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Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I hear crackling noises

    Bluetooth is a radio technology that is sensitive to objects between the Jabra SPEAK 510 and the connected device. Ensure the Jabra SPEAK 510 and the connected device are within range (up to 100 meters or 330 feet).

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  • I cannot hear anything

    - Increase the speaker volume.
    - Ensure that the Jabra Speak 510 is connected to a device.

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  • I am having Bluetooth connection problems

    Check your mobile device’s Bluetooth menu and delete/ forget the Jabra Speak 510. Re-connect the Jabra Speak 510 to your Bluetooth device following the Bluetooth connection instructions.

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  • Will the Jabra Speak 510 support other Bluetooth equipment?

    The Jabra Speak 510 is designed to work with Bluetooth mobile devices. It can also support other Bluetooth devices that are compliant with Bluetooth version 3.0 or lower and support a headset, hands-free and/or advance audio distribution profile.

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  • How do I pair my Jabra Speak 510?

    It is possible to pair your speakerphone with a Jabra Link 360 USB dongle, a mobile device or a Bluetooth headset.

    If the Speakerphone has a previous pairing, remember to turn off or disable the Bluetooth on the previously paired device before proceeding with the pairing guide. 

    |Pairing with Jabra Link 360

    1. Press and hold the Bluetooth button for 2 seconds.

    2. If you want to pair with a Jabra Link 360 simply connect it to your computer now.
    Note that if you have any device that have been paired with the Jabra Link 360 before, please turn it off before connecting the dongle to the computer. Otherwise the device may pair up with the old device instead of the new device.

    3. It can take up to one minute for the speakerphone and Jabra Link 360 to pair.

    | Pairing with a mobile device

    1. Press and hold the Bluetooth button for 2 seconds.




    2. Activate Bluetooth on your mobile device (refer to your device manual for instructions), and select Jabra Speak 510.



    If asked for a pin code or passkey the code is: 0000 (Four zeros)

    | Pairing with a Bluetooth headset

    4. If you want to pair with a Bluetooth headset, you will have to press and hold the Bluetooth button for 8 seconds until it goes from flashing blue to flashing green.



    5. Put your Bluetooth headset in pairing mode (refer to your headset manual for instructions), and pair the devices.

     

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FAQ - all questions

  • Audio

    • I hear crackling noises

      Bluetooth is a radio technology that is sensitive to objects between the Jabra SPEAK 510 and the connected device. Ensure the Jabra SPEAK 510 and the connected device are within range (up to 100 meters or 330 feet).

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    • I cannot hear anything

      - Increase the speaker volume.
      - Ensure that the Jabra Speak 510 is connected to a device.

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  • Compatibility

    • I am having Bluetooth connection problems

      Check your mobile device’s Bluetooth menu and delete/ forget the Jabra Speak 510. Re-connect the Jabra Speak 510 to your Bluetooth device following the Bluetooth connection instructions.

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    • Will the Jabra Speak 510 support other Bluetooth equipment?

      The Jabra Speak 510 is designed to work with Bluetooth mobile devices. It can also support other Bluetooth devices that are compliant with Bluetooth version 3.0 or lower and support a headset, hands-free and/or advance audio distribution profile.

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • How do I switch between 2 active Bluetooth connections on my Jabra Speak 510?

      Requirements

      • Firmware 2.7.0 or newer

      It is possible to have 2 active Bluetooth connections with the device and switch between them.

      This feature is available with firmware version 2.7.0.

      The following combinations are possible:
      • Connected to mobile device
      • Connected to Jabra Link 360
      • Connected to headset
      • Connected to 2 mobile devices
      • Connected to Jabra Link 360 and a mobile device

      | Switching connection

      Press and hold the Bluetooth button and tap the Volume up or Volume down button to cycle between the different options. The connected devices will be announced.

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    • How do I enable/disable voice guidance on my Jabra Speak 510?

      Requirements

      • Firmware 2.7.0 or newer

      Voice guidance can be Enabled/disabled using Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. In Voice guidance choose On or Off.



      4. Click Apply.

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    • How do I enable/disable Jabra Direct to update the presence in my Softphone?

      Requirements

      You can enable or disable this feature in General settings.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on General settings.
      4. In Update presence in softphones, choose On or Off.



      Note: Your softphone needs to support the integration from Jabra Direct for the presence feature to work.

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  • Installation

    • How do I pair my Jabra Speak 510?

      It is possible to pair your speakerphone with a Jabra Link 360 USB dongle, a mobile device or a Bluetooth headset.

      If the Speakerphone has a previous pairing, remember to turn off or disable the Bluetooth on the previously paired device before proceeding with the pairing guide. 

      |Pairing with Jabra Link 360

      1. Press and hold the Bluetooth button for 2 seconds.

      2. If you want to pair with a Jabra Link 360 simply connect it to your computer now.
      Note that if you have any device that have been paired with the Jabra Link 360 before, please turn it off before connecting the dongle to the computer. Otherwise the device may pair up with the old device instead of the new device.

