Support: Jabra PRO 9470

No Quick Start Guides available for this product

Video tutorials

How to adjust settings and use the Jabra PRO™ 9460/70 with Avaya one-X Communicator

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to configure and use your Jabra headset with Avaya one-X Communicator.

Prerequisite:
Install Jabra PC Suite
Ensure that the target softphone for outgoing calls is set to “Avaya” in Jabra PC Suite

Video in English

How to adjust settings and use the Jabra PRO™ 9460/70 with Cisco IP Communicator

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to configure and use your Jabra headset with Cisco IP Communicator.

Prerequisite:
Install Jabra PC Suite
Ensure that the target softphone for outgoing calls is set to “Cisco” in Jabra PC Suite

Video in English

How to adjust settings and use the Jabra PRO™ 9460/70 with IBM Sametime

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to configure and use your Jabra headset with IBM Sametime.

Prerequisite:
Install Jabra PC Suite
Ensure that the target softphone for outgoing calls is set to “IBM” in Jabra PC Suite

Video in English

How to adjust settings and use the Jabra PRO™ 9460/70 with Microsoft Lync

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to configure and use your Jabra PRO 9460/70 headset with Microsoft Lync.

Video in English

How to adjust settings and use the Jabra PRO™ 9460/70 with Skype

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to configure and use your Jabra headset with Skype.

Prerequisite:
Install Jabra PC Suite
Ensure that the target softphone for outgoing calls is set to “Skype” in Jabra PC Suite

Video in English

How to conference Jabra PRO™ 9460 and PRO 9470 headsets

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to conference Jabra PRO™ 9460 and PRO 9470 headsets.

Video in English

How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

How to setup Jabra PRO™ 9460/70 headsets

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to install and setup the Jabra PRO 9460 and 9470 with your softphone.

Video in English

Troubleshooting

I can hear myself (echo)
1. In this section options for specific devices are shown
  - Desk Phone
    
    Turn down the microphone level on the headset base, until the echo disappears.
    
    If you have a Jabra PRO 9450, microphone level is adjusted by removing the front cover on the base station.
    
    If you have a Jabra wireless headset with touch screen, microphone level is adjusted by pressing the "speaker" symbol during a call.
    
    If you have Jabra PC Suite installed on your PC, you can also adjust the microphone volume down on all Jabra PRO 9400 units by opening the control center and adjust/decrease the microphone level manually under the desk phone menu.
I cannot answer/end desk phone calls via the headset
1. In order to answer/end desk phone calls on the headset, you either need an Electronic Hook Switch adapter or a Jabra GN1000 remote handset lifter
  
  Be aware that Electronic Hook Switch is only supported on selected desk phones. If you are not sure if your desk phone is supported or you do not know how to set this up, please contact the relevant people responsible for the telephony within your company.
2. Make sure that you chosen the correct EHS mode on the headset base during installation
3. If you have a Jabra GN1000, please make sure that you have plugged the desk phone handset correctly into the headset base, and connected the headset base into the handset port on the desk phone
4. If you have a Jabra GN1000, please make sure that you have connected the Jabra GN1000 correctly into the AUX port on the headset base
5. If you have a Jabra GN1000, please make sure that you have adjusted the Jabra GN1000 to lift handset high enough, so you can get audio from desk phone
I cannot answer/end soft phone calls via the headset
1. Your ability to answer/end soft phone calls from your headset is dependent on what soft phone application you are using.
  
  To take advantage of the full optimization offered with many soft phone applications, download and install the Jabra PC Suite Soft phones supported by Jabra PC Suite will allow you to use controls built into your headset. If you are using a soft phone not supported by Jabra PC Suite, you will still be provided audio and will be able to control the answer/end function on the actual soft phone by point and click of your mouse.
  
  Download the latest release of the Jabra PC Suite
2. In this section options for specific devices are shown
  - Soft Phone
    
    Check that your settings in your soft phone is set up to handle the Jabra headset and supports answer/end functionality.
    
    If you are not sure if your soft phone is supported or you do not know how to set this up, please contact the relevant people responsible for the telephony within your company.
I have distorted speaker sound
1. This could be because the speaker volume setting is too high
  
  Adjust the volume accordingly down on your desk phone, soft phone and/or on the headset, until your find a lower, but better setting.
I have no sound at all in my headset
1. Make sure that you have power on the headset base/touch-screen
2. Make sure your headset is fully charged
  
  Charge time is up to 2 hours.
3. Make sure that the cables are correctly connected between the headset base and the desk phone
4. Make sure that your headset is turned on
  
  Headset is turned on by pressing and holding the Multifunction button on the headset:
  
  Headset is turned on when the LED lights up:
5. Show options for my device type
  - Desk Phone
    
    Make sure that you have established a link between the headset and the headset base
    
    A link is established when you can see a picture of a desk phone together with a green unhooked handset on the touch-screen.
    
    If you have connected to a desk phone with a dedicated headset port, make sure that you initiate the call by pressing the headset button on the desk phone
    
    Please note that some desk phones need an activation of the headset port/button before button is active.
    
    Re-run the Smart Setup Wizard for the desk phone via the touch-screen on the headset base
    
    Procedure:
    
    Choose settings menu(upper right corner).
    
    Choose phone settings.
    
    Choose desk phone.
    
    Choose setup desk phone
    
    Follow the setup guide.
  - Soft Phone
    
    Always connect your Jabra USB headset directly into the computer
    
    If it still does not work, try another(direct) USB port in the PC.
    
    Do not connect via a USB HUB or similar.
    
    Make sure that the PC icon on the touch-screen is not grayed out
    
    If grayed out, please check if the USB cord is correctly connected between the headset base and the PC.
    
    Make sure that you have opened the audio link between the headset base and the PC
    
    The link is normally established automatically via the default factory setting in Jabra PC Suite. The link is established when a headset icon appears in the status line(top of the touch-screen).
    
    Download the latest release of the Jabra PC Suite
    
    Make sure that you have established a link between the headset and the headset base
    
    A link is established when you can see a picture of a PC together with a green unhooked handset on the touch-screen.
    
    Check the soft phone audio settings and make sure that the headset is choosen as default sound device
    
    Check the soft phone speaker volume setting and make sure it is not muted or turned all the way down
    
    Check your Windows Sound Control Panel audio settings and make sure that the headset is choosen as default sound device
    
    Check that your PC speaker mute button is not muted
    
    Try to re-run the Smart Setup Wizard for the soft phone via the touch-screen on the headset base
    
    Procedure:
    
    Choose settings menu(upper right corner).
    
    Choose phone settings.
    
    Choose softphone.
    
    Choose setup softphone.
    
    Follow the setup guide.
  - Mobile Phone
    
    Check that Bluetooth is activated on the mobile phone, and there is an active connection between the headset and the mobile phone
    
    If in front of the touch screen, check if the mobile phone icon on touch-screen is grayed out. If grayed out, press directly on the mobile phone icon on the touch-screen.
    
    Make sure that you have established a link between the mobile phone and the headset base
    
    If in front of the touch-screen, a link is established when you can see a picture of a mobile phone together with a green unhooked handset on the touch-screen.
    
    Try to re-pair your headset base and the mobile phone via the touch-screen on the headset base
    
    Procedure:
    
    Choose settings menu(upper right corner).
    
    Choose phone settings.
    
    Choose mobile phone.
    
    Choose setup mobile phone.
    
