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Quick Start Guide
Quick Start Guide
  • Discover

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  • Charge

    • Jabra AC adapter

      In this section we show you how to charge your headset with an AC adapter
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  • Connect

    • Jabra GN1000 Hookswitch

      The Jabra GN1000 remote handset lifter manually lifts the handset of the desk phone to make or answer a call. For instructions on how to mount the device, refer to the product documentation supplied with the Jabra GN1000.

      1. On the desk phone, unplug the handset cable from the phone body.
      2. Connect the handset cable to the port marked with a handset on the base.
      3. Plug the supplied telephone cable into the port marked with a blue telephone on the base.
      4. Connect the telephone cable to the handset port on the desk phone.
      5. Connect the Jabra GN1000 cable to the port marked with a red AUX port on the base.
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    • Headset port

      This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset.
      1. Plug the supplied telephone cable into the port marked with a blue telephone on the base.
      2. Connect the telephone cable to the headset port on the desk phone.
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    • USB cable

      In this section we show you how to connect using USB.
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  • Use

    • Answer call

      In this section we show you how to answer a call.
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    • End or reject call

      Double tap the Answer/end button
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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  • Wear

    • Over the head

      Wearing-styles can be worn on the left or right ear. Regardless of wearing style, ensure the microphone is positioned close to the mouth to maximize noise-cancelling.
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Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

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How to change ear cushions on your Jabra PRO 9400 with a headband.

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to change the ear cushions on a Jabra PRO 9400 with a headband.

Video in English

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How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

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How to use the conference functionality on the Jabra PRO™ 9450

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to conference and use your Jabra PRO 9450 headset.

Video in English

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How to setup the Jabra PRO™ 9450 headset

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to install and setup the Jabra PRO 9450.

Video in English

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Troubleshooting
Troubleshooting
  • I have no sound at all in my headset

    1. ​Make sure you have power on the headset base

Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Why is the audio not clear when I use my desk phone?

    ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

    Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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  • How do I get rid of the echo in my headset?

    The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

    Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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  • How do I use the conference mode on my Jabra Pro 9450?

    To use conference mode, follow these steps:

    1. Remove the headset from the base, and set up a call. This headset is now the primary headset, and it controls the conference.
    2. During the call, insert a secondary headset into the base of the primary headset. The connection takes a few seconds during which time, the connection symbol "~" flashes yellow.


    3. You will hear a signal tone in the primary headset. Press the Multi-function button on the primary headset to start the conference.
    4. Repeat the procedure for additional headsets joining the conference.

    Note: A secondary headset can leave the conference by pressing the Multi-function button. The primary headset can end the conference by pressing the Answer/end button.

    To set up conference or coaching mode as the default setting, follow these steps:

    This procedure also applies for EHS and USB modes.

    1. Open Jabra Direct.
    2. Click Settings.
    3. Scroll down and expand Base.
    4. In Headset conference mode, select End headset conference when primary headset is docked.

    5. Pro9450_dir

    6. Click Apply.

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  • How do I turn off the ringtone signal in my headset?

    Prerequisites

    To turn off the ringtone signal, follow these steps using Jabra Direct:

    1. Open Jabra Direct.
    2. Click Settings.



    3. Scroll down to Ringtone in headset and click the button to turn it Off.



    4. Click Apply.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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FAQ - all questions

  • Setup for Desk Phones

    • How do I connect my headset with a Polycom IP 320, IP 321, IP 330, IP 331, IP 335, IP 430, IP 450, IP 550, IP 560, IP 650 or VVX 1500 so it I can answer and hang up the call electronically?

      Requirements
      Jabra Pro 9450 Midi, Pro 9450 Flex or Pro 9450 Flex Duo with latest firmware.
      Jabra Link 14201-17.
      Jabra 8800-00-75 for Polycom IP 320, IP 321, IP 330 or IP 331 only.

      In combination with one of the following phones
      SoundPoint IP phones running SIP software v 3.0 or later and BootROM 4.1.0 or later.
      Polycom IP 321, IP 331 running SIP software v3.1.2 rev. C or later.
      Polycom IP335 running SIP software v3.1.2 rev. B or later.
      VVX 1500 running SIP software v3.1.2 rev. B or later and BootROM 4.1.2 or later.


      Please follow these steps:

      1. Plug one end of the EHS adapter or cable into the serial port on the back of your phone
      2. Plug the other end into the Jabra device base socket marked AUX
      3. Connect the headset’s RJ-9 connector to the Jabra device base marked with a Phone icon and the other end on the back of the phone marked with a Headset icon (use cord 8800-00-75 for SoundPoint IP phone models 320, 321, 330 or 331)

       

      Automatic configuration

      1. Remove the lid.



      2. Set the phone set-up switch to position A



      3. Have someone call this phone and wait at least 10 seconds before answering. The appropriate EHS mode will be set automatically.
      4. Place a test call to a colleague and set the volume adjustment appropriately for your microphone audio level.

       

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    • How to connect my Jabra PRO 9450 with Aastra 6753i, 6755i, 6757i

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-10 + Aastra DHSG cable kit (only available from Aastra)

      In combination with one of the following phones:

      • Aastra 53i / 55i / 57i / 57iCT
      • Aastra 6753i / 6755i / 6757i / 6757i CT
      • From phone firmware 2.5.1.2000 or higher.

       

      Connection:

      Aastra DHSG cable:

       
      1. Insert the split end of the Aastra DHSG cable into your phone as follows.
      2. Insert the RJ10 plug (marked green) into the “headset” socket and the RJ45 plug (marked yellow) into the socket for the expansion module.
      3. Insert the 1-sided end of the Aastra cable marked in blue into the RJ45 adapter.

