REGISTER YOUR PRODUCT TO GET OPTIMIZED SUPPORTWant to be the first to know about new software and other updates for your Jabra product? If so, register it now.

Register now

No Quick Start Guides available for this product
Video tutorials
Video tutorials

How to use a Jabra headset with Avaya Scopia

In this video we would like to show you how to make a Jabra headset the default audio device in Avaya Scopia. Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information

Thank you for your feedback

If you need technical assistance, please click here for contact information

Help Us Get Better

Tell us what you are experiencing

How can we make this more useful for you?

Send Cancel

How to use a Jabra headset with Cisco Jabber for Windows client

In this video we will demonstrate it with a Jabra PRO 9470, and Cisco Jabber for Windows client and show features like, answering and ending calls, putting calls on hold, and muting.

Video in English

Was this useful?

Thank you for your feedback

If you need technical assistance, please click here for contact information

Thank you for your feedback

If you need technical assistance, please click here for contact information

Help Us Get Better

Tell us what you are experiencing

How can we make this more useful for you?

Send Cancel
There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • I hear crackling noises

    Bluetooth is a radio technology that is sensitive to objects between the Jabra SPEAK 510 and the connected device. Ensure the Jabra SPEAK 510 and the connected device are within range (up to 100 meters or 330 feet).

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • I cannot hear anything

    - Increase the speaker volume.
    - Ensure that the Jabra Speak 510 is connected to a device.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • I am having Bluetooth connection problems

    Check your mobile device’s Bluetooth menu and delete/ forget the Jabra Speak 510. Re-connect the Jabra Speak 510 to your Bluetooth device following the Bluetooth connection instructions.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • Will the Jabra Speak 510 support other Bluetooth equipment?

    The Jabra Speak 510 is designed to work with Bluetooth mobile devices. It can also support other Bluetooth devices that are compliant with Bluetooth version 3.0 or lower and support a headset, hands-free and/or advance audio distribution profile.

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel
  • How do I pair my Jabra Speak 510?

    It is possible to pair your speakerphone with a Jabra Link 360 USB dongle, a mobile device or a Bluetooth headset.

    If the Speakerphone has a previous pairing, remember to turn off or disable the Bluetooth on the previously paired device before proceeding with the pairing guide. 

    |Pairing with Jabra Link 360

    1. Press and hold the Bluetooth button for 2 seconds.

    2. If you want to pair with a Jabra Link 360 simply connect it to your computer now.
    Note that if you have any device that have been paired with the Jabra Link 360 before, please turn it off before connecting the dongle to the computer. Otherwise the device may pair up with the old device instead of the new device.

    3. It can take up to one minute for the speakerphone and Jabra Link 360 to pair.

    | Pairing with a mobile device

    1. Press and hold the Bluetooth button for 2 seconds.




    2. Activate Bluetooth on your mobile device (refer to your device manual for instructions), and select Jabra Speak 510.



    If asked for a pin code or passkey the code is: 0000 (Four zeros)

    | Pairing with a Bluetooth headset

    4. If you want to pair with a Bluetooth headset, you will have to press and hold the Bluetooth button for 8 seconds until it goes from flashing blue to flashing green.



    5. Put your Bluetooth headset in pairing mode (refer to your headset manual for instructions), and pair the devices.

     

    Was this useful?

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Thank you for your feedback

    If you need technical assistance, please click here for contact information

    Help Us Get Better

    Tell us what you are experiencing

    How can we make this more useful for you?

    Send Cancel

FAQ - all questions

  • Audio

    • I hear crackling noises

      Bluetooth is a radio technology that is sensitive to objects between the Jabra SPEAK 510 and the connected device. Ensure the Jabra SPEAK 510 and the connected device are within range (up to 100 meters or 330 feet).

