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Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
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  • Use

    • End or reject call

      End a current call, or reject an incoming call by tapping the end button
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    • Answer call

      In this section we show you how to use Answer a call
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • Is Jabra SPEAK 410 compatible with Mac?

    Yes, the Jabra SPEAK 410 works as an audio device on Mac.

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  • What are the voice applications that the Jabra SPEAK 410 supports?

    ​Jabra SPEAK 410 is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft® Lync™, MS Office Communicator, Cisco, Avaya, etc.

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  • Does my Jabra SPEAK 410 work with voice applications other than the officially supported ones?

    ​Yes, it works as an audio device.

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  • Why use Jabra SPEAK 410 instead of ordinary computer microphones and speakers for voice?

    ​Jabra SPEAK 410 offers superior audio quality compared to standard computer microphones or speakers. The omni-directional microphone and form-factor makes it ideal both for personal use and for all those small group conference calls. The Jabra SPEAK 410 also has on-device call controls

    • Answer/end call
    • Mute
    • Volume +/-
    These functions will optimize the user experience instantly.

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  • Should I position my Jabra speakerphone in a certain way to obtain the best acoustic performance?

    ​No, there are no special adjustments necessary. The design of Jabra SPEAK 410 is omni-directional and assures 360°/ 1-to- 2-metres audio pickup range.

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FAQ - all questions

  • Audio

    • Should I position my Jabra speakerphone in a certain way to obtain the best acoustic performance?

      ​No, there are no special adjustments necessary. The design of Jabra SPEAK 410 is omni-directional and assures 360°/ 1-to- 2-metres audio pickup range.

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  • Compatibility

    • Is Jabra SPEAK 410 compatible with Mac?

      Yes, the Jabra SPEAK 410 works as an audio device on Mac.

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    • What are the voice applications that the Jabra SPEAK 410 supports?

      ​Jabra SPEAK 410 is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft® Lync™, MS Office Communicator, Cisco, Avaya, etc.

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    • Does my Jabra SPEAK 410 work with voice applications other than the officially supported ones?

      ​Yes, it works as an audio device.

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    • Which operating systems are supported by the Jabra SPEAK 410?

      The following systems are supported: 

      • ​Windows XP
      • Windows Vista (32-bit, 64-bit)
      • Windows 7 (32-bit, 64-bit)

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  • Features

    • Why use Jabra SPEAK 410 instead of ordinary computer microphones and speakers for voice?

      ​Jabra SPEAK 410 offers superior audio quality compared to standard computer microphones or speakers. The omni-directional microphone and form-factor makes it ideal both for personal use and for all those small group conference calls. The Jabra SPEAK 410 also has on-device call controls

      • Answer/end call
      • Mute
      • Volume +/-
      These functions will optimize the user experience instantly.

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    • How does the Jabra SPEAK 410 maximize my calling experience?

      ​Thanks to a 3.5 mm headset port and full-duplex audio, the Jabra SPEAK 410 is ideal for one-to-one conversations and other functions such as e-learning and listening to media playback from the computer. You can switch easily to private call mode to not disturb your colleagues in open office environments.

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    • What is the microphone pickup range for the Jabra SPEAK 410 Series?

      The Jabra SPEAK 410 provides crystal-clear audio with true wideband sound quality based on advanced Digital Signal Processing. The powerful speaker and built-in omni-directional microphone offer a 360-degree, 1-to-2-meter-coverage allowing conference participants to hear and be heard.

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    • Why use Jabra SPEAK 410 instead of a headset?

      ​This speakerphone provides flexibility and freedom of movement. One may enjoy crystal clear collaboration, full duplex and wideband sound.

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    • Does my Jabra SPEAK 410 support Electronic Hook Switch (EHS) with Cisco 89XX and 99XX series telephones?

      ​Yes, we recommend you use the Jabra SPEAK 410 UC variant in order to have EHS support with Cisco 89XX and 99XX series telephones.

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    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


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    • How do I enable/disable Jabra Direct to update the presence in my Softphone?

      Requirements

      You can enable or disable this feature in General settings.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on General settings.
      4. In Update presence in softphones, choose On or Off.



      Note: Your softphone needs to support the integration from Jabra Direct for the presence feature to work.

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  • Installation

    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • Can I plug my existing headset into the Jabra SPEAK 410 for private calls?

      ​Yes. For a QD terminated headset, with the aid of a connecting cable (Jabra product no.: 8800-00-99) you can connect the headset and the speakerphone. This combination makes it possible to handle private calls.

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    • How do I connect my Jabra SPEAK 410 to a computer?

      All you have to do is plug it into the USB port of the computer and it is ready for use.

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    • How do I make my softphone the preferred softphone in Jabra Direct?

      Requirements

      Before setting a preferred softphone in Jabra Direct make sure it is supported by Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone, choose your preferred softphone.



      5. Click Apply.

      Note: If using a Jabra PRO 9470, Jabra PRO 9465, Jabra PRO 9460, Jabra GO 6470, Jabra Dial 550 or Jabra Motion Office the preferred softphone selected in Jabra Direct will overrule the selected softphone on the device itself.

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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    • What sample rate is supported by the Jabra SPEAK 410?

      The ​Jabra SPEAK 410 supports sampling rates of 8, 16 and 48 kHz.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware General 5/5/2012 1.8 847,8 KB Download
Firmware release for Jabra Speak 410

Release date:  18.7.2012
Software release no.: 1.8.0

Enhancements
•    Extended support for Cisco USB desk phones
•    Various stability improvements

Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Quick Start Guide English PDF 1,2 MB Download
Reports English PDF 131,1 KB Download
User Manual PDF 624 KB Download