       

      GN Netcom DHSG cable:


      1. Now insert the 1-sided end of the GN Netcom DHSG cable marked in blue into the free socket of the RJ45 adapter.
      2. Connect the split end of the DHSG cable as follows with the Jabra PRO 94x0e base. Insert the RJ10 plug into the socket identified with the complete “phone” symbol and the RJ45 plug into the socket identified with "AUX" on the Jabra PRO 94x0 base.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call you on this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

      Phone setup:

      With the version 2.5.1.2000, the DHSG mode is deactivated by default and must be activated via the Aastra.cfg or mac.cfg with the command dhsg: 1.

      From version 2.5.2 Options > Default settings > Audio settings > DHSG > On

      Audio mode in the phone settings must be set to “Headset / Speaker”:

      Options > Default settings > Audio settings > Audio mode > Headset / Speaker

       

      Remote call control in combination with an expansion keypad is not supported.

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    • How to connect my Jabra PRO 9450 with Aastra Office 70 and 80 or Aastra 5370 and 5380

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Office 70 / 70 IP or 5370 IP
      • Office 80 / 80 IP or 5380 IP

       

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked in blue into the socket of your phone marked with the “headset” symbol.
      2. Insert the RJ10 plug into the socket identified with the “phone” symbol and the RJ45 plug into the socket identified with "AUX" on the base.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone make a call to this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

      Phone setup:

      Menu > Settings > Phone settings > Headset > Headset ON

      from release 7.9: Menu > Settings > Audio > Headset > Headset ON?

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    • How to connect my Jabra PRO 9450 with Aastra Open Phone 6771, 6773, 6775, 71, 73, 75, Aastra 6739i, Aastra 7434 and 7444

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-10

      In combination with one of the following phones:

      • Open Phone 6771 / 6773 / 6775 incl. IP (Old name: Open Phone 71/73/75 incl. IP)
      • Aastra 6739i
      • Aastra 7434 / 7444 IP

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked "blue" into the socket of your phone marked with the “headset” symbol.
      2. Insert the RJ10 plug into the socket identified with the “phone” symbol and the RJ45 plug into the socket identified with "AUX" on the base.

       

      Automatic configuration:

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

      To start the automatic configuration, have someone call you on this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone setup switch to position "A".

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

      Phone setup:

      Open Phone 71 Menu > Settings > Audio > Headset ON

      Open Phone 73 / 75 incl. IP: Menu > Complete menu > Phone settings > Headset ON

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    • How to connect my Jabra PRO 9450 with Alcatel IP Touch 4028, 4038, 4068

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-36

      In combination with one of the following phones:

      • IP Touch 4028
      • IP Touch 4038
      • IP Touch 4068

      Connection:

      2-sided end:

      Insert the RJ45 plug (red banderole) into the red socket marked with " AUX" and the RJ10 plug (blue banderole) into the blue socket marked with the “phone” symbol on the base of the Jabra PRO 94x0.

      2-fold Y-coupling end:

      Insert the 3.5 mm phone plug into the "headset" socket and the RJ12 plug into the “bell” socket of the phone. Now plug the phone lead of the phone directly into the additional socket of the Y cable.

       

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select MSH mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Setting the microphone volume:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

      Phone setup with system software version 9.xx and higher:

      Settings are no longer required for using the headset on the phone. After correctly adapting the phone plug, a headset symbol must now appear in the “phone display”. Should the headset symbol not appear, please check the following settings:

      Menu > Settings > Phone > Phone plug > Activate/select headset.

       

      Phone setup with system software version below 9.xx:

      Important: The "Force Headset" function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu > Settings > Phone > Phone plug > Force headset OFF

      Menu > Settings > Phone > Socket > Activate headset

       

      Dial tone transfer/phone set-up:

      Important: The dial tone signal in the headset will only transfer when one of the following dial tones has been selected on your phone. Standard / Classic / Cold River / Dooing-Dooing . > Menu > Settings > Dial tone > Internal / External

      In the event that you still do not have a dial tone signal transfer despite setting the correct ring tone, check the following settings:

      Menu > Settings > Phone > Internal/External > other options

      No tone, Progressive, Bleep tones > all items must be set to "OFF".

      Calls over the headset can be connected/forwarded as follows:

      Dial phone number > the following now appears in the phone display "transfer" > now press the appropriate function button next to the phone display > when connected you must now end the call using the button identified with the "handset".

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    • How to connect my Jabra PRO 9450 with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-20

      In combination with one of the following phones:

      • IP Touch 4028 EE
      • IP Touch 4038 EE
      • IP Touch 4068 EE

      EE = Extended Edition

       

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied with the Jabra PRO 94x0 into the socket marked with the "phone" on your Jabra PRO 94x0 base and the other end into the socket marked with a “phone” on the EHS adapter
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter to the "AUX" socket on your Jabra PRO 94x0 base.
      3. With the cable marked white D, connect the Headset / Handset socket on your Jabra LINK EHS Adapter to the 3.5 mm headset socket on the side of your desk phone.
      4. Now connect the orange RJ12 to RJ12 connection cable marked "A" to the socket of the EHS adapter identified with "COM" as well as with the "bell" socket on your phone.

      Please be aware that the phone will not be fully functional until the colored markings for all cables have been connected to the EHS adapter. See photo.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

        

      Phone setup with system software version 9.xx and higher:

      Settings on the phone are no longer required to use the headset. After correctly adapting the phone plug, a headset symbol must now appear in the “phone display”. Should the headset symbol not appear, please check the following settings:

      Menu > Settings > Phone > Phone plug > Activate/select headset.