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • I cannot hear anything

      - Increase the speaker volume.
      - Ensure that the Jabra Speak 510 is connected to a device.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Compatibility

    • I am having Bluetooth connection problems

      Check your mobile device’s Bluetooth menu and delete/ forget the Jabra Speak 510. Re-connect the Jabra Speak 510 to your Bluetooth device following the Bluetooth connection instructions.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • Will the Jabra Speak 510 support other Bluetooth equipment?

      The Jabra Speak 510 is designed to work with Bluetooth mobile devices. It can also support other Bluetooth devices that are compliant with Bluetooth version 3.0 or lower and support a headset, hands-free and/or advance audio distribution profile.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Features

    • Why can I not Answer/end calls on my softphone e.g. Skype directly on my Jabra Device?

      Requirements

      To use features like Answer/end, mute and volume synchronization you will need to download and install Jabra Direct to ensure full call control.

      Note: Please verify with the Jabra Direct product page for supported softphones on www.jabra.com/direct.
      In Skype please accept the Jabra Direct integration if not the mentioned functions will not work.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I switch between 2 active Bluetooth connections on my Jabra Speak 510?

      Requirements

      • Firmware 2.7.0 or newer

      It is possible to have 2 active Bluetooth connections with the device and switch between them.

      This feature is available with firmware version 2.7.0.

      The following combinations are possible:
      • Connected to mobile device
      • Connected to Jabra Link 360
      • Connected to headset
      • Connected to 2 mobile devices
      • Connected to Jabra Link 360 and a mobile device

      | Switching connection

      Press and hold the Bluetooth button and tap the Volume up or Volume down button to cycle between the different options. The connected devices will be announced.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I enable/disable voice guidance on my Jabra Speak 510?

      Requirements

      • Firmware 2.7.0 or newer

      Voice guidance can be Enabled/disabled using Jabra Direct.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.



      3. In Voice guidance choose On or Off.



      4. Click Apply.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I enable/disable Jabra Direct to update the presence in my Softphone?

      Requirements

      You can enable or disable this feature in General settings.

      Please follow these steps:

      1. Open Jabra Direct.
      2. Click on the Menu button.



      3. Click on General settings.
      4. In Update presence in softphones, choose On or Off.



      Note: Your softphone needs to support the integration from Jabra Direct for the presence feature to work.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How can I find the firmware version of my Jabra headset using Jabra Direct?

      Requirements

      To find the firmware version of your headset, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Product Information menu.
      4. The firmware version is listed here.


      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Installation

    • How do I pair my Jabra Speak 510?

      It is possible to pair your speakerphone with a Jabra Link 360 USB dongle, a mobile device or a Bluetooth headset.

      If the Speakerphone has a previous pairing, remember to turn off or disable the Bluetooth on the previously paired device before proceeding with the pairing guide. 

      |Pairing with Jabra Link 360

      1. Press and hold the Bluetooth button for 2 seconds.

      2. If you want to pair with a Jabra Link 360 simply connect it to your computer now.
      Note that if you have any device that have been paired with the Jabra Link 360 before, please turn it off before connecting the dongle to the computer. Otherwise the device may pair up with the old device instead of the new device.

      3. It can take up to one minute for the speakerphone and Jabra Link 360 to pair.

      | Pairing with a mobile device

      1. Press and hold the Bluetooth button for 2 seconds.




      2. Activate Bluetooth on your mobile device (refer to your device manual for instructions), and select Jabra Speak 510.



      If asked for a pin code or passkey the code is: 0000 (Four zeros)

      | Pairing with a Bluetooth headset

      4. If you want to pair with a Bluetooth headset, you will have to press and hold the Bluetooth button for 8 seconds until it goes from flashing blue to flashing green.



      5. Put your Bluetooth headset in pairing mode (refer to your headset manual for instructions), and pair the devices.

       

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I set the default softphone for my Jabra device in Jabra Direct?