    Follow the setup guide.
6. Re-run the Smart Setup Wizard via the touch-screen on the headset base
  Procedure:
  1. Choose settings menu(upper right corner).
  2. Choose phone settings.
  3. Choose setup wizard.
  4. Follow the setup guide.
I have trouble hearing people
1. Turn up the speaker volume on the headset or via the touch-screen speaker setting menu (appears during an active call in the upper right corner of the touch-screen)
2. In this section options for specific devices are shown
  - Desk Phone
    
    Turn up the speaker volume on the desk phone
  - Soft Phone
    
    Turn up the speaker volume on the soft phone
    
    Turn up the speaker volume on the PC
  - Mobile Phone
    
    Turn up the speaker volume on the mobile phone
People cannot hear me at all
1. Make sure that the microphone mute button on the headset or on the touch-screen is not activated
2. In this section options for specific devices are shown
  - Desk Phone
    
    Make sure that the microphone mute button on the desk phone is not activated
  - Soft Phone
    
    Make sure that the microphone mute button is not activated on the soft phone
  - Mobile Phone
    
    Make sure that the microphone mute button is not activated on the mobile phone
3. Re-run the Smart Setup Wizard for the desk phone via the touch-screen on the headset base
  Procedure:
  1. Choose settings menu(upper right corner).
  2. Choose phone settings.
  3. Choose desk phone.
  4. Choose setup deskphone.
  5. Follow the setup guide.
People have trouble hearing me
1. Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)
2. In this section options for specific devices are shown
  - Desk Phone
    
    Turn up the microphone level on the headset base
    
    If you have a Jabra PRO 9450, microphone level is adjusted by removing the front cover on the base station.
    
    If you have a Jabra wireless headset with touch screen, microphone level is adjusted by pressing the "speaker" symbol during a call.
    
    If you have Jabra PC Suite installed on your PC, you can also adjust the microphone volume down on all Jabra PRO 9400 units by opening the control center and adjust/decrease the microphone level manually under the desk phone menu.
    
    Download the latest release of the Jabra PC Suite

Frequently Asked Questions

FAQ - Top 5 questions

Can I put calls on hold or use call waiting on my Jabra wireless headset?

You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.

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The sound quality in my headset is poor or the person at the other end cannot hear me when I talk using my desk phone.

The clear dial-tone switch and/or microphone-level setting in the Jabra PRO™ 9400 base may be set incorrectly. Correct by re-running the desk phone setup wizard. Please read the section: “Re-running the Setup Wizards” in the User Manual for more information.

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How do I change the battery for my Jabra PRO 9400 Series headset?

To change the battery you need the Jabra PRO 9400 battery change kit, which includes a battery and a small screwdriver.

Remove the headband from your headset.

Jabra PRO 9460 Mono / Jabra PRO 9470:

Jabra PRO 9460 Duo:

Open the cover of the headset using the screwdriver.

You can now remove the battery and replace it with the new one.

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How do I activate audio streaming with my Jabra PRO 9460 / 9465 / 9470?

Prerequisite:
Jabra PRO 9460
Jabra PRO 9465
Jabra PRO 9470

Guided setup:

In order to be able to use audio streaming, for example for Windows Live Meeting, a language program or simply to listen to music, please proceed as follows:

Remove the headset from the cradle and ensure there is no radio link open towards the base.

Using the touch screen display, select the “PC” symbol.

Now tap the”PC” icon on the touchscreen to open the “PC menu”.

Press “PC Audio Communication”.

Headset is now ready to stream audio from PC.

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How do I use conference mode with the Jabra PRO 9400 series?

Prerequisite:

For conference mode, you need a complete Jabra PRO 9400 and at least one additional headset. You can operate up to four headsets per base in conference mode.

Conference mode:

Remove the headset from the base, and set up a call.

This headset is now the "master headset" and controls the conference.

During the call, insert the second headset into the base of the master headset.

The following display now appears

Select "Sec."

The headset is now paired with the device.

You now hear a signal tone in the master headset. Pressing the "answer/end” button once on the master headset starts the conference or coaching function. Repeat the procedure for up to 2 additional headsets, making the total amount of headsets in the conference 4.

Anyone can leave the conference by pressing the “answer/end” button once.

For a permanent conference or coaching function (also in EHS and USB modes), you must install “Jabra PC Suite” on your computer if you have not already done so and open “Jabra Control Center”. In “Jabra Control Center” uncheck the box titled “End headset conference when call ends”

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FAQ - all questions

Audio
- The sound quality in my headset is poor or the person at the other end cannot hear me when I talk using my desk phone.
  
  The clear dial-tone switch and/or microphone-level setting in the Jabra PRO™ 9400 base may be set incorrectly. Correct by re-running the desk phone setup wizard. Please read the section: “Re-running the Setup Wizards” in the User Manual for more information.
  
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- I experience a buzzing sound in my Jabra PRO 9400.
  
  If the headset has been set up correctly, your phone may not be fully immune to the radio signals the headset uses. To remedy this issue, move the headset base at least 30 cm away from the phone. Alternatively, you can reduce the range of your headset by adjusting the settings on the touch screen.
  
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- I cannot hear sound or listen to music from my PC with my Jabra PRO 9400.
  Please try the following steps:
  1. Make sure that the Jabra PRO™ 9400 base is selected as the current audio device both in the Windows sound control panel and in the application you are using.
  2. Make sure the audio link to the PC is open (e.g., by right-clicking on the Jabra Device Service icon in the Windows notification area on your PC).
  3. Make sure softphone is enabled in Jabra PC Suite.
  Download the latest release of Jabra PC Suite
  
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- I hear a low noise in my Jabra PRO 9400 when there is silence at the other end.
  
  Your headset is probably using one of the highest volume settings. Decrease the speaker volume on the headset by sliding your finger down the touch-sensitive panel on the side of the headset.
  
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- I hear myself when I talk using my desk phone. What can I do?
  
  This probably means your transmission volume is too high. Set the transmission volume on your desk phone to a lower level.
  
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Compatibility
- Do the Jabra PRO 9400 and Jabra GO 6400 series support Mac?
  
  Although Jabra PRO 9400 and Jabra GO 6400 do not officially support Mac, both products have been tested on Mac Book, OS 10.4.1. USB audio, TX/RX works fine, i.e. via Skype.
  
  The great thing is the auto-audio-link, so although you do not have EHS on Skype with a Mac, the audio link opens automatically when Skype call is initiated. As always on Mac, you manually have to change audio setting before the audio is handled correctly.
  
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- How many Bluetooth devices can I have connected to my Jabra PRO 9470 base?
  
  Only one bluetooth device can be connected at the time.
  
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- Can I pair my Jabra PRO 9400 directly with a third-party DECT phone?
  
  No, you can only pair the headset with a Jabra PRO™ 9400 base (it is not Generic Access Profile (GAP) compliant). This is because Jabra PRO™ 9400 uses an enhanced version of the DECT standard, thereby enabling many of its advanced call-handling features. These enhancements are not supported by third-party manufacturers.
  
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- I have moved to a new desk at work. Is it possible to put my Jabra PRO 9400 on another Jabra PRO 9400 base?
  
  Yes. Just place your headset in the cradle on the new Jabra PRO 9400 base. The two devices will pair and connect automatically.
  
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Features
- Can I put calls on hold or use call waiting on my Jabra wireless headset?
  
  You are unable to put a call on hold, or use call waiting on the wireless headset. These functions must be used on the phone. You are able to remotely answer and disconnect one call at a time using the headset. You can also mute the call from the headset.
  
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- Can I turn the Jabra PRO 9400 off to save power when I am away from the base?
  
  Yes. Press and hold down the headset’s multifunction button down for 5 seconds. To turn the headset back on again, simply dock it in its cradle or press the multifunction button. Please note that this power cycle is the equivalent of resetting the headset.
  
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- Does the Jabra PRO 9400 series support conference calls?
  
  Yes, the Jabra PRO™ 9400 base is able to pair with one primary headset plus 3 optional and temporary secondary headsets. This allows you to share your conversation with another headset user for conference calling.
  
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Installation
- How do I change the battery for my Jabra PRO 9400 Series headset?
  
  To change the battery you need the Jabra PRO 9400 battery change kit, which includes a battery and a small screwdriver.
  
  Remove the headband from your headset.
  
  Jabra PRO 9460 Mono / Jabra PRO 9470:
  
  Jabra PRO 9460 Duo:
  
  Open the cover of the headset using the screwdriver.
  
  You can now remove the battery and replace it with the new one.
  
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- How do I activate audio streaming with my Jabra PRO 9460 / 9465 / 9470?
  
  Prerequisite:
  Jabra PRO 9460
  Jabra PRO 9465
  Jabra PRO 9470
  
  Guided setup:
  
  In order to be able to use audio streaming, for example for Windows Live Meeting, a language program or simply to listen to music, please proceed as follows:
  
  Remove the headset from the cradle and ensure there is no radio link open towards the base.
  