       

      Phone setup with system software version below 9.xx:

      Important: The "Force Headset" function on the phone must not be activated as otherwise it will not be possible to receive external calls.

      Menu > Settings > Phone > Phone plug > Force headset OFF.

      Menu > Settings > Phone > Socket > Activate headset.

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset is only transferred if one of the following ring tones has been selected on your phone Standard / Classic / Cold River / Dooing-Dooing. > Menu > Settings > Dial tone > Internal / External

      In the event that you still do not have a dial tone signal transfer despite setting the correct ring tone, check the following settings:

      Menu > Settings > Phone > Internal / External > other options

      No tone, progressive, bleep tones > all items must be set to "OFF".

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    • How to connect my Jabra PRO 9450 with Alcatel Touch 4029, 4039

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-36

      In combination with one of the following phones:

      • Touch 4029
      • Touch 4039

       

      Connection:

      2-sided end:

      Insert the RJ45 plug (red banderole) into the red socket marked with " AUX" and the RJ10 plug (blue banderole) into the blue socket identified with the “phone” symbol on the base of the Jabra PRO 94x0.

      2-fold Y-coupling end :

      Insert the 3.5 mm phone plug into the "headset" interface and the RJ12 plug into the bell socket on the phone. Now plug the phone lead of the phone directly into the additional socket of the Y cable.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone make a call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select the MSH mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

      Phone setup with system software version 9.xx and higher:

      Settings are no longer required for using the headset on the phone. After correctly adapting the phone plug, a headset symbol must now appear in the “phone display”. Should the headset symbol not appear, please check the following settings:

      Menu > Settings > Phone > Phone plug > Activate/select headset.

       

      Phone setup with system software version below 9.xx:

      Important: The "Force Headset" function must not be activated on the phone, as otherwise it will not be possible to accept external calls.

      Menu > Settings > Phone > Phone plug > Force headset OFF.

      Menu > Settings > Phone > Socket > Activate headset.

       

      Dial tone transfer / phone setup:

      Important: The dial tone signal in the headset will only transfer when one of the following ring tones has been selected on your phone. Standard / Classic / Cold River / Dooing-Dooing . > Menu > Settings > Dial tone > Internal / External

      In the event that you still do not have a dial tone signal transfer despite setting the correct ring tone, check the following settings:

      Menu > Settings > Phone > Internal / External > other options

      No tone, progressive, bleep tones > all items must be set to "OFF".

      Calls over the headset can be connected/forwarded as follows:

      Dial phone number > the following now appears in the phone display "transfer" > now press the appropriate function button next to the phone display > when connected you must now end the call using the button identified with the "handset".

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    • How to connect my Jabra PRO 9450 with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670

      Prerequisite:

      Jabra PRO 9450 + LINK 14201-20

      In combination with one of the following Avaya phones:

      • 1408 / 1416
      • 1608 / 1616
      • 9404 / 9408
      • 9504 / 9508
      • 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
      • 9630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670

       

      Connection:

      1. Connect the RJ10 to RJ10 connection cable supplied with the Jabra PRO 94x0 in the socket marked with the "phone" on your PRO 94x0 base and the other end in the socket marked with a “phone” symbol on the EHS adapter.
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter to the "AUX" socket on your Jabra PRO 94x0 base.
      3. Now connect the white RJ10 to RJ10 connection cable marked with "C" to the socket marked with "headset/handset" on the EHS adapter and to the “headset” socket on your phone.
        Important: With the phones 1408/1416 and 9404/9408, the white cable marked with "A" must be used (instead of the "C" cable).

      Connect the dial tone sensor with the EHS adapter, and attach this in the middle on the phone speaker.



      Please be aware that the phone will not be fully functional until the colored markings for all cables have been connected to the EHS adapter, see photo.

      You now have the option of setting up the headset on your phone via the automatic or the manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call you on this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone setup switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

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    • How to connect my Jabra PRO 9450 with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-19

      In combination with one of the following Avaya phones:

      • 2420 from Callmanager EHS 4.0
      • 4610 / 4620 / 4621 / 4622 / 4625 from Firmware 1.8
      • 4630 / 5420 / 5610 / 5620 / 5621 / 5625

       

      Connection:

      1. Remove your phone's network cable.
      2. Connect the EHS adapter to the "EU24/ ADJ" socket on your Avaya phone and the "AUX" interface on your Jabra PRO 94x0 base.
      3. Now insert the 4-pin connection cable into the socket marked with a “phone” symbol on the base of the Jabra PRO 94x0 and the other end to the "headset interface" on your phone.
      You can now reconnect the network cable to the phone.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone make a call to this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

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    • How to connect my Jabra PRO 9450 with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-20

      In combination with one of the following Avaya phones:

      • IP 2410
      • IP 5410
      • IP 6416D+M/ 6424D+M

       

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied with the Jabra PRO 94x0 into the socket marked with a "phone" on your Jabra PRO 94x0 base, and the other end into the socket marked with a “phone” symbol on the EHS adapter
      2. Now connect the end of the RJ45 to RJ45 connection cable (EHS adapter) marked in “red” to the socket marked with "AUX" on the EHS adapter with the "AUX" socket on your Jabra PRO 94x0 base
      3. Now connect the white RJ10 to RJ10 connection cable, marked with "A", to the socket marked with "headset/handset" of the EHS adapter and to the “headset” socket on your phone.
        Important: with the phones 6416D+M / 6424D+M, the white cable marked with "B" must be used (instead of the "C" cable)
      4. Connect the dial tone sensor to the EHS adapter, and attach this in the middle on the phone speaker.

