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Video tutorials
Video tutorials

How to pair Jabra Solemate

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how to pair or connect your Jabra Solemate to your mobile phone, for first time and later pairing.

Video in English

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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • How do I disable/enable voice guidance on my Jabra Solemate?

    | Disable voice guidance

    1. Turn off the Jabra Solemate.

    2. Press and hold the Volume - button while turning the Jabra Solemate on. Release the Volume - button when you hear ‘Sound prompts off’, indicating that voice guidance has been turned off.


    | Enable voice guidance

    1. Turn on the Jabra Solemate.

    2. Press and hold the Volume + button while turning the Jabra Solemate on. Release the Volume + button when you hear ‘Sound prompts on’, indicating that voice guidance has been turned on.

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  • How do I enable/disable Voice Guidance on my Jabra Solemate?

    | Disable Voice Guidance

    1. Turn your Jabra Solemate off.

    2. Press and hold the Volume - button while turning on your device. Release the Volume - button when you hear ‘Voice off’ indicating that Voice Guidance has been turned off.


     

    | Enable Voice Guidance

    1. Turn your Jabra Solemate on.

    2. Press and hold the Volume + button while turning your device on. Release the Volume + button when you hear ‘Voice on’ indicating that Voice Guidance has been turned on.


     

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  • I cannot hear anything on my Jabra Solemate

    Increase the volume in the Jabra Solemate.
    Ensure that the Jabra Solemate is paired or connected to a
    device that is playing.
    Make sure your phone is connected to the Jabra Solemate
    by tapping the Answer/End button.

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  • I have pairing problems

    You may have deleted your Jabra Solemate pairing connection
    in the Bluetooth device. Re-pair by holding the on/off switch in
    the Up position for 3 seconds to put the Jabra Solemate into
    pairing mode, and then connect using your Bluetooth device

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  • How can I obtain parts and accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page.
    Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

    Jabra Accessories

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FAQ - all questions

  • Audio

    • I cannot hear anything on my Jabra Solemate

      Increase the volume in the Jabra Solemate.
      Ensure that the Jabra Solemate is paired or connected to a
      device that is playing.
      Make sure your phone is connected to the Jabra Solemate
      by tapping the Answer/End button.

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    • I hear crackling noises

      A Bluetooth is a radio technology, which means it is sensitive
      to objects between connected devices. To avoid crackling noises
      it is recommended a distance of no more than 33 feet (10 meters) with
      no major objects in-between.

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  • Compatibility

    • Will the Jabra Solemate work with other Bluetooth equipment?

      The Jabra Solemate is designed to work with all Bluetooth
      devices that are compliant with Bluetooth version 1.1 or
      higher and support a headset, hands-free and/or advance audio
      distribution profile.

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    • Does my Jabra Solemate have NFC?

      All Jabra Solemates (excluding first generation models) have NFC. An NFC logo and an NFC sticker on the speaker itself indicate where the NFC zone is.

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    • Can I connect two Bluetooth devices at once?

      No. It is not possible for two Bluetooth devices to be connected
      at once.

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  • Features

    • I cannot use Reject call, Redial or Voice dialing

      These features are dependent on the ability of your phone to
      support a hands-free profile. Even if the hands-free profile is
      implemented reject call, call hold and voice dialing are optional
      features which are not supported by all devices. Please consult
      your device manual for details.

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  • Installation

    • How do I disable/enable voice guidance on my Jabra Solemate?

      | Disable voice guidance

      1. Turn off the Jabra Solemate.

      2. Press and hold the Volume - button while turning the Jabra Solemate on. Release the Volume - button when you hear ‘Sound prompts off’, indicating that voice guidance has been turned off.


      | Enable voice guidance

      1. Turn on the Jabra Solemate.

      2. Press and hold the Volume + button while turning the Jabra Solemate on. Release the Volume + button when you hear ‘Sound prompts on’, indicating that voice guidance has been turned on.

      Was this useful?

      Thank you for your feedback

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    • How do I enable/disable Voice Guidance on my Jabra Solemate?

      | Disable Voice Guidance

      1. Turn your Jabra Solemate off.

      2. Press and hold the Volume - button while turning on your device. Release the Volume - button when you hear ‘Voice off’ indicating that Voice Guidance has been turned off.


       

      | Enable Voice Guidance

      1. Turn your Jabra Solemate on.

      2. Press and hold the Volume + button while turning your device on. Release the Volume + button when you hear ‘Voice on’ indicating that Voice Guidance has been turned on.


       

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    • I have pairing problems

      You may have deleted your Jabra Solemate pairing connection
      in the Bluetooth device. Re-pair by holding the on/off switch in
      the Up position for 3 seconds to put the Jabra Solemate into
      pairing mode, and then connect using your Bluetooth device

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      Thank you for your feedback

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    • How do I update my Jabra Solemate?

      Note that when you update/change language on your Solemate your current pairings are deleted and you will need to re-pair it afterwards.

      1. Choose the firmware that applies to you, and click on Download and Run the file.

      2. If prompted of security warning click Yes.

      3. Turn your Jabra Solemate off and connect it to your PC with a micro USB cable

      4. Click Next.

      5. Accept the terms in the license Agreement, and click Next.

      6. Follow the onscreen guide.

      7. When the download is complete, the Jabra Solemate is firmware updated, now click Finish and you can safely remove your Jabra Solemate from your PC.



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    • How do I clear (reset) my Jabra Solemate pairing list?

      1. While turning on the Jabra Solemate press and hold the Answer/end button and the Volume + button simultaneously for 5 seconds until you hear “Sound prompts on”.

      2. The Jabra Solemate pairing list has now been cleared. Turn off the Jabra Solemate.

      | Reconnect

      1. To reconnect to a mobile device, hold the On/off switch in the Up position for 3 seconds.

      2. Pairing mode will be announced and the Bluetooth light will flash.

      3. Follow the voice-guided pairing instructions to connect to your mobile device.

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  • Accessories

    • How can I obtain parts and accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page.
      Simply enter the name of your Jabra device in the search field (e.g. Jabra Revo Wireless), and browse the available accessories and parts.

      Jabra Accessories

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Firmware English 10/25/2013 1.34 4,5 MB Download
Various fixes that make your Solemate better, and an iOS fix adding more steps in the lower volume settings.

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware English 10/25/2013 1.34 3,1 MB Download
Various fixes that make your Solemate better, and an iOS fix adding more steps in the lower volume settings.

Manuals

Documentation for download Language File format File size
Declaration of Conformity English PDF 75,2 KB Download
Technical Specification English PDF 353,4 KB Download
User Manual PDF 1,9 MB Download
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