  Using the touch screen display, select the “PC” symbol.
  
  Now tap the”PC” icon on the touchscreen to open the “PC menu”.
  
  Press “PC Audio Communication”.
  
  Headset is now ready to stream audio from PC.
  
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- How do I use conference mode with the Jabra PRO 9400 series?
  
  Prerequisite:
  
  For conference mode, you need a complete Jabra PRO 9400 and at least one additional headset. You can operate up to four headsets per base in conference mode.
  
  Conference mode:
  
  Remove the headset from the base, and set up a call.
  
  This headset is now the "master headset" and controls the conference.
  
  During the call, insert the second headset into the base of the master headset.
  
  The following display now appears
  
  Select "Sec."
  
  The headset is now paired with the device.
  
  You now hear a signal tone in the master headset. Pressing the "answer/end” button once on the master headset starts the conference or coaching function. Repeat the procedure for up to 2 additional headsets, making the total amount of headsets in the conference 4.
  
  Anyone can leave the conference by pressing the “answer/end” button once.
  
  For a permanent conference or coaching function (also in EHS and USB modes), you must install “Jabra PC Suite” on your computer if you have not already done so and open “Jabra Control Center”. In “Jabra Control Center” uncheck the box titled “End headset conference when call ends”
  
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- How do I recover my Jabra PRO 9400 or Jabra GO 6400 after a failed firmware update?
  If a firmware update is interrupted the firmware update will fail and the touch screen goes blank
  (plain white). The Jabra PRO 9450 will also light up white. The product can be recovered by following this procedure:
  1. Go to www.jabra.com/support and find the support product page for the product being used:
  2. Download the relevant firmware for the product used, to the desktop or somewhere else you can locate it afterwards:
  3. Once the firmware has been saved to the PC, open the Jabra Firmware updater and and uncheck the box "check for firmware updates on Jabra web server":
  4. Press "Browse" to find the file that has been saved to the PC:
  5. Select your local region from the dropdown menu:
  6. Click "Next":
  7. The device will now start updating
    Important: Remember not to interrupt the firmware update.
  8. To ensure the firmware update is successful we recommend that you do not use the computer at all.
    The update takes less than 5 minutes.
  9. After the firmware update has been successfully completed the headset base will reboot itself and
    be ready for use
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- How do I pair my headset with the Jabra PRO 9400 base?
  
  If you dock a Jabra PRO 9400 base and headset that are not paired, the touch screen asks if you would like to pair the headset — either as a primary or secondary device. If you choose to pair it as secondary, the connection is temporary, lasting only until the end of the next (or current call). This feature is meant to facilitate conference calling.
  
  If you however want to assign the inserted headset as the primary headset, press the ‘prim’ option on the touch screen. Press the ‘no’ option to prevent pairing (while still charging the headset).
  
  If you dock a headset to a Jabra PRO™ 9400 base with which it is already paired, no pairing notification appears.
  
  For more information, see the section called “Pairing and Connecting the Base and Headset” in the User Manual.
  
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- How do I disable the ring tone signal in my headset?
  Prerequisite:
  
  The ring tone can only be disabled on the following headsets:
  - Jabra PRO 920 - only possible with Jabra service cable (Jabra product no. 14201-29)
  - Jabra PRO 930
  - Jabra PRO 9450 / 9460 / 9465 / 9470
  - Jabra GO 6470
  To disable the ringtone signal in the headset, you will need to have the latest Jabra PC Suite installed on the PC.
  
  Download the latest release of Jabra PC Suite
  
  After you have installed the latest version of the Jabra PC Suite follow the next steps:
  1. Put your headset in the cradle and make sure that the base is connected to the PC with the USB cord. Then start up the Jabra Control Center (Start > Programs > Jabra > Jabra PC Suite > Jabra Control Center).
  2. Click on the "Headset tab"
  3. To deactivate the ring tone signal, please uncheck the „Enable ringtone in headset“ option.
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- How do I change the master headset with the Jabra PRO 9460 / 9465 / 9470
  
  Please follow below steps:
  
  Ensure that no link is established to the existing master headset. Place the "new" headset in the headset cradle.
  
  The following display now appears:
  
  Select "Prim."
  
  The headset is now paired with the device and is ready for use.
  
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- How to connect my Jabra PRO 9400 / GO 6400 with Alcatel IP Touch 4028 EE, 4038 EE, 4068 EE
  Prerequisite:
  
  Jabra PRO 9460 / 9470 + Jabra Link 14201-20
  
  In combination with one of the following phones:
  - IP Touch 4028 EE
  - IP Touch 4038 EE
  - IP Touch 4068 EE
  EE = Extended Edition
  
  Connection:
  1. Plug the supplied phone cable for the Jabra PRO 94x0 into the socket marked ”phone” on your Jabra PRO 94x0 base and the other end of the cable into the socket marked with the “Phone" symbol on the EHS adapter.
  2. Now connect the red end of the cable (EHS adapter) to the socket marked “AUX” on the EHS adapter and the “AUX” socket on your Jabra PRO 94x0 base.
  3. Now connect the cable marked white and “D” to the socket marked “Headset/handset” on the EHS adapter and to the headset socket on your phone.
  4. Connect the orange cable marked “A” to the socket marked “COM” on the EHS adapter and to the “bell” socket on your phone.
  Please be aware that the device will not be fully functional until the colored markings for all cables have been connected to the EHS adapter, see photo.
  
  Then follow the instructions on the Jabra PRO 9470 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "DHSG"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone settings with device software version 9.xx and higher:
  
  Phone settings are no longer required. Once the phone connector has been adapted correctly, a headset symbol should appear in the “phone display”. If the headset symbol does not appear, please check the following settings:
  
  Menu > Settings > Phone > Phone connector > Activate/select headset.
  
  Phone settings with device software version lower than 9.xx:
  
  Important: Please note that the "Force Headset" function must not be activated on the device, as this will prevent you from accepting external calls.
  
  Menu > Settings > Phone > Phone connector > Force headset OFF
  
  Menu > Settings > Phone > Socket > Activate headset
  
  Ringtone signal / phone settings:
  
  Important: Please note that the ring tone signal on the headset will only be transferred if one of the following ringtones has been selected: Standard / Classic / Cold River / Dooing-Dooing. > Menu > Settings > Ringtone > Internal/External
  
  If you have set the correct ringtone, and you still do not have a ringtone signal, check the following settings: Menu > Settings > Phone > Internal/External > additional options
  
  The following options need to be set to “OFF”: No tone, Progressive, Beeps.
  
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- How to connect my Jabra PRO 9400 / GO 6400 with Nortel IP 1120E, 1140E, 1150E, 1165E
  Prerequisite:
  
  Jabra PRO 9460 / 9465 / 9470 + Jabra LINK 14201-32
  
  In combination with one of the following phones:
  - Nortel IP 1120E
  - Nortel IP 1140E
  - Nortel IP 1150E
  - Nortel IP 1165E
  from Firmware release 3.1 for IP phones
  
  Connection:
  1. Connect the 1-sided end (USB plug) of the EHS adapter to the USB socket of your desk phone.
  2. Connect the split end of the EHS adapter to the Jabra PRO 9400 base as follows. Plug the RJ9 plug into the socket marked with a “phone” symbol and the RJ45 plug into the base socket marked with "AUX".
  Setting up the base:
  
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select phone settings, "Desk phone", then "Connect to a desk phone?”, "Manual".
  
  Select Adapter Type "DHSG"
  
  Base setup:
  
  Set the phone setup switch to position "A".
  
  Microphone volume setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided set-up:
  
  As part of the installation you can dial into the local Jabra Setup server that takes care of configuring audio path. Please follow the instructions shown on the display. In the event your Jabra Setup Server is not reachable, please contact your local Jabra Support team.
  
  Phone setup:
  
  Press the "Service" button twice > Preset >Headsets > USB.
  
  In addition you must activate the menu option "Enable HID Commands". See below.
  