       

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone make a call to this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

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    • How to connect my Jabra PRO 9450 with Cisco 7942 G, 7945 G, 7962 G, 7965 G, 7975 G

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-22

      In combination with one of the following phones:

      • Cisco 7942 G
      • Cisco 7945 G
      • Cisco 7962 G
      • Cisco 7965 G
      • Cisco 7975 G

      System:

      Cisco Unified Call Manager (CUCM)

      Cisco Call Manager Express (CME) from version 4.1 and phone firmware 8.3.3. You will be informed of the required IOC version when downloading (Cisco).

      Remote call control is also possible In combination with the expansion modules 7915 and 7916

      Important: The following requirements must be fulfilled in order to be able to use remote call control:

      Voip phones SCCP (Cisco protocol) require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 3.3, 4.0, 4.1, 4.2, 4.3, 5.0, 6.0, 7.0 and 8.0.

      SIP phones require the phone firmware 8.3(3) and the Cisco Unified Communications Manager (CUCM) from release 5.0, 5.1, 6.0, 7.0 and 8.0.

       

      Connection:

      1. Insert the RJ10 to RJ10 connection cable supplied with the PRO 94x0 into the "headset interface" on your Cisco phone and the other end into the socket marked with a “phone” symbol on the 94x0 base
      2. Connect the EHS adapter with the "AUX" socket on your Cisco phone and the "AUX" interface on your base.  

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the manual configuration has not worked, please select the Cisco mode manually.

       

      Base setup:

      Set the phone set-up switch to position "B".

        

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

      Communication Manager setup:

      Under "Phone", the call Answer/end "Wireless Headset Hookswitch Control" must be enabled for each terminal.

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    • How to connect my Jabra PRO 9450 with Cisco 8961, 9951, 9971

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-30 (from FW 2.2.0)

      In combination with one of the following phones:

      • Cisco 8961 / 9951 / 9971

      Important: The following requirements must be fulfilled to be able to use remote call control:

      • Cisco Unified Communications Manager (CUCM) from release 7.1(3a) SU1 or higher.
      • Cisco Call Manager Express from version 4.1 and phone firmware 8.3.3. You will be informed of the required IOC version when downloading (Cisco).

        

      Connection:

      1. Connect the 1-sided end (USB plug) of the EHS adapter to the USB socket on your phone.
      2. Insert the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the socket marked with "AUX" on the base.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select IQ mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

      Communication Manager setup:

      Under the tab "Wideband Headset UC Control", the "Enabled" option must be selected for each terminal.


      You must select the "Human Interface Phone" In combination with the Jabra PRO 9450.


      Under the tab "Enable/Disable USB Classes", you must select the "Audio Class" option for the Jabra GN93x0 series.

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    • How to connect my Jabra PRO 9450 with Nortel IP 1120E, 1140E, 1150E, 1165E

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-32

      In combination with one of the following phones:

      • Nortel IP 1120E
      • Nortel IP 1140E
      • Nortel IP 1150E
      • Nortel IP 1165E

      from firmware release 3.1 for IP phones.

       

      Connection:

      1. Connect the 1-sided end (USB plug) of the EHS adapter with the USB socket on your phone phone.
      2. Insert the RJ10 plug into the socket marked with a “phone” symbol and the RJ45 plug into the socket marked with "AUX" on the base.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

      Phone setup:

      Press the "service" button  twice > Default settings > Headsets > USB

      In the menu, you must also activate the "Enable HID Commands" option. See below.

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    • How to connect my Jabra PRO 9450 with Siemens OpenStage 30, 40, 60, 80

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-10

      In combination with one of the following phones:

      • OpenStage 30 / 40 / 60 / 80

      Full function from EHS version 1.40 (repeated dial tone signal).

       

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked “blue” into the socket of your phone marked with the “headset” symbol.
      2. Insert the RJ10 plug into the socket marked with the “phone” symbol and the RJ45 plug into the socket marked with "AUX" on the base.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select DHSG mode manually.

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, please use the volume adjuster until you achieve the desired volume level.

       

      Phone setup:

      Important: With the equipment EHS 3.18, the headset operation on the phone must also be set up.

      Menu > User > Audio > Settings > Headset > Cordless > OK

      Important: The dial tone signal in the headset will only transfer when the standard ring tones are used on your phone. There is no ring tone signal transfer with mp3.

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    • How to connect my Jabra PRO 9450 with Siemens Opti Point 410, 420, 500, 600

      Prerequisite:

      Jabra PRO 9450 + Jabra LINK 14201-10 + Acoustic Adapter (only available from Siemens)

      In combination with one of the following phones:

      • Opti Point 410 standard / advance
      • Opti Point 420 standard / advance
      • Opti Point 500 basic / standard / advance
      • Opti Point 600

      + Opti Point acoustic adapter:

      • min. version number for: S30817-K7110-B508 -10
      • min. version number for: S30817-K7110-N508 -1

      + HiPath phone system:

      • HiPath 500 from V.5
      • HiPath 1220 from V2.1 build 032
      • HiPath 2000 from V1.0
      • HiPath 3000 from V3 SMR 14
      • HiPath 3000 from V4 SMR 7
      • HiPath 4000 from V1

      Important: If one of the components is missing the remote call control will not work.

