music quality.

    To open an audiolink to the Jabra PRO 930 without launching your softphone client, simply click the headset answer/end button twice. Please note that Jabra PRO 930 must be selected as default audio device for your media player or operating system.

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  • Does Jabra PRO 930 include wideband?

    ​Yes, with the Jabra PRO 930 you can choose between narrowband and wideband. Narrowband offers longer talk time and better density performance; wideband gives you a richer, fuller sound quality.

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  • Why can I not Answer/end calls on my softphone e.g. Skype directly on my Jabra Device?

    Requirements

    To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.

    Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
    In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.

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FAQ - all questions

  • Audio

    • How can the beep tone be disabled on my Jabra PRO 930 headset on initial boot up?

      ​Prior and during boot up, the base is in power-save-mode. The headset is seen as being out-of-range until the base is powered up and the headset synchronizes with its base.

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    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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    • Can I disable the ringtone in my Jabra headset?

      Requirements

      Yes, the ringtone in the headset can be disabled in Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. In Ringtone in headset, choose Off.



      4. Click Apply.

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  • Compatibility

    • Will the Jabra PRO 93x work with all computers?

      Yes, with the latest firmware installed, the headset will work on both PC’s and Mac computers.

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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    • Does my Jabra PRO 930 work together with Cisco USB phones like the 8961, 9951 and 9971 series and support remote call control?

      ​Yes, the Jabra PRO 930 is Cisco certified with the above mentioned phone systems and will provide full remote call control functionality.

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  • Features

    • Can the Jabra PRO 930 be used for listening to music or internet radio?

      Yes. The best music quality is achieved by selecting wideband audio and setting the volume in the media player to half or lower. Please also note that the Audio protection SafeTone is a feature intended for speech usage only and a higher protection level will impact music quality.

      To open an audiolink to the Jabra PRO 930 without launching your softphone client, simply click the headset answer/end button twice. Please note that Jabra PRO 930 must be selected as default audio device for your media player or operating system.

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    • Does Jabra PRO 930 include wideband?

      ​Yes, with the Jabra PRO 930 you can choose between narrowband and wideband. Narrowband offers longer talk time and better density performance; wideband gives you a richer, fuller sound quality.

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    • Why can I not Answer/end calls on my softphone e.g. Skype directly on my Jabra Device?

      Requirements

      To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.

      Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
      In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.

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    • Can my Jabra Pro 93(x) be used to stream audio from my PC?

      Your Jabra Pro 93(x) can be used to stream audio from your PC (e.g. for listening to music or
      internet radio) by following this guide associated with your model:

      Jabra Pro 930
      The Jabra Pro 930 must be selected as the default audio device for your media player or
      operating system. To open an audio link without launching your softphone client,
      simply click the headset’s Answer/end button twice.

      Jabra Pro 935
      The Jabra Pro 935 must be selected as the default audio device for your operating
      system. The audio link will automatically open when the headset is undocked. If being
      worn, the link will also open when e.g. internet radio is started.

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    • How do I ensure full functionality for my Jabra Pro 93(x)?

      Some softphones require specific drivers to attain full call control. These are available free of charge through Jabra PC Suite.

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    • Can I change the base ringtone volume on my Jabra PRO 930?

      Requirements

      • Firmware 2.4.0 or newer

      Yes, on the Jabra PRO 930 you can change the base ringtone volume to the following levels: Off, Low, Medium, High.

      Please follow these steps:

      1. Dock your headset in the base and make sure that the base is connected to the PC with the USB cord.
      2. Open Jabra Direct.
      3. Click on Settings.



      4. Scroll down and expand the Base menu.
      5. In Base ringtone volume, choose the desired level.



      6. Click Apply.

      You may also change the base ringtone volume by using voice prompts:

      1. Enter the voice guided setup menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep and the voice prompt "Setup".



      2. Use the Answer/end call to cycle trough settings until you reach "Base Ringtone volume".



      3. Use the volume up and down buttons to cycle through the values until you reach the level you want (for example "medium"), then press the Answer/end button to select and save the desired volume.



      4. To end the setup, you must press and hold both headset Volume buttons at the same time until you hear a beep and the voice prompt "Goodbye" and then release the buttons.

      The base ringtone volume has now been changed, and the headset will restart and be ready for use again.

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    • How safe are Jabra PRO 93x headsets? Do they provide protection against unexpected loud noises?

      The Jabra Pro 93x features Jabra Safetone technology which protects against sudden loud sound spikes.  It also features Intellitone, which protects the user against dangerously high sound exposure over a full working day.

      In Jabra Pro 93x, you can select Peakstop only, or Peakstop and Intellitone.  Intellitone sets a maximum protection level of 85 dB. This corresponds to the recommended maximum sound level that you can safely be exposed to during the course of a working day.

      Many experts define acoustic shock as being exposed to a sound of over 135 dB, but even lower sounds can damage hearing. That is why Jabra PRO 93x headsets with Jabra Peakstop cut off sounds at 118 dB.

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    • How do I put calls on hold using my Jabra PRO headset?

      Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

       

      1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

      2. To resume the call, tap the Multi-function button.

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    • How do I change the audio protection level on my Jabra headset using Jabra Direct?

