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Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB.
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  • Use

    • End or reject call

      End a current call, or reject an incoming call by tapping the end button
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    • Answer call

      In this section we show you how to answer a call.
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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No video tutorials available for this product
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

    ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

    If you are not using Microsoft Skype for Business, use the standard UC model.

    To set up features for remote call control and presence status, install Jabra Direct.

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  • How do I obtain accessories for my Jabra device?

    You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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  • Should I position my Jabra speakerphone a certain way to obtain the best acoustic performance?

    No, special adjustments are not necessary. The design of Jabra Speak 410/510 includes a 360° omni-directional microphone with an audio pickup range of 1-2 meters from any angle.

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  • Does my Jabra Speak 410 support remote call control (RCC) with Cisco 89XX and 99XX series telephones?

    ​Yes, we recommend that you use the Jabra Speak 410 UC model to support RCC with the Cisco 89XX and 99XX series telephones.

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  • What is the pickup range of the microphone for the Jabra Speak 410 and 510 Series?

    The Jabra Speak 410 or 510 includes a powerful speaker and a built-in 360° omni-directional microphone, which has an audio pickup range of 1-2 meters from any angle. It provides crystal-clear audio with true wideband-sound quality based on advanced Digital Signal Processing.

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FAQ - all questions

  • Setup for Softphones

    • How do I set my softphone as the preferred softphone in Jabra Direct?

      Prerequisites

      To set your softphone as the preferred softphone in Jabra Direct, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select your preferred softphone.



      5. Click Apply.

      Note: If you are using a Jabra Pro 9470, 9465, 9460, Jabra Go 6470, Jabra Dial 550, or Jabra Motion Office, the preferred softphone selected in Jabra Direct will override the softphone selected on the device itself.

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    • How do I set the presence status in Jabra Direct?

      Prerequisites

      You can define this setting by following these steps:

      1. Open Jabra Direct.
      2. Click the Menu icon, and then click General settings.



      3. In Update presence in softphones, click to select On or Off.



      4. Note: Your softphone must support integration with Jabra Direct for this feature to work.

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    • How do I set up my Jabra device to work with Microsoft Skype for Business for Windows?

      Prerequisites

      Jabra Direct will try to set the default softphone automatically. To manually change the softphone to Microsoft Skype for Business, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.



      3. Scroll down and expand Softphone (PC).
      4. In Preferred softphone, select Microsoft Skype for Business, and then click Apply.



      5. Start Microsoft Skype for Business.
      6. Select Options.

      7. Skype_4

      8. In Audio device, select your Jabra device.



      9. To test the audio for the Speaker or Ringer, click the green play icons, and then click OK.
      10. Jabra Direct will state that the Jabra device and Microsoft Skype for Business are ready to use.



      Note: Make sure your softphone is active and logged in, so it is available in Jabra Direct. See a full list of compatible softphones on www.jabra.com/direct.

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  • Installation

    • Why does the computer not automatically toggle between my Jabra headset and another default audio device when I insert or remove my headset?

      Try to manually select your Jabra headset as the default audio device. To change the audio settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.
        1. Select the headset.
        2. Click Set Default and, then click OK.

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  • Audio

    • Should I position my Jabra speakerphone a certain way to obtain the best acoustic performance?

      No, special adjustments are not necessary. The design of Jabra Speak 410/510 includes a 360° omni-directional microphone with an audio pickup range of 1-2 meters from any angle.

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    • Why does my headset not play music?

      The Microsoft Skype for Business models are set as the Default Communication Device on your Windows PC. To also use the headset for music, if this feature is supported, set the headset as the Default Device instead.

      To define these settings in Windows, follow these steps:

      1. Open the Windows Control Panel.
      2. Open Sound.
      3. Click the Playback tab.



      4. Select the headset.
      5. Click Set Default, select the appropriate setting, and then click OK.

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  • Features

    • What is the pickup range of the microphone for the Jabra Speak 410 and 510 Series?

      The Jabra Speak 410 or 510 includes a powerful speaker and a built-in 360° omni-directional microphone, which has an audio pickup range of 1-2 meters from any angle. It provides crystal-clear audio with true wideband-sound quality based on advanced Digital Signal Processing.

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    • How do I find the firmware version of my Jabra headset using Jabra Direct?