      Requirements

      Jabra Direct will by default try and set the default softphone automatically.
      To change the default softphone manually, please follow these steps:

      1. Open Jabra Direct.
      2. Click on Settings.

       

      3. Scroll down and expand the Softphone (PC) button.

       

      4. In the Preferred softphone dropdown menu, choose your new default softphone and click Apply.

       

      Note: Make sure your softphone is installed for Jabra Direct to be able to find it. If using a Jabra PRO9470, PRO9465, PRO9460, GO6470, Motion Office and Dial 550. If the default softphone is chosen on the device this will be overruled by Jabra Direct. See a full list of compatible softphone on www.jabra.com/direct.  

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I set my Jabra headset as the default headset in Cisco Jabber?

      If using Cisco Jabber below version 9.6, Jabra software is needed to have call control.

      Cisco needs to be selected as the default Softphone in the Jabra software.
      Choose either Cisco or Standard softphone.

      It is recommended to install Jabra software after the Cisco Jabber client is installed.

      1. Install Jabra software.
      2. Open Cisco Jabber.
      3. Click on File and choose Options.


      4. Click on Audio.

      5. Set the Jabra headset as the default audio device for Speaker, Microphone and Ringer/Alerts. Click Apply and OK.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with Skype for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Skype manually, please follow these steps:

      1. Skype must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.

       

      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Skype and click Apply.

       

      7. Startup Skype.
      8. Select Tools and choose Options.



      9. Under General, select the Audio settings option.
      10. For each of the three settings (Microphone, Speakers and Ringing), select the desired Jabra device from the dropdown menu.



      11. When done, click Save.
      12. Jabra Direct should state the Jabra device and Skype is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with IBM Sametime for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to IBM Sametime manually, please follow these steps:

      1. IBM Sametime must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose IBM Sametime and click Apply.



      7. Startup IBM Sametime.
      8. Select File and choose Preferences.



      9. Select the Voice and Video option.
      10. For each of the three audio settings (Microphone, Speakers and Ringing), select your desired Jabra Device from the dropdown menu.



      11. When done, click Apply, then OK.
      12. Jabra Direct should state the Jabra device and IBM Sametime is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with Cisco IP Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Cisco IP Communicator manually, please follow these steps:

      1. Cisco IP Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Cisco IP Communicator and click Apply.



      7. Startup Cisco IP Communicator.
      8. Select the Menu button and choose Audio Tuning Wizard.





      9. To start the wizard, click Next.



      10. For each of the four audio settings (Headset, Speakerphone, Handset and Ringer), select the desired Jabra device from the dropdown menu.



      11. To test the listening volume, click Play.



      12. To test the microphone volume, click Test.



      13. When done, click Finish.



      14. Jabra Direct should state the Jabra device and Cisco IP Communicator is ready for use.



      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I setup my Jabra Device to work with Avaya One-X Communicator for Windows?

      Requirements

      Jabra Direct will try and set the default softphone automatically.
      To change to Avaya One-X Communicator manually, please follow these steps:

      1. Avaya One-X Communicator must be closed before installing Jabra Direct.
      2. Install Jabra Direct.
      3. Open Jabra Direct.
      4. Click on Settings.



      5. Scroll down and expand the Softphone (PC) button.
      6. In Preferred softphone dropdown menu, choose Avaya one-x/Aura Agent Desktop and click Apply.



      7. Startup Avaya One-X Communicator.
      8. Select Settings and then General Settings.





      9. Under Devices and Services, select Audio.
          9a. Under Microphone, select the desired Jabra device from the dropdown menu.
          9b. Under Speaker, select the desired Jabra device from the dropdown menu.



      10. When done, click OK.
      11. Jabra Direct should state the Jabra device and Avaya One-X Communicator is ready for use.
       


      Note: Make sure your softphone is active and logged in for Jabra Direct to show it is ready. See a full list of compatible softphone on www.jabra.com/direct.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
    • How do I pair my Jabra Speak 510 with two Bluetooth devices at the same time?