       

      Connection:

      1. Plug the 1-sided end of the DHSG cable marked "blue" into the socket of the universal adapter marked with the “headset” symbol
      2. Insert the RJ10 plug into the socket marked with the “phone” symbol and the RJ45 plug into the socket marked with "AUX" on the base

        

      Manual configuration:

      The appropriate EHS mode should now be installed, to do this select Siemens Optipoint mode as described.

        

      Base setup:

      Set the phone set-up switch to position "A".

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quiet to the person you are calling, press the volume adjuster until you achieve the optimum volume level.

       


       

      Phone setup:

      Important: Once the headset has been connected and set, a reset must be implemented on the OptiPoint phone so that the EHS function is accepted.

      An optional headset button can be set up via the phone menu (combination: *91 >Select button > Change button > Headset > OK).

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    • How to connect my Jabra PRO 9450 with Aastra Open Phone 63 and 65.

      Prerequisite:

      Jabra PRO 9450 + Jabra 8800-00-93 + Aastra AZ – adapter

      In combination with one of the following phones:

      • Open Phone 63 / 65

      Phone:

      • Open Com 100 from EHS 5.2
      • Open Com 1000 from EHS 3.2

       

      Connection:

      1. Connect the supplied 4-pin RJ10 to RJ10 connection cable with the socket marked “ phone” on the base of the Jabra PRO 94x0 and the other end with the “handset” socket on the AZ adapter.
      2. Now insert the 8-pin RJ45 plug of the Jabra 8800-00-93 connection cable in the "AUX" socket on the Jabra PRO 94x0 base.
      3. Please connect the hollow socket connector to the socket on the AZ adapter marked with the “ bell” symbol and the 6-pin modular plug in the "second headset" socket of the AZ adapter.

      You now have the option of setting up the headset on your phone via the automatic or manual configuration.

       

      Automatic configuration:

      To start the automatic configuration, have someone call you on this phone and wait at least 10 seconds before taking the call. The appropriate EHS mode should now be installed.

      If the automatic configuration has not worked, please select RHL mode manually.

       

      Base setup:

      Manually: select the EHS mode "GN1000"

       

      Base setup:

      Set the phone set-up switch to position "A".

       

       

      Microphone level setup:

      Remove the cover from the base of the Jabra PRO 9450 and make a call with the headset, to a colleague for example. If you are too loud or too quite to the person you are calling, please use the volume adjuster until you achieve the optimum volume level.

       

       

       

      Setting on the OpenPhone 63/65:

      Activate the "remote headset" function in your OpenPhone phone as follows.
      Please enter the following button combination in your OpenPhone 63/65:

      > MENU > SETTINGS > PERIPHERALS > additional phone selection >
      "REMOTE HEADSET"

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    • Why does my Jabra headset not work with the Link 14201-10 cable on OpenStage 60 phones?

      If you are using an OpenStage 60 phone with the Jabra Link 14201-10 EHS cable on a Hipath 4000 PBX, the station records should have the following SBCSU attributes:

      • HEADSET=NO
      • HSKEY=NORMAL

      This applies for firmware versions V3R8R0.18.0 (dated 17 Sept. 2014) and V2R0.51.0 (dated 30 Dec. 2010) or later, for the Unify products that are afffected.

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    • How do I set up my Jabra Link 14201-43 with my Cisco desk phone?

      Use the following steps. Refer to the user manual for your Jabra headset to determine the location of the dial tone switch and how to set it in IQ mode.

      1. Connect the cables as illustrated in the following diagram. The audio cable is often supplied with the desk phone or the Jabra headset.

      2. Link43

      3. Set the dial tone switch to position "B" on the headset base.

      4. Link43

      5. Set the headset in "IQ" mode by following the instructions in the user manual for your specific headset model.

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    • Why does the Remote Call Control feature not work although there is audio?

      1. Make sure the firmware for the headset meets the following version requirements.

      • Jabra Pro 9400 Series: version 3.11.2 or later
      • Jabra Motion Office series: version 1.17 or later
      • Jabra Pro 925 series: version 1.4.0 or later
      • Jabra Pro 920: version 2.5.4 or later

      2. Make sure the firmware for the Cisco desk phone meets the following requirements.

      • SCCP (Signalling Connection Control Part) 9-4-1 or later
      • SIP (Session Initiation Protocol) 9-4-1 or later

      3. Make sure the EHS feature is activated on the Cisco phone on the Preferences menu as shown in the following screenshot.

       Link14201_41_2

      Note: The EHS setup is done on the phone itself, and nothing is done on the Cisco CallManager (CUCM).

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  • Setup for Softphones

    • How do I set my softphone as the preferred softphone in Jabra Direct?

      Prerequisites

      To set your softphone as the preferred softphone in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select your preferred softphone.



      5. Click Apply.

      Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.

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    • How do I set up my Jabra headset to work with Avaya One-X Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Avaya One-X Communicator manually, follow these steps:

      1. Close Avaya One-X Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Avaya one-x/Aura Agent Desktop, and then click Apply.



      6. Start Avaya One-X Communicator.
      7. Select Settings, General Settings.






      8. In Devices and Services, select Audio.
      9. In the Microphone and Speaker fields, select the Jabra headset, and then click OK.



      10. Jabra Direct will advise that the Jabra headset and Avaya One-X Communicator are ready for use.



      Note: Make sure your softphone is active and logged in so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Cisco IP Communicator for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Cisco IP Communicator manually, follow these steps:

      1. Close Cisco IP Communicator.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Cisco IP Communicator, and then click Apply.



