Quick Start Guide
Quick Start Guide
  • Discover

    Image
  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
  • Use

    • End or reject call

      End a current call, or reject an incoming call by tapping the end button
    • Answer call

      In this section we show you how to use Answer a call
    • Mute indicator

      In this section we show you how to mute.
    • Volume control

      In this section we show you how to use the volume.
Video tutorials
Video tutorials

How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • The volume adjustment on my Jabra SPEAK 410 will not change and in Windows the volume adjustment slider is locked.

    ​This occurence has been observed on some laptops due to their integration with sound cards. To remedy this issue, make sure you download firmware version 1.0.0 or higher for the Jabra SPEAK 410.

    Download the latest release of Jabra PC Suite

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  • Is Jabra SPEAK 410 compatible with Mac?

    Yes, the Jabra SPEAK 410 works as an audio device on Mac.

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  • What are the voice applications that the Jabra SPEAK 410 supports?

    ​Jabra SPEAK 410 is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft® Lync™, MS Office Communicator, Cisco, Avaya, etc.

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  • Does my Jabra SPEAK 410 work with voice applications other than the officially supported ones?

    ​Yes, it works as an audio device.

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  • Why use Jabra SPEAK 410 instead of ordinary computer microphones and speakers for voice?

    ​Jabra SPEAK 410 offers superior audio quality compared to standard computer microphones or speakers. The omni-directional microphone and form-factor makes it ideal both for personal use and for all those small group conference calls. The Jabra SPEAK 410 also has on-device call controls

    • Answer/end call
    • Mute
    • Volume +/-
    These functions will optimize the user experience instantly.

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FAQ - all questions

  • Audio

    • The volume adjustment on my Jabra SPEAK 410 will not change and in Windows the volume adjustment slider is locked.

      ​This occurence has been observed on some laptops due to their integration with sound cards. To remedy this issue, make sure you download firmware version 1.0.0 or higher for the Jabra SPEAK 410.

      Download the latest release of Jabra PC Suite

      Was this useful?

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    • Should I position my Jabra speakerphone in a certain way to obtain the best acoustic performance?

      ​No, there are no special adjustments necessary. The design of Jabra SPEAK 410 is omni-directional and assures 360°/ 1-to- 2-metres audio pickup range.

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  • Compatibility

    • Is Jabra SPEAK 410 compatible with Mac?

      Yes, the Jabra SPEAK 410 works as an audio device on Mac.

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    • What are the voice applications that the Jabra SPEAK 410 supports?

      ​Jabra SPEAK 410 is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft® Lync™, MS Office Communicator, Cisco, Avaya, etc.

      Was this useful?

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    • Does my Jabra SPEAK 410 work with voice applications other than the officially supported ones?

      ​Yes, it works as an audio device.

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    • Which operating systems are supported by the Jabra SPEAK 410?

      The following systems are supported: 

      • ​Windows XP
      • Windows Vista (32-bit, 64-bit)
      • Windows 7 (32-bit, 64-bit)

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  • Features

    • Why use Jabra SPEAK 410 instead of ordinary computer microphones and speakers for voice?

      ​Jabra SPEAK 410 offers superior audio quality compared to standard computer microphones or speakers. The omni-directional microphone and form-factor makes it ideal both for personal use and for all those small group conference calls. The Jabra SPEAK 410 also has on-device call controls

      • Answer/end call
      • Mute
      • Volume +/-
      These functions will optimize the user experience instantly.

      Was this useful?

      Thank you for your feedback

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    • How does the Jabra SPEAK 410 maximize my calling experience?

      ​Thanks to a 3.5 mm headset port and full-duplex audio, the Jabra SPEAK 410 is ideal for one-to-one conversations and other functions such as e-learning and listening to media playback from the computer. You can switch easily to private call mode to not disturb your colleagues in open office environments.

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    • What is the microphone pickup range for the Jabra SPEAK 410 Series?

      The Jabra SPEAK 410 provides crystal-clear audio with true wideband sound quality based on advanced Digital Signal Processing. The powerful speaker and built-in omni-directional microphone offer a 360-degree, 1-to-2-meter-coverage allowing conference participants to hear and be heard.

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    • Why use Jabra SPEAK 410 instead of a headset?

      ​This speakerphone provides flexibility and freedom of movement. One may enjoy crystal clear collaboration, full duplex and wideband sound.

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    • Does my Jabra SPEAK 410 support Electronic Hook Switch (EHS) with Cisco 89XX and 99XX series telephones?

      ​Yes, we recommend you use the Jabra SPEAK 410 UC variant in order to have EHS support with Cisco 89XX and 99XX series telephones.

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  • Installation

    • Can I plug my existing headset into the Jabra SPEAK 410 for private calls?

      ​Yes. For a QD terminated headset, with the aid of a connecting cable (Jabra product no.: 8800-00-99) you can connect the headset and the speakerphone. This combination makes it possible to handle private calls.

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    • How do I connect my Jabra SPEAK 410 to a computer?

      All you have to do is plug it into the USB port of the computer and it is ready for use.

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    • How do I see the firmware version of my Jabra SPEAK 410?

      ​Make sure you have the latest version of the Jabra PC Suite available via the link below:

      Download the latest release of Jabra PC Suite

      Then go to Start and open Jabra PC Suite Control Center or right click on the Jabra PC Suite icon on the right side of the quick-start menu. Go to the "Help" function and press on the "About Jabra SPEAK 410". The specific firmware version now appears.

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    • Is my Jabra SPEAK 410 upgradeable and how often will there be firmware updates?

      ​Yes, it is upgradeable. New firmware updates will continuously be made available.

      Download the latest release of Jabra PC Suite

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  • Technologies

    • What sample rate is supported by the Jabra SPEAK 410?

      The ​Jabra SPEAK 410 supports sampling rates of 8, 16 and 48 kHz.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language Release date Version File size Release notes
Jabra Suite for Mac English 11/22/2013 1.30 6,5 MB Download

Released : 22.11.2013
Version : 1.30.3


Integration for:

  • Avaya one-X Communicator softphone

New features and enhancements:

  • Supports Jabra Motion and UC Voice 150a & 250a
  • Improved management of call transfer between multiple Jabra devices
  • Various stability improvements

System requirements & Compatibility:
See Help in Jabra Suite for Mac or Installation guide

Firmware & software (Windows)

File description Language Release date Version File size Release notes
Firmware General 5/5/2012 1.8 847,8 KB Download
Firmware release for Jabra Speak 410

Release date:  18.7.2012
Software release no.: 1.8.0

Enhancements
•    Extended support for Cisco USB desk phones
•    Various stability improvements

Jabra PC Suite English 4/11/2014 2.14 37,2 MB Download

Integration for:
•    Counterpath Bria softphone version 3.5 or above
•    Cisco Jabber softphone version 9.6 or above

 Improved integration for:
•    Avaya softphone (COM SDK upgrade)

New features and enhancements:
•    Jabra Motion Office product support in Jabra Control Center
•    Jabra LINK 265 new Audio Protection Setting product support in Jabra Control Center
•    Various stability and security improvements

System requirements & Compatibility:
See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language File format File size
Datasheet PDF 1,4 MB Download
Quick Start Guide English PDF 1,2 MB Download
Reports English PDF 131,1 KB Download
User Manual PDF 624 KB Download