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- How to connect my Jabra PRO 9400 / GO 6470 with Siemens OpenStage 30,40,60,80
  Prerequisite:
  
  Jabra PRO 9460 / Jabra PRO 9470 + Jabra LINK 14201-10
  
  In combination with one of the following phones:
  - Siemens OpenStage 30/40/60/80
  Connection:
  1. Plug the 1-sided end of the DHSG cable marked blue into the phone socket marked with a "headset" symbol.
  2. Plug the RJ9 plug of the DHSG cable into the headset base socket marked with a “phone” symbol and the RJ45 plug into the socket marked with "AUX".
  Then follow the instructions of the Jabra PRO 9400 / Jabra GO 6470 base SmartSetup Wizard.
  
  Select phone settings, "Desk phone", then "Connect to a desk phone?”, "Manual".
  
  Select adapter type "DHSG"
  
  Base setup:
  
  Set the phone setup switch to position "A".
  
  Microphone volume setting:
  
  We recommend setting the microphone volume to 6 out of 13.
  
  Guided set-up:
  
  As part of the installation you can dial into the local Jabra Setup server that takes care of configuring the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone setup:
  
  Important: For the equipment software 3.18 the headset operation must be set up additionally on the phone.
  
  OpenStage 30/40: Menu> Audio Accessories> Headset> Cordless
  
  OpenStage 60/80: Menu> User> Audio> Settings> Headset> Cordless
  
  Important: The dial tone signal in the headset is transmitted only if the standard ringtones are used. No ringtone is transmitted for mp3 ringtones.
  
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- How to connect my Jabra PRO 9400 / GO 6470 with Siemens Opti Point 410, 420, 500, 600
  Prerequisite:
  
  Jabra PRO 9460 / Jabra PRO 9470 + Jabra LINK 14201-10 + Acoustic Adapter
  
  In combination with one of the following phones:
  - Opti Point 410 standard / advance
  - Opti Point 420 standard / advance
  - Opti Point 500 basic / standard / advance
  - Opti Point 600
  + Opti Point Acoustic Adapter:
  - min. Version number for: S30817-K7110-B508 -10
  - min. Version number for: S30817-K7110-N508 -1
  + HiPath phone system:
  - HiPath 500 from V.5
  - HiPath 1220 from V2.1 Build 032
  - HiPath 2000 from V1.0
  - HiPath 3000 from V3 SMR 14
  - HiPath 3000 from V4 SMR 7
  - HiPath 4000 from V1
  Important: If any of the components are missing the Remote Call Control will not work.
  
  Connection:
  1. Plug the 1-sided end of the DHSG cable marked in blue into the socket of the OptiPoint Acoustic Adapter marked with the "headset" symbol.
  2. Connect the split end of the DHSG cable with the Jabra PRO 9400 base as follows. Plug the RJ9 plug into the socket marked with a “phone” symbol and the RJ45 plug into the base socket marked with "AUX".
  Then follow the instructions of the Jabra PRO 9400 base SmartSetup Wizard.
  
  Select phone settings, "Desk phone", then "Connect to a desk phone?”, "Manual".
  
  Select adapter type "Siemens OptiPoint"
  
  Base setup:
  
  Set the phone setup switch to position "A".
  
  Microphone volume setting:
  
  We recommend setting the microphone volume to 6 out of 13.
  
  Guided set-up:
  
  As part of the installation you can dial into the local Jabra Setup server that takes care of configuring the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone setup:
  
  Important: As soon as the headset is connected and set up, a reset must be performed on the OptiPoint, for the EHS function to activate.
  
  An optional headset button can be installed in the phone menu (combination: *91>select button > change button > headset > OK).
  
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- How to connect my Jabra PRO 9400 / GO 6400 with Aastra Open Phone 63 and 65
  Prerequisite:
  - Jabra PRO 9460 + Jabra 8800-00-93 + AZ adapter (from Aastra / DeTeWe)
  - Jabra PRO 9470
  - In combination with one of the following phones:
  - DeTeWe Open Phone 63 / 65
  System:
  - Open Com 100 from Software 5.2
  - Open Com 1000 from Software 3.2
  Connection:
  1. Connect the supplied RJ9 to RJ9 4-pin cable connection to the socket marked with the ”phone” symbol on the base of the Jabra PRO 94x0 and the other end to the "headset port" socket of the AZ adapter.
  2. Now plug the 8-pin RJ45 connector of the 8800-00-93 cable connection into the "AUX" port on the Jabra PRO 9400 base.
  3. Connect the hollow socket connector to the socket marked with the "bell" symbol on the AZ adapter and plug the 6-pin western connector into the "second receiver" socket on the AZ adapter.
  Then follow the instructions on the Jabra PRO 9400 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "GN1000"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone setup:
  
  Activate the "remote headset" function on your Open Phone device.
  Enter the following key combination on your Open Phone 63/65:
  
  > MENU > SETTINGS > PERIPHERALS > Additional device selection >
  
  "REMOTE HEADSET"
  
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- How to connect my Jabra PRO 9400 / GO 6400 with Avaya 1408, 1416, 1608, 1616, 9404, 9408, 9504, 9508, 9608, 9610, 9611G, 9620, 9620C, 9620L, 9621G, 9630, 9630G, 9640C, 9640G, 9641G, 9650, 9650C, 9670
  Prequisite:
  
  Jabra PRO 9460 / 9470 + Jabra Link 14201-20
  
  In combination with one of the following Avaya phones:
  - 1408 / 1416
  - 1608 / 1616
  - 9404 / 9408
  - 9504 / 9508
  - 9608 / 9610 / 9611G / 9620 / 9620C / 9620L / 9621G
  - 9630 / 9630G / 9640C / 9640G / 9641G / 9650 / 9650C / 9670
  Connection:
  1. Plug the supplied phone cable into the socket marked ”phone” on your Jabra PRO 94x0 base and the other end to the socket marked with a ”phone” symbol on the EHS adapter.
  2. Now connect the cable marked red to the socket marked “AUX” on the EHS adapter and to the “AUX” socket on your Jabra PRO 94x0 base.
  3. Now connect the white cable marked “C” to the socket marked “Headset/handset” on the EHS adapter and to the ”headset” socket on your phone.
  4. Important: If you have a 1408/1416 or 9404/9408 phone, you should use the white cable marked "A" (instead of the "C" cable).
  5. Connect the signal sensor to the EHS adapter and fasten it in the middle of the phone’s loudspeaker.
  Please be aware that the device will not be fully functional until the colored markings for all cables have been connected to the EHS adapter, see photo.
  
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "DHSG"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
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- How to connect my Jabra PRO 9400 / GO 6400 with Cisco 8961, 9951, 9971
  Prerequisite:
  
  Jabra PRO 9460 / 9465 / 9470 + LINK 14201-30
  
  In combination with one of the following phones:
  - Cisco 8961 / 9951 / 9971 (from FW 2.2.0)
  Important: The following requirements need to be fulfilled to use the remote call control:
  
  Cisco Unified Communications Manager (CUCM) from release 7.1(3a) SU1 and phone firmware 9.0(3) or higher
  
  Cisco Call Manager Express from Version 4.1 and phone firmware 9.0(3). You will be informed about the required IOC version during the download (Cisco).
  
  Connection:
  1. Connect the 1-ended side (USB connector) of the EHS adapter to the USB port on your phone device.
  2. Connect the split end of the EHS adapter to the Jabra PRO 94x0 base. Plug the RJ9 connector into the socket marked with a ”phone” symbol and the RJ45 connector into the socket marked "AUX" on the base.
  Base setup:
  
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "DHSG"
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Communication Manager setup:
  
  Under the tab "Wideband Headset UC Control", select the "Enabled" option for each terminal.
  
  On the tab "Enable/Disable USB Classes ", select "Audio Class" for the Jabra GN93x0 series.
  
  In connection with the Jabra PRO 9400 and Jabra GO 6470 series, select "Human Interface Device".??
  
