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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
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  • Use

    • Answer/end call

      Note: Click here to see if your softphone supports this feature.
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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    • End or reject call

      Double tap the multi-function button

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  • Wear

    • Over the head

      Adjust the microphone by rotating it around the headset and flexing the boom arm until it is positioned less than 2 cm (3/4") from your mouth.
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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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Troubleshooting
Troubleshooting
  • I have no sound at all in my headset

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
    Please note: The base needs to be turned on when you dock the new master headset.

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  • Rechargeable battery best practice

    This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

    • Avoid placement in direct sunlight
    • Avoid placement in extreme cold
    • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
    • In daily use, it is best to return the headset to the charging base when not in use
    • HD Voice/Wideband consumes slightly more battery than Narrowband
    • Always return headset to charging base overnight

    If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

    Last updated: 01-07-14

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  • How do I put calls on hold using my Jabra PRO headset?

    Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

     

    1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

    2. To resume the call, tap the Multi-function button.

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  • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

    ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

    Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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  • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

    Please select one of below options:

    1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
    2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
    Please note: The base needs to be turned on when you dock the new master headset.

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FAQ - all questions

  • Audio

    • Can I change or disable my Jabra PRO 930 or Jabra PRO 935 ringtone?

      Yes. The ringtone can be changed or disabled using Jabra PC Suite (Jabra.com/pcsuite).

      1. Open Jabra Control Center.

      2. Select the Advanced view.

      3. Select the Headset tab.

      4. Select the desired ringtone setting from the Ringtone in headset dropdown menu (see pictures below).

      | Jabra PRO 930



      | Jabra PRO 935


      3. Click Apply and OK.

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    • How to solve audio problems with my headset on Windows 7?

      Occasionally you may experience audio and USB problems on a computer with Windows 7.

      As our first recommendation, please ensure you have installed Service pack 1. If not, please
      click here to download and install Service Pack 1.

      In case your problems persist, please install one or more of the updates listed below starting from the top.

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  • Compatibility

    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • How do I put calls on hold using my Jabra PRO headset?

      Ensure Jabra PC Suite is installed on your PC. Click here to download Jabra PC Suite.

       

      1. When on a call, press and hold the Multi-function button for 2 seconds to put the call on hold.

      2. To resume the call, tap the Multi-function button.

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    • Can my Jabra Pro 93(x) be used to stream audio from my PC?

      Your Jabra Pro 93(x) can be used to stream audio from your PC (e.g. for listening to music or
      internet radio) by following this guide associated with your model:

      Jabra Pro 930
      The Jabra Pro 930 must be selected as the default audio device for your media player or
      operating system. To open an audio link without launching your softphone client,
      simply click the headset’s Answer/end button twice.

      Jabra Pro 935
      The Jabra Pro 935 must be selected as the default audio device for your operating
      system. The audio link will automatically open when the headset is undocked. If being
      worn, the link will also open when e.g. internet radio is started.

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    • How do I enable/disable the feature which shows me my call status in Microsoft Lync?

      To show your call status in Microsoft Lync, you need to activate the Presence feature in Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center
      2. Select the View menu


       
      3. Select Device Service Window.


       
      4. Select the Preferences tab.


       
      5. Select the checkbox next to Allow update of presence status when a call is initiated.

       

      6. Click Apply and OK.

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  • Installation

    • How do I pair a new headset if my Jabra PRO 900 headset needs to be replaced?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute).
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).  
      Please note: The base needs to be turned on when you dock the new master headset.

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    • Can I adjust the settings on my Jabra PRO 900 without using the Jabra PC Suite?

      ​Yes, some key settings can be adjusted, e.g. range, audio protection, and auto sleep mode. While not on a call you can enter the voice guided set-up menu by wearing the headset and pressing/holding both headset volume buttons at the same time until you hear a beep.

      Afterwards, use the volume up and down buttons for toggling the current setting; use the answer/end call button to accept the setting and then go to the next setting in the menu. Exit the set-up mode the same way as you entered the menu, by pressing/holding both volume buttons.

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    • How do I pair a new master headset if several users are using the same base, but with different headsets (shared desk)?

      Please select one of below options:

      1. If your previous master headset is turned off, simply dock the new headset and wait until the battery icon is green (this could take up to 1 minute)
      2. If your previous master headset is on, you should dock the new master headset and press and hold the answer/ end call button for approx 1 second, then wait until the battery icon turns green (this can take up to 1 minute).
      Please note: The base needs to be turned on when you dock the new master headset.

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    • HOW DO I SETUP MY JABRA PRO 935 TO WORK WITH AVAYA ONE-X COMMUNICATOR FOR WINDOWS?

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Avaya One-X Communicator must be closed before installing Jabra PC Suite.
      2. Start up Avaya One-X Communicator.
      3. Select Settings and then General Settings.




      4. Under Devices and Services, select Audio.
      4a. Under Microphone, select Jabra PRO 935 from the dropdown menu.
      4b. Under Speaker, select Jabra PRO 935 from the dropdown menu.



      5. When done, click OK.

       

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    • HOW DO I SETUP MY JABRA PRO 935 TO WORK WITH CISCO IP COMMUNICATOR FOR WINDOWS?

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Cisco IP Communicator must be closed before installing Jabra PC Suite.
      2. Start up Cisco IP Communicator.
      3. Select the Menu button and choose Audio Tuning Wizard.





      4. To start the wizard, click Next.



      5. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer) select the Jabra PRO 935 from the dropdown menu.