      6. Start Cisco IP Communicator.
      7. Select Menu, and then select Audio Tuning Wizard.






      8. Click Next to start the wizard.



      9. For each of the audio settings Headset, Speakerphone, Handset, and Ringer, select the Jabra headset.



      10. Click Play to test the listening volume.



      11. Click Test to test the microphone volume.



      12. Click Finish.



      13. Jabra Direct will advise that the Jabra headset and Cisco IP Communicator are ready to use.



      Note: Make sure your softphone is active and logged on, so it is detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Skype for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to Skype, follow these steps:

      1. Close Skype.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select Skype, and then click Apply.



      6. Start Skype.
      7. Select Tools, and then select Options.



      8. Under General, select Audio settings.
      9. For each of the settings Microphone, Speakers, and Ringing, select the Jabra headset, and then click Save.



      10. Jabra Direct will advise that the Jabra headset and Skype are ready to use.



      Note: Make sure your softphone is active and logged in, so that it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set up my Jabra headset to work with Avaya Communicator for Microsoft Lync 2013 for Windows?

      Follow these steps:

      1. Install Avaya Communicator for Microsoft Lync 2013.
      2. Open Avaya Communicator for Microsoft Lync 2013.
      3. Connect your Jabra headset.
      4. Make sure your Jabra headset is the default audio device in Avaya Communicator for Microsoft Lync 2013.
      5. Install Jabra Direct.
      6. Open Jabra Direct.
      7. Click Settings.

      8. Pro935 1

      9. Scroll down and expand Softphone (PC).
      10. In Preferred softphone select Avaya Microsoft Lync 2013 Integration, and then click Apply.

      11. Pro935 2

      12. Jabra Direct then states that the Jabra headset, and Avaya Communicator for Microsoft Lync 2013 are ready for use.

      13. 	Pro9470 3

        Note: Make sure your softphone is active and logged in for Jabra Direct to show it is available and ready. See a list of compatible softphones on www.jabra.com/direct.

      Important: When the Avaya Communicator for Microsoft Lync 2013 Integration is installed, Microsoft Lync 2013 call controls do not work.

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    • How do I set up my Jabra headset to work with IBM Sametime for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To change to IBM Sametime, follow these steps:

      1. Close IBM Sametime.
      2. Install Jabra Direct.
      3. Open Jabra Direct, and then click Settings.



      4. Scroll down and expand Softphone (PC).
      5. In Preferred softphone, select IBM Sametime, and then click Apply.



      6. Start IBM Sametime.
      7. Select File, and then select Preferences.



      8. Select Voice and Video.
      9. For each of the audio settings Microphone, Speakers, and Ringing, select the Jabra headset.



      10. Click Apply, and then click OK.
      11. Jabra Direct will advise that the Jabra headset and IBM Sametime are ready to use.



      12. Note: Make sure your softphone is active and logged in, so it can be detected by Jabra Direct. See a list of compatible softphones on www.jabra.com/direct.

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    • How do I set the presence status in Jabra Direct?

      Prerequisites

      You can define this setting by following these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon, and then click General settings.



      3. In Update presence in softphones, click to select On or Off.



      4. Note: Your softphone must support integration with Jabra Direct for this feature to work.

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    • How do I set up my Jabra device to work with Microsoft Skype for Business for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To manually change the softphone to Microsoft Skype for Business, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select Microsoft Skype for Business, and then click Apply.



      5. Start Microsoft Skype for Business.
      6. Select Options.

      7. Skype_4

      8. In Audio device, select your Jabra device.



      9. To test the audio for the Speaker or Ringer, click the green play icons, and then click OK.
      10. Jabra Direct will state that the Jabra device and Microsoft Skype for Business are ready to use.



      Note: Make sure your softphone is active and logged in, so it is available in Jabra Direct. See a full list of compatible softphones on www.jabra.com/direct.

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  • Installation

    • Why am I unable to use my Jabra device to control calls on my softphone?

      Prerequisites

      To use your Jabra device to control calls on your softphone, download and install Jabra Direct, and then personalize the settings. If these features do not work with Skype for Business, make sure to first accept the integration with Jabra Direct.

      Note: You can verify the softphone models that are supported on the Jabra Direct product page at www.jabra.com/direct.

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    • Auto EHS mode does not detect the connected EHS cable.

      ​In order for auto EHS mode to be fully functional the EHS cable must be plugged in before the base is powered on. Exceptions include Siemens Optipoint, which must be selected in the voice prompted settings menu (remote call control).

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    • Why is my headset, which is certified for Microsoft Skype for Business, not set as the default audio device in Windows?

      You must manually define the setting for the default audio device in Windows. Follow these steps:

      Windows 8:

      1. On the Windows home screen, type “sound”, and then click or tap Settings.
      2. Click Sound.
      3. On the Playback tab, select your Jabra headset, and select Set Default.



      4. Do the same on the Recording tab.
      5. Click Apply and then click OK.

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    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

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  • Audio

    • Why is the audio not clear when I use my desk phone?

      ​The settings for the Dial Tone Switch and the volume of the microphone must match the settings on your desk phone. Refer to the user manual to set up the Jabra headset correctly.

      Alternatively, you can verify with the Jabra Compatibility Guide to find the correct settings for your desk phone.

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    • How do I get rid of the echo in my headset?

      The audio level of the microphone on your Jabra headset should approximately match the audio level of your desk phone. If you are hearing an echo, the volume of the microphone on the headset may be set too high. Try to decrease the volume, one step at a time, while you are talking. As the volume of the microphone decreases, the echo will also decrease or be eliminated.

      Refer to the user manual of your Jabra headset to see where to adjust the volume of the microphone.