      Prerequisites

      To find the firmware version of your headset, follow these steps:

      1. Open Jabra Direct.
      2. Click Settings.

      3.  

      4. Scroll down and expand Product Information.
      5. See Firmware version.



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    • Why is it important to update firmware for my Jabra device?

      Prerequisites

      Firmware updates usually improve the performance of your Jabra device, and sometimes they add new functionality.

      Note: To update some devices such as Jabra Link EHS adapters, Jabra Motion, or Jabra Stealth, they need to be connected directly to your PC by using a micro USB or USB cable.

      To check for new firmware, follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware, or to manually check for new firmware, click the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater opens in a separate window.
      5. Select your Jabra device, and then click Next.



      6. Click Download, and when the download is finished, click Next.



      7. Follow the on-screen instructions. Do not unplug your device while the firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your device, such as a Jabra Motion UC or Jabra Stealth UC, it is recommended to update both the headset and the dongle at the same time. Your PC must be connected to the Internet to download the latest firmware.

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    • How do I update the firmware on my Jabra device?

      Prerequisites

      To check for firmware and update your Jabra device, you must have Jabra Direct installed on your PC. To update devices such as Jabra Motion or Jabra Stealth, they must be connected directly to the PC using a USB cable. For some Jabra Link EHS adapters, you may need a micro USB cable to connect the adapter to the PC. Follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this is indicated on the main screen.



      3. To update the firmware or manually check for new firmware, click the Firmware Updater icon.

      4.  

      5. The Jabra Direct Firmware Updater opens in a new window.
      6. Select your Jabra device, and then click Next.



      7. Click Download. When the download is finished, click Next.



      8. Follow the on-screen instructions. Do not unplug your device while a firmware update is in progress.

      Note: If you are using a Jabra USB dongle with your Jabra device (such as Jabra Motion UC or Jabra Stealth UC) it is recommended that you update both the headset and the dongle at the same time. The PC must be connected to the Internet to download the latest firmware.

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  • Compatibility

    • What is the difference between the standard UC models and the models that are certified for Microsoft Skype for Business?

      ​The models that are certified for Microsoft Skype for Business (Lync), support Microsoft Skype for Business in Plug and Play mode. These models support features to answer and end calls, adjust volume, and mute.

      If you are not using Microsoft Skype for Business, use the standard UC model.

      To set up features for remote call control and presence status, install Jabra Direct.

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    • Does my Jabra Speak 410 support remote call control (RCC) with Cisco 89XX and 99XX series telephones?

      ​Yes, we recommend that you use the Jabra Speak 410 UC model to support RCC with the Cisco 89XX and 99XX series telephones.

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  • Accessories

    • How do I obtain accessories for my Jabra device?

      You can order accessories and parts on the Jabra Accessories page. Enter the name of your Jabra device in the search field (for example, Jabra Revo Wireless), and then browse the available accessories and parts.

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Download area
Download area

Mac

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 10/1/2015 2.5 19 MB Download

Integration for:

  • CounterPath Bria (for full Remote Call Control from Jabra audio devices)

New features and enhancements:

  • Jabra Speak 810 - product support for Remote Call Control integration and Firmware Updater
  • Full management of Bluetooth connections for Jabra Bluetooth devices (search for, pair with and connect to Jabra USB dongle LINK 360)
  • Various stability and performance improvements
System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Windows

File description Language or Region Release date Version File size Release notes
Firmware General 5/5/2012 1.8 847,8 KB Download
Firmware release for Jabra Speak 410

Release date:  18.7.2012
Software release no.: 1.8.0

Enhancements
•    Extended support for Cisco USB desk phones
•    Various stability improvements

Jabra Direct English 1/28/2016 3.3 24,1 MB Download

Improved softphone integration for:

  • Skype for Business 2016 (Generic implementation added)
  • IBM Sametime (driver enhancements and bug fixes)

Improved Jabra audio device support for:

  • Jabra PRO 9400: Added "Ultra Low Power" setting
  • Jabra PRO 9450: Added password protection of "Wideband/Narrowband"

System requirements & Compatibility:
See the Jabra Direct datasheet, page 3: Datasheet

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,6 MB Download
Quick Start Guide English PDF 1,2 MB Download
Reports English PDF 131,1 KB Download
User Manual PDF 624 KB Download