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Quick Start Guide
Quick Start Guide
  • Discover

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  • Connect

    • PC/Mac via USB

      In this section we show you how to connect using USB
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  • Use

    • End or reject call

      End a current call, or reject an incoming call by tapping the end button
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    • Answer call

      In this section we show you how to use Answer a call
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    • Mute indicator

      In this section we show you how to mute.
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    • Volume control

      In this section we show you how to use the volume.
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Video tutorials
Video tutorials

How to install firmware updates for Jabra USB devices

Watch the “Hands-on with Jabra Support” tutorial video. In this video we will show you how install firmware updates for Jabra USB devices, such as: Jabra PRO™ 930, Jabra PRO™ 9400, Jabra GO™ 6470, Jabra UC Voice series, Jabra GN2000 USB, Jabra BIZ 2400 USB, Jabra SPEAK 410, etc.

Video in English

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There is no troubleshooting available for this product
Frequently Asked Questions
Frequently Asked Questions

FAQ - Top 5 questions

  • The volume adjustment on my Jabra SPEAK 410 will not change and in Windows the volume adjustment slider is locked.

    ​This occurence has been observed on some laptops due to their integration with sound cards. To remedy this issue, make sure you download firmware version 1.0.0 or higher for the Jabra SPEAK 410.

    Download the latest release of Jabra PC Suite

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  • Is Jabra SPEAK 410 compatible with Mac?

    Yes, the Jabra SPEAK 410 works as an audio device on Mac.

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  • What are the voice applications that the Jabra SPEAK 410 supports?

    ​Jabra SPEAK 410 is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft® Lync™, MS Office Communicator, Cisco, Avaya, etc.

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  • Does my Jabra SPEAK 410 work with voice applications other than the officially supported ones?

    ​Yes, it works as an audio device.

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  • Why use Jabra SPEAK 410 instead of ordinary computer microphones and speakers for voice?

    ​Jabra SPEAK 410 offers superior audio quality compared to standard computer microphones or speakers. The omni-directional microphone and form-factor makes it ideal both for personal use and for all those small group conference calls. The Jabra SPEAK 410 also has on-device call controls

    • Answer/end call
    • Mute
    • Volume +/-
    These functions will optimize the user experience instantly.

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FAQ - all questions

  • Audio

    • The volume adjustment on my Jabra SPEAK 410 will not change and in Windows the volume adjustment slider is locked.

      ​This occurence has been observed on some laptops due to their integration with sound cards. To remedy this issue, make sure you download firmware version 1.0.0 or higher for the Jabra SPEAK 410.

      Download the latest release of Jabra PC Suite

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    • Should I position my Jabra speakerphone in a certain way to obtain the best acoustic performance?

      ​No, there are no special adjustments necessary. The design of Jabra SPEAK 410 is omni-directional and assures 360°/ 1-to- 2-metres audio pickup range.

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  • Compatibility

    • Is Jabra SPEAK 410 compatible with Mac?

      Yes, the Jabra SPEAK 410 works as an audio device on Mac.

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    • What are the voice applications that the Jabra SPEAK 410 supports?

      ​Jabra SPEAK 410 is compatible with all leading brands of Unified Communications systems and VoIP clients, e.g. Microsoft® Lync™, MS Office Communicator, Cisco, Avaya, etc.

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    • Does my Jabra SPEAK 410 work with voice applications other than the officially supported ones?

      ​Yes, it works as an audio device.

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    • Which operating systems are supported by the Jabra SPEAK 410?

      The following systems are supported: 

      • ​Windows XP
      • Windows Vista (32-bit, 64-bit)
      • Windows 7 (32-bit, 64-bit)

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    • How do I choose which softphone will be used by the headset if I have both Microsoft Lync and Cisco IP Communicator installed?

      It is possible to receive calls on either or both softphones, but to place a new call you need to select a preferred softphone.  You can do this with Jabra PC Suite:

      Please follow these steps:

      1.    Open Jabra Control Center
      2.    Under the View menu, select Advanced View

       

      3.    Click on the Softphone tab
      4.    Choose the preferred softphone for outgoing calls (choose Softphones supported by Jabra PC Suite to select the Cisco IP Communicator softphone or Microsoft to select Lync as your preferred softphone)

      Jabra Biz 2300 illustrated:


      Jabra Pro 930 illustrated:

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  • Features

    • Why use Jabra SPEAK 410 instead of ordinary computer microphones and speakers for voice?

      ​Jabra SPEAK 410 offers superior audio quality compared to standard computer microphones or speakers. The omni-directional microphone and form-factor makes it ideal both for personal use and for all those small group conference calls. The Jabra SPEAK 410 also has on-device call controls

      • Answer/end call
      • Mute
      • Volume +/-
      These functions will optimize the user experience instantly.

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    • How does the Jabra SPEAK 410 maximize my calling experience?

      ​Thanks to a 3.5 mm headset port and full-duplex audio, the Jabra SPEAK 410 is ideal for one-to-one conversations and other functions such as e-learning and listening to media playback from the computer. You can switch easily to private call mode to not disturb your colleagues in open office environments.

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    • What is the microphone pickup range for the Jabra SPEAK 410 Series?