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- How to connect my Jabra PRO 9400 / GO 6400 with Aastra 6753i, 6755i, 6757i
  Prerequisite:
  
  Jabra PRO 9460 / 9470 + Jabra LINK 14201-10 + DHSG connection cable from Aastra
  
  In combination with one of the following phones:
  - Aastra 53i / 55i / 57i / 57iCT
  - Aastra 6753i / 6755i / 6757i / 6757i CT
  with phone firmware 2.5.1.2000 or higher
  
  Connection:
  
  Aastra DHSG cable:
  1. Plug the split end of the Aastra DHSG cord into your device as follows:
  2. Plug the RJ9 connector (marked green) into the “headset” socket and the RJ45 connector (marked yellow) into the socket for the expansion module.
  3. Plug the single end of the Aastra DHSG cord (marked blue) into the RJ45 adapter.
  GN Netcom DHSG cord:
  1. Plug the single end of the 14201-10 cable(marked blue) into the free socket on the RJ45 adapter.
  2. Connect the split end of the DHSG cable to the Jabra PRO 94x0 base as follows: plug the RJ9 connector into the socket with the complete ”phone” symbol and the RJ45 connector into the socket marked with "AUX" on the base
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "DHSG"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone settings:
  
  In version 2.5.1.2000, the DHSG mode is deactivated by default and will need to be activated using Aastra.cfg or. mac.cfg with the command “dhsg:1”.
  
  From version 2.5.2: Options > Default settings > Audio settings > DHSG > On
  
  The Audio mode must be set to “Headset/Speaker” in the phone settings:
  
  Options > Default settings > Audio settings > Audio mode > Headset / Speaker
  
  There is no possibility for remote call control when using an expansion keypad.
  
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- How to connect my Jabra PRO 9400 / GO 6400 with Aastra Office 70 and 80 or Aastra 5370 and 5380
  Prerequisite:
  Jabra PRO 9460 / 9470 + Jabra LINK 14201-10
  
  In combination with one of the following phones:
  - Office 70 / 70 IP or 5370 IP
  - Office 80 / 80 IP or 5380 IP
  Connection:
  1. Plug the single end of the DHSG cable indicated in “blue” into the socket marked with a ”headset” symbol on the phone.
  2. Connect the split end of the DHSG cable to the Jabra PRO 94x0 base as follows: plug the RJ9 connector into the socket marked with a ”phone” symbol and the RJ45 connector into the socket marked "AUX" on the base.
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "DHSG"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone settings:
  
  Menu > Settings > Phone setting > Headset > Headset ON
  
  From Release 7.9: Menu > Settings > Audio > Headset > Headset ON
  
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- How to connect my Jabra PRO 9400 / GO 6470 with Cisco 7942 G, 7945 G, 7962 G, 7965 G, 7975 G
  Prerequisite:
  
  Jabra PRO 9460 / 9470 + Jabra Link 14201-22
  
  In combination with one of the following phones:
  - Cisco 7942 G
  - Cisco 7945 G
  - Cisco 7962 G
  - Cisco 7965 G
  - Cisco 7975 G
  Device:
  
  Cisco Unified Call Manager (CUCM)
  
  Cisco Call Manager Express (CME) from Version 4.1 and phone firmware 8.3.3. You will be informed about the required IOC version during the download (Cisco).
  
  (Remote call control is also possible with the expansion modules 7915 and 7916)
  
  Important: The following requirements need to be fulfilled to use the Remote Call Control:
  
  VoIP phones SCCP (Cisco protocol) require phone firmware 8.3(3) and Cisco Unified Communications Manager (CUCM) from release 3.3, 4.0, 4.1, 4.2, 4.3, 5.0, 6.0, 7.0 and 8.0.
  
  SIP phones require phone firmware 8.3(3) and Cisco Unified Communications Manager (CUCM) from release 5.0, 5.1, 6.0, 7.0 and 8.0.
  
  Connection:
  1. Plug the supplied cable into the socket marked “Headset interface” on your Cisco phone and the other end to the socket marked with the ”phone” symbol on the Jabra PRO 94x0 base.
  2. Connect the EHS adapter to the "AUX" socket on your Cisco device and the "AUX" interface on your base.
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "Cisco"
  
  Base settings:
  
  Set the phone set-up switch to position "B".
  
  Setting the microphone volume:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Communication manager setup:
  
  Under "Devices", you need to enable the call answering "Wireless Headset Hookswitch Control" for each terminal.
  
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- How to connect my Jabra PRO / GO with Alcatel IP Touch 4028, 4038, 4068
  Prerequisite:
  
  Jabra PRO 9460 / PRO 9470 + Jabra LINK 14201-36
  
  In combination with one of the following phones:
  - IP Touch 4028
  - IP Touch 4038
  - IP Touch 4068
  Connection:
  
  2-sided end:
  
  Plug the RJ45 connector (red band) into the red socket marked with “AUX” and the RJ9 connector (blue band) into the blue socket marked with the “phone" symbol on the base of the Jabra PRO 94x0.
  
  2-fold Y coupling end:
  
  Plug the 3.5 mm phone connector into the headset interface and the RJ12 connector into the socket marked by a bell on the phone. The additional socket on the Y-coupling remains free in case you need to connect to an IP device.
  
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "MSH"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone settings with device software version 9.xx and higher:
  
  Phone settings are no longer required. Once the phone connector has been inserted correctly, a headset symbol should appear in the ”phone” display. If the headset symbol does not appear, please check the following settings:
  
  Menu > Settings > Phone > Phone connector > Activate/select headset.
  
  Phone settings with device software version lower than 9.xx:
  
  Important: Please note that the "Force Headset" function must not be activated on the device, as this will prevent you from accepting external calls.
  
  Menu > Settings > Phone > Phone connector > Force headset OFF
  
  Menu > Settings > Phone > Socket > Activate headset
  
  Ringtone signal / phone settings:
  
  Important: Please note that the ring tone signal on the headset will only be transferred if one of the following ringtones has been selected: Standard / Classic / Cold River / Dooing-Dooing,. > Menu > Settings > Ringtone > Internal/External
  
  If you have set the correct ringtone, and you still do not have a ringtone signal, check the following settings:
  
  Menu > Settings > Phone > Internal/External > additional options
  
  The following options need to be set to “OFF”: No tone, Progressive, Beeps.
  
  Calls using the headset can be connected/transferred as follows:
  Dial the phone number > "transfer" will now appear on the phone display > press the associated function button next to the phone display > then end the conversation using the button marked ”headset”.
  
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- How to connect my Jabra PRO / GO with Alcatel Touch 4029, 4039
  Prerequisite:
  
  Jabra PRO 9460 / 9470 + Jabra LINK 14201-36
  
  In combination with one of the following phones:
  - Touch 4029
  - Touch 4039
  Connection:
  
  2-sided end:
  
  Plug the RJ45 connector (red band) into the red socket marked “AUX” and the RJ9 connector (blue band) into the blue socket marked with the “phone" symbol on the base of the PRO 94x0.
  2-fold Y coupling end:
  
  Plug the 3.5 mm phone connector into the “headset interface” and the RJ12 connector into the socket marked by a bell on the phone. Then connect the phone cable for the phone directly into the additional connection socket of the Y cable.
  
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "MSH"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
  Phone settings with device software version 9.xx and greater
  
  Phone settings are no longer required. Once the phone connector has been adapted correctly, a headset symbol should appear in the “phone display”. If the headset symbol does not appear, please check the following settings:
  
  Menu > Settings > Phone > Phone connector > Activate/select headset.
  
  Phone settings with device software lower than 9.xx:
  
  Important: Please note that the "Force Headset" function must not be activated on the device, as this will prevent you from accepting external calls.
  
  Menu > Settings > Phone > Phone connector > Force headset OFF
  
  Menu > Settings > Phone > Jack > Activate headset
  
  Ringtone signal / phone settings:
  
  Important: Please note that the ring tone signal on the headset will only be transferred if one of the following ringtones has been selected: Standard / Classic / Cold River / Dooing-Dooing. > Menu > Settings > Ringtone > Internal/External
  
  If you have set the correct ringtone, and you still do not have a ringtone signal, check the following settings:
  
  Menu > Settings > Phone > Internal/External > additional options
  
  The following options need to be set to “OFF”: No tone, Progressive, Beeps.
  