      6. To test the listening volume, click Play.



      7. To test the microphone volume, click Test.



      8. When done, click Finish.

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    • HOW DO I SETUP MY JABRA PRO 935 TO WORK WITH MICROSOFT LYNC 2013 FOR WINDOWS?

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Microsoft Lync 2013 must be closed before installing Jabra PC Suite.
      2. Startup Microsoft Lync 2013.
      3. Select Options.



      4. Under Audio device, select the Jabra PRO 935 from the dropdown menu.



      5. To test the Speaker or Ringer audio, click the green play buttons.
      6. When done, click OK.

       

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    • HOW DO I SETUP MY JABRA PRO 935 TO WORK WITH IBM SAMETIME FOR WINDOWS?

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. IBM Sametime must be closed before installing Jabra PC Suite.
      2. Start up IBM Sametime.
      3. Select File and choose Preferences.



      4. Select the Voice and Video option.
      5. For each of the three audio settings (Microphone, Speakers and Ringing) select the Jabra PRO 935 from the dropdown menu.



      6. When done, click Apply, then OK.

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    • HOW DO I SETUP MY JABRA PRO 935 TO WORK WITH MICROSOFT LYNC 2010 FOR WINDOWS?

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Microsoft Lync 2010 must be closed before installing Jabra PC Suite.
      2. Start up Microsoft Lync 2010.
      3. Select Tools and choose Audio Device Settings.



      4. Under Audio device, select the Jabra PRO 935 from the dropdown menu.



      5. To test the Speaker or Ringer audio, click the green play buttons.
      6. When done, click OK.

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    • HOW DO I SETUP MY JABRA PRO 935 TO WORK WITH SKYPE FOR WINDOWS?

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Skype must be closed before installing Jabra PC Suite.
      2. Start up Skype.
      3. Select Tools and choose Options.



      4. Under General, select the Audio settings option.
      5. For each of the three settings (Microphone, Speakers and Ringing) select the Jabra PRO 935 from the dropdown menu.



      6. When done, click Save.

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    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      1. Open Cisco Jabber

      2. Click on File and choose Options


      3. Click on Audio

      4. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts.


      5. Click Apply and OK

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    • How do I set the default softphone for my Jabra device in Jabra PC Suite?

      1. Open Jabra PC Suite.

      2. Click on the softphone tab



      3. Under Target softphone for outgoing calls, select the desired softphone.



      4. Click Apply and then OK

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    • How do I make my softphone default in Jabra PC Suite?

      To get full call control you must have the latest version of Jabra PC Suite installed.

      Download and install Jabra PC Suite 

      1. Open Jabra PC Suite.

      2. Click on the Softphone (PC) tab.

      3. Make sure your screen is in Advanced View.

      4. Select the appropriate softphone from the list under Target Softphone for Outoing Calls.

      5. Click Apply.


      3. Under softphone/vendor name choose the softphone that applies to you.


      4. Click Apply and then OK

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  • Technologies

    • Rechargeable battery best practice

      This is the best practice for rechargeable batteries in general and is not related specifically to Jabra headsets, but to the technology itself. Below are examples of how to preserve and store a rechargeable battery to help ensure a long battery life. 

      • Avoid placement in direct sunlight
      • Avoid placement in extreme cold
      • Batteries should not be stored for extended periods without being recharged, we recommend to charge it every 3 months for most products
      • In daily use, it is best to return the headset to the charging base when not in use
      • HD Voice/Wideband consumes slightly more battery than Narrowband
      • Always return headset to charging base overnight

      If you handle or store your rechargeable battery incorrectly, its lifetime may be reduced.

      Last updated: 01-07-14

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 5/28/2014 2.0 15,7 MB Download

New features and enhancements:

  • New functionality enabling Device Firmware Update for all the following Jabra USB  devices
    Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 450 & 510, Jabra PRO 9400 series, Jabra PRO 900 series, Jabra GO 6400 series, Jabra LINK 180a & 220 & 230 & 260 & 265 & 280 & 350 & 360 & 850, Jabra EHS LINK 14201-30 & -33, Jabra Handset 450, Jabra Dial 550, Jabra UC Voice150a & 250a & 550a & 750a, Jabra Motion & Motion Office and Jabra Supreme.
  • Remote Call Control of softphones now enabled from all of the following Jabra USB devices
    Jabra GN 2000 USB, Jabra BIZ 2300 & 2400 USB (Mono and Duo), Jabra SPEAK 410 & 510, Jabra PRO 9400 series, Jabra PRO 930 & 935, Jabra GO 6400 series, Jabra LINK 260 & 265 & 280 & 350 & 360, Jabra Dial 550, Jabra UC Voice150a & 250a & 550 & 550a & 750 & 750a, Jabra Motion & Motion Office and Jabra Supreme.

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 7/14/2014 1.4 5,4 MB Download

Release note for PRO 925/935
• Production issues corrected
• Error correction and stability improvements

Jabra PC Suite English 10/10/2014 2.15 38,5 MB Download

Improved integration for:

  • Counterpath Bria softphone (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 20, 40, 65 and 80 product support in Jabra Control Center (EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller)
  • Jabra LINK 230 and 260 product support in Jabra Control Center
  • Jabra LINK 14201-41 product support in Jabra Firmware Updater (Jabra LINK 14201-41 shows as LINK 14201-33/41)
  • Jabra PC Suite SDK version 1.6 (EVOLVE features supported) (SDK backwards compatibility issues fixed)

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Accessory Overview English PDF 1,3 MB Download
Datasheet English PDF 1,5 MB Download
Declaration of Conformity English PDF 900,6 KB Download
User Manual PDF 5,4 MB Download
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