      The Jabra SPEAK 410 provides crystal-clear audio with true wideband sound quality based on advanced Digital Signal Processing. The powerful speaker and built-in omni-directional microphone offer a 360-degree, 1-to-2-meter-coverage allowing conference participants to hear and be heard.

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    • Why use Jabra SPEAK 410 instead of a headset?

      ​This speakerphone provides flexibility and freedom of movement. One may enjoy crystal clear collaboration, full duplex and wideband sound.

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    • Does my Jabra SPEAK 410 support Electronic Hook Switch (EHS) with Cisco 89XX and 99XX series telephones?

      ​Yes, we recommend you use the Jabra SPEAK 410 UC variant in order to have EHS support with Cisco 89XX and 99XX series telephones.

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    • How do I enable/disable the feature which shows me my call status in Microsoft Lync?

      To show your call status in Microsoft Lync, you need to activate the Presence feature in Jabra PC Suite.

      Please follow these steps:

      1. Open Jabra Control Center
      2. Select the View menu


       
      3. Select Device Service Window.


       
      4. Select the Preferences tab.


       
      5. Select the checkbox next to Allow update of presence status when a call is initiated.

       

      6. Click Apply and OK.

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  • Installation

    • Can I plug my existing headset into the Jabra SPEAK 410 for private calls?

      ​Yes. For a QD terminated headset, with the aid of a connecting cable (Jabra product no.: 8800-00-99) you can connect the headset and the speakerphone. This combination makes it possible to handle private calls.

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    • How do I connect my Jabra SPEAK 410 to a computer?

      All you have to do is plug it into the USB port of the computer and it is ready for use.

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    • How do I see the firmware version of my Jabra SPEAK 410?

      ​Make sure you have the latest version of the Jabra PC Suite available via the link below:

      Download the latest release of Jabra PC Suite

      Then go to Start and open Jabra PC Suite Control Center or right click on the Jabra PC Suite icon on the right side of the quick-start menu. Go to the "Help" function and press on the "About Jabra SPEAK 410". The specific firmware version now appears.

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    • Is my Jabra SPEAK 410 upgradeable and how often will there be firmware updates?

      ​Yes, it is upgradeable. New firmware updates will continuously be made available.

      Download the latest release of Jabra PC Suite

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  • Technologies

    • What sample rate is supported by the Jabra SPEAK 410?

      The ​Jabra SPEAK 410 supports sampling rates of 8, 16 and 48 kHz.

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    • Why is it important to update headset firmware?

      Firmware updates usually improve performance and sometimes add new functionalities to your device. To update the firmware:
      Launch Jabra Firmware Updater installed with Jabra PC Suite, and follow the Firmware Updater wizard.
      You can also check for updates via Jabra Control Center > Help > Check for Updates.

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  • Other

    • How to find the firmware version of my device?

      1. ​Make sure you have the latest Jabra PC Suite.
      2. Then go to Start and open Jabra PC Suite Control Center or right-click on the Jabra PC Suite icon on the right side of the quick-start menu.
      3. Go to the Help function and click on About Jabra.... The firmware version appears.

      Download the latest release of Jabra PC Suite 

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Download area
Download area

Firmware & software (Mac)

File description Language or Region Release date Version File size Release notes
Jabra Suite for Mac English 11/14/2014 2.1 14,5 MB Download

Released : 14.11.2014
Version : 2.1.3

Improved integration for:

  • Embedded IBM Sametime installed in Lotus Notes 9.0 added
  • Skype 7.0 (driver enhancements and bug fixes)


New features and enhancements:

  • Battery monitor for wireless devices
  • Presence support across softphones (Skype and IBM Sametime)
  • Jabra EVOLVE 20, 30, 40, 65 and 80 product support for Remote Call Control integration and Firmware Updater. EVOLVE 40 and 80 connects via and shows as EVOLVE LINK controller.
  • Jabra LINK 14201-41 (Cisco EHS enabler) product support in Firmware Updater. Jabra LINK 14201-41 shows as LINK 14201-33/41.
  • Various stability improvements

System requirements & Compatibility:
See Jabra Suite for Mac Datasheet

Firmware & software (Windows)

File description Language or Region Release date Version File size Release notes
Firmware General 5/5/2012 1.8 847,8 KB Download
Firmware release for Jabra Speak 410

Release date:  18.7.2012
Software release no.: 1.8.0

Enhancements
•    Extended support for Cisco USB desk phones
•    Various stability improvements

Jabra PC Suite English 12/1/2014 2.16 40,6 MB Download

Integration for:

  • BroadSoft UC-One softphone
  • BroadSoft based softphones variants (branded under other names, though often including ‘UC-One’)

Improved integration for:

  • Skype (driver enhancements and bug fixes)

New features and enhancements:

  • Jabra EVOLVE 30 product support in Jabra Control Center

System requirements & Compatibility:

See help file in JPCS or Installation guide: http://www.jabra.com/pcsuite

Manuals

Documentation for download Language or Region File format File size
Datasheet PDF 1,9 MB Download
Quick Start Guide English PDF 1,2 MB Download
Reports English PDF 131,1 KB Download
User Manual PDF 624 KB Download