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    • Why is the sound quality of my Jabra headset poor when I use it with my desk phone?

      The settings for the dial tone switch and the microphone volume on your Jabra headset may be set incorrectly. Try the following adjustments:

      1. Make sure the microphone is positioned close enough to your mouth to maximize speech quality and the noise-cancelling capabilities. If you are using a flex boom arm, position it approximately 1 inch from your mouth.
      2. Adjust the dial tone by slowly switching from A to G. Select the setting that that gives you the clearest conversation. See the following examples of switch settings. These will work in most cases, but there may be exceptions.

        • Switch A: Avaya and most modern IP and digital phones
        • Switch B: Cisco and Avaya Callmaster 5 and 6
        • Switch C: Kirk Delta
        • Switch D: Tenovis phones
        • Switch E: Innovaphone
        • Switch F: Different phone brands
        • Switch G: Toshiba (most models) and most Dealerboards (IPC and BT for example)

      Refer to the user manual for specific instructions on how to adjust this setting.

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    • Why does the person on the other end of a call have trouble hearing me when I use my Jabra headset?

      You may need to adjust the positioning of the boom arm. This is especially important when you use a headset that has a noise-cancelling microphone, which must be positioned close to the mouth.

      Alternatively, adjust the volume of the microphone on the base. Refer to the Quick Start Guide or User Manual for more information.

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  • Features

    • How do I use the conference mode on my Jabra Pro 9450?

      To use conference mode, follow these steps:

      1. Remove the headset from the base, and set up a call. This headset is now the primary headset, and it controls the conference.
      2. During the call, insert a secondary headset into the base of the primary headset. The connection takes a few seconds during which time, the connection symbol "~" flashes yellow.


      3. You will hear a signal tone in the primary headset. Press the Multi-function button on the primary headset to start the conference.
      4. Repeat the procedure for additional headsets joining the conference.

      Note: A secondary headset can leave the conference by pressing the Multi-function button. The primary headset can end the conference by pressing the Answer/end button.

      To set up conference or coaching mode as the default setting, follow these steps:

      This procedure also applies for EHS and USB modes.

      1. Open Jabra Direct.
      2. Click Settings.
      3. Scroll down and expand Base.
      4. In Headset conference mode, select End headset conference when primary headset is docked.

      5. Pro9450_dir

      6. Click Apply.

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    • How do I turn off the ringtone signal in my headset?

      Prerequisites

      To turn off the ringtone signal, follow these steps using Jabra Direct:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Ringtone in headset and click the button to turn it Off.



      4. Click Apply.

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    • Does my headset support Comfort Noise?

      Prerequisites

        Prerequisites
        • Firmware 3.11.0 or later

        Yes, you can enable Comfort noise using Jabra Direct. Use the following steps:

        1. Open Jabra Direct.
        2. Click Settings.



        3. Scroll down and expand Softphone (PC), and then click Comfort noise.



        4. Click Apply.

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    • Does the Jabra Pro 9400 series support conference calls?

      Yes, the Jabra Pro 9400 base can pair with one primary headset plus 3 optional and temporary secondary headsets. This lets you share your conversation with another headset user for conference calling.

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    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



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    • How do I change the audio protection level on my Jabra headset using Jabra Direct?

      Prerequisites

      You can change the audio protection level in Jabra Direct using the following steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down to Audio protection (IntelliTone) and select the level to use.



      4. Click Apply.

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    • How do I reset my Jabra headset to the default settings?

      Prerequisites

      When you reset your headset to the default settings, the previous settings will be deleted.

      To reset using Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Click Options.

      4.  

      5. Click Restore default settings.

      6.  

      7. Click Apply.

      Note: To reset the Jabra Evolve 65, it must be connected to a PC using a USB cable.

      To reset using the touchscreen, follow these steps:

      1. Tap the Settings icon.



      2. Tap Phone settings.



      3. Tap Reset configuration.



      4. Tap Confirm.



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    • How do I prioritize between active and new calls?

      Prerequisites

      • Firmware version 3.11.0 or later

      You can prioritize either active calls or new incoming calls. Follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Base.
      4. Scroll down to Call priority and select one of the following options:

        • Active call priority - When you join a new call using your phone (not the headset), the active call will continue, and the new call will be placed on hold.
        • New call priority - When you join a new call using your phone (not the headset), the new call will continue, and the active call will be placed on hold.


         

      5. Click Apply.

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    • How do I turn off conference call mode?

      Prerequisites

      • Firmware 3.11.0 or later

      You can turn off headset conferencing in Jabra Direct by following these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Base.
      4. Scroll down to Headset conferencing and set it to Off.



      5. Click Apply.

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    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

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    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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    • How do I put calls on hold on my Jabra Pro 9450?

      You can put a call on hold by using the base keypad.

      1. When in a call, double tap the active phone button, which is green, on the base keypad.

      2. The active phone button then turns orange, and the call is on hold.

      3. To resume the call, tap the active phone button once.

      4. The active phone button then turns green, and you can continue the call.

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    • What is the talk time of my Jabra Pro 9400 headset?

      See the following table for talk times for the Jabra Pro 9400:


      Headset
      *Wideband talk time
      **Narrowband talk time
      Jabra Pro 9460 Mono/Duo
      Up to 7 hours
      Up to 10 hours
      Jabra Pro 9465 Duo
      Up to 7 hours
      Up to 10 hours
      Jabra Pro 9470 Mono
      Up to 7 hours
      Up to 9 hours
      Jabra Pro 9450 Mono/Duo
      Up to 7 hours
      Up to 10 hours

      *Wideband describes sounds that are within a frequency range between 150 and 6800 Hz. Wideband is typically used with wideband desk phones and softphones and offers an almost natural speech experience. Wideband requires higher power usage and therefore, uses more battery.