      Requirements

      • Firmware 2.7.0 or newer

      When connected to two Bluetooth devices, the last device you pair with will be considered the primary one and is the only one where you can use voice dialing (if supported by your device) from the speakerphone.
      The redial function (if supported by your device) will only work on the device where you last made an outgoing call.

      The speakerphone supports multiple call handling from two devices.

      Note: The speakerphone will always try to connect to your primary device first.

      1. Ensure that Bluetooth is enabled on your device.
      2. Make sure your speakerphone is turned on.
      3. To pair with the first device (secondary device), press and hold (2 seconds) the Bluetooth button.


      4. Follow your device's Bluetooth pairing instructions and pair with the speakerphone. If asked for a passkey or PIN, use 0000 (4 zeros).
      5. To pair with a second device (primary device), press and hold (2 seconds) the Bluetooth button.

      6. Follow your device's Bluetooth pairing instructions and pair with the speakerphone. If asked for a passkey or PIN, use 0000 (4 zeros). 

      You have now paired with two devices. It can take up to 1 minute for the speakerphone to automatically connect with the paired devices. If the speakerphone stalls on connecting to your mobile device, connect to it from your mobile device Bluetooth menu.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
  • Technologies

    • Why is it important to update headset firmware?

      Requirements

      Firmware updates usually improve performance and sometimes add new functionality to your device.
      For some Jabra Link EHS adapters you need a micro USB cable to connect the adapter to the PC.

      To check for new firmware, please follow these steps:

      1. Open Jabra Direct.
      2. If a firmware update is available for your Jabra device, this will be indicated on the main screen.



      3. To update or to manually check for new firmware click on the Firmware Updater icon.



      4. The Jabra Direct Firmware Updater will open in a new window.
      5. Select your device and click on the Next button.



      Note: To update devices like e.g. Jabra Motion or Jabra Stealth they need to be connected directly to the PC with a USB cable.

      6. Click on the Download button, and when the download is done click on the Next button.



      7. Follow the on-screen instructions. Do not unplug your device while preforming a firmware update.

      Note: If using a Jabra USB dongle with your device e.g. Jabra Motion UC or Jabra Stealth UC it is recommended to update both the headset and dongle at the same time. The PC must be connected to the internet to download the latest firmware.

      Was this useful?

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Thank you for your feedback

      If you need technical assistance, please click here for contact information

      Help Us Get Better

      Tell us what you are experiencing

      How can we make this more useful for you?

      Send Cancel
Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.3 15,6 MB Download

INew features and enhancements:

  • Jabra Biz 2400 II product support in Jabra Control Center and Jabra Firmware Updater
  • Jabra Stealth UC product support in Jabra Control Center and Jabra Firmware Updater
  • New Jabra Suite for Mac Overview & Status widget available in Mac Notification Center (OSX Yosemite)
  • Various stability and performance improvements

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware English 5/22/2014 2.10 1,8 MB Download
  • Echo canceller improvement
  • Improved touch sensor sensitivity
  • A2DP loudness increased with 6dB
  • Improved voice prompts in A2DP
  • General bug fixes
Jabra Direct English 4/13/2015 3.0 23,7 MB Download

New features and enhancements:

  • All-new User Interface with simple design and focus on the audio device(s) available
  • Improved for touchscreen usage
  • Status & readiness information available via the new Direct dashboard, displaying when the headset(s) and softphone(s) are ready for your next call
  • Easy access from the Direct dashboard (click the J-icon in Windows Notification area) into the Jabra Direct home screen where all features are available and manageable
  • Simplified settings control to improve the personalization of attached audio device(s)
  • Automatic softphone detection and enabling of Remote Call Control between a Jabra device and installed softphone(s)
  • Built-in help information (mouse-over shows help text)
  • Improved support information, including the ability to generate Diagnostic Report

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,9 MB Download
Declaration of Conformity English PDF 114,6 KB Download
User Manual PDF 2,1 MB Download