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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
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  • Use

    • Answer/end call

      Note: Click here to see if your softphone supports this feature.
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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    • End or reject call

      Double tap the multi-function button

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  • Wear

    • Over the head

      Adjust the microphone by rotating it around the headset and flexing the boom arm until it is positioned less than 2 cm (3/4") from your mouth.
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No video tutorials available for this product
Troubleshooting
Troubleshooting
  • I have no sound at all in my headset

    1. ​Make sure you have power on the headset base

    2. ​Make sure your headset is turned on

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • How many headsets can I use in my location to avoid density issues?

    If you intend to use more than 16 DECT Narrowband headsets in your close environment, please contact your local sales team to receive the best possible guidance to avoid density issues.

    Click here to contact us.

     

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  • How do I solve audio problems with my headset on Windows 7?

    Occasionally you may experience audio and USB problems on a computer with Windows 7.

    As our first recommendation, please ensure you have installed Service pack 1. If not, please
    click here to download and install Service Pack 1.

    In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Can I disable the ringtone in my Jabra headset?

    Requirements

    Yes, the ringtone in the headset can be disabled in Jabra Direct.

    Please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.



    3. In Ringtone in headset, choose Off.



    4. Click Apply.

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  • Why is it important to update headset firmware?

    Requirements

    Firmware updates usually improve performance and sometimes add new functionality to your device.
    For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

    To check for new firmware, please follow these steps:

    1. Open Jabra Direct.
    2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



    3. To update or to manually check for new firmware click on the Firmware Updater icon.



    4. The Jabra Direct Firmware Updater will open in a new window.
    5. Select your device and click on the Next button.



    Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

    6. Click on the Download button, and when the download is done click on the Next button.



    7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

    Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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FAQ - all questions

  • Audio

    • How do I solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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    • Can I disable the ringtone in my Jabra headset?

      Requirements

      Yes, the ringtone in the headset can be disabled in Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. In Ringtone in headset, choose Off.



      4. Click Apply.

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  • Features

    • How many headsets can I use in my location to avoid density issues?

      If you intend to use more than 16 DECT Narrowband headsets in your close environment, please contact your local sales team to receive the best possible guidance to avoid density issues.

      Click here to contact us.

       

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    • Can my Jabra Pro 93(x) be used to stream audio from my PC?

      Your Jabra Pro 93(x) can be used to stream audio from your PC (e.g. for listening to music or
      internet radio) by following this guide associated with your model:

      Jabra Pro 930
      The Jabra Pro 930 must be selected as the default audio device for your media player or
      operating system. To open an audio link without launching your softphone client,
      simply click the headset’s Answer/end button twice.

      Jabra Pro 935
      The Jabra Pro 935 must be selected as the default audio device for your operating
      system. The audio link will automatically open when the headset is undocked. If being
      worn, the link will also open when e.g. internet radio is started.

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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    • How do I enable/disable Jabra Direct to update the presence in my Softphone?

      Requirements

      You can enable or disable this feature in General settings.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on General settings.
      4. In Update presence in softphones, choose On or Off.



      Note: Your softphone needs to support the integration from Jabra Direct for the presence feature to work.

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    • Can I adjust the settings on my Jabra PRO 900 without using Jabra Direct?

      Requirements

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode.

      To enter the voice guided setup menu, please follow these steps:

      1. While not on a call press and hold both headset volume buttons at the same time until you hear a beep.

       

      2. Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • Why is my MS Lync optimized not the default headset in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 11/18/2014 1.4 5,4 MB Download
Service release 2
Release Date: 18/11/2014
Software Release No.: 1.4.6

Release note for PRO 925/935:
  • MSH corrected, now full MSH functionality on Pro 925 
  • Improved echo performance during double talk
  • Default microphone level changed from 9 to 6 on Pro 925
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet English PDF 1,5 MB Download
Declaration of Conformity English PDF 900,6 KB Download
User Manual PDF 5,7 MB Download