  Calls using the headset can be connected/transferred as follows:
  
  Dial phone number > "transfer" will now appear on the phone display > press the associated function button next to the phone display > then end the conversation using the button marked ”headset”.
  
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- How to connect my Jabra PRO / GO with Avaya 2420, 4610, 4620, 4621, 4622, 4625, 4630, 5420, 5610, 5620, 5621, 5625
  Prerequisite:
  
  Jabra PRO 9460 / 9470 + Jabra Link 14201-19
  
  In combination with one of the following Avaya phones:
  - 2420 from Call manager Software 4.0
  - 4610 / 4620 / 4621 / 4622 / 4625 from firmware 1.8
  - 4630 / 5420 / 5610 / 5620 / 5621 / 5625
  Connection:
  1. Remove your phone’s network cable.
  2. Connect the EHS adapter to the "EU24/ ADJ" socket on your Avaya device and the "AUX" interface on your Jabra PRO 9400 base.
  3. Now connect the 4-pin cable connection to the socket marked with the ”phone” symbol on the base of the Jabra PRO 94x0 and the other end to the ”headset” interface of your phone.
  4. Now you can reconnect your phone to the network cable.
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "DHSG"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
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- How to connect my Jabra PRO / GO with Avaya IP 2410, IP 5410, IP 6416D, IP 6416M, 6424D, 6424M
  Prerequisite:
  
  Jabra PRO 9460 / 9470 + Jabra Link 14201-20
  
  In combination with one of the following Avaya devices:
  - IP 2410
  - IP 5410
  - IP 6416D+M/ 6424D+M
  Connection:
  1. Plug the supplied cable into the socket marked ”phone” on your Jabra PRO 94x0 base and the other end to the socket marked with a ”phone” symbol on the EHS adapter.
  2. Now connect the cable marked red to the socket marked “AUX” on the EHS adapter and to the “AUX” socket on your Jabra PRO 94x0 base.
  3. Now connect the cable marked white and “A” to the socket marked “Headset/handset” on the EHS adapter and to the ”headset” socket on your phone.
    Important: If you have a 6416D+M / 6424D+M phone, use the cable marked white and "B" (instead of the cable marked "C").
  Connect the signal sensor to the EHS adapter and fasten it in the middle of the phone’s loudspeaker.
  
  Then follow the instructions on the Jabra PRO 94x0 base SmartSetup Wizard.
  
  Select the phone setting “Desk phone”, then “Connect to a desk phone?”, “Manual”.
  
  Select adapter type "DHSG"
  
  Base settings:
  
  Set the phone set-up switch to position "A".
  
  Microphone level setup:
  
  We recommend setting the microphone volume to 7 out of 13.
  
  Guided setup:
  
  As a part of the installation, you can dial into your local Jabra Setup server, which will configure the audio path. Please follow the instructions shown on the display. If your Jabra Setup Server is unavailable, please contact your local Jabra Support team.
  
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- How to connect my Jabra PRO 9400 to a desk phone without remote call control functionality (EHS) or PC
  Connecting to PC/laptop:
  1. Connect the USB connection cable supplied to the mini-USB socket on the Jabra PRO 9400 base and a vacant USB slot on your PC/laptop.
  2. The Jabra PRO 9400 will now be automatically registered in your system control under >Sound & Audio devices.
  The Jabra PRO 9400 is plug-and-play with the following operating systems:
  - Microsoft Windows 7
  - Microsoft Vista
  - Windows 2000 / ME / XP
  - Mac OS from 9.0.4 to 10.1.3 and OS X 10.5
  - SUSE Linux from Kernel 9.0
  Desk phone without headset port:
  
  This desk phone does not have a dedicated headset port.
  1. On the desk phone, unplug the handset cable from the phone body.
  2. Connect the handset cable to the port marked “handset” on the base.
  3. Plug the supplied telephone cable into the port marked “phone” on the base.
  4. Connect the telephone cable into the handset port on the desk phone.
  Desk phone with headset port:
  
  This type of desk phone has a dedicated headset port (usually at the back of the phone). These phones typically have a button on the front panel for switching between handset and headset.
  1. Plug the supplied telephone cable into the port marked “phone” on the base.
  2. Connect the telephone cable to the headset port on the desk phone.
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- I cannot contact the Dial-in server. What should I do?
  
  Let the touch screen wizard guide you — you can retry the automatic setup or try a manual setup of your desk phone. You can also choose to retry the cable setup. See the section called “Configuring the Jabra PRO™ 9400 base for your desk phone” in the user manual for more information.
  
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- What is the number of available lines on the Jabra PRO 9400 and Jabra GO 6400 auto setup server?
  The Jabra Setup Server can handle 30 simultaneous incoming calls globally, where 10 of these can be from the same country.
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- When I try to make a call using my desk phone, the Jabra GN1000 RHL lifts but the call is not connected.
  
  The Jabra GN1000 cannot be used in conjunction with a headset port. Make sure that the Jabra wireless headset base is connected to the desk phone handset port and not the headset port (if the desk phone has one).
  
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- Why does my computer not detect my Jabra PRO 9400 base?
  
  Try connecting the base to another USB port on the PC. Also please note that it is recommended to have a direct connection - e.g. with no USB hub in between.
  
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- Why does my Jabra PRO 9400 not work with my desk phone / softphone / mobile phone (Jabra PRO ™ 9470 only)?
  Please follow below steps:
  1. Make sure the headset is charged. The LED lights a constant yellow color while charging, then shows no light at all (only state indication) when fully charged.
  2. Make sure the headset is within range of the base (up to 150m) and that the mobile is within range of the base (up to 10m).
  3. The base / mobile phone and the headset may no longer be paired. Please refer to the product manual for instructions on how to re-pair the headset with the base or mobile phone.
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- How to connect and use my Jabra PRO 9470 with AVAYA one-X Communicator
  
  | Connection and configuration
  
  1.   Download and install Jabra PC Suite on your computer (required for headset call control).
  2.   Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
  3.   Choose your preferred language for installation.
  4.   When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
  5.   When asked to Connect to a Softphone choose Yes.
  6.   Touch > to begin.
  7.   Choose Avaya, then >.
  8.   When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
  9.   As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
  10.   Touch X to reboot.
  11.   After the headset base reboots, wait briefly for Windows to install the driver for the headset.
  12.   Start up one-X Communicator.
  13.   In the one-X Communicator main window, click the drop down menu and choose Settings, then General Settings.
  
  14.   Under Devices and Services, select the Audio option.
  15.   Under Microphone, select the Jabra PRO 9470 from the drop down menu.
  16.   Under Speaker, select the Jabra PRO 9470 from the drop down menu.
  
  17.   When you have finished, click OK.
  
  Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:
  
  1.   Go to Windows Control Panel.
  2.   Select Hardware and Sound.
  3.   Click Sounds to display the list of playback devices.
  4.   Select Speakers from the list and set as the default.
  5.   Now your speakers will provide audio for program-related sounds.
  
  | Usage
  
  Receiving a call
  
  You will see a call notification pop-up on your computer screen when you have an incoming call.
  
  Option 1: Press the Answer button on the headset base to answer the call.
  
  Option 2: Press the Answer button on the headset to answer the call.
  
  Option 3: Click the green handset on the call notification pop-up on your screen.
  
  Option 4: If you are unavailable, you can click the red handset to ignore the call.
  
  Adjust audio:
  
  To increase the listening volume, slide up the Volume touch sensor.
  
  To decrease the listening volume, slide down the Volume touch sensor.
  
  To mute or unmute the microphone, double-tap the Volume touch sensor.
  
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- How to connect and use my Jabra PRO 9470 with Cisco IP Communicator for Windows
  
  | Connection and configuration
  
  1.   Download and install Jabra PC Suite on your computer (required for headset call control).
  2.   Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
  3.   Choose your preferred language for installation.
  4.   When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
  5.   When asked to Connect to a Softphone choose Yes.
  6.   Touch > to begin.
  7.   Choose Cisco, then >.
  8.   When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
  9.   As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
  10.   Touch X to reboot.
  11.   After the headset base reboots, wait briefly for Windows to install the driver for the headset.
  12.   Start up IP Communicator.
  13.   In the IP Communicator main window, click the drop down menu and choose Audio Tuning Wizard.
  