      3. It can take up to one minute for the speakerphone and Jabra Link 360 to pair.

      | Pairing with a mobile device

      1. Press and hold the Bluetooth button for 2 seconds.




      2. Activate Bluetooth on your mobile device (refer to your device manual for instructions), and select Jabra Speak 510.



      If asked for a pin code or passkey the code is: 0000 (Four zeros)

      | Pairing with a Bluetooth headset

      4. If you want to pair with a Bluetooth headset, you will have to press and hold the Bluetooth button for 8 seconds until it goes from flashing blue to flashing green.



      5. Put your Bluetooth headset in pairing mode (refer to your headset manual for instructions), and pair the devices.

       

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    • How do I pair my Jabra Speak 510 with two Bluetooth devices at the same time?

      Requirements

      • Firmware 2.7.0 or newer

      When connected to two Bluetooth devices, the last device you pair with will be considered the primary one and is the only one where you can use voice dialing (if supported by your device) from the speakerphone.
      The redial function (if supported by your device) will only work on the device where you last made an outgoing call.

      The speakerphone supports multiple call handling from two devices.

      Note: The speakerphone will always try to connect to your primary device first.

      1. Ensure that Bluetooth is enabled on your device.
      2. Make sure your speakerphone is turned on.
      3. To pair with the first device (secondary device), press and hold (2 seconds) the Bluetooth button.


      4. Follow your device's Bluetooth pairing instructions and pair with the speakerphone. If asked for a passkey or PIN, use 0000 (4 zeros).
      5. To pair with a second device (primary device), press and hold (2 seconds) the Bluetooth button.

      6. Follow your device's Bluetooth pairing instructions and pair with the speakerphone. If asked for a passkey or PIN, use 0000 (4 zeros). 

      You have now paired with two devices. It can take up to 1 minute for the speakerphone to automatically connect with the paired devices. If the speakerphone stalls on connecting to your mobile device, connect to it from your mobile device Bluetooth menu.

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    • How do I set the default softphone for my Jabra device in Jabra Direct?

      Requirements

      Jabra Direct will by default try and set the default softphone automatically.
      To change the default softphone manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.

       

      4. In the Preferred softphone dropdown menu, choose your new default softphone and click Apply.

       

      Note: Make sure your softphone is installed for Jabra Direct to be able to find it. If using a Jabra PRO9470, PRO9465, PRO9460, GO6470, Motion Office and Dial 550. If the default softphone is chosen on the device this will be overruled by Jabra Direct. See a full list of compatible softphone on www.jabra.com/direct.  

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    • How do I setup my Jabra Device to work with Microsoft Lync 2013?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Microsoft Lync 2013 manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. Scroll down and expand the Softphone (PC) button.
      4. In Preferred softphone dropdown menu, choose Microsoft Lync and click Apply.


      5. Startup Microsoft Lync 2013.
      6. Select Options.



      7. Under Audio device, select your Jabra device from the dropdown menu.



      8. To test the Speaker or Ringer audio, click the green play buttons.
      9. When done, click OK.
      10. Jabra Direct should state the Jabra device and Microsoft Lync is ready for use.


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

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    • Why isn’t my MS Lync optimized headset default in Windows?

      Although your product is optimized for MS Lync, it is not able to make your Jabra device the default audio device in Windows automatically.

      Check your audio settings in Windows.

      Windows XP SP3:


      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Sounds, Speech and Audio Devices (This applies if sorted by category, if sorted by classic view, Click on Sounds and Audio Devices and go to step 5.

      4. Click on Sounds and Audio Device.

      5. If the Jabra device is not chosen as default device, on the voice tab, choose it in both Voice playback and Voice recording then click on Apply and OK.

       Windows 7:

      1. Click on the Start Button.

      2. Click on Control Panel.

      3. Click on Hardware and Sound (This applies if sorted by category, if sorted by icons, Click on Sound and go to step 5).

      4. Click on Sound.

      5. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.


      6. Do the following on the Recording tab.

      7. Click Apply and OK.


      Windows 8:

      1. On the home screen, type “sound” and click/tap on Settings.

      2. Click on sound.
      3. If the Jabra device is not chosen as default device, on the playback tab, choose it and click on Set Default.

      4. Do the following on the Recording tab.

      5. Click Apply and OK.

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  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 5/22/2014 2.10 1,8 MB Download
  • Echo canceller improvement
  • Improved touch sensor sensitivity
  • A2DP loudness increased with 6dB
  • Improved voice prompts in A2DP
  • General bug fixes
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,9 MB Download
Declaration of Conformity English PDF 114,6 KB Download
User Manual PDF 2,1 MB Download