      **Narrowband describes sounds that are within a frequency range between 300 and 3400 Hz. Narrowband is typically used with desk phones.

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    • Can I automate calling and answering on my desk phone without the need for a handset lifter?

      ​Yes, but only if your desk phone has a feature for an electronic hook switch.

      Ask your supplier about the compatibility of the phone or check the Jabra Compatibility Guide.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Technical Information

    • Can I use my headset while it is charging?

      For safety reasons, you should not use your headset while it is charging. Allow it to charge fully, disconnect it from the charger, and then your headset is ready for use.

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    • How does the Intellitone setting work on my Jabra headset?

      According to EC (European Commission) standards, the SPL (Sound Pressure Level) during a full working day of 8 hours should be less than 85 dBA. The Jabra Pro and Jabra Go headsets comply with this standard by using an Auto Volume algorithm running in IntelliTone levels 1-4. In level 3, the SPL does not exceed 85 dBA.

      Depending on your volume setting, the Auto Volume function regulates the incoming audio, so that long-term, average speech energy is constant. At the highest volume setting, this target level is approximately 85 dBA.

      For levels 1 and 2, where fewer hours are specified, the target level is adjusted according to how much the user is exposed during this period. For example, reaching the 85 dBA over an 8 hour working day, corresponds to an additional 3 dB over a 4 hour period. In this case, the SPL can be set higher for level 1 (0-4 hours) and level 2 (4-8 hours) and still comply with the 85 dBA requirement.

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    • How is Digital Signal Processing (DSP) used in Jabra products?

      DSP is used in Jabra headsets to enhance the audio quality of the human voice and to reduce noise. Audio quality is improved for both the wearer of the Jabra headset and the person on the other end of a call.

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    • What is the range on my Jabra Pro 9400?

      The Jabra Pro 9400 supports a maximum range of 150m* from the base to the headset. In practice, you may find the range to be somewhat shorter due to physical obstructions such as walls, windows, Wi-Fi, and electromagnetic interference.

      The sound in your headset will slowly deteriorate as you move farther from the base. When you move back in range, the sound quality is restored. If you move beyond range while talking, you will lose all sound. However, your call will be held open at the base for 60 seconds, which gives you a chance to move back in range. After 60 seconds out of range, the current call will be ended.

      If you remain out of range for a longer time, you may need to re-establish the DECT connection manually when you return, by docking the headset to the base.

      *Country dependent

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    • Are Jabra headsets safe to use?

      Yes, Jabra headsets are safe to use. All Jabra headsets feature a technology that protects the wearer against sudden, loud sound spikes. Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. Therefore, all Jabra headsets cut off sounds at 118 dB SPL RMS (Root Mean Square).

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    • Is the Jabra Biz 2400 Series safe to use?

      ​Many acoustic experts define acoustic shock as exposure to sounds over 135 dB SPL, although even lower sounds can damage the hearing. 

      The Jabra Biz 2400 Series, like all Jabra headsets, cuts off sounds at 118 dB SPL RMS (Root Mean Square). The Jabra Biz 2400 Series features technology that protects users against the effects of sudden spikes of loud sound, such as the high pitched tone from a fax machine.

      Furthermore, the Jabra Biz 2400 USB features technology that ensures safe average sound levels, making it the world’s first corded USB headset with built-in compliance to the strict noise-at-work regulations enforced in the EU.

      Used with the Jabra GN8210 digital amplifier, the Jabra Biz 2400 IP and Jabra Biz 2400 headsets also comply with international health and safety directives to protect users against the dangers associated with long-term cumulative exposure to noise.

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    • Best practices for rechargeable batteries

      These guidelines apply to the use of batteries in general, and do not apply specifically to their use with Jabra headsets. To preserve and store rechargeable batteries, use the following guidelines:

      • Avoid placing batteries in direct sunlight.
      • Avoid placing batteries in extreme cold.
      • Do not store batteries for extended periods without recharging them, around every 3 months for most products.
      • In daily use, it is best to return the headset to the charging base when it is not in use.
      • Always return the headset to the charging base overnight.
      • Note that HD Voice/Wideband consumes slightly more battery than Narrowband.

      If you handle or store rechargeable batteries incorrectly, their lifetime may be reduced.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware General 1/29/2016 3.19 745,3 KB Download

Enhancements:

  • Improved DECT density performance in new Ultra Low wireless range setting.
  • Improved interoperability with Panasonic Kx-NT553 phones
Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Setup Guide General 6/23/2013 10.0 194,1 KB Download

Get started in minutes

It has never been easier setting-up a wireless headset. Get started in minutes with the Interactive Setup wizard.

The Interactive Setup Wizard Guide assist you with your setup and installation of your PRO 9450 headset solution. It is intended to help you navigate through all step necessary that are essential for successfully setup and installation.

The Interactive Setup Wizard Guide is the recommended method for setup and installation.

Manuals

Documentation for download Language or Region File format File size
Accessory Overview PDF 752,7 KB Download
Brochure PDF 2,4 MB Download
Datasheet PDF 1,7 MB Download
Quick Start Guide PDF 27 MB Download
Quick Start Guide - Battery Kit English PDF 814,3 KB Download
Quick Start Guide – Voice Recording English PDF 215,2 KB Download
Technical Specification Japanese PDF 7,4 MB Download
User Manual PDF 7,2 MB Download