      Requirements

      The audio protection level can be changed in Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down to Audio protection and choose the desired level.



      4. Click Apply.

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    • How do I enable/disable Jabra Direct to update the presence in my Softphone?

      Requirements

      You can enable or disable this feature in General settings.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on General settings.
      4. In Update presence in softphones, choose On or Off.



      Note: Your softphone needs to support the integration from Jabra Direct for the presence feature to work.

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    • Can I adjust the settings on my Jabra PRO 900 without using Jabra Direct?

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode.

      To enter the voice guided setup menu, please follow these steps:

      1. While not on a call press and hold both headset volume buttons at the same time until you hear a beep.

       

      2. Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I disable the ringtone signal in my headset?

      Requirements

      The ringtone signal can be disabled using Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down to Ringtone in headset and click on the button to turn it Off.

       

      4. Click Apply.

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.

      Cisco needs to be selected as the default Softphone in the Jabra software.
      Choose either Cisco or Standard softphone.

      It is recommended to install Jabra software after the Cisco Jabber client is installed.

      1. Install Jabra software.
      2. Open Cisco Jabber.
      3. Click on File and choose Options.


      4. Click on Audio.

      5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.

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    • How do I set the default softphone for my Jabra device in Jabra Direct?

      Requirements

      Jabra Direct will by default try and set the default softphone automatically.
      To change the default softphone manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.

       

      4. In the Preferred softphone dropdown menu, choose your new default softphone and click Apply.

       

      Note: Make sure your softphone is installed for Jabra Direct to be able to find it. If using a Jabra PRO9470, PRO9465, PRO9460, GO6470, Motion Office and Dial 550. If the default softphone is chosen on the device this will be overruled by Jabra Direct. See a full list of compatible softphone on www.jabra.com/direct.  

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    • How to connect and use my Jabra PRO 930 MS with Microsoft Lync for Windows

      | Connect and configuration

      1.    Connect the AC power cord to the headset base and to a working power outlet.
      2.    Dock the headset to the base for charging.
      3.    Connect the provided USB cable to the headset base and directly into the laptop or desktop computer.
      4.    Wait for Windows to install the driver for the headset.
      5.    Start up Lync.
      6.    In the Lync main window, click Tools and choose Audio Device Settings.
      7.    Select the Tools option.
      8.    Select Audio Device Settings.



      9.    Under Audio device, select the Jabra PRO 930 from the drop down menu.



      10.    To test audio, click on the green play icons and/or Check Call Quality to place a test call.
      11.    When you have finished, click OK.

      Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:

      1.    Go to Windows Control Panel.
      2.    Select Hardware and Sound.
      3.    Click Sounds to display the list of playback devices.
      4.    Select Speakers from the list and set as the default.
      5.    Now your speakers will provide audio for program-related sounds.

      | Usage

      Receiving a call

      You will see a call notification pop-up on your computer screen when you have an incoming call.

      Option 1: Press the Answer button on the headset to answer the call.



      Option 2: Click Accept on the call notification pop-up on your screen.

      call notification

      Option 3: If you are unavailable, you can click Redirect or choose to reply with an instant message.

      Adjust audio:

      To increase the listening volume, press the Volume + button.

      To decrease the listening volume, press the Volume – button.
       


      To mute or unmute the microphone, press the Microphone button.


       

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    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • HOW DO I SETUP MY JABRA MOTION OFFICE WITH SKYPE FOR WINDOWS?

      Requirements

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Skype must be closed before installing Jabra PC Suite.
      2. Start up Skype.
      3. Select Tools and choose Options.


      4. Under General, select the Audio settings option.
      5. For each of the three settings (Microphone, Speakers and Ringing) select the Jabra Motion Office from the dropdown menu.



      6. When done, click Save.

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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  • Other

    • What does it mean when the Jabra PRO 930 battery indicator flashes with a blue light and stops flashing after the first call?

      ​The battery indicator will flash with a blue light whenever the unit enters sleep mode. This can happen because of 8 hours of inactivity, if the USB host device powers off or if the USB cord is un-plugged from the USB host device. In the User Manual you find further information about sleep mode and how to enable or disable it.

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    • Why does the boom arm need to be so long on the Jabra PRO 900 headsets?

      The length of the boom arm is optimized for noise-cancelling. To get the full benefit of this technology, it is important that the noise-cancelling microphone is positioned as close to the mouth as possible – ideally, 2cm/less than 1 inch from the mouth.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 10/8/2014 2.5 1,2 MB Download
Power down timeout for headset:
– The Headset will turn off automatically if it loses connection with base for more than 10 minutes.
PRO 925 and PRO 935 headset compatibility:
– All of the LED on the base will flash rapidly if the PRO925/PRO935 headset is docked in the PRO920/PRO930 base
IQ compatibility:
– The headset now works with Link 41 (Cisco Desk phone) and Link 40 (Panasonic Desk phone)
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet PDF 1,6 MB Download
Declaration of Conformity English PDF 74,5 KB Download
Quick Start Guide PDF 12,3 MB Download
User Manual PDF 3,5 MB Download