  14.   To continue to the wizard, click Next.
  15.   Under Headset, select the Jabra PRO 9470 from the drop down menu.
  16.   Under Speakerphone, select the Jabra PRO 9470 from the drop down menu.
  17.   Under Handset, select the Jabra PRO 9470 from the drop down menu.
  18.   Under Ringer, select the Jabra PRO 9470 from the drop down menu.
  19.   To continue, click Next.
  
  20.   To test listening audio click Play, then Next.
  21.   To test microphone volume click Test, then Next.
  
  22.   When complete, click Finish.
  
  Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:
  
  1.   Go to Windows Control Panel.
  2.   Select Hardware and Sound.
  3.   Click Sounds to display the list of playback devices.
  4.   Select Speakers from the list and set as the default.
  5.   Now your speakers will provide audio for program-related sounds.
  
  | Usage
  
  Receiving a call
  
  You will see a call notification pop-up on your computer screen when you have an incoming call.
  
  Option 1: Press the Answer button on the headset base to answer the call.
  
  Option 2: Press the Answer button on the headset to answer the call.
  
  Option 3: Click the headset icon on the call window.
  
  Adjust audio:
  
  To increase the listening volume, slide up the Volume touch sensor.
  
  To decrease the listening volume, slide down the Volume touch sensor.
  
  To mute or unmute the microphone, double-tap the Volume touch sensor.
  
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- How to connect and use my Jabra PRO 9470 with IBM Sametime for Windows
  
  | Connection and configuration
  
  1.   Download and install Jabra PC Suite on your computer (required for headset call control).
  2.   Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
  3.   Choose your preferred language for installation.
  4.   When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
  5.   When asked to Connect to a Softphone choose Yes.
  6.   Touch > to begin.
  7.   Choose IBM, then >.
  8.   When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
  9.   As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
  10.   Touch X to reboot.
  11.   After the headset base reboots, wait briefly for Windows to install the driver for the headset.
  12.   Start up Sametime.
  13.   In the Sametime main window, click File and choose Preferences.
  
  14.   Select the Voice and Video option.
  15.   Next to Microphone, select the Jabra PRO 9470 from the drop down menu.
  16.   Next to Speakers, select the Jabra PRO 9470 from the drop down menu.
  17.   Next to Ringing, select the Jabra PRO 9470 from the drop down menu.
  
  18.   When you have finished, click Apply, then OK.
  
  Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:
  
  1.   Go to Windows Control Panel.
  2.   Select Hardware and Sound.
  3.   Click Sounds to display the list of playback devices.
  4.   Select Speakers from the list and set as the default.
  5.   Now your speakers will provide audio for program-related sounds.
  
  | Usage
  
  Receiving a call
  
  You will see a call notification pop-up on your computer screen when you have an incoming call.
  
  Option 1: Press the Answer button on the headset base to answer the call.
  
  Option 2: Press the Answer button on the headset to answer the call.
  
  Option 3: Click Accept on the call notification pop-up on your screen.
  
  Option 4: If you are unavailable, you can click Decline or Decline Options to choose to reply with an instant message.
  
  Adjust audio:
  
  To increase the listening volume, slide up the Volume touch sensor.
  
  To decrease the listening volume, slide down the Volume touch sensor.
  
  To mute or unmute the microphone, double-tap the Volume touch sensor.
  
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- How to connect and use my Jabra PRO 9470 with Microsoft Lync for Windows
  
  | Connection and configuration
  
  1.   Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
  2.   Choose your preferred language for installation.
  3.   When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
  4.   When asked to Connect to a Softphone choose Yes.
  5.   Touch > to begin.
  6.   Choose Microsoft, then >.
  7.   When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
  8.   As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
  9.   Touch X to reboot.
  10.   After the headset base reboots, wait briefly for Windows to install the driver for the headset.
  11.   Start up Lync.
  12.   In the Lync main window, click Tools and choose Audio Device Settings.
  13.   Select the Tools option.
  14.   Select Audio Device Settings.
  
  15.   Under Audio device, select the Jabra PRO 9470 from the drop down menu.
  
  16.   To test audio, click on the green play icons and/or Check Call Quality to place a test call.
  17.   When you have finished, click OK.
  
  Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:
  
  1.   Go to Windows Control Panel.
  2.   Select Hardware and Sound.
  3.   Click Sounds to display the list of playback devices.
  4.   Select Speakers from the list and set as the default.
  5.   Now your speakers will provide audio for program-related sounds.
  
  | Usage
  
  Receiving a call
  
  You will see a call notification pop-up on your computer screen when you have an incoming call.
  
  Option 1: Press the Answer button on the headset base to answer the call.
  
  Option 2: Press the Answer button on the headset to answer the call.
  
  Option 3: Click Accept on the call notification pop-up on your screen.
  
  Option 4: If you are unavailable, you can click Redirect or choose to reply with an instant message.
  
  Adjust audio:
  
  To increase the listening volume, slide up the Volume touch sensor.
  
  To decrease the listening volume, slide down the Volume touch sensor.
  
  To mute or unmute the microphone, double-tap the Volume touch sensor.
  
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  Thank you for your feedback
  
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- How to connect and use my Jabra PRO 9470 with Skype for Windows
  
  | Connection and configuration
  
  1.   Download and install Jabra PC Suite on your computer (required for headset call control).
  2.   Plug the headset touch screen base into AC power and dock the headset (see right). Allow to charge for at least 20 minutes.
  3.   Choose your preferred language for installation.
  4.   When asked to Connect to a Desk Phone choose No. (if Desk Phone installation is required, see alternate guide)
  5.   When asked to Connect to a Softphone choose Yes.
  6.   Touch > to begin.
  7.   Choose Skype, then >.
  8.   When asked to Connect to a Mobile Phone choose No. (if Mobile Phone installation is required, see User Manual)
  9.   As required, set Personal Preferences, review Jabra PC Suite software, and complete Headset Intro.
  10.   Touch X to reboot.
  11.   After the headset base reboots, wait briefly for Windows to install the driver for the headset.
  12.   Start up Skype.
  13.   In the Skype main window, click Tools and choose Options.
  
  14.   Under General, select the Audio settings option.
  15.   Next to Microphone, select the Jabra PRO 9470 from the drop down menu.
  16.   Next to Speakers, select the Jabra PRO 9470 from the drop down menu.
  17.   Next to Ringing, select the Jabra PRO 9470 from the drop down menu.
  
  18.   When you have finished, click Save.
  
  Important: If your program-related sounds continue to come through the headset and you prefer them to come from your speakers, please take the following steps:
  
  1.   Go to Windows Control Panel.
  2.   Select Hardware and Sound.
  3.   Click Sounds to display the list of playback devices.
  4.   Select Speakers from the list and set as the default.
  5.   Now your speakers will provide audio for program-related sounds.
  
  | Usage
  
  Receiving a call
  
  You will see a call notification pop-up on your computer screen when you have an incoming call.
  
  Option 1: Press the Answer button on the headset base to answer the call.
  
  Option 2: Press the Answer button on the headset to answer the call.
  
  Option 3: Click Answer on the call notification pop-up on your screen.
  
  Option 4: If you are unavailable, you can click Decline.
  
  Adjust audio:
  
  To increase the listening volume, slide up the Volume touch sensor.
  
  To decrease the listening volume, slide down the Volume touch sensor.
  
  To mute or unmute the microphone, double-tap the Volume touch sensor.
  
  Was this useful?
  
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  Thank you for your feedback
  
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Technologies
- Does Wi-Fi interfere with Jabra PRO 9400 if you have them in the same place?
  
  No, the Jabra PRO 9470 Bluetooth port uses adaptive frequency hopping, thereby avoiding channels that are blocked by Wi-Fi. To ensure good sound quality only the free channels are used.
  
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- How does the Intellitone setting work on my headset?
  
  How are the 0-4 hours defined? Does it average out the sound or does it just stop the peaks at certain levels?
  
