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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • The sound quality in my headset is poor and/or the other end cannot hear me while using my Jabra PRO 9450 with my desk phone.

    The clear dial-tone switch and/or microphone volume on your Jabra PRO 9450 base may be set incorrectly. You can start by adjusting the dial tone switch or by adjusting the microphone level.
    First ensure the microphone is positioned close enough to the mouth to maximize noise-cancelling and speech quality. approx. 1 inch from the mouth if you are using a flex boom arm.




    |Adjust dial tone switch

    1. First remove the front panel on the Jabra PRO 9450 base.


    2. Call a friend or a colleague and start a conversation.

    3. Once on the call, adjust the dial tone slowly switching from A to G.
    Select the setting that that gives you the clearest conversation. See some switch examples below, in most cases this will fit, but note there can be some exceptions.

    Switch A: Avaya and most modern IP and digital phones.
    Switch B: Cisco and Avaya Callmaster 5&6.
    Switch C: Kirk Delta.
    Switch D: Tenovis phones.
    Switch E: Innovaphone.
    Switch F: Different phone brands.
    Switch G: Toshiba most models and almost all Dealerboards (IPC & BT for example).

    4. Put the front panel back on unless you need to adjust the microphone level.

     

     

    |Adjust the microphone volume

    1. First remove the front panel on the Jabra PRO 9450 base.


    2. Call a friend or a colleague and start a conversation and make sure they have an acceptable speaker level.

    3. Adjust the microphone volume until you reach an acceptable level.
    If you start to get an echo, you have turned up the microphone volume too much.


    4. Put the front panel back on.

    5. If you still have a too low microphone volume, check that your desk phone’s volume has an acceptable level.

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  • How do I setup my Jabra Device to work with IBM Sametime for Windows?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to IBM Sametime manually, please follow these steps:

    1. IBM Sametime must be closed before installing Jabra Direct.
    2. Install Jabra Direct.
    3. Open Jabra Direct.
    4. Click on Settings.



    5. Scroll down and expand the Softphone (PC) button.
    6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



    7. Startup IBM Sametime.
    8. Select File and choose Preferences.



    9. Select the Voice and Video option.
    10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



    11. When done, click Apply, then OK.
    12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

    Was this useful?

    Thank you for your feedback

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    How can we make this more useful for you?

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  • HOW DO I SETUP MY JABRA MOTION OFFICE WITH SKYPE FOR WINDOWS?

    Requirements

    1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Skype must be closed before installing Jabra PC Suite.
    2. Start up Skype.
    3. Select Tools and choose Options.


    4. Under General, select the Audio settings option.
    5. For each of the three settings (Microphone, Speakers and Ringing) select the Jabra Motion Office from the dropdown menu.



    6. When done, click Save.

    Was this useful?

    Thank you for your feedback

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    If you need technical assistance, please click here for contact information

    Help Us Get Better

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    How can we make this more useful for you?

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  • How do I setup my Jabra Device to work with Microsoft Lync 2013?

    Requirements

    Jabra Direct will try and set the default softphone automatically.
    To change to Microsoft Lync 2013 manually, please follow these steps:

    1. Open Jabra Direct.
    2. Click on Settings.



    3. Scroll down and expand the Softphone (PC) button.
    4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


    5. Startup Microsoft Lync 2013.
    6. Select Options.



    7. Under Audio device, select your Jabra device from the dropdown menu.



    8. To test the Speaker or Ringer audio, click the green play buttons.
    9. When done, click OK.
    10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


    Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

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    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

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FAQ - all questions

  • Audio

    • The sound quality in my headset is poor and/or the other end cannot hear me while using my Jabra PRO 9450 with my desk phone.

      The clear dial-tone switch and/or microphone volume on your Jabra PRO 9450 base may be set incorrectly. You can start by adjusting the dial tone switch or by adjusting the microphone level.
      First ensure the microphone is positioned close enough to the mouth to maximize noise-cancelling and speech quality. approx. 1 inch from the mouth if you are using a flex boom arm.




      |Adjust dial tone switch

      1. First remove the front panel on the Jabra PRO 9450 base.


      2. Call a friend or a colleague and start a conversation.

      3. Once on the call, adjust the dial tone slowly switching from A to G.
      Select the setting that that gives you the clearest conversation. See some switch examples below, in most cases this will fit, but note there can be some exceptions.

      Switch A: Avaya and most modern IP and digital phones.
      Switch B: Cisco and Avaya Callmaster 5&6.
      Switch C: Kirk Delta.
      Switch D: Tenovis phones.
      Switch E: Innovaphone.
      Switch F: Different phone brands.
      Switch G: Toshiba most models and almost all Dealerboards (IPC & BT for example).

      4. Put the front panel back on unless you need to adjust the microphone level.

       

       

      |Adjust the microphone volume

      1. First remove the front panel on the Jabra PRO 9450 base.


      2. Call a friend or a colleague and start a conversation and make sure they have an acceptable speaker level.

      3. Adjust the microphone volume until you reach an acceptable level.
      If you start to get an echo, you have turned up the microphone volume too much.


      4. Put the front panel back on.

      5. If you still have a too low microphone volume, check that your desk phone’s volume has an acceptable level.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Installation

    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • HOW DO I SETUP MY JABRA MOTION OFFICE WITH SKYPE FOR WINDOWS?

      Requirements

      1. Download and install Jabra PC Suite from Jabra.com/pcsuite. Skype must be closed before installing Jabra PC Suite.
      2. Start up Skype.
      3. Select Tools and choose Options.


      4. Under General, select the Audio settings option.
      5. For each of the three settings (Microphone, Speakers and Ringing) select the Jabra Motion Office from the dropdown menu.



      6. When done, click Save.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
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