  According to the EC standards the SPL (Sound Pressure Level) during a full working day (8h) should be less than 85 dBA. For the Jabra PRO and GO products this realized by having an Auto Volume algorithm running in IntelliTone Level 1-3 (4). In Level 3 the SPL is set such that it will not exceed 85 dBA.
  
  Depending on your volume setting the Auto Volume function will regulate the received Audio (a.k.a. RX) so that the long term average speech energy is constant. At highest volume step, this target level will be approx. 85 dBA. For Level 1 and 2 where a lower amount of hours can be specified the target level is adjusted according to how much the user is exposed during this period. For example to fulfill the 85 dBA over a 8 hours working day corresponds to 3 dB higher level over a 4 hours duration. In this case the SPL can be set higher for setting 1 (0-4 hours) and Level 2 (4-8 hours) and still comply with the 85 dBA requirement.
  
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- What is the range on my Jabra PRO 9400?
  
  The Jabra PRO 9400 supports a maximum range of up to 150m* (base to headset). In practice, you may find the range to be somewhat shorter due to physical obstructions and electromagnetic interference.
  
  The sound in your headset will slowly deteriorate as you move farther from the base. Move back into range and sound quality is restored. If you move all the way out of range while talking, you will lose all sound, but your call will be held open at the base for 60 seconds. This gives you the chance to move back in range; however, after 60 seconds the current call will be terminated.
  
  If you remain out of range for a longer time, you may need to re-establish the DECT connection manually when you return (i.e. dock the headset to the base).
  
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Other
- How to find the firmware version of my device?
  1. Make sure you have the latest Jabra PC Suite.
  2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
  3. Go to the Help function and click on About Jabra.... The firmware version appears.
  Download the latest release of Jabra PC Suite
  
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- Is it possible to automate calling and answering on my desk phone without using a handset lifter?
  
  Yes, but only if your desk phone has an electronic hook switch feature. Ask your supplier about the phone’s compatibility or consult the Setup & Support area.
  
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- What is the talk time of my Jabra PRO 9400 headset?
  
  For the Jabra PRO 9460, Jabra PRO 9460 Duo and Jabra PRO 9465 Duo the talk time is about 8 hours in wideband talk mode and 11 hours in narrowband talk mode. For the Jabra PRO 9470 the talktime is about 6 hours for wideband talk mode and up to 9 hours for narrowband talk mode.
  
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Download area

Software

File description	Release date	Version	File size
Jabra PC Suite	4/18/2013	2.11.3231	31,4 MB	Download
Firmware Jabra PRO 9460/9465/9470 Service Pack 3 for Value Pack 3 for Jabra PRO 9400 Series Release Date: 19/09/2012 Software Release No.: 3.8.2 Enhancements • Acoustic shock protection fulfilling the conditions specified in the G616 industry guideline • General stability improvements Jabra PC Suite To get the best user experience when updating Jabra PRO 9400 Series use the latest version of Jabra PC Suite available at www.Jabra.com/pcsuite	9/19/2012	3.8.2	5,6 MB	Download

Manuals

Documentation for download	Language	File format	File size
Accessory Overview		PDF	752,7 KB	Download
Brochure		PDF	2,4 MB	Download
Datasheet	English (UK)	PDF	487,4 KB	Download
Quick Start Guide		PDF	4,9 MB	Download
Quick Start Guide - Battery Kit	English	PDF	729,7 KB	Download
Quick Start Guide – Voice Recording	English	PDF	215,2 KB	Download
Serial Number Location	English	PDF	456,5 KB	Download
User Manual		PDF	4,9 MB	Download

How to adjust settings and use the Jabra PRO™ 9460/70 with Avaya one-X Communicator

How to adjust settings and use the Jabra PRO™ 9460/70 with Cisco IP Communicator

How to adjust settings and use the Jabra PRO™ 9460/70 with IBM Sametime

How to adjust settings and use the Jabra PRO™ 9460/70 with Microsoft Lync

How to adjust settings and use the Jabra PRO™ 9460/70 with Skype

How to conference Jabra PRO™ 9460 and PRO 9470 headsets

How to install firmware updates for Jabra USB devices

How to setup Jabra PRO™ 9460/70 headsets

I can hear myself (echo)

In this section options for specific devices are shown

Desk Phone

Turn down the microphone level on the headset base, until the echo disappears.

I cannot answer/end desk phone calls via the headset

​In order to answer/end desk phone calls on the headset, you either need an Electronic Hook Switch adapter or a Jabra GN1000 remote handset lifter

Make sure that you chosen the correct EHS mode on the headset base during installation

If you have a Jabra GN1000, please make sure that you have plugged the desk phone handset correctly into the headset base, and connected the headset base into the handset port on the desk phone

If you have a Jabra GN1000, please make sure that you have connected the Jabra GN1000 correctly into the AUX port on the headset base

If you have a Jabra GN1000, please make sure that you have adjusted the Jabra GN1000 to lift handset high enough, so you can get audio from desk phone

I cannot answer/end soft phone calls via the headset

Your ability to answer/end soft phone calls from your headset is dependent on what soft phone application you are using.

In this section options for specific devices are shown

Soft Phone

Check that your settings in your soft phone is set up to handle the Jabra headset and supports answer/end functionality.

I have distorted speaker sound

This could be because the speaker volume setting is too high

I have no sound at all in my headset

Make sure that you have power on the headset base/touch-screen

Make sure your headset is fully charged

Make sure that the cables are correctly connected between the headset base and the desk phone

Make sure that your headset is turned on

Show options for my device type

Desk Phone

Make sure that you have established a link between the headset and the headset base

If you have connected to a desk phone with a dedicated headset port, make sure that you initiate the call by pressing the headset button on the desk phone

Re-run the Smart Setup Wizard for the desk phone via the touch-screen on the headset base

Soft Phone

Always connect your Jabra USB headset directly into the computer

Make sure that the PC icon on the touch-screen is not grayed out

Make sure that you have opened the audio link between the headset base and the PC

Make sure that you have established a link between the headset and the headset base

Check the soft phone audio settings and make sure that the headset is choosen as default sound device

Check the soft phone speaker volume setting and make sure it is not muted or turned all the way down

Check your Windows Sound Control Panel audio settings and make sure that the headset is choosen as default sound device

Check that your PC speaker mute button is not muted

Try to re-run the Smart Setup Wizard for the soft phone via the touch-screen on the headset base

Mobile Phone

Check that Bluetooth is activated on the mobile phone, and there is an active connection between the headset and the mobile phone

Make sure that you have established a link between the mobile phone and the headset base

Try to re-pair your headset base and the mobile phone via the touch-screen on the headset base

Re-run the Smart Setup Wizard via the touch-screen on the headset base

I have trouble hearing people

Turn up the speaker volume on the headset or via the touch-screen speaker setting menu (appears during an active call in the upper right corner of the touch-screen)

In this section options for specific devices are shown

Desk Phone

Turn up the speaker volume on the desk phone

Soft Phone

Turn up the speaker volume on the soft phone

Turn up the speaker volume on the PC

Mobile Phone

Turn up the speaker volume on the mobile phone

People cannot hear me at all

Make sure that the microphone mute button on the headset or on the touch-screen is not activated

In this section options for specific devices are shown

Desk Phone

Make sure that the microphone mute button on the desk phone is not activated

Soft Phone

Make sure that the microphone mute button is not activated on the soft phone

Mobile Phone

Make sure that the microphone mute button is not activated on the mobile phone

Re-run the Smart Setup Wizard for the desk phone via the touch-screen on the headset base

People have trouble hearing me

Make sure that the microphone boom arm is placed closely within range of your mouth (2 cm/1 inch)

In this section options for specific devices are shown

Desk Phone

Turn up the microphone level on the headset base

FAQ - Top 5 questions

Can I put calls on hold or use call waiting on my Jabra wireless headset?

Was this useful?

The sound quality in my headset is poor or the person at the other end cannot hear me when I talk using my desk phone.

Was this useful?

In order to answer/end desk phone calls on the headset, you either need an Electronic Hook Switch adapter or a Jabra GN